Deck 8: Interpersonal Communication

Question 1

Each of the following is good advice about how to avoid self-disclosure except _______.

A)tell the other person you don't want to share information and why you wish to keep it private
B)introduce a new topic
C)change the subject
D)do not reveal anything about yourself during the first meeting

Answer 1

D

Question 2

What should you do to offer constructive criticism?

A)State your critique and realize that it's up to the listener to understand that it's constructive.
B)Explain to the listener that even if s/he doesn't want criticism,s/he needs it.
C)Preface the criticism with an affirming statement.
D)Always give advice.

Answer 2

C

Question 3

_______ is clearly stating your own desires while also respecting others.

A)Aggressive behavior
B)Passive behavior
C)Passive-aggressive behavior
D)Assertive behavior

Answer 3

D

Question 4

Describing feelings involves _______.

A)naming the emotion you are feeling
B)naming the emotion another person is feeling
C)paraphrasing another person's verbal communication
D)evaluating another person's behavior

Question 5

In discussing family finance Michael "knows" that there is not enough money for a new car,but his partner seems to "know" that there is.In this conflict this is an example of _______.

A)expressed struggle
B)perceived incompatible goals
C)perceived scarce resources
D)perceived interference

Question 6

Which of the following is a direct strategy to establish a boundary?

A)Ask the other person why s/he wants the information you do not wish to share.
B)Lie to the person.
C)Form an I-centered message explaining why you do not want to share the information.
D)Ignore the request for information.

Question 7

Mary does not like to talk to others about her financial situation.When her friend asks her how much savings she has she says,"Oh,I'm not sure;my parents take care of that," even though she is the one who manages her finances.Mary's response indicates what?

A)a direct strategy to manage privacy
B)an indirect strategy to manage privacy
C)rapport-talk
D)report-talk

Question 8

Describing behavior requires us to _______.

A)flatter the other person to build self-esteem
B)be careful not to offend the other person or they won't listen to what we have to say
C)focus on specific behaviors without commenting on their appropriateness
D)reflect upon and share generalized conclusions

Question 9

_______ is forcefully stating one's one desires while ignoring others'.

A)Aggressive behavior
B)Passive behavior
C)Passive-aggressive behavior
D)Assertive behavior

Question 10

Angela is getting divorced,and her friend Deanna is trying to comfort her.Which of these statements is an example of buffering face threats with politeness?

A)You should consider getting a lawyer so that you get all you deserve.
B)You're one of the strongest women I know.I'm sure you'll get through this okay.But I'm really sorry you're having such a hard time.
C)Oh,that's awful.How are you feeling about it?
D)I want you to know that I'm only telling you this to help.I just want you to know that I think you're making the right choice.

Question 11

When Jill tells Meg,"I become aggravated when you refuse to tell me what you are thinking," Jill's behavior is an example of _______.

A)withholding feelings
B)displaying feelings
C)describing feelings
D)none of the above

Question 12

Which of the following statements is an example of a description of a feeling?

A)"I wish you'd stop behaving that way."
B)"I get the feeling you think he's drunk."
C)"I feel giddy about the news."
D)"I can feel the difference between cotton and silk"

Question 13

_______ is submitting to another's demands and concealing your needs,rights,desires,and expectations.

A)Aggressive behavior
B)Passive behavior
C)Passive-aggressive behavior
D)Assertive behavior

Question 14

Which of the following statements is accurate regarding masking feelings?

A)It can be an effective way to protect privacy.
B)It is an active strategy.
C)It is a useful long-term strategy.
D)All of the above.

Question 15

Naima hates going to the movies,but she goes anyway without complaining because she knows her friend Lisa loves movies.This is an example of _______.

A)aggressive behavior
B)passive behavior
C)passive-aggressive behavior
D)assertive behavior

Question 16

Which statement about masking feelings is most true?

A)Masking feelings is always physically debilitating,even if you do it only occasionally.
B)Masking feelings is never appropriate.
C)Masking feelings may be appropriate in certain situations.
D)There is no harm in masking feelings.

Question 17

Paul says to Miguel,"Did you get an interview with Bubbling Creek Realty? They haven't called me." Miguel does not want to tell Paul that he did get an interview,so he says,"Isn't that rude when they wait so long to call? I hate that.Hey,do you have the information about that position at Meyers,Brooks,and Associates?" Miguel's response is an example of which privacy-creating strategy?

A)masking feelings
B)telling a white lie
C)creating an I-centered statement
D)changing the subject

Question 18

Which of the following statements regarding self-disclosure is accurate?

A)You cannot disclose too much to people you know.
B)The need for disclosure diminishes as relationships increase in depth.
C)You must continue to self-disclose whether or not the other person does.
D)It is easier to disclose biographical information than personal feelings.

Question 19

When exploring a relationship,good advice about self-disclosure is to _______.

A)relate a secret about yourself so the person can get to know you better
B)reveal the kind of information about yourself you want the other person to disclose to you
C)keep disclosures on the sharing feelings level
D)not reveal anything about yourself during the first meeting

Question 20

When giving constructive criticism,_______.

A)be precise and specific without labeling the behavior as good or bad
B)if you are too personally attached to the situation,you should talk about it in private
C)begin with a neutral comment
D)begin with a generally positive assessment of the situation

Question 21

Displaying feelings is expressing feelings through facial reactions,body responses,and emotional verbal reactions.

Question 22

Harboring distaste for someone's actions while outwardly condoning them is an example of _______.

A)passive-aggressive behavior
B)aggressive behavior
C)assertive behavior
D)none of the above

Question 23

It is not important to clarify your intentions when comforting someone because their comfort is more important than your motives.

Question 24

Telling a white lie can be an effective way to assert privacy.

Question 25

People who behave aggressively _______.

A)give good reasons for their beliefs or feelings
B)are generally nonjudgmental
C)avoid exaggerating for dramatic effect
D)lash out at people with little regard for their feelings

Question 26

Compromise is always the best strategy because everyone gets at least some of what they want.

Question 27

The style of conflict management in which an individual has no concern for the needs and ideas of the other and is focused only on himself or herself is known as _______.

A)withdrawing
B)accommodating
C)collaborating
D)forcing

Question 28

Daydreaming of more pleasant things while in a conflict with a friend represents which pattern of managing conflict?

A)withdrawing
B)accommodating
C)collaborating
D)forcing

Question 29

Compromise results in which outcome?

A)lose-win
B)win-lose
C)partial lose-lose
D)win-win

Question 30

Which of the following is true regarding cultural variations in passive,aggressive,and assertive behavior?

A)Women in Chinese cultures are taught that passivity is preferred.
B)The standard for behavior may be different across cultures,but all cultures universally value avoiding passive and aggressive behaviors.
C)Some cultures value passive and aggressive behavior more than others.
D)Collectivist societies encourage a high level of assertive behavior.

Question 31

When playing baseball,Spike misses an easy catch and then throws the ball over the first baseman's head.The best-worded critical response to his action would be _______.

A)"I'm sure you won't make such an idiotic play next time."
B)"Don't worry about it.No one is going to be upset by your mistake."
C)"You're taking your eye off the ball before you actually field it."
D)"You're a good player.You're just trying to act too quickly."

Question 32

Aimee counts the points on her test and finds a mistake in the total.If she behaves assertively,which of the following does she say to her professor?

A)"You made a mistake.I deserve an extra two points."
B)"Would you go over my test again?"
C)"When I counted my point total I arrived at 81,two more points than the total marked on the page.Am I correct?"
D)"I'm really upset by the way you miscounted my points."

Question 33

The style of conflict resolution that involves attempting to find a solution that is mutually satisfying is _______.

A)avoiding
B)collaborating
C)forcing
D)compromising

Question 34

The use of passive behavior that neglects your own needs in favor of satisfying others' needs is called _______.

A)avoiding
B)accommodating
C)collaborating
D)compromising

Question 35

Tyla wants a two-story house,and her husband wants a single-level home.They agree to buy a split-level home because it is part two-story and part single-level.Neither really want the split-level,but it's the only option that offers what both of them want.This is an example of which conflict response style?

A)avoiding
B)accommodating
C)compromising
D)collaborating

Question 36

People who engage in passive behavior are motivated by all the following except _______.

A)they fear losing their connection with the other person
B)they are self-assured enough to be selfless
C)they value the other person above themselves
D)they have low self-esteem

Question 37

Maya and Dana have decided to each give up one of their free nights to dog-sit so the other can go out for the evening.

A)avoiding
B)accommodating
C)collaborating
D)compromising

Question 38

Praise is not effective unless it is focused on the specific behavior or accomplishment.

Question 39

Interpersonal conflict is _______.

A)mutually aggressive behavior
B)interaction between persons expressing opposing needs or ideas
C)a set of behaviors that are best described as "interpersonal war"
D)a necessary,desirable communication state marked by essentially cooperative behavior

Question 40

Which of the following is not a guideline for practicing assertive behavior?

A)Use inclusive "we" language.
B)Identify what you are feeling.
C)Analyze the feelings you experience.
D)Identify preferences and rights.

Question 41

When,if ever,is it appropriate to use the avoiding,accommodating,or forcing styles for managing conflict? Give an explanation and an example of each,explaining when each of these styles might be appropriate.

Question 42

From the reading and from life we know that self-disclosure is an important part of interpersonal communication.Think about how you self-disclose in face-to-face interactions vs.online interactions.Are you more or less open in either situation? Do you disclose the same amount or in the same way? Why do you think this is the case?

Question 43

Conflict can and should be avoided.

Question 44

You are the project manager for a collaborative group project.When Diane turns in her part of the project it is disorganized and incomplete.Using the guidelines for constructive criticism,craft a message to Diane addressing her work.Underline and label three instances in which you used the guidelines the book offers.