Deck 8: Interpersonal Communication

Question 1

___________________ is attacking others' self-concept and/or expressing personal hostility toward others to inflict psychological pain.

A) aggressive behavior
B) passive behavior
C) passive-aggressive behavior
D) assertive behavior

Answer 1

A

Question 2

Accommodating may be appropriate when the issue is not important, but the relationship is.

Answer 2

True

Question 3

Praise is not effective unless it is focused on the specific behavior or accomplishment.

Answer 3

True

Question 4

Naima hates going to the movies, but she agrees to go anyway (without complaining) because she knows her friend Lisa loves movies. This is an example of _________________.

A) aggressive behavior
B) passive behavior
C) passive-aggressive behavior
D) assertive behavior

Question 5

When Jill tells Meg, "I get aggravated when you refuse to tell me what you are thinking," Jill's behavior is an example of _____________.

A) withholding feelings
B) displaying feelings
C) describing feelings
D) none of these

Question 6

Which of the following indirect strategies is a good way to protect privacy?

A) Tell a white lie.
B) Specifically state why you don't want to share something.
C) Share the information anyway to save face.
D) Stop talking to the person who is asking you to break your boundary.

Question 7

When exploring a relationship, good advice about self-disclosure except ____________________________________.

A) relate a secret about yourself so the person can get to know you better
B) reveal the kind of information about yourself you want the other person to disclose to you
C) keep disclosures on the sharing feelings level
D) not reveal anything about yourself during the first meeting

Question 8

Self-disclosure ______________________________________.

A) means telling everything possible about a given topic
B) is synonymous with personal style feedback
C) occurs when personal thoughts or behaviors are shared with another
D) is always appropriate
E) concerns only factual biographies

Question 9

_____________________ is clearly stating your own desires while also respecting others.

A) aggressive behavior
B) passive behavior
C) passive-aggressive behavior
D) assertive behavior

Question 10

Which of the following is a direct strategy to establish a boundary?

A) Ask the other person why s/he wants the information you do not wish to share.
B) Lie to the person.
C) Form an I-centered message explaining why you do not want to share the information.
D) Ignore the request for information.

Question 11

Telling a white lie can be an effective way to assert privacy.

Question 12

Which statement about masking feelings is true?

A) Masking feelings is always physically debilitating, even if you do only occasionally.
B) Masking feelings is never appropriate.
C) Masking feelings may be appropriate in certain situations.
D) There is no harm in masking feelings.

Question 13

Which of the following statements is an example of a description of a feeling?

A) "I wish you'd stop behaving that way."
B) "I get the feeling you think he's drunk"
C) "I feel giddy about the news."
D) "I can feel the difference between cotton and silk."

Question 14

Angela is getting divorced, and her friend Deanna is trying to comfort her. Which of these statements is an example of buffering face threats with politeness?

A) You should consider getting a lawyer so that you get all you deserve.
B) You're one of the strongest women I know. I'm sure you'll get through this okay. But I'm really sorry you're having such a hard time.
C) Oh, that's awful. How are you feeling about it?
D) I want you to know that I'm only telling you this to help. I just want you to know that I think you're making the right choice.

Question 15

Describing feelings involves ___________________________.

A) naming the emotion you are feeling
B) naming the emotion another person is feeling
C) paraphrasing another person's verbal communication
D) evaluating another person's behavior

Question 16

What should you do to offer constructive criticism?

A) State your critique and realize that it's up to the to the listener to understand that it's constructive.
B) Explain to the listener that even if s/he doesn't want criticism, s/he needs it.
C) Preface the criticism with an affirming statement.
D) Always give advice.

Question 17

Describing feelings teaches others how to treat us by explaining how what has happened affects us.

Question 18

You should self-disclose more intimate information only when you believe the disclosure represents an acceptable risk.

Question 19

Each of the following is good advice about how to avoid self-disclosure except _____________________________.

A) Tell the other person you don't want to share information and why you wish to keep it private.
B) Mask your feelings.
C) Change the subject.
D) Do not reveal anything about yourself during the first meeting.

Question 20

Mary does not like to talk to others about her financial situation. When her friend asks her how much savings she has she says, "Oh, I'm not sure; my parents take care of that," even though she is the one who manages her finances. Mary's response indicates what?

A) A direct strategy to manage privacy
B) An indirect strategy to manage privacy
C) Rapport-talk
D) Report-talk

Question 21

Which of the following is true regarding cultural variations in passive, aggressive, and assertive behavior?

A) Females who have been socialized to embrace feminine gender norms are not likely to use passive or passive-aggressive communication styles.
B) Differences that exist across cultures and co-cultures are becoming more dramatic.
C) Machismo can lead to assertions of dominance in situations that may not otherwise warrant confrontation.
D) Collectivist societies encourage a high-level of assertive behavior.

Question 22

Knowing that someone made a mistake that affects you, but not saying anything about it, is illustrative of _______________________.

A) passive behavior
B) aggressive behavior
C) assertive behavior
D) none of these

Question 23

People who engage in passive behavior may be motivated by any of the following except _____________________.

A) they fear losing their connection with the other person
B) they are self-assured enough to be selfless
C) they value the other person above themselves
D) they have low self-esteem

Question 24

The style of conflict resolution that is considered the best strategy in long-term relationships is _____________________________.

A) avoiding
B) accommodating
C) collaborating
D) compromising

Question 25

If each person gives up part of what he wants to provide at least some satisfaction for both parties, the couple is ___________________.

A) avoiding
B) accommodating
C) collaborating
D) none of the above

Question 26

Which of the following statements is accurate regarding masking feelings?

A) It can be an effective way to protect privacy.
B) It is an active strategy.
C) It is a useful long-term strategy.
D) All of these.

Question 27

Interpersonal conflict is ________________________________.

A) mutually aggressive behavior
B) an expressed struggle between two interdependent people
C) a set of behaviors that are best described as "interpersonal war"
D) a necessary, des

Question 28

The use of passive behavior that neglects your own needs in favor of satisfying others' needs is called

A) avoiding
B) accommodating
C) collaborating
D) compromising

Question 29

Compromising __________________________________________________.

A) is a good strategy when the issue is extremely important
B) is never a good means of conflict management
C) is typically characterized as a partial lose-lose approach
D) leaves both parties completely satisfied

Question 30

People who behave aggressively ________________________.

A) give good reasons for their beliefs or feelings.
B) are generally nonjudgmental
C) avoid exaggerating for dramatic effect
D) lash out at people with little regard for their feelings

Question 31

When giving constructive criticism, ____________________.

A) be precise and specific without labeling the behavior as good or bad
B) do so in a public place
C) begin with a neutral comment
D) begin with a generally negative assessment of the situation

Question 32

Aimee counts the points on her test and finds a mistake in the total. If she behaves assertively, which of the following should she say to her professor?

A) "You made a mistake. I deserve an extra two points."
B) "Would you go over my test again?"
C) "When I counted my point total I arrived at 81, two more points than the total marked on the page. Am I correct?"
D) "I'm really upset by the way you miscounted my points."

Question 33

Daydreaming of more pleasant things while in a conflict with a friend represents which pattern of managing conflict?

A) avoiding
B) accommodating
C) collaborating
D) competing

Question 34

Describing behavior requires us to _________________________________.

A) flatter the other person to build self-esteem
B) be careful not to offend the other person
C) recount the specific behaviors of another without commenting on appropriateness
D) reflect upon and share generalized conclusions.

Question 35

Which of the following is not a guideline for practicing assertive behavior?

A) Use inclusive "we" language.
B) Suggest your intentions regarding what you expect in the future.
C) Identify potential consequences.
D) Describe the behavior or event as objectively as possible.

Question 36

Assertive behavior is characterized by _____________________________________.

A) the avoidance of confrontational language
B) the use of vocalized pauses
C) unemotional language
D) none of these

Question 37

Paul says to Miguel, "Did you get an interview with Bubbling Creek Realty? They haven't called me." Miguel does not want to tell Paul that he did get an interview, so he says, "Isn't that rude when they wait so long to call? I hate that. Hey, do you have the information about that position at Meyers, Brooks, and Associates?" Miguel's response is an example of which privacy-creating strategy?

A) Masking feelings.
B) Telling a white lie.
C) Creating an I-centered statement.
D) Changing the subject.

Question 38

Tyla wants a two-story house, and her husband wants a single-level home. They agree to buy a split-level home because it is part two-story and part single-level. Neither really wants the split-level, but it's the only option that offers what both of them want. This is an example of which conflict response style?

A) avoiding
B) accommodating
C) compromising
D) collaborating

Question 39

The style of conflict resolution that involves attempting to find a solution that is mutually satisfying is __________________________.

A) avoiding
B) collaborating
C) forcing
D) compromising

Question 40

The style of conflict management whereby one partner satisfies her own needs or desires with little or no concern for others' desires is ____

A) avoiding
B) accommodating
C) collaborating
D) competing

Question 41

You are the project manager for a collaborative group project. When Diane turns in her part of the project, it is disorganized and incomplete. Using the guidelines for constructive criticism, construct a message to Diane addressing her work. Underline and label three instances in which you used the guidelines the book offers.

Question 42

When, if ever, is it appropriate to use the avoiding, accommodating, or forcing styles for managing conflict? Give an example of when each of these styles might be appropriate.

Question 43

Why is it important to follow the guidelines of self-disclosure?