Deck 10: Group Leadership and Problem Solving

Question 1

Vanessa is a research analyst.Before starting a major section of a project related to problem solving, Vanessa types out a one-page report that summarizes the issue, major information about it, her group's plan, and her group's rationale for doing what it plans to do.She prints the document and gives it to her boss.Given this information, this document is called a _____.

A)symposium 
B)mission statement 
C)written brief 
D)remote access report

Answer 1

C

Question 2

A _____ is a structured problem-solving discussion held by a group in front of an audience.

A)seminar 
B)symposium 
C)panel discussion 
D)huddle

Answer 2

C

Question 3

Which of the following statements is true of evaluating group presentations? 

A)The evaluation of the presentations depends on the way they are presented rather than the content.
B)The quality of the presentations depends on the overall group performance rather than individual performance.
C)The presentations are not affected by the poor performance of an individual group member.
D)The evaluation of the presentations should consist of both an individual and a group component.

Answer 3

D

Question 4

_____ are best described as members of a group who are not officially designated as leaders but who help lead a group to achieve different leadership functions.

A)Shared leaders 
B)Managers 
C)Informal emergent leaders 
D)Formal leaders

Question 5

During the problem analysis stage of problem solving, the information gathered about a problem should: 

A)provide information about the nature of the problem.
B)contradict the information about the problem that had been gathered earlier.
C)be in the form of questions that provide solutions to the problem.
D)suggest a criteria for judging the solutions of the problem.

Question 6

A(n) _____ is a one-page synopsis of a comprehensive report.

A)mission statement 
B)symposium 
C)written brief 
D)executive summary

Question 7

When the staff were straying from the agenda, Paul, the Principal of Penton High school, interfered to ensure that the discussion was on track.In this scenario, Paul is involved in: 

A)repairing damaged relationships.
B)playing devil's advocate.
C)monitoring interaction between members.
D)managing the meeting logistics.

Question 8

Jim, a market researcher, has been asked to find additional information on the issue of decreasing customer sales in a showroom.In this scenario, Jim can gather the relevant data by: 

A)using the passive-aggressive communication method during his meetings with customers.
B)creating a written brief.
C)framing questions of value.
D)interviewing experts.

Question 9

Lin manages a team of business consultants.During a meeting, Jack, a senior business consultant, puts forth a new idea to tackle with the insufficient infrastructure at the work place.Lin applauded Jack on his effort to come up with a solution.In this scenario, Lin performs the role of a(n) _____.

A)interpreter 
B)supporter 
C)analyzer 
D)gatekeeper

Question 10

Streaming videos are the most effective way of communicating the results of a problem-solving process in a group when: 

A)the group members do not like to take the time to read a report.
B)all group members can be assembled at the same location to watch the video.
C)group members cannot meet at the same time or in the same location.
D)audience input is needed.

Question 11

Which of the following should be done by the participants of a meeting when an idea is not fully discussed in the meeting? 

A)The participants should be willing to voice disagreement.
B)The participants should avoid the topics that are not discussed.
C)The participants should perform a supportive role by not dominating the discussion.
D)The participants should monitor their contributions.

Question 12

Kevin, a marketing executive, is part of the marketing team in his company.During team meetings, he tends to encourage other members to reflect on their opinions and helps them to see the discussions at meetings from a new perspective.In this scenario, Kevin is best described as _____.

A)an information and opinion seeker 
B)a formal leader 
C)an information and opinion analyzer 
D)an information and opinion giver

Question 13

An advantage of leaders of a group speaking with each participant prior to a meeting is that: 

A)they will be able to anticipate conflicts that might emerge during the meeting.
B)they will be able to exclude certain participants from attending the meeting.
C)they will be able to effectively perform the role of a gatekeeper.
D)they will be able to talk in favor of certain participants during the meeting.

Question 14

A(n) _____ is a written document that provides a detailed review of the problem-solving process used to arrive at the recommendation to solve a particular problem.

A)oral brief 
B)comprehensive report 
C)written brief 
D)executive summary

Question 15

_____ refers to a question asked to determine or judge whether something is right, moral, good, or just.

A)Questions of fact 
B)Questions of value 
C)Questions of policy 
D)Questions of perception

Question 16

William, the deputy manager at a bank, has called for a meeting to discuss the recent loss faced by the organization.In this scenario, which of the following should he do before the meeting? 

A)He should prepare and distribute an agenda among the participants of the meeting.
B)He should decide the leadership role that he will play in the meeting.
C)He should send the minutes of the meeting to everyone in the group.
D)He should act as the gatekeeper.

Question 17

In the context of task leadership roles, which of the following statements is true of information givers? 

A)They use positive body language and encouraging words.
B)They keep track of a group's objective and help move through the agenda.
C)They are people who are well informed on the content of a task that needs to be completed.
D)They keep a record of the minutes of a group meeting.

Question 18

_____ are sets of behaviors that provide logistical support, keep a group focused on the task at hand, and record the group's accomplishments and decisions.

A)Procedural leadership roles 
B)Maintenance leadership roles 
C)Task leadership roles 
D)Informal leadership roles

Question 19

A(n) _____ is a set of prepared oral reports delivered sequentially by group members before a gathering of people who are interested in the group's work.

A)oral brief 
B)symposium 
C)panel discussion 
D)executive summary

Question 20

A group has efficiently identified and defined a problem if:​ 

A)​it has assigned members to conduct a library search on the problem.
B)​its members unanimously establish criteria for discussing the problem.
C)​consequences of the problem will not occur in future.
D)​the problem is described vaguely.

Question 21

Meetings should be longer than 90 minutes without any breaks.

Question 22

Discuss the analysis step and identifying alternate solutions step in the systematic problem-solving process.

Question 23

Participants have little preparation to do before a meeting.

Question 24

Explain leadership.Discuss task leadership roles.

Question 25

_________ can be best described as the way a group interacts to achieve its goal.
A.Group cohesiveness
B.Group dynamics
C.Group statistics
D.Group potential

Question 26

One way of evaluating the performance of the members of a problem-solving team is by describing each member's contribution to solving the problem at hand.

Question 27

Leadership is a skill that pertains to one individual rather than a group of individuals.

Question 28

Explain how group dynamics operates in a group.

Question 29

A _________ refers to a formal written statement describing a problem.
A.code of ethics
B.mission statement
C.problem definition
D.problem summary

Question 30

The information gathered in the analysis step of problem solving can be contradictory to the group's sentiments.

Question 31

_________ are standards or measures used for judging the merits of proposed solutions.
A.Tasks
B.Objectives
C.Criteria
D.Deliverables

Question 32

_________ are the sets of behaviors that help a group develop and maintain cohesion, commitment, and positive working relationships.
A.Gatekeeper leadership roles
B.Procedural leadership roles
C.Maintenance leadership roles
D.Task leadership roles

Question 33

_________ is an uncritical, non-evaluative process of generating possible solutions by being creative, suspending judgement, and combining or adapting ideas.
A.Transforming
B.Evaluating
C.Norming
D.Brainstorming