Deck 8: Listening

Question 1

Even if you give accurate advice to a person, that advice may not be helpful.

Answer 1

True

Question 2

Accurate analysis of a problem may arouse defensiveness.

Answer 2

True

Question 3

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Answer 3

False

Question 4

A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue.

Question 5

We spend more time listening than in any other type of communication.

Question 6

Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report.

Question 7

Because prompting involves using silences, it is not classified as a listening response.

Question 8

It's impossible to listen effectively all of the time.

Question 9

Questioning and paraphrasing are both forms of feedback.

Question 10

According to research, most listeners retain 70 percent of a message for several weeks.

Question 11

Prompting is a more passive listening style than advising​

Question 12

You should do more paraphrasing than any other type of listening.

Question 13

Speaking is an active process; listening is a passive activity.

Question 14

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

Question 15

Counterfeit questions are aimed at understanding others.

Question 16

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Question 17

There is no single "best" listening style to use in all situations.

Question 18

During careful listening, your heart rate will quicken and your body temperature will rise.

Question 19

Analyzing can be one way to help a speaker consider alternative meanings.

Question 20

A paraphrase that contains both thoughts and feelings can be a useful tool to help others because it allows the problem holder to unload concerns.

Question 21

While an important factor in making relationships work, listening is still less important than speaking.

Question 22

When you are paraphrasing, you need to repeat what the speaker has said word for word.

Question 23

Mindless listening can be potentially valuable.

Question 24

According to a study of college students and their communication activities, over 20 percent of their communication time was spent

A)​writing.
B)​speaking.
C)​engaging in interpersonal listening.
D)​reading.
E)​engaging in media listening.

Question 25

All of the following are ineffective listening styles mentioned in the text except

A)​ambushing.
B)​insulated listening.
C)​stage hogging.
D)​pseudolistening.
E)​signal listening.

Question 26

Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning.

Question 27

Whereas hearing is a physiological process, attending is a psychological one.

Question 28

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?​

A)​We speak at nearly the same rate we are able to listen.
B)​We can listen 4-6 times faster than an average person speaks.
C)​We are able to speak 2 times faster than an average person can listen.
D)​We are able to listen slightly faster than an average person speaks.
E)​We can listen twice as fast as an average person speaks.

Question 29

Mindless listening is never suggested because it shows lack of concern for the speaker.

Question 30

Factual information paraphrasing focuses on the ideas a speaker has expressed.

Question 31

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

Question 32

Advice given in a respectful, caring way is always the best listening response to use when approached with another's problem.

Question 33

Insulated listeners respond only to the parts of your remarks that interest them.

Question 34

Interruptions are one characteristic of stage-hogging.

Question 35

The process of using questioning and paraphrasing messages is a type of

A)​linear communication.
B)​insensitive listening.
C)​selective perception.
D)​defensive behavior.
E)​perception checking.

Question 36

According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors.

Question 37

Since all judging listening responses are negative, we should avoid them at all cost.

Question 38

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

Question 39

Studies show that business people believe not only that listening is important but also that they do it well.

Question 40

Of the many different elements in the listening process, hearing is the physiological dimension.

Question 41

"Of course you get pushed around.I told you that's what would happen if you don't tell people what you want."

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 42

"So you're hoping she'll call, but you're not sure what you'll say if she does?"

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 43

"He's doing that because he doesn't think you'll care."

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 44

"I can't believe it! He's really a jerk for saying that."

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 45

Imagine you've been listening for some time to a friend talk about whether or not to drop out of school.Which is the best helping paraphrase response?

A)​"You're confused because there are as many reasons to stay as there are to leave, right?"
B)​"Which alternative sounds best to you?"
C)​"When you're this confused, it's best to go with your heart."
D)​"You do sound mixed up.Maybe you ought to hold off making a decision for a while."
E)​"Tell me more.I think we can get to the bottom of this if we talk it out.I'm listening."

Question 46

"That's a terrible idea!"

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 47

Constructive criticism is a kind of listening response that falls into the category termed

A)​advising.
B)​judging.
C)​analyzing.
D)​supporting.
E)​questioning.

Question 48

"You ought to give it a try.You've got nothing to lose."

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 49

The advantage of paraphrasing to help is that

A)​you can help the problem-holder to sort out the problem.
B)​you can suggest the solution that's best for your partner.
C)​you can point out your partner's good ideas.
D)​you can share your own experiences and ideas.
E)​All of these answers are correct.

Question 50

"So you're upset because Chase didn't pay you back?"

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 51

"Have you ever thought about just giving her what she wants?"

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 52

"Sure it's discouraging now, but it will be over soon, right?"

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 53

Giving only the appearance of being attentive is termed

A)​pseudolistening.
B)​selective listening.
C)​defensive listening.
D)​insensitive listening.
E)​fake listening.

Question 54

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

A)​hearing
B)​attending
C)​understanding
D)​remembering
E)​any of the above

Question 55

You meet a friend at the supermarket and ask how he is doing.He replies, "I'm OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?​

A)​"Yeah, I know what you mean."
B)​"So, you're stressed, huh?"
C)​"You'll be fine; you always get good grades."
D)​"Bet you're wishing you hadn't taken 18 units, huh?"
E)​"So, you're managing most things just fine, but will be relieved when finals are over?"

Question 56

"I think you're doing a terrific job."

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 57

According to your text, advice is

A)​only to be used when paraphrasing fails.
B)​helpful when it is correct or accurate.
C)​best when preceded by your analysis of a situation.
D)​actually unhelpful at least as often as it is helpful.
E)​less helpful than either supporting or judging response styles.

Question 58

"The best thing for you to do is break up with him."

A)​paraphrasing
B)​judging
C)​supporting
D)​advising
E)​analyzing

Question 59

When you try to reflect the underlying theme in a statement, you are engaging in

A)​judging.
B)​questioning.
C)​paraphrasing.
D)​prompting.
E)​pseudolistening.

Question 60

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."​

A)​"Either way it's sexual harassment, which is illegal.You shouldn't let him get away with it!"
B)​"So you can't figure out his motives, is that it?"
C)​"You sound upset by this."
D)​"You sound worried and confused because you're not sure if he's coming on to you or not."
E)​"That's a common problem these days.I can see why you're upset, and I don't blame you."

Question 61

Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A.This illustrates what step in the listening process?

A)​hearing
B)​attending
C)​understanding
D)​responding
E)​remembering

Question 62

"Sure it's unfair.But you shouldn't let that stop you.Life is unfair, so you're crazy to let it bother you." This statement is what type of response?

A)​supporting
B)​judging
C)​questioning
D)​paraphrasing
E)​parroting

Question 63

There are five elements in the listening process.Discuss each with a full and detailed explanation.

Question 64

I think that the reason you're so confused is that you're trying to make everyone else happy and forgetting your own happiness." This statement is what type of listening response?

A)​supporting
B)​advising
C)​questioning
D)​paraphrasing
E)​analyzing

Question 65

"You didn't like that restaurant, did you?" is an example of a question that

A)​traps the speaker.
B)​makes a statement.
C)​carries a hidden agenda.
D)​seeks a 'correct' answer.
E)​is based on an unchecked assumption.

Question 66

"I'm here if you need me" is an example of what type of listening response?

A)​prompting
B)​supporting
C)​understanding
D)​judging
E)​helping

Question 67

The residual message is

A)​the part of the message we respond to.
B)​the part of the message we understand.
C)​the part of the message we remember.
D)​usually stated first.
E)​usually stated last.

Question 68

"Don't worry about it" is an example of what type of "cold comfort" message?

A)​denying others the right to their feelings
B)​minimizing the significance of the situation
C)​focusing on 'then and there' rather than 'here and now'
D)​casting judgment
E)​none of these answers are correct

Question 69

Chapter Seven lists seven different types of listening responses.Imagine a speaker says the following remarks to you.Write seven responses to this situation-an example of prompting, questioning, paraphrasing, supporting, analyzing, advising, and judging."This woman at work never speaks to me.I mean, I come in and say something like, 'Hi, how are you?' and she just stares at me.Rude, right? How can a person just ignore someone?"​

Question 70

Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere.You could call her listening style in this instance

A)​stage hogging.
B)​insulated listening.
C)​pseudolistening.
D)​defensive listening.
E)​ambushing.

Question 71

Your text provides a number of reasons for why we don't listen better.Discuss each one of them and then identify/explain one or two that are main reasons for why you don't listen better.

Question 72

The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.

A)​selectivity theory
B)​dual-process theory
C)​listening fidelity
D)​unconditional positive regard
E)​none of the above

Question 73

When you give careful and thoughtful attention and responses to the messages you receive you are listening

A)​selectively.
B)​purposefully.
C)​mindfully.
D)​for factual information.
E)​for personal information.

Question 74

All of the following are reasons why it's impossible to listen well all the time except

A)​message overload.
B)​rapid thought.
C)​lack of training.
D)​faulty assumptions.
E)​message importance.

Question 75

One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was

A)​how well the message was understood.
B)​how easy it was to remember the message.
C)​whether the message was of importance to the listener.
D)​whether the message could be remembered.
E)​the kind of feedback offered.

Question 76

In your own words, describe what paraphrasing is and how it is used to help others solve their problems.Use real or hypothetical examples and concrete language to explain and illustrate your answer.

Question 77

We have all been selective, insulated, defensive, insensitive, and ambushing listeners.Give an example of each type of listening from your own personal experience.Illustrate any misunderstandings that developed as a result of your listening behavior.