Deck 10: Managing Teams

Question 1

Social loafing occurs when: 

A) ​workers feel intense pressure not to disagree with each other so that a group can approve a proposed solution. 
B) ​workers develop interpersonal relationships with other team members. 
C) ​workers complete the assigned tasks and socialize with team members. 
D) ​workers withhold their efforts and fail to perform their share of the work.

Answer 1

  D

Question 2

Which of the following kinds of teams have the most autonomy? 

A) ​Semi-autonomous work groups 
B) ​Self-designing teams 
C) ​Employee involvement teams 
D) ​Traditional work groups

Answer 2

  B

Question 3

If employees can work effectively on their own,they can always work effectively in teams and do not require training.

Answer 3

  False

Question 4

Which of the following statements is true of a work team? 

A) ​In a work team, management is responsible for organizational outcomes and performance. 
B) ​In a work team, each member of the team pursues different goals. 
C) ​A work team consists of a small number of people with complementary skills. 
D) ​A work team usually restricts minority domination.

Question 5

Which of the following is an advantage of cross-training? 

A) ​It suppresses the skills and knowledge of an organization's competitors. 
B) ​It increases external pool of resources for recruitment. 
C) ​It reduces training expenses for an organization. 
D) ​It allows a team to function normally even in the absence of a member.

Question 6

Cross-training is less appropriate for teams of highly skilled workers.

Question 7

Onyx Inc.,a manufacturer of home appliances,received consumer complaints about its product demonstration and installation services.Marshall,the company's chief executive officer,ordered investigation to determine the reasons for these complaints.It was found that employees who were hired to demonstrate and install the products lacked experience.Marshall immediately formed a team who were trained by technicians to improve their skills.Subsequently,all the consumers who had previously filed complaints were given effective demonstration.Eventually,the customer service desk started receiving appreciations and the sales improved.In this scenario,the work team improved _____.

A) ​manufacturing skills 
B) ​customer satisfaction 
C) ​design skills 
D) ​product diversification

Question 8

Computer programmers working on separate projects in the same department of a company are considered a team.

Question 9

In the context of work teams,which of the following increases employee job satisfaction? 

A) ​Working under an autocratic leadership 
B) ​Being trained to meet the needs of specific customers 
C) ​Taking direct responsibility for the quality of a company's products 
D) ​Being involved in decision-making processes

Question 10

In gainsharing programs,companies share the financial value of performance gains,such as productivity increases,cost savings,or quality improvements,with their workers.

Question 11

Gainsharing works best in unstable environments where employees are required to learn additional skills or knowledge.

Question 12

In the storming stage of team development,team members will have accepted team goals,be operating as a unit,and,as indicated by the increase in performance,be working together effectively.

Question 13

Which of the following is most likely a result of minority domination? 

A) ​Team members withhold their efforts and fail to perform their share of the work. 
B) ​Team members feel intense pressure not to disagree with each other.  
C) ​Team members do not feel accountable for the decision and actions taken by their teams.  
D) ​Team members do not share their views in fear of being criticized.

Question 14

The finance team of a company conducts a meeting to discuss the worthiness of investing its funds in the local share market.Although most of the team members support the idea,one member,Mikhail,feels that the proposed investment is risky as the stock prices of many companies in the market has been erratic.However,Mikhail does not voice his opinion fearing that his dynamics with the team would be affected.The phenomenon that reflects Mikhail's psychology is called _____.

A) ​groupthink 
B) ​reverse psychology 
C) ​apophenia 
D) ​conservative bias

Question 15

Carmine Inc.is a software firm that caters to the requirements of its clients.The company follows an employee-friendly workplace culture.Team members can access all vital and confidential data that is normally accessible only by managers.This helps in motivating the teams and keeping them well informed.This scenario illustrates that teamwork increases _____.

A) ​employee job satisfaction 
B) ​service quality 
C) ​organizational information security 
D) ​grapevine communication

Question 16

Challenging team goals greatly increase the incidence of social loafing.

Question 17

Rewards that depend on team performance rather than individual performance are the key to rewarding team behaviors and efforts.

Question 18

Intentionally doing one's work badly is an example of a negative team norm.

Question 19

Which of the following is a disadvantage of work teams? 

A) ​Lack of transparency 
B) ​Initially high turnover 
C) ​Inefficient product development 
D) ​Lack of participation in group decision making

Question 20

Firms must provide team members with the technical training they need to do their jobs,particularly if they are being cross-trained to perform all of the different jobs on a team.

Question 21

Which of the following is a declining stage when teams are not effectively managed? 

A) ​De-performing 
B) ​De-forming 
C) ​De-porting 
D) ​De-merging

Question 22

Which of the following statements is true of team norms? 

A) ​They allow flexibility in timelines of job performance, absenteeism, and safety. 
B) ​They regulate the everyday actions that allow teams to function effectively. 
C) ​They give liberty to team members to behave as they wish. 
D) ​They are written rules that are formally agreed on by team members in signature.

Question 23

Which of the following is a characteristic of cognitive conflict? 

A) ​Reconciliation 
B) ​Resentment 
C) ​Cynicism 
D) ​Hostility

Question 24

Which of the following is a disadvantage of a large team? 

A) ​In a large team, it is difficult to take advantage of team members' varied skills and knowledge. 
B) ​In a large team, team members find it difficult to get to know one another. 
C) ​In a large team, team members are overloaded with work due to resource scarcity. 
D) ​In a large team, it is difficult to make decisions as there are diverse perspectives.

Question 25

Vanessa is appointed as the project manager for a project on new product development at Glacier Inc.After selecting employees from different functional areas to work as a team,she conducts a meeting with the new team members so that they can get to know each other.Following a brief interaction session,Vanessa presents the team norms to them.This scenario illustrates that Vanessa's team is in the _____ stage of team development.

A) ​storming 
B) ​norming 
C) ​performing 
D) ​forming

Question 26

Gillian,a salesman,has completed his day's tasks and is about to leave.Marsha,his supervisor,realizes that there is a task pending and assigns it to Gillian.Gillian refuses to complete the task by stating that he has finished his share of work.He suggests Marsha to assign the task to someone else.Marsha states that if he refuses to complete the task,he would have to look for a different jo B.Gillian now becomes more cooperative and agrees to work on the task.Which of the following kinds of team does this case exemplify? 

A) ​A semi-autonomous work group 
B) ​A self-designing team 
C) ​An employee involvement team 
D) ​A traditional work group

Question 27

Which of the following statements is true of affective conflict? 

A) ​It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution. 
B) ​It focuses on problem-related differences of opinion that eventually lead to improvements in team performance. 
C) ​It relates to the emotional reactions that can occur when disagreements become personal rather than professional. 
D) ​It involves disagreements among team members because their different experiences and expertise lead them to different views of the problem and solutions.

Question 28

Which of the following statements is true of self-designing teams? 

A) ​They require management approval to perform a task. 
B) ​They control work tasks and team membership. 
C) ​They are also known as self-managing teams. 
D) ​They have less autonomy than employee involvement teams.

Question 29

Unlike cognitive conflict,affective conflict: 

A) ​undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness. 
B) ​is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution 
C) ​increases the satisfaction of team members, leads to cordiality between coworkers, and increases team cohesiveness. 
D) ​refers to the emotional reactions that can occur when disagreements between coworkers are professional rather than personal.

Question 30

In which of the following ways can teams have healthy conflicts? 

A) ​By forcing a consensus to resolve issues 
B) ​By establishing individual goals 
C) ​By using limited and subjective data 
D) ​By focusing on issues rather than personalities

Question 31

Which of the following statements is true of the members of virtual teams? 

A) ​They often meet face-to-face. 
B) ​They are located in a single geographic area. 
C) ​They use email and videoconferencing. 
D) ​They cannot be members of temporary teams.

Question 32

Which of the following is true of employee involvement teams? 

A) ​They manage and control all the major tasks directly without getting approval from management. 
B) ​They offer advice and suggestions to management concerning specific issues. 
C) ​They accept recommendations only from management. 
D) ​They permit the team members of a company to make decisions and change the designs of teams.

Question 33

Identify a true statement about team norms.

A) ​They allow flexibility in timelines of job performance. 
B) ​They are written rules that are formally agreed on by team members in signature. 
C) ​They bestow stronger organizational commitment. 
D) ​They give liberty to team members to behave as they wish.

Question 34

Which of the following is a difference between employee involvement teams and semi-autonomous work groups? 

A) ​Members of employee involvement teams can change the designs of teams, whereas members of semi-autonomous groups cannot change the designs of teams. 
B) ​Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions. 
C) ​Employee involvement teams provide advice and suggestions to management, whereas semi-autonomous groups do not provide advice and suggestions to management. 
D) ​Members of employee involvement teams are selected based on their experience, whereas members of semi-autonomous groups are selected based on their expertise.

Question 35

Which of the following is necessary for stretch goals to effectively motivate teams? 

A) ​Teams must be empowered with control of resources, such as budgets, workspaces, and computers. 
B) ​Teams must include employees from a single functional area. 
C) ​Teams must go through the process of multilevel reviews and sign-offs to get management approval before making changes. 
D) ​Teams must have a low degree of autonomy over how they achieve their goals.

Question 36

Which of the following statements is true of the norming stage of team development? 

A) ​Team members are likely to disagree about what the group should do in the norming stage of team development. 
B) ​Team members try to establish a favorable role for themselves on the team in the norming stage of team development. 
C) ​Team members begin to settle into their roles as team members in the norming stage of team development. 
D) ​Team members meet each other for the first time in the norming stage of team development.

Question 37

Which of the following statements is true of the members of self-managing teams? 

A) ​They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management. 
B) ​They offer advice and suggestions to management concerning specific issues, but they do not have the authority to make decisions. 
C) ​They are responsible for doing the work or executing a task, but they do not have direct responsibility or control over their work. 
D) ​They can control and change the design of the teams themselves, the tasks they do and how and when they do them, and the membership of the teams.

Question 38

Which of the following signs indicates that a team's size needs to be changed? 

A) ​If the team members socialize with each other 
B) ​If employee turnover is low 
C) ​If a few members dominate the team 
D) ​If the team members have diverse perspectives

Question 39

Which of the following is true of the right team size for good performance? 

A) ​A team must be small enough to encourage minority domination. 
B) ​A team must be small so that it can gain the advantages of team decision making. 
C) ​A team must be large so that the team can be splintered into smaller subgroups. 
D) ​A team must be large enough to take advantage of team members' diverse skills and knowledge.

Question 40

Which of the following is an advantage of project teams? 

A) ​They give full autonomy to team members. 
B) ​They offer permanent membership. 
C) ​They allow employees to work remotely. 
D) ​They reduce communication barriers.

Question 41

In the _________ stage of team development,team members often become intensely loyal to one another and feel mutual accountability for team successes and failures.

Question 42

A(n)_________ is a team intentionally composed of employees from different functional areas of an organization.

Question 43

Which of the following statements is true of compensation? 

A) ​Skill-based pay works best in relatively stable environments where employees can focus on improving productivity, cost savings, or quality. 
B) ​Nonfinancial awards tend to be most effective when teams or team-based interventions are first introduced. 
C) ​Gainsharing is most effective for self-managing and self-directing teams performing complex tasks. 
D) ​Gainsharing programs are especially effective when coupled with management recognition, such as awards, certificates, and praise.

Question 44

_____ represents the variances or differences in ability,experience,personality,or any other factor on a team.

Question 45

A(n)_________ is a team created to complete specific,one-time projects or tasks within a limited time.

Question 46

_________ is the stage of team development when team members jockey for position and try to establish a favorable role for themselves on the team.
A.Storming
B.Norming
C.Performing
D.Forming

Question 47

_________ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.
A.Social loafing
B.Bureaucratic immunity
C.Structural accommodation
D.Minority domination

Question 48

For most teams,the right size is somewhere between _________ members.
A.ten and thirteen
B.three and five
C.six and nine
D.two and six

Question 49

_________ is the degree to which workers in a team have the discretion,freedom,and independence to decide how and when to accomplish their jobs.A.Synergy
B.CohesivenessC.GroupthinkD.Autonomy

Question 50

In the context of team compensation and recognition,_________ programs pay employees for learning additional skills or knowledge.

Question 51

_________ means giving teams the ability to change organizational designs,policies,and practices if doing so helps them meet their stretch goals.
A.Social loafing
B.Bureaucratic immunity
C.Structural accommodation
D.Competency mapping