Deck 1: Organizational Behavior and Opportunity

Question 1

When Black & Decker placed a special emphasis on human productivity and efficiency through the application of organizational goal setting and differential piece rate systems, they were borrowing ideas from the discipline of:

A)psychology
B)anthropology
C)sociology
D)engineering

Answer 1

D

Question 2

Which organizational variable(s) is (are) important to the study of group dynamics?

A)organization structure
B)the design of work
C)job task
D)hierarchy of authority

Answer 2

B

Question 3

The description of an organization as clockworks, in which human behavior is logical and rational, would come from which level within the organization?

A)individual level
B)group or department level
C)organizational level
D)internal level

Answer 3

C

Question 4

All of the following are internal behavioral processes except:

A)cognition
B)perceiving
C)judging
D)leading

Question 5

The study of organizational behavior is concerned with:

A)psychosocial, interpersonal, and organizational structure
B)psychosocial, interpersonal, and work design
C)interpersonal, group dynamics in organizations, and work design
D)psychosocial, interpersonal, and group dynamics in organizations

Question 6

The recent growth of corporate wellness programs is an example of a contribution from which discipline?

A)medicine
B)psychology
C)sociology
D)management

Question 7

Culture and the study of learned behavior comprise the domain of:

A)management
B)anthropology
C)sociology
D)psychology

Question 8

The internal or external perspectives offer:

A)complementary explanations for human behavior
B)similar explanations for human behavior
C)conflicting explanations for human behavior
D)alternative explanations for human behavior

Question 9

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," the manager is using which perspective for Mary's behavior?

A)internal
B)external
C)interactive
D)cultural

Question 10

The first discipline to take the modern corporation as the unit of analysis and emphasize the design, implementation, and coordination of various administrative and organization systems was:

A)psychology
B)sociology
C)management
D)anthropology

Question 11

Kurt Lewin may have best captured alternative explanations for human behavior when he stated behavior is a function of:

A)the individual personality and preferences for leadership style
B)the consequences of compliant and deviant behavior within social groups
C)culture and the systemic properties of the organization
D)the person and the environment

Question 12

The study of individual behavior and group dynamics in organizational settings describes the content of study in:

A)organization theory
B)organization design
C)organizational behavior
D)organizational development

Question 13

An internal perspective of human behavior tends to explain a person's actions in terms of:

A)job demands
B)personal value system
C)task design
D)organization communication channels

Question 14

Research focusing on the variety of roles within a society or culture highlights which disciplines contribution to organizational behavior?

A)psychology
B)sociology
C)anthropology
D)medicine

Question 15

The specific setting within which organizational behavior is enacted would be called the:

A)situation
B)external environment
C)organizational context
D)group

Question 16

The science of human behavior and individual differences is:

A)anthropology
B)sociology
C)engineering
D)psychology

Question 17

When a manager states, "Mary is an outstanding employee because she has a high need for achievement," the manager is using which explanation for Mary's behavior?

A)internal
B)external
C)interactive
D)cultural

Question 18

The description of an organization as more like a snake pit, with daily conflict, distress, and struggle, would come from which level within the organization?

A)group level
B)organizational level
C)individual level
D)department level

Question 19

The snake pit metaphor of organization behavior conveys the:

A)dark side of organizations
B)the dark side of human behavior
C)the dark side of competition
D)the dark side of the globalization of markets

Question 20

Which of the following is not an internal component of a work organization?

A)structure
B)task
C)technology
D)product market

Question 21

The task of an organization is reflected in its:

A)human resources
B)mission, purpose or goal
C)input materials
D)structure

Question 22

Developing skills is different from acquiring objective knowledge because it requires:

A)empirical testing
B)induction
C)deduction
D)structured practice and feedback

Question 23

A questioning, probing attitude is at the core of:

A)job performance
B)organizational reality
C)critical thinking
D)subjective knowledge

Question 24

A leading force currently driving change at work is:

A)global competition
B)politics
C)quality
D)process management

Question 25

The beliefs and assumptions about people, work, and the organization best reflects the:

A)formal organization
B)overt part of an organization
C)informal organization
D)social surface

Question 26

The use of a wide range of tools, knowledge, and/or techniques used to transform inputs into outputs is called:

A)task environment
B)structure
C)the mission
D)the technology

Question 27

In an open system the transformation or conversion of inputs to outputs is accomplished with:

A)technology
B)task structure
C)borrowed financial resources
D)robots

Question 28

The Hawthorne Studies uncovered the importance of:

A)the workflow and scheduling of work for production efficiency
B)delegating authority downward and throughout the organization
C)the informal organization
D)viewing an organization as clockworks

Question 29

All of the following are aspects of the formal organization except:

A)job descriptions
B)the friendship/relationship between two employees
C)the hierarchical superior-subordinate authority relationship
D)the workflow sequence between two departments

Question 30

A significant aspect of total quality management is:

A)employee-driven suggestion systems
B)continuous improvement and attention to customer needs
C)the use of computers
D)the suboptimization of resource allocation

Question 31

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

Question 32

Which of the following statements is most correct with respect to total quality management?

A)Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
B)Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
C)Quality is an employee-oriented philosophy required by quality engineers.
D)Quality is machine driven with quality improvements resulting from use of robotic equipment.

Question 33

The human, informational, material, and financial resources of an organization system would be considered:

A)inputs
B)throughputs
C)the transformation
D)outputs

Question 34

As an effective learner of organizational behavior knowledge and skills, the student:

A)must rely primarily on the group process
B)should not experiment with new ideas and information
C)must passively accept the direction of others with more knowledge
D)must accept responsibility for his or her own behavior, actions, and learning

Question 35

Acquisition of objective knowledge and skill development can occur interactively through:

A)rote memorization
B)experiential learning
C)reading
D)imitating the successful behavior of others

Question 36

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

A)customer-driven focus
B)decision making based on quantitative data
C)a high-performance system to execute business strategy
D)an emphasis on improving quality within the production process

Question 37

A federal regulatory agency can be considered part of an organization's:

A)formal structure
B)labor market
C)external task environment
D)transformation technology

Question 38

An organization's suppliers, customers, and federal regulators is called the:

A)task environment
B)market
C)political economy
D)general environment

Question 39

Objective knowledge, in any field of study, is developed through:

A)experience
B)past practices and training
C)a review of the relevant literature
D)basic and applied research

Question 40

The four main driving forces creating and shaping changes at work include:

A)globalization, demography, diversity, ethics
B)globalization, technology, religiosity, ethics
C)globalization, technology, diversity, employee attitudes
D)globalization, diversity, ethics, and technology

Question 41

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Anthropology

Question 42

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Engineering

Question 43

Total quality management is a total dedication to continuous improvement.

Question 44

A business firm's interaction with the environment is a characteristic of an open system.

Question 45

The hierarchy of authority or chain of command is an important feature of the informal organization.

Question 46

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Sociology

Question 47

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

Question 48

The study and management of organizational behavior is primarily an art rather than a science.

Question 49

Skill development is facilitated by structured practice and feedback.

Question 50

Organizational behavior is an applied discipline where a student is trained in organizational behavior principles.

Question 51

Total quality management is an employee-driven philosophy of management.

Question 52

It is often how we behave in the midst of change that determines whether change will fail or result in success.

Question 53

Early research with individuals, groups, and organizations in the midst of environmental change found that change is often experienced as a threat which leads to a reliance on well-learned and dominant forms of behavior.

Question 54

In the midst of change, people often become rigid and reactive rather than open and responsive.

Question 55

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Management

Question 56

Match the following:
a.The applied science of energy and matter.
b.The science of human behavior.
c.The science of human learned behavior and study of organizational culture.
d.A discipline concerned with the study of organizations.
e.The science of society and study of groups.
Psychology

Question 57

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Question 58

Global competition is a leading force driving change at work.

Question 59

The informal organization is the unofficial part of the system.

Question 60

The study of individual differences is the main focus of anthropology.

Question 61

Provide an example of a business firm as an open system.

Question 62

In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the future. Briefly identify these skills.

Question 63

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Objective Knowledge

Question 64

Match the following:
a.Economic activity outside of the firm.
b.An organization's primary concern, goal, and/or reason for existence
c.Tools, equipment, and procedures for producing output.
d.An organization that receives inputs from the environment and releases outputs to the environment.
e.The result of an organization's conversion process.
f.The specific setting within which organizational behavior is enacted.
Task

Question 65

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Feedback

Question 66

Match the following:
a.Economic activity outside of the firm.
b.An organization's primary concern, goal, and/or reason for existence
c.Tools, equipment, and procedures for producing output.
d.An organization that receives inputs from the environment and releases outputs to the environment.
e.The result of an organization's conversion process.
f.The specific setting within which organizational behavior is enacted.
Organizational Context

Question 67

Identify the major reasons why managing organizational behavior will be challenging during changing times.

Question 68

Briefly describe how global competition has challenged organizations to change.

Question 69

Match the following:
a.Economic activity outside of the firm.
b.An organization's primary concern, goal, and/or reason for existence
c.Tools, equipment, and procedures for producing output.
d.An organization that receives inputs from the environment and releases outputs to the environment.
e.The result of an organization's conversion process.
f.The specific setting within which organizational behavior is enacted.
Technology

Question 70

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Change

Question 71

Explain why it is important to study organizational behavior.

Question 72

Match the following:
a.Economic activity outside of the firm.
b.An organization's primary concern, goal, and/or reason for existence
c.Tools, equipment, and procedures for producing output.
d.An organization that receives inputs from the environment and releases outputs to the environment.
e.The result of an organization's conversion process.
f.The specific setting within which organizational behavior is enacted.
Environment

Question 73

Distinguish between informal and formal organizations. Are they complementary or contradictory?

Question 74

What is the difference between objective knowledge and skill development?

Question 75

Match the following:
a.Economic activity outside of the firm.
b.An organization's primary concern, goal, and/or reason for existence
c.Tools, equipment, and procedures for producing output.
d.An organization that receives inputs from the environment and releases outputs to the environment.
e.The result of an organization's conversion process.
f.The specific setting within which organizational behavior is enacted.
Open System

Question 76

Briefly identify the four action steps for responding positively in times of change.

Question 77

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Skill Development

Question 78

Match the following:
a.Dedication to continuous improvement and meeting customer demands.
b.Research results or scientific information.
c.Learning and mastery of physical and social abilities.
d.The primary concern for managers in the 21st century.
e.Knowledge of results.
Total Quality

Question 79

Match the following:
a.Economic activity outside of the firm.
b.An organization's primary concern, goal, and/or reason for existence
c.Tools, equipment, and procedures for producing output.
d.An organization that receives inputs from the environment and releases outputs to the environment.
e.The result of an organization's conversion process.
f.The specific setting within which organizational behavior is enacted.
Output