Deck 8: Communication

Question 1

The evoking of a shared or common meaning in another person is called:

A)interpersonal communication
B)communication
C)a response pattern
D)the message

Answer 1

B

Question 2

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message?

A)e-mail
B)posted memo on a bulletin board
C)a telephone call
D)written memo followed by a face-to-face meeting

Answer 2

D

Question 3

A main method to overcome physical separation as a barrier to communication is:

A)the formation of nonhierarchical working relationships through new information technologies
B)to develop an awareness of gender specific differences in conversational style
C)to eliminate the use of acronyms in technical terminology
D)to increase the use of face-to-face communication

Answer 3

D

Question 4

A barrier to effective communication is:

A)redundancy
B)feedback
C)status difference
D)common language

Question 5

A software engineer has just discovered a major problem, which is not yet fully defined, in a large information system she is building for a very difficult customer. Her supervisor is listening to the engineer as she begins to talk through the problem. Which of the following responses would best exemplify the "reflecting of core feelings"?

A)"I see", "Uh-huh"....."yes, I understand".
B)"I hear that you are feeling very upset about the problem and may be worried about the customer's reaction when you inform him".
C)Extended periods of silence.
D)"I understand that you are concerned there may be a major problem with the information system".

Question 6

The use of new information technologies reduces status differences as a barrier to communication because:

A)of its impersonal nature
B)it increases polyphasic behavior
C)of the opportunity for immediate feedback
D)it encourages the formation of nonhierarchical working relationships

Question 7

The window through which we interact with people and that influences the quality, accuracy, and clarity of the communication is called:

A)a perceptual screen
B)a communication filter
C)an interpretation funnel
D)the communication vacuum

Question 8

Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:

A)paraphrasing expressed thoughts and feelings
B)clarifying implicit thoughts and feelings
C)reflecting core feelings
D)silence

Question 9

Which of the following statements is incorrect concerning reflective listening?

A)Reflective listening emphasizes personal elements of the communication process.
B)Reflective listening is particularly helpful in problem-solving situations.
C)Reflective listening emphasizes more strongly the role of the communicator.
D)The listener's emphasis should be on responding to the communicator, not leading the communicator.

Question 10

One-way communication in contrast to two-way communication:

A)is especially more accurate for complex tasks
B)solicits interaction
C)allows for reflective listening
D)is more efficient

Question 11

A communication medium that is moderate in both information richness and data capacity is:

A)the telephone
B)electronic mail
C)face-to-face discussion
D)formal numeric report

Question 12

As a supervisor in an emergency situation, you should be:

A)sensitive to employees' feelings
B)an empathetic listener
C)fully informative to employees
D)directive and assertive

Question 13

The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace?

A)empathy
B)writing
C)serving clients
D)understanding

Question 14

Richness in a communication message refers to:

A)the amount of data that can be sent via the type of communication medium
B)the amount of feeling that is communicated with the message
C)the amount of analyzable elements of a message
D)the ability of the medium to convey the meaning

Question 15

In a study of managers' communication skills and performance:

A)higher performing managers' communication skills were no better than lower performing managers
B)higher performing managers are better and less apprehensive communicators than lower performing managers
C)higher performing managers had significantly greater social cognitive abilities than lower performing managers
D)female managers consistently outperformed male managers when communication skills were about the same

Question 16

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

A)paraphrase the expressed thoughts and feelings
B)clarify implicit thoughts and feelings
C)reflect core feelings
D)make affirming contact

Question 17

The FAME model of leadership communication is based upon which of the following message characteristics?

A)frequent, accurate, motivate, excite
B)focus, assertive, motivate, engage
C)frequent, accurate, model, excite
D)focus, articulate, model, engage

Question 18

The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the:

A)data
B)feedback
C)message
D)information

Question 19

All of the following are included in reflective listening except:

A)affirming contact
B)clarifying the implicit
C)silence
D)criticism

Question 20

When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

A)perceptual screens
B)only verbal characteristics of the message
C)the informal communication channel
D)non-feedback

Question 21

What percent of the meaning in a message can be conveyed by nonverbal communication?

A)10 to 20
B)25 to 40
C)45 to 70
D)65 to 90

Question 22

A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is a deadline? She is a loafer." This is an example of:

A)deception
B)regression
C)misleading information
D)labeling

Question 23

Passive-aggressive communication and behavior frequently end up as:

A)dominant defensive behavior
B)nonassertive behavior
C)accommodative and helpful behavior
D)subordinate defensive behavior

Question 24

Friends typically interact within the:

A)intimate zone
B)personal distance zone
C)social distance zone
D)public distance zone

Question 25

You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak and contribute. The seating arrangement and table shape to accomplish this should be:

A)square
B)round
C)oblong
D)rectangular

Question 26

All of the following except _____ can be used by a supervisor to reduce communication barriers.

A)minimizing jargon and technical language
B)encouraging formation of nonhierarchical working relationships
C)providing cross-cultural training
D)encouraging men and women to interact the same way

Question 27

The study of an individual's perception and use of space, including territorial space, is called:

A)proxemics
B)kinesics
C)spatial differentiation
D)paralanguage

Question 28

An effective method to reduce or overcome barriers to communication due to gender differences is to:

A)frequently use metaphors
B)attempt to use more technical terms with precise meanings
C)seek clarification meaning
D)use face-to-face communication

Question 29

Nonverbal communication can be utilized in which of the following communication situations?

A)committee meeting
B)e-mail
C)voice mail
D)telephone call

Question 30

Persons from many other countries prefer to interact (in face-to-face situations) at a/an _____ distance.

A)intimate
B)public
C)personal
D)extended (beyond 20 feet)

Question 31

Seating arrangements and dynamics can be examined in a/an _____ study.

A)paralanguage
B)proxemics
C)kinesics
D)attitude

Question 32

Which of the following is NOT considered a result or outcome of defensive communication?

A)assertive but accurate message sending
B)increased nonwork time
C)retaliation
D)aggression and abuse

Question 33

As much as 65 to 90 percent of the substance or content of a message sent in person can be through:

A)nonverbal communication
B)written forms of communication
C)tone of voice
D)numeric examples

Question 34

Which of the following is NOT a characteristic of nondefensive communication and behavior?

A)informative
B)realistic
C)controlled
D)evasive

Question 35

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees. Later, you learn that the employee didn't make any mistake. The supervisor's communication is an example of:

A)nondefensive communication
B)a territorial space violation
C)paralanguage
D)dominant defensiveness

Question 36

Americans generally do not like to communicate with one another within their:

A)social distance
B)personal distance
C)intimate distance
D)public distance

Question 37

A defensive tactic where an individual attempts to manipulate and control others is:

A)a put-down
B)a power play
C)labeling
D)raising doubts

Question 38

Which of the following statements is an example of nondefensive communication?

A)"Mary is always late to meetings."
B)"I sent the memo through intra-company mail. They must have lost it."
C)"I received the report from Dan yesterday and have briefly reviewed it. It looks good but I need to talk to him about one recommendation before I approve it."
D)"The check is in the mail. Don't call me again."

Question 39

Which of the following is NOT one of the four basic rules Catherine Crier (news anchor for a major television network) uses to prevent defensive communication?

A)define the situation
B)clarify the person's position
C)acknowledge the person's feelings
D)bring the focus back to the person

Question 40

Defensive communication can lead to:

A)a productive work environment
B)successful problem solving
C)strained working relationships
D)task efficiency

Question 41

Polyphasic activity is known as:

A)the study of space in nonverbal communication
B)the study of seating arrangements
C)limiting your activity to only one at a time
D)doing more than one thing at time

Question 42

Many of the communications technologies significantly limit or eliminate _____ forms of communication.

A)written
B)nondefensive
C)dominant
D)nonverbal

Question 43

Interpersonal communication is not central to health and well-being.

Question 44

Which form of communication has high to moderate data capacity and moderate to low information richness?

A)written communication
B)face-to-face communication
C)telephone communication
D)voice mail

Question 45

Two-way communication is faster and should be used in an emergency situation.

Question 46

Evoking a shared or common meaning in another person is called reflective listening.

Question 47

Which of the following statements about communication technologies is not true?

A)Computer-mediated communication is impersonal in nature.
B)Communication technologies equalize participation.
C)Communication technologies encourage polyphasic activity.
D)Significant disparities in participation levels of persons within the group.

Question 48

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

Question 49

Personal integrity in positive, healthy communication is achieved through:

A)morality
B)leadership
C)ethics
D)emotional competence

Question 50

Status differences can influence the content and manner in which a message is sent from a subordinate to someone higher in the organization.

Question 51

An important method for determining if a message has been received and understood is to solicit and examine feedback.

Question 52

To facilitate direct and open communication, which of the following seating arrangements would be most appropriate?

A)seat the other party beside you, facing the same direction
B)seat the other party across a corner of your desk from you or in a place where you will be a right angles
C)seat the other person directly across from you
D)seat the person inside your social distance zone

Question 53

A memo from the company president to all employees is an example of one-way communication.

Question 54

A communication medium low in richness might be good for sending numeric or factual data.

Question 55

The use of new technologies encourages what kind of activity?

A)unequal participation in groups
B)polyphasic
C)less time for groups to reach consensus
D)increased inhibition due to the complexity inherent in technology

Question 56

At the core of personal integrity, as displayed by executives is:

A)healthy communication
B)kinesics
C)proxemics
D)nondefensive communication

Question 57

Positive, healthy communication is achieved when:

A)there is a balance between the head and the heart
B)a person displays positive emotional competence and has a healthy conversation between thoughts and feelings
C)working together is taken for its interpersonal and intrapersonal meaning
D)all of these

Question 58

It is difficult to draw general conclusions about people's satisfaction with one-way versus two-way communication.

Question 59

In nonverbal communication, the study of body movements, including posture, is known as:

A)kinesics
B)proxemics
C)paralanguage
D)posturics

Question 60

Barriers to communication may be temporary and easily resolved or long-lasting and deeply rooted.

Question 61

The absence of heartfelt communication in human relationships leads to loneliness and social isolation and is known as communicative disease.

Question 62

Match the following:
a.The characteristic of a communication medium or channel that evokes meaning in the receiver.
b.Meaningful data.
c.The content, thoughts, and feelings of the sender.
d.Symbols and words used in meaningful communication.
e.The person transmitting a message.
Sender

Question 63

Match the following:
a.The characteristic of a communication medium or channel that evokes meaning in the receiver.
b.Meaningful data.
c.The content, thoughts, and feelings of the sender.
d.Symbols and words used in meaningful communication.
e.The person transmitting a message.
Information

Question 64

The use of new technologies encourages doing more than one thing at a time.

Question 65

Communication styles and channels are very similar for men and women.

Question 66

Match the following:
a.The characteristic of a communication medium or channel that evokes meaning in the receiver.
b.Meaningful data.
c.The content, thoughts, and feelings of the sender.
d.Symbols and words used in meaningful communication.
e.The person transmitting a message.
Message

Question 67

Match the following:
a.One's view of the world and its influence on interpersonal communication.
b.A receiver's response to the message received from the sender.
c.Feedback from receiver for purpose of checking accuracy of sender's message.
d.A form of nonverbal communication.
e.Repeating of a message using different words, or a form of oral shorthand.
Affirmation

Question 68

Nonverbal communication can be as meaningful as factual information in conveying a message to someone.

Question 69

When people from one culture view those in another culture through the lens of a stereotype, they are in effect discounting the individual differences within the other culture.

Question 70

A person's interpretation of nonverbal communication is specific to the context of the interaction and the actors.

Question 71

Match the following:
a.One's view of the world and its influence on interpersonal communication.
b.A receiver's response to the message received from the sender.
c.Feedback from receiver for purpose of checking accuracy of sender's message.
d.A form of nonverbal communication.
e.Repeating of a message using different words, or a form of oral shorthand.
Reflective listening

Question 72

Match the following:
a.The characteristic of a communication medium or channel that evokes meaning in the receiver.
b.Meaningful data.
c.The content, thoughts, and feelings of the sender.
d.Symbols and words used in meaningful communication.
e.The person transmitting a message.
Language

Question 73

Defensive communication can be successfully confronted with factual information.

Question 74

Match the following:
a.Interactive communication.
b.A person who can experience the feelings and emotions of the message and sender.
c.Aggressive, attacking, angry communication and/or passive, withdrawing communication.
d.A defensive communication tactic.
e.Constructive, healthy communication in working relationships.
Defensive communication

Question 75

Match the following:
a.One's view of the world and its influence on interpersonal communication.
b.A receiver's response to the message received from the sender.
c.Feedback from receiver for purpose of checking accuracy of sender's message.
d.A form of nonverbal communication.
e.Repeating of a message using different words, or a form of oral shorthand.
Eye contact

Question 76

Match the following:
a.One's view of the world and its influence on interpersonal communication.
b.A receiver's response to the message received from the sender.
c.Feedback from receiver for purpose of checking accuracy of sender's message.
d.A form of nonverbal communication.
e.Repeating of a message using different words, or a form of oral shorthand.
Perceptual screening

Question 77

Match the following:
a.One's view of the world and its influence on interpersonal communication.
b.A receiver's response to the message received from the sender.
c.Feedback from receiver for purpose of checking accuracy of sender's message.
d.A form of nonverbal communication.
e.Repeating of a message using different words, or a form of oral shorthand.
Paraphrasing

Question 78

The balance between head and heart is achieved when a person displays positive emotional competence and is able to have a healthy internal conversation between his or her thoughts and feelings.

Question 79

Match the following:
a.The characteristic of a communication medium or channel that evokes meaning in the receiver.
b.Meaningful data.
c.The content, thoughts, and feelings of the sender.
d.Symbols and words used in meaningful communication.
e.The person transmitting a message.
Richness

Question 80

New communication technologies may make people less patient with face-to-face communication.