Deck 9: Electronic Commerce Software

Question 1

Yahoo! offers a wide range of Web-hosting and electronic commerce services for companies of all sizes.

Answer 1

True

Question 2

Large sites with many products can provide a search engine that allows customers to enter descriptive search terms so that they can quickly find the Web page containing what they want to purchase.

Answer 2

True

Question 3

Midrange software traditionally does not offer connectivity to database systems that store catalog information.

Answer 3

False

Question 4

IBM WebSphere Commerce Professional Edition can only be used for business-to-business applications.

Question 5

Good sites give buyers alternative ways to find products.

Question 6

In Intershop Enfinity, management and editing of a storefront are done through a Web browser.

Question 7

Today, the main mall-style CSP that remains in business is eBay Stores.

Question 8

Most of the cost of middleware is not the software itself, but the consulting fees needed to make the software work in a given company.

Question 9

Commerce service provider is another name for Internet service provider.

Question 10

The type of electronic commerce software an organization needs depends on several factors, with size and budget being the primary drivers.

Question 11

Buying and using midrange electronic commerce software is less expensive than using a CSP.

Question 12

The database MySQL is not open source software.

Question 13

One of the advantages of IBM WebSphere is that no programming experience is required to use the software, since it is entirely GUI based.

Question 14

The term "class" is used in information systems to describe a system that serves multiple locations or divisions of one company and encompasses all areas of the business or enterprise.

Question 15

All electronic commerce solutions must at least provide a catalog display, shopping cart capabilities, and transaction processing.

Question 16

Page-based systems are inappropriate choices for small and midsize Web sites.

Question 17

Because of software scalability, a high-traffic electronic commerce site, with thousands of catalog inquiries each minute, can use the same software as a small online shop selling a dozen items.

Question 18

Shopping cart software at some Web sites allows the customer to fill a shopping cart with purchases, put the cart in virtual storage, and come back days later to confirm and pay for the purchases.

Question 19

Because of the cost of the technology involved, creating an online store can be much more expensive than building a chain of retail stores.

Question 20

Web stores often do not use the same department names as their physical counterparts.

Question 21

____ occurs when the shopper proceeds to the virtual checkout counter by clicking a checkout button.

A)Cookie enabling
B)Item selection
C)Shipping
D)Transaction processing

Question 22

The Web is a ____ system, unable to remember anything from one transmission or session to another.

A)stateless
B)stateful
C)cacheless
D)checkless

Question 23

One way to uniquely identify users and store information about their choices is to create and store ____.

A)Web logs
B)cookies
C)IP addresses
D)database files

Question 24

____ software packages are business systems that integrate all facets of a business, including accounting, logistics, manufacturing, marketing, planning, project management, and treasury functions.

A)ERP
B)EML
C)ERT
D)HTL

Question 25

Large information systems that store the same data in many different physical locations are called ____ information systems.

A)centralized
B)distributed
C)dispersed
D)component

Question 26

SCM software performs two general types of functions: analysis and forecasting.

Question 27

In the early days of electronic commerce, shoppers selected items they wanted to purchase by ____.

A)filling out online forms
B)placing items into a shopping cart
C)selecting items one at a time
D)emailing credit card information

Question 28

ERP is the acronym for ____.

A)electronic record processing
B)enterprise resource planning
C)enterprise record provider
D)electronic resource provider

Question 29

A ____ is a listing of goods and services.

A)tier
B)database
C)catalog
D)record

Question 30

____ often offer Web server management and rent application software to businesses.

A)Static catalog providers
B)Client service providers
C)Knowledge management providers
D)Commerce service providers

Question 31

Larger businesses often prefer to use a ____ application system that separates the presentation logic from the business logic.

A)monolithic
B)database-driven
C)component-based
D)client-based

Question 32

The goal of customer relationship management software is to understand each customer's specific needs and then customize a product or service to meet those needs.

Question 33

Commerce service providers are also called ____ service providers.

A)hosting
B)managed
C)knowledge management
D)business

Question 34

The W3C defines ____ as software systems that support interoperable machine-to-machine interaction over a network.

A)business logic
B)Web services
C)dedicated hosting
D)application integration

Question 35

____ is accomplished by programs that transfer information from one application to another.

A)Application integration
B)Data mining
C)Co-location
D)Interoperability

Question 36

The leading providers of content management software include IBM and Oracle, which provide the software as components in other enterprise software packages.

Question 37

Some companies create their own CRM software using outside consultants and their own IT staffs.

Question 38

In a shopping cart, clicking the Checkout button usually displays a screen that asks for ____ and shipping information.

A)stock availability
B)item descriptions
C)billing
D)tracking numbers

Question 39

SCM planning software helps companies develop coordinated demand forecasts using information from each participant in the supply chain.

Question 40

Application servers are usually grouped into two types: page-based and ____ systems.

A)server-based
B)component-based
C)script-based
D)group-based

Question 41

____ can help businesses find customers with common interests and discover previously unknown relationships among the data.

A)Data mining
B)Databases
C)Data warehousing
D)Customer acquisition programs

Question 42

Commerce Server is produced by ____.

A)Microsoft
B)Intel
C)Oracle
D)IBM

Question 43

WebSphere Commerce Suite is produced by ____.

A)Microsoft
B)Intel
C)Oracle
D)IBM

Question 44

____ software is designed to help businesses manage the information in documents, rather than the documents themselves.

A)Programming management
B)Knowledge management
C)Indexing management
D)Information management

Question 45

____ is used to describe the characteristics of the logic units that make up specific Web services.

A)WSDL
B)ERP
C)W3C
D)SOAP

Question 46

____ software typically provides tools for linking to and supporting supply and purchasing activities.

A)Enterprise-class
B)Midrange
C)Web hosting
D)Server-based

Question 47

____________________ hosting means that the client's Web site is on a server that hosts other Web sites simultaneously and is operated by the service provider at its location.

Question 48

With ____________________ hosting, the service provider makes a Web server available to the client, but the client does not share the server with other clients of the service provider.

Question 49

A(n)____________________ stores information about items in a database, usually on a separate computer that is accessible to the server that is running the Web site itself.

Question 50

A(n)____________________ is a simple list written in HTML that appears on a Web page or a series of Web pages.

Question 51

The best hosting services provide Web server hardware and software combinations that are ____________________, which means that they can be adapted to meet changing requirements when their clients grow.

Question 52

____ CSPs provide small business with an Internet connection, Web site creation tools, and little or no banner advertising clutter.

A)Mall-style
B)Store-style
C)List-style
D)Simple provider

Question 53

A(n)_________________________ is a collection of information that is stored on a computer in a highly structured way.

Question 54

When companies need to incorporate electronic commerce components, they may opt to run servers in-house; this approach is called ____________________.

Question 55

____ is a message passing protocol that defines how to send marked-up data from one software application to another across a network.

A)WSDL
B)ERP
C)W3C
D)SOAP

Question 56

____ packages allow the merchant to have explicit control over merchandising choices, site layout, internal architecture, and remote and local management options.

A)Web hosting
B)Basic electronic commerce
C)Midrange
D)CSP

Question 57

____ software often includes powerful search tools that use proprietary semantic and statistical algorithms to help users find the content, human experts, and other resources that can aid them in their research and decision-making tasks.

A)Content management
B)Data management
C)Knowledge management
D)Data mining

Question 58

______________________________ are in the business of providing Internet access to companies and individuals.

Question 59

An example of a(n)____________________ is: When a customer logs in, check the password entered against the password file in the database.

Question 60

In a(n)____________________ service, the service provider rents a physical space to the client to install its own server hardware and software.

Question 61

____________________ application systems return pages generated by scripts that include the rules for presenting data on the Web page with the business logic.

Question 62

Making a company's information systems work together is called ____________________ and is an important goal of companies when they install middleware.

Question 63

A general name for the ways programs interconnect with each other is ___________________________________.

Question 64

What is the difference between a static catalog and a dynamic catalog?

Question 65

The practice of replacing a company 's investment in computing equipment by selling Internet-based access to its own computing hardware and software is called ____________________ .

Question 66

A principle called ________________________________________ describes the way the Web uses networking architecture to identify and locate Web pages and the elements (graphics, audio clips, and so on)that make up those Web pages.

Question 67

A key element of the ____________________ approach is that programmers can write software that accesses certain units of business application logic without knowing the details of how each unit is implemented.

Question 68

SCM ____________________ software helps with tasks such as warehouse and transportation management.

Question 69

Both basic and mall-style CSPs usually provide data-____________________ capabilities that search through site data collected in log files.

Question 70

Much of the data in SOAP applications is stored and transmitted in ____________________ format.

Question 71

________________________________________ uses information about customers to sell them more (or more profitable)goods or services.

Question 72

____________________ electronic commerce software provides tools for both B2B and B2C commerce.

Question 73

____________________ software helps companies control the large amounts of text, graphics, and media files that have become a key part of doing business.

Question 74

What are the benefits of using a mall-style commerce service provider? What costs are associated with them?

Question 75

The actions that an application server software performs are determined by the rules used in the business.These rules are called ____________________.

Question 76

What is the difference between shared hosting and dedicated hosting?

Question 77

List at least five software components that large and complex electronic commerce sites can include in addition to a catalog display, shopping cart capabilities, and transaction processing.

Question 78

What is the purpose of supply chain management software?

Question 79

____________________ allow programs written in different languages, on different platforms, to communicate with each other and accomplish transaction processing and other business tasks.

Question 80

In some applications, ____________________ provide data feeds between two different companies.