Deck 7: Organisational Planning and Goal Setting

Question 1

For employees to feel motivated,the goals should be easy so that they can achieve them easily which in turn increases their motivation level.

Answer 1

False

Question 2

A carefully considered and executed plan has the ability to remove uncertainty and risk from the environment.

Answer 2

False

Question 3

Strategic plans and goals are those that focus on where the organisation wants to be in the future and pertain to the organisation as a whole.

Answer 3

True

Question 4

Mission statements often reveal the company's philosophy as well as purpose.

Question 5

A mission statement is a specific stated definition of an organisation's basic business scope.

Question 6

Tactical goals define outcomes that major divisions and departments must achieve in order for the organisation to reached overall goals.

Question 7

Specific and measurable goal characteristics apply only to the lower-level goals.

Question 8

According to the hierarchy of goals and plans,strategic plans have a direct relationship to operational plans.

Question 9

Plans specify future ends; goals specify today's means.

Question 10

A plan tells why a goal should be achieved.

Question 11

Tactical goals are designed to help execute major strategic plans and to accomplish a specific part of the organisation strategy.

Question 12

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organisation to reach its overall goals.

Question 13

An organisation's mission describes its reason for existence.

Question 14

A desired future state that the individual or organisation attempts to realise is a goal.

Question 15

Goals and plans are valuable to an organisation because they provide legitimacy,rationale for decisions and an increase in motivation and commitment.

Question 16

'To be the first choice in design,supply and installation of fibre-optic cable,accessories and specialised lighting systems' would qualify as an example of an effective mission statement.

Question 17

The act of determining the organisation's goals and the means for achieving them is called goal setting.

Question 18

The management function concerned with defining goals for future organisational performance and deciding on tasks and resources needed to attain them is known as goal-setting.

Question 19

Operational goals are specific,measurable results expected from departments,groups and individuals within the organisation.

Question 20

To be effective,goals must be set for every aspect of employee behaviour or organisational performance.

Question 21

Three major ways in which to manage a crisis are: planning,prevention and preparation.

Question 22

Decentralised planning occurs when managers work with planning experts to develop their own strategic plans.

Question 23

A planning cycle used in organisations that have instituted quality management is known as a Shewhart cycle

Question 24

A cross-functional group of managers and employees who work together to gain a deeper understanding of the specific competitive issue is known as an intelligence team.

Question 25

Reviewing progress is the most difficult step in an MBO process.

Question 26

A crisis management plan is a detailed written plan that specifies the steps to be taken,and by whom,when a crisis occurs.

Question 27

A desired future state that an organisation attempts to realise is called a(n):

A) plan
B) vision statement
C) goal
D) mission statement
E) idea.

Question 28

Management by means focuses attention on the methods and processes used to achieve goals.

Question 29

In terms of improving one's fitness,'joining the local gym before the end of the calendar year' would satisfy the 'defined period of time' requirement of a SMART goal.

Question 30

The criteria for effective goal setting include: being specific and measurable,covering key result areas,challenging yet realistic,have a defined time period,and are links to rewards.

Question 31

A strategy map is a visual representation of the key drivers of an organisation's success.

Question 32

The three stages of crisis management are: prevention,preparation and avoidance.

Question 33

'Standing plans' are developed to achieve a set of goals that are unlikely to be repeated in the future,whereas 'single use plans' are ongoing and used to provide guidance for tasks performed repeatedly within the organisation.

Question 34

In logical order,the four major activities that make management by objectives successful are: set goals,review progress,develop action plans,a prize overall performance.

Question 35

Scenario building involves looking at current trends and discontinuities and visualising future possibilities.

Question 36

A group of planning specialists developing plans for the organisation as a whole is defined as decentralised planning.

Question 37

In terms of improving one's fitness,"joining the local gym by August 31 of this year" would satisfy the 'challenging but realistic' requirement of a SMART goal.

Question 38

Contingency plans are also referred to as scenarios.

Question 39

Managers can't always anticipate future events and build scenarios to cope with them.

Question 40

Policies focus on goals and plans while procedures focus on the specific steps that organisational members use.

Question 41

________________________ are broad statements describing where the organisation wants to be at some future point in time.

A) Strategic goals
B) Tactical goals
C) Operational goals
D) Strategic plans
E) Tactical plans

Question 42

Each of the following are considered characteristics of an effective plan or goal,except:

A) They are a source of motivation.
B) They focus on day-to-day activities.
C) They focus on resource allocation.
D) They are legitimate guide to action.
E) All of these are considered characteristics of an effective panel goal.

Question 43

Bill is a first-line supervisor at Catamaran Corporation.He ensures that the day-to-day operations of the functional staff are organised and carried out effectively.As such,Bill would be most concerned with which level of goals?

A) Vision
B) Profit-making goals
C) Operational goals
D) Strategic goals
E) Mission statement

Question 44

__________ specify future ends and __________ specify today's means.

A) Goals; plans
B) Plans; goals
C) Planning; organising
D) Ideas; behaviours
E) Mission; vision

Question 45

The __________ is the basis for the strategic level of goals and plans which in turn shapes the __________ and __________ level.

A) goal; mission; tactical
B) operational goal; mission; tactical
C) objective; operational; mission
D) mission; tactical; operational
E) tactical plan; operational; mission

Question 46

______________________ define outcomes that major divisions and departments must achieve in order for the organisation to reach its overall goals.

A) Strategic goals
B) Tactical goals
C) Operational goals
D) Strategic plans
E) Tactical plans

Question 47

A(n)_______________________ is a visual representation of the key drivers of an organisation's success.

A) operational plan
B) tactical goal
C) strategy map
D) strategic plan
E) tactical plan

Question 48

Which of these symbolises the legitimacy of the organisation to external audiences?

A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) Tactical goals

Question 49

Each of the following are steps in the organisational planning process,except:

A) Developing a plan
B) Monitoring of learning
C) Executing the plan
D) Translating the plan
E) All of these are steps in the organisational planning process.

Question 50

______________________ are designed to help execute major strategic plans and to accomplish a specific part of the organisation strategy.

A) Strategic goals
B) Tactical goals
C) Operational goals
D) Strategic plans
E) Tactical plans

Question 51

Kate Bewley is a middle manager at 'Dough-Nuts R US'.She is most likely responsible for the achievement of __________ plans.

A) operational
B) tactical
C) strategic
D) lower-level
E) top-level

Question 52

Management by objectives belongs to which stage of the organisational planning process?

A) Developing a plan
B) Monitoring of learning
C) Executing the plan
D) Translating the plan
E) None of these options

Question 53

Which of these is the act of determining the organisation's goals and the means for achieving them?

A) Organising
B) Brainstorming
C) Planning
D) Developing a mission
E) A blueprint

Question 54

Mission statements describe:

A)corporate values
B)company philosophy
C)company purpose
D)all of these choices
E)A and B.

Question 55

Each of the following are considered criteria for effective goal setting,except:

A) Specific and measurable
B) Cover key result area
C) Challenging
D) Have a defined time period
E) All of these are considered criteria for effective goal setting.

Question 56

Selecting measures and targets belongs to which stage of the organisational planning process?

A) Developing a plan
B) Monitoring of learning
C) Executing the plan
D) Translating the plan
E) Planning operations

Question 57

Specific results expected from individuals are called:

A) operational goals
B) tactical goals
C) strategic goals
D) operational plans
E) mission statements.

Question 58

______________________ represent the steps by which an organisation intends to attain the strategic goals.

A) Strategic goals
B) Tactical goals
C) Operational goals
D) Strategic plans
E) Tactical plans

Question 59

Defining tactical planning objectives belongs to which stage of the organisational planning process?

A) Developing a plan
B) Monitoring of learning
C) Executing the plan
D) Translating the plan
E) Executing the plan

Question 60

Lower-level goals should lead to the achievement of higher-level goals.This is called:

A) linking pin theory
B) a value-based chain
C) a means-end chain
D) the efficient methods hypothesis
E) None of these choices.

Question 61

The fourth step in the MBO process is:

A) setting goals
B) developing action plans
C) appraising overall performance
D) reviewing progress
E) reliant on the objectives, which should be laid down first.

Question 62

In using MBO,objectives should be set:

A) by the supervisor
B) by the employee
C) jointly by the supervisor and the employee
D) by the accounting department
E) by top management.

Question 63

Brian Law of Legal Smeagols set goals for each of his employees.Each employee ended up with at least twenty-five goals.This process violates which of the following criteria for effective goals?

A) Specific and measurable
B) Challenging but realistic
C) Covers key result areas
D) Defined time period
E) Linked to rewards

Question 64

Planning to develop and achieve a set of goals that are unlikely to be repeated in the future is known as a(n):

A) operational plans
B) tactical plans
C) strategic plans
D) standing plan
E) single-use plan.

Question 65

Contingency plans are:

A) plans that are developed to achieve a set of goals that are unlikely to be repeated in the future
B) plans that used to provide guidance for tasks performed repeatedly within the organisation
C) plans that define company responses to specific situations, such as emergencies or setbacks
D) most important in the organisations
E) None of these choices.

Question 66

Contingency plans are also referred to as:

A) standing plans
B) rules
C) scenarios
D) procedures
E) tactical plans.

Question 67

Focusing management attention on the methods and processes used to achieve goals is known as:

A) management by objectives
B) management by means
C) goal setting
D) performance management
E) None of these choices.

Question 68

All of the following are characteristics of effective goal setting except that goals should be:

A) challenging but not unreasonably difficult
B) set for every aspect of employee behaviour
C) specific and measurable
D) cover key results area
E) linked to rewards.

Question 69

Which of the following is not a benefit of planning?

A) Planning provides a source of motivation commitment
B) Planning creates a sense of certainty
C) Planning sets a standard of performance
D) Planning helps guide resource allocation
E) All of these choices are benefits of planning.

Question 70

Professor Grim requires that all absent students bring a note from their doctor when returning to tutorial classes.This is an example of a:

A) retentive rule
B) standing plan
C) program
D) procedure
E) project.

Question 71

Which of these define boundaries within which to make a decision?

A) Programs
B) Policies
C) Rules
D) Procedures
E) Projects

Question 72

Dale is a salesperson at Harvey Norman.He was assigned a goal of $50,000 in sales for the current quarter.He is unhappy because he knows that the most any salesperson has sold in one quarter in the past is $30,000.His goal of $50,000 is likely to be:

A) not specific and measurable
B) unrealistic
C) irrelevant
D) lacking a specific time period
E) unrelated to his sales knowledge.

Question 73

Which of the following is not one of the benefits of MBO?

A) Performance can be improved at all company levels.
B) Employees are motivated.
C) Efforts are focused on activities that will lead to goal attainment.
D) Operational goals are able to displace strategic goals.
E) Individual and department goals are aligned with company goals.

Question 74

The third step in the MBO process is:

A) setting goals
B) developing action plans
C) appraising overall performance
D) reviewing progress
E) reliant on the objectives, which should be laid down first.

Question 75

When you attempt to create goals for every aspect of employee behaviour you are violating which of these goal characteristics?

A) Specific and measurable
B) Linked to rewards
C) Defined time period
D) Cover key result areas
E) Challenging but realistic

Question 76

Tassie Devil Brewery has used MBO for the past year.Top management just finished evaluating overall performance.The next step in the MBO process should be:

A) to develop new action plans
B) to develop new objectives based on the review of last year's performance
C) to begin a new MBO 'cycle', using the same objectives as last year
D) to wait several months to allow information to be digested
E) None of these choices.

Question 77

One major problem with MBO is:

A) it discourages individual creativity
B) it does not work well in constantly changing environments
C) it decreases employee motivation
D) it does not work well in non-profit organisations
E) None of these choices.

Question 78

A __________________ is the planning cycle that institutes quality management practices.

A) Shewhart cycle
B) tactical plan
C) strategic plan
D) standing plan
E) single-use plan

Question 79

The traditional approach to corporate planning was to:

A) have a decentralised planning staff
B) have a centralised planning department
C) set up a planning task force
D) set up planning committees
E) use TQM approach.

Question 80

The first step in the MBO process is:

A) setting goals
B) developing action plans
C) appraising overall performance
D) reviewing progress
E) reliant on the objectives, which should be laid down first.