Deck 16: Fixing Windows Problems

Question 1

To uninstall a program,in Device Manager ____ the device and select Uninstall.

A)left-click
B)right-click
C)shift+right-click
D)ctrl+right-click

Answer 1

B

Question 2

Sometimes a Windows update solves a problem with a hardware device.

Answer 2

True

Question 3

When you see the Microsoft progress bar appear,you know the ____,including all critical services and drivers,has loaded.

A)Windows core
B)Windows abstraction layer
C)Windows driver layer
D)Windows kernel

Answer 3

D

Question 4

If you can boot to the Windows desktop when using a Windows 2000/XP boot disk,you can assume that the boot files in the root directory of drive C are missing or corrupted.

Question 5

When installing a device,you must always run the setup CD for the device after you physically install the device.

Question 6

If you have a laptop or a brand-name computer such as a Gateway,Dell,or IBM,most likely the manufacturer has set up a ____ on the hard drive that can be used to recover the Windows installation.

A)visible partition
B)preserved partition
C)hidden partition
D)conspicuous partition

Question 7

Most computer problems are simple and easy to solve.

Question 8

Reverting to a ____ point can solve problems with registry entries the application uses that have become corrupted.

A)safe
B)recovery
C)restore
D)solution

Question 9

In Event Viewer,the ____ log shows only warnings and error events

A)Program Events
B)Administrative Events
C)Active Events
D)Network Events

Question 10

Use the ____ tool to test memory.

A)Memory Diagnostics
B)File Checker
C)Hardware Integrity
D)Boot Integrity

Question 11

Errors or warnings in Device Manager are displayed as a ____.

A)red triangle or question mark
B)red triangle or yellow question mark
C)yellow triangle or question mark
D)red question mark or yellow exclamation mark

Question 12

For Vista,use the ____ tool to search for the problem and suggested solutions.

A)Safe Mode
B)System Recovery
C)System Restor
D)Problem Reports and Solutions

Question 13

If the system is caught in an endless loop of restarts,boot into ____.

A)System Restore
B)System Recovery
C)Safe Mode
D)Conditional Mode

Question 14

Check ____ to verify that a device is enabled and Windows thinks the device should be working.

A)Computer Management
B)System Manager
C)Hardware Manager
D)Device Manager

Question 15

The ____ Configuration is updated after you log on normally to Vista.

A)Last Known Good
B)Last Known Bootable
C)Last Known Usable
D)Last Known Accessible

Question 16

For essential hardware devices,use the ____ to verify and replace system files.

A)System Restore mode
B)System File Checker
C)Safe Boot mode
D)File Integrity Checker

Question 17

If you can identify the approximate date the error started and that date is in the recent past,use ____.

A)System Restore
B)Safe Mode
C)System Recovery
D)Safe Recovery

Question 18

Press ____ at startup to display the Advanced Boot Options menu.

A)F4
B)F8
C)F10
D)F12

Question 19

As you work to solve a Windows problem,always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.

Question 20

During a reinstallation,Vista setup will move all folders of the old installation into the ____ folder.

A)\Windows.sav
B)\Windows.old
C)\Windows.prv
D)\Windows.rst

Question 21

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Verifies that an application is not a rogue application

Question 22

The error ____ is caused by a driver or service making an illegal access to memory.

A)Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
B)Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL
C)Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA
D)Stop 0x7B or INACCESSIBLE_BOOT_DEVICE

Question 23

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Can be used to remove an application from the list of startup programs

Question 24

In Event Viewer,the Administrative Events log under ____________________ shows only warnings and error events.

Question 25

During reinstallation,a fresh,clean installation of Vista will then be installed in the \____________________ folder.

Question 26

The easiest way to view the logs is to boot into Safe Mode and view the files with ____________________.

Question 27

To get a clean start with a device,you can ____________________ it and start over.

Question 28

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Used to restore Windows 2000 to its state immediately after it was installed

Question 29

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Command used to scan the hard drive for errors

Question 30

After you boot into Safe Mode,you can use the ____ commands to verify system files and clean the hard drive.

A)SFC and Chkdsk
B)SFC and Defrag
C)SFC, Chkdsk, and Defrag
D)Defrag and Chkdsk

Question 31

For a laptop or other brand-name computer,don't forget to reinstall Windows using recovery CDs provided by ____.

A)the computer manufacturer
B)Microsoft
C)some third-party vendors
D)the computer manufacturer through Microsoft

Question 32

The command ____ searches for and replaces corrupted system files.

A)sfc /scan /now
B)sfc /scannow
C)sfc /now /sfcscan
D)svc /now /sfcscan

Question 33

Software manufacturers often publish updates or ____________________ for their software to address known problems.

Question 34

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Running an application with administrator privileges

Question 35

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Used to end a locked up program

Question 36

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Used to restore a Windows XP system to the last ASR backup

Question 37

The key that loads services and drivers can be found in the ____ location.

A)HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control
B)HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Enum
C)HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Services
D)HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

Question 38

The error ____ means a bad driver or service has performed an illegal action.

A)Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
B)Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL
C)Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA
D)Stop 0x7B or INACCESSIBLE_BOOT_DEVICE

Question 39

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Can sometimes fix drastic problems with system files and boot records

Question 40

Match each term with the correct statement below.
a.Chkdsk
b.Startup Repair
c.Emergency Repair Process
d.Task Manager
e.Digital signature
f.Automated System Recovery
g.Secondary logon
h.Software Explorer
i.Windows 2000/XP setup CD
Used to perform an in-place upgrade of Windows 2000/XP

Question 41

Describe what you should do if the screen is blank during stage 1 of the boot.

Question 42

Explain what you do if you don't know which device is causing a problem and you see an error message.

Question 43

Describe the purpose of the Vista Problem Reports and Solutions window and the XP Error reporting.

Question 44

Explain how to update device drivers.

Question 45

Discus what you do when you think you have a computer problem solved.

Question 46

List and describe two tools to restore a Windows installation.

Question 47

Discuss what you should consider before using System Restore and why.

Question 48

Describe the three startup stages of the boot.

Question 49

Explain what to do if you think you might be low on system resources.

Question 50

Discuss what to consider when you think there might be data corruption.