Deck 5: Attitudes and Boundaries

Question 1

In order to develop our sense of empathy,we need to:

A) ​Learn to listen with the third ear
B) ​Learn to sympathize with the client
C) ​Learn to use the phrases and speech patterns of the client's culture or subculture
D) ​Realize that the client does not need to be talked down to, that he or she can understand the advicewe give

Answer 1

A

Question 2

Name 2 false attributes.

Answer 2

​Answers will vary

Question 3

As case managers,we need to erect useful boundaries between ourselves and the client.This means:

A) ​Understanding the differences between our situation and the client's situation despite possible similarities
B) ​Letting the client know that he or she can benefit from our similar experiences
C) ​Ensuring the client makes continued progress toward goals by stepping up our level of involvement in the case
D) ​Seeking employment in an agency that deals with issues similar to those in our own life

Answer 3

A

Question 4

The case manager may remind the client of someone from the past whom he or she likes.This is an example of:

A) ​False attributions
B) ​Positive transference
C) ​Negative transference
D) ​Countertransference

Question 5

The case manager may remind the client of someone from the past whom he or she dislikes.This is an example of:

A) ​False attributions
B) ​Positive transference
C) ​Negative transference
D) ​Countertransference

Question 6

Briefly define transference.

Question 7

Briefly define countertransference.

Question 8

The client may remind the case manager of someone from the past that causes the case manager to identify with the client.This is an example of:

A) ​False attributions
B) ​Positive transference
C) ​Negative transference
D) ​Countertransference

Question 9

As case managers,we need to refrain from erecting boundaries that are not useful between ourselves and the client.This means:

A) ​Understanding that good service means first to protect yourself
B) ​Understanding the similarities in thought and behavior that you have with your client based on cultural similarities
C) ​Understanding the client's cultural characteristics if different from your own
D) ​Collaborating with the client rather than taking control of that person's care

Question 10

It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions.This support can take the form of:

A) ​Giving honest criticism when the client makes a mistake
B) ​Assuming control of the client's daily activities to ensure that goals are accomplished
C) ​Having realistic goals for the client and encouraging progress toward the goals
D) ​Insisting that the client take the necessary steps toward the goal when that person appears to be malingering

Question 11

The attitudes of good human services workers influence their interactions with their clients in that:

A) ​When a worker judges his or her own mistakes critically, that worker can then understand those of clients more accurately
B) ​A correspondence exists between positive and supportive attitudes toward a client and the establishment of rapport with that person
C) ​Errors in judgment are stumbling blocks to personal growth
D) ​The personal struggles of the worker are different from those of the client

Question 12

A worker establishes a warm atmosphere by:

A) ​Directing the client to better decisions than the client would have made on his or her own
B) ​Expressing honest disapproval when the client's decision is likely to lead to further trouble
C) ​Refraining from suggesting change in order to avoid confrontation with the client
D) ​Being friendly, nonjudgmental and receptive

Question 13

What are the 3 basic helping attitudes?

Question 14

______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.

A) ​False attributions
B) ​Positive transference
C) ​Negative transference
D) ​Countertransference

Question 15

Name 2 ways in which case managers discourage clients.