Deck 8: Alternative Service Delivery ASD

Question 1

Special operating agencies only exist at the federal level of government.

Answer 1

False
Provinces also have SOAs.

Question 2

Which of the following is under the control of the federal government?

A)community enterprises
B)non-governmental organizations (NGOs)
C)special operating agencies (SOAs)
D)statutory and other agencies

Answer 2

C

Question 3

Special operating agencies are focused more on policy than on provision of services.

Answer 3

False
SOAs are focused more on provision of services.

Question 4

Departmental corporations have less decision-making autonomy than government departments.

Question 5

Which of the following is an example of a Public Private Partnership (P3)?

A)BOOT (build-own-operate-transfer)
B)special operating agencies
C)service agencies
D)departmental corporations

Question 6

Which of the following is the Confederation Bridge an example of?

A)company-owned-government-operated (COGO)
B)build-own-operate-transfer (BOOT)
C)government-owned-company-operated (GOCO)
D)service agency

Question 7

Service Canada is currently part of Employment and Social Development Canada.

Question 8

Statutory agencies have low commercialization but a high degree of government control.

Question 9

Similar to public-private partnerships, which other type of service delivery shares decision-making authority with their private sector partners?

A)community enterprises
B)special operating agencies
C)statutory agencies
D)Crown corporations

Question 10

Governments can enter into a variety of partnership agreements with private sector or non-profit organizations.Which type of partnership is considered to be a true partnership, where both risks and rewards are shared and both parties have a mutual dependency for sharing financial resources to achieve common objectives?

A)collaborative
B)consultative
C)community development
D)operational

Question 11

Which of the following describes traditional government departments?

A)They are public sector organizations.
B)They have a low degree of government control.
C)They have high levels of commercialization.
D)They can be privatized.

Question 12

Which term is synonymous with "joined-up government"?

A)public-private partnerships
B)public-public partnerships
C)special operating agencies
D)community enterprises

Question 13

Which of the following is an example of GOCO (government-owned-company-operated)?

A)Ontario Lottery and Gaming Corporation
B)Health Canada
C)RCMP
D)Greater Toronto Airport Authority

Question 14

What is the name given to a type of arrangement whereby the private partner builds and operates a particular service for a specified period of time, after which the facility reverts back to the government?

A)company-owned-government-operated (COGO)
B)build-own-operate-transfer (BOOT)
C)government-owned-company-operated (GOCO)
D)outsourcing

Question 15

Which of the following services are highly commercialized?

A)private enterprises
B)service agencies
C)departmental corporations
D)special operating agencies

Question 16

Which of the following is also classified as a single-window service?

A)community enterprises
B)regulated monopolies
C)integrated service delivery
D)contracting out

Question 17

Which of the following is an example of integrated service delivery?

A)Service Ontario
B)Treasury Board
C)Canadian Broadcasting Corporation
D)Via Rail

Question 18

What category does Canada Border Services Agency (CBSA) fall into?

A)special operating agency
B)Crown corporation
C)departmental corporation
D)service agency

Question 19

Which term best refers to the practice of bringing together different government departments or offices into the same building to make it more convenient for citizens to access service?

A)co-construction
B)co-location
C)co-production
D)co-delivery

Question 20

Which of the following is a service agency?

A)Industrial Technologies Office
B)Canadian Coast Guard
C)Defense Research and Development Canada
D)Canadian Food Inspection Agency

Question 21

One goal of Government 2.0 is to make government more open and transparent through technology.

Question 22

There are about 14 different service agencies in Canada.

Question 23

Aside from Crown corporations, non-profit entities can also be privatized.

Question 24

Special operating agencies must report to the deputy minister.

Question 25

Service agencies are not bound by central rules and controls related to labour relations and compensation matters.