Deck 9: Building Effective Teams and Teamwork

Question 1

The task of the team in the forming stage is to clarify direction.

Answer 1

True

Question 2

Employee involvement in teams has had a positive impact on productivity,quality,and morale.

Answer 2

True

Question 3

One of the crucial responsibilities of a team leader in the norming stage of team development is to help team members establish expectations.

Answer 3

False

Question 4

Your manager remarks to you,"Once the team reaches the performing stage,there are no issues to resolve,no questions to answer."

Question 5

Once the team has developed a comfortable climate,the next stage is the performing stage.

Question 6

A key objective in the performing stage is continuous improvement.

Question 7

Groupthink is the ability of a team to bring people together thus increasing the amount of expertise available to solve a problem.

Question 8

To reach the fourth stage of the four stages of team development labeled by Tuckman,a team must progress through the first three stages of development.

Question 9

The following behaviors are typically displayed by team members in the performing stage: mutual responsibility and concern for one another;an emphasis on ensuring that each team member is learning and developing;and providing assistance to one another.

Question 10

Relationships should be formed during the forming stage of team building.

Question 11

What you learn in the textbook about teams and teamwork is applicable only to employing organizations.It is not applicable to classroom activities or sports.

Question 12

As a team leader,the ability to express certainty about what you want is the single most important requirement for leadership effectiveness.

Question 13

The use of work teams has remained at consistent levels for approximately 30 years.

Question 14

As a new team leader,Vanessa engages in frequent checking (asking questions of team members to determine levels of agreement,obstacles,dissatisfactions,and needs)with her team members.This is likely to result in enhancing her credibility.

Question 15

As a leader of a team,skills on how to manage conflict would be extremely useful in the storming stage of team development.

Question 16

You are involved with a team where members encourage relationship-building roles and team members take responsibility for providing feedback regarding performance.Your team is in the norming stage.

Question 17

Two critical aspects of team leadership are developing credibility and influence among team members and establishing a motivating vision and goals for the team.

Question 18

You should tell subordinates how to carry out a specific goal because it increases innovation and decreases the potential for suboptimization of resources.

Question 19

From the metaphor comparing Canadian geese to work teams,we learn that effective teams do not always have the same leader.

Question 20

One of the behaviors typically exhibited by team members in the storming stage is unconditional commitment to the team.

Question 21

An example of a goal statement that is SMART is "Jenkins Corporation expects to achieve a 5% improvement in the on-time delivery of its computer components."

Question 22

"You are completely naive," is more effective feedback than "Your comments are not on the topic."

Question 23

You have just returned from a seminar on teams.Your employees perform routine,highly structured work (painting the eyes on Barbie dolls).Is this situation well suited for teams?

A)Any situation can benefit from a team structure.
B)The situation is not well suited for teams.
C)There is not enough information.

Question 24

Sponsoring team members' ideas,orchestrating their implementation,and fostering extraordinary performance are needed from the team leaders.You are at what stage of team development?

A)Forming
B)Norming
C)Storming
D)Performing

Question 25

Your boss has informed you that you will be the team leader and has asked you to design a motivational package that will reward and recognize individuals within the team.Is this a good idea?

A)This is a good idea.
B)This is not a good idea.
C)There is not enough information to determine whether the idea is good or not.

Question 26

You find yourself asking the following questions: What is expected of me? Who is going to lead? What is supposed to happen? You are at what stage of team development?

A)Forming
B)Norming
C)Storming
D)Performing

Question 27

An Everest goal represents an extraordinary achievement.

Question 28

Focusing on process improvement,recognizing team achievement,and fostering win/win relationships are needed from team leaders.You are at what stage of team development?

A)Forming
B)Norming
C)Storming
D)Performing

Question 29

Teams can (1)take too long to make a decision, (2)compromise on excellence in order to get agreement from everyone,and (3)demonstrate groupthink,which improves decisions made by the team.Which statements are correct?

A)All three statements are correct.
B)Only statements 1 and 2 are correct.
C)Only statements 2 and 3 are correct.
D)Only statements 1 and 3 are correct.

Question 30

Relationships must be formed and trust established.Clarity of direction is needed from team leaders.Your team is at what stage?

A)Forming
B)Norming
C)Storming
D)Performing

Question 31

Effective teams (1)function so well they create their own magnetism, (2)are interested in others' success as well as their own,and (3)devalue members who don't work cohesively with the rest of the team.Which statements are correct?

A)Only statements 1 and 3 are correct.
B)Only statements 2 and 3 are correct.
C)Only statements 1,2,and 3 are correct.
D)Only statements 1 and 2 are correct.

Question 32

What was the most reported organizational result of teamwork according to a study completed by Mohrman and Ledford (1992)?

A)Increased employee trust in management
B)Improved safety and health
C)Improved implementation of technology
D)Increased participatory management style

Question 33

Two key skills associated with team membership are playing advantageous roles and providing helpful feedback to build relationships with other team members.

Question 34

Providing supportive feedback and fostering commitment to a vision are needed from team leaders.You are at what stage of team development?

A)Forming
B)Norming
C)Storming
D)Performing

Question 35

In team meetings,Wong has a habit of either straying from the topic under discussion or trying to change the topic of discussion.Wong is displaying the blocking role of deflection.

Question 36

Research indicates that team composition has as much influence on team effectiveness as the leadership skills displayed by a team leader.

Question 37

Your manager comments,"Although it is nice to have some team members play relationship-building roles,these roles are not essential for the group to develop and be successful.The key is that a majority of team members play task-facilitating roles."

Question 38

Some cultures,i.e. ,Japan,are more comfortable spending substantial amounts of time on relationship-building activities before moving toward task accomplishment.

Question 39

Providing negative feedback is easier if one focuses the feedback on behavior related to a specific situation.

Question 40

Gerald,one of your teammates,comments,"Can we all at least agree on point number 1,even if we disagree on the other three points?" Gerald's comment most closely relates to the task-facilitating role of reality testing.

Question 41

At what stage would these behaviors be exhibited: ignoring disagreements,cooperativeness,and conformity to standards and expectations?

A)Forming
B)Norming
C)Storming
D)Performing

Question 42

Your best friend in another department remarks that the team members in her group are very self-consciousness.Also,she indicates that she has yet to speak up in the meetings.What stage is her group most likely at?

A)Forming
B)Norming
C)Storming
D)Performing

Question 43

At what stage would "groupthink" be a hindrance to teamwork?

A)Forming
B)Norming
C)Storming
D)Performing

Question 44

If you find yourself strenuously challenging others' point of view and identifying an external adversary for the team to enhance team cohesion and commitment,what stage of team development is your team exhibiting?

A)Forming
B)Norming
C)Storming
D)Performing

Question 45

You find that you are asking yourself the following questions: "How can I show my support to others?" and "How can I fit in?" What stage of team development are you most likely at?

A)Forming
B)Norming
C)Storming
D)Performing

Question 46

During which stage of team development do you find yourself asking these questions: Do I want to maintain my membership in the team? How will we handle dissension?

A)Forming
B)Norming
C)Storming
D)Performing

Question 47

If you find that you ask yourself this question,"How can we foster innovativeness and creativity?",what stage is your team most likely at?

A)Forming
B)Norming
C)Storming
D)Performing

Question 48

At what stage does the team,rather than the leader,take responsibility for solving problems,confronting and correcting mistakes,and ensuring success?

A)Forming
B)Norming
C)Storming
D)Performing

Question 49

To avoid groupthink, (1)the team should have second-chance meetings, (2)the team should invite outside experts to listen to the rationale for the team's decision and critique it,and (3)the team leader should express an opinion at the outset of the meeting to save time.Which statements are correct?

A)All three statements are correct.
B)Only statements 1 and 2 are correct.
C)Only statements 1 and 3 are correct.
D)Only statements 2 and 3 are correct.
E)Only statement 3 is correct.

Question 50

Which did the Xerox Corporation do when it implemented hierarchial family teams?

A)Guaranteed that the teams' past success would continue
B)Worked to minimize doubts
C)Engaged team members in teaching others
D)Put teams together in a way that would decrease divisiveness

Question 51

Your boss remarks to you that proactive leadership can avoid a situation where team members question the legitimacy of the team's direction,the leader,and the roles of other team members.How should you respond?

A)Agree
B)Disagree-questioning by team members about the direction of the team is a natural phase of development.
C)There is not enough information to know how to respond.

Question 52

In your team's meeting with your prime client,you state,"We have been trying to get that data,both Arnie and I,since last October." Your manager,George,gives you a stern look like "Don't air our dirty laundry in public." You say very little after the stare.How you behaved in the remaining part of the meeting is an example of what type of groupthink attribute?

A)Direct pressure
B)Self-censorship
C)Rationalization
D)Mind guarding

Question 53

This is your first meeting with your team.What should you do?

A)Challenge other team members' points of view
B)Articulate the future for the team
C)Begin to focus on task-facilitating roles and relationship-building roles
D)Make introductions to be certain everyone knows one another

Question 54

The phrase,"Do as I say,not as I do," will work for which stage of team development?

A)Forming
B)Norming
C)Storming
D)Performing
E)None of the answer choices are correct.

Question 55

If your team's development was in the storming stage,which of the following behaviors would you most likely see?

A)Dependence
B)Coalitions being formed
C)Conformity to standards and expectations
D)Unconditional commitment to the team

Question 56

Lately,as team leader,you find yourself spending time answering team members' inquiries into the way the work has been organized.What should you do?

A)Encourage these inquiries to be turned into suggestions for improvement
B)Encourage obedience to your (leader's)directions
C)Ignore these disagreements
D)Clarify goals,procedures,rules,and expectations

Question 57

You have just brought your team together.What should you do in this early stage of your team's development?

A)Focus on the task accomplishment over helping members become comfortable with one another
B)Focus on helping members become comfortable with one another regarding task accomplishment
C)Encourage open discussion and consensus decision making
D)Expect obedience to your directions

Question 58

Not wanting to make a serious judgment error,you convene a meeting of your team.In the process of discussing an issue,George,Barbara,and Dan voice agreement over alternative 1,whereas Bill and Morgan have not spoken.If you accept alternative 1,what potential mistake would you be making?

A)Illusion of unanimity
B)Direct pressure
C)Illusion of invulnerability
D)Illusion of morality

Question 59

In your team's meeting with your prime client,you state,"We have been trying to get that data,both Arnie and I,since last October." Your manager,George,gives you a stern look like "Don't air our dirty laundry in public." You say very little after the stare.How George behaved in the meeting is an example of

A)mind guarding.
B)self-censorship.
C)direct pressure.
D)shared stereotypes.

Question 60

During what stage of team development is the main challenge to create a cohesive unit?

A)Forming
B)Norming
C)Storming
D)Performing

Question 61

Which of the following would you most likely see in the performing stage of team development?

A)Team members developing self-awareness
B)Team members improving the competence of other team members
C)Team leaders managing conflict
D)Team leaders managing stress

Question 62

The following behaviors are key to building and maintaining credibility among team members: (1)Be clear and consistent, (2)Manage agreement and disagreement, (3)Encourage and coach,and (4)Provide training.Which statements are correct?

A)All four statements are correct.
B)Only statements 1,2,and 4 are correct.
C)Only statements 2,3,and 4 are correct.
D)Only statements 1 and 3 are correct.
E)Only statements 1,2,and 3 are correct.

Question 63

Which of the following characteristics is least likely to be reflected in a SMART goal?

A)Specific
B)Measurable
C)Altruistic
D)Realistic but stretching
E)Time-bound

Question 64

A vision statement containing the following language,"We are all part of a journey to create an extraordinary corporation ...we want to be the catalyst for discovering new ways for people to do things," would be most appealing to team members from countries where which culture is predominate?

A)Diffuse
B)Collectivist
C)Neutral
D)Affective

Question 65

In the past few weeks you notice that Tom has not said a word and has refused to interact with his teammates.What role is Tom playing?

A)Task-facilitating role,more specifically,reality testing
B)Relationship-building role,more specifically,processing
C)Blocking role,more specifically,rejecting
D)Blocking role,more specifically,resisting
E)Blocking role,more specifically,remaining passive

Question 66

Barry is known to challenge unproductive behavior in team meetings by consistently trying to ensure his team members display proper behavior.What role is Barry playing?

A)Task-facilitating role
B)Enforcing role
C)Confronting role
D)Monitoring role

Question 67

If a team member is in a blocking role,what is she doing?

A)Helping the team achieve its goals by blocking out the obstacles for team success
B)Inhibiting the team members from achieving the objectives of the team
C)Emphasizing the interpersonal aspects of the team

Question 68

Which of the following behaviors is least likely to result in building credibility and influence among team members?

A)Being flexible and open about what the team should achieve
B)Demonstrating integrity by "walking the talk"
C)Creating positive energy by being optimistic and complimentary
D)Sharing information that involves having knowledge about the tasks and the external environment

Question 69

Your team's approach is to involve everyone,to help people be generalists,and to share information openly.What is your team's approach?

A)Self-censorship
B)Continuous improvement
C)Mind guarding
D)Direct pressure

Question 70

High-performing teams in the performing stage of development emphasize (1)elevating the team's performance and (2)improvements that are large and dramatic.Which statements are correct?

A)Both statements are correct.
B)Only statement 1 is correct.
C)Only statement 2 is correct.

Question 71

As a team leader,Ginger's team has recently been assigned to develop a new product that is viewed as a risky assignment in her company.To build credibility,what is best for Ginger to do?

A)Focus primarily on managing agreement and disagreement among her team members during this assignment
B)Express views with which her team members can agree,such as "We have a lot of diversity of opinion in our team regarding this assignment."
C)Ask the human resources department to provide training that focuses on creative thinking to her team members
D)Provide her team members with statistics related to the number of new products that have succeeded

Question 72

Jane builds on the ideas of others by providing examples and illustrations.What role is Jane playing?

A)Elaborating role
B)Supportive role
C)Information-giving role
D)Energizing role

Question 73

What is the role called that helps the team accomplish its objectives?

A)Task-facilitating role
B)Relationship-building role
C)Tension-relieving role
D)Census-building role

Question 74

The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance.What stage is it?

A)Forming
B)Norming
C)Storming
D)Performing

Question 75

Which does an Everest goal require?

A)A completion date
B)An easily measured standard
C)An alignment to societal norms
D)An understanding of your core values and purpose in life
E)Only statements A,B,and C are correct.

Question 76

If the team works to build core competence and encourage creative problem solving,what stage of team development is the team at?

A)Forming
B)Norming
C)Storming
D)Performing

Question 77

Team members from which orientation are more likely to expect to be involved in the creation and articulation of goals?

A)Individualist
B)Collectivist
C)Neutral
D)Affective

Question 78

Which is a good example of an Everest goal?

A)One computer for each person throughout the world
B)Achieve a 5% improvement in on-time delivery of technology products by the end of the quarter
C)Increase customer satisfaction by the end of the year
D)None of the statements are examples of an Everest goal.

Question 79

Vince emphasizes the interpersonal aspects of the team.He focuses on assisting team members to feel good about one another.What type of role is Vince playing?

A)Task-facilitating role
B)Relationship-building role
C)Forming role
D)Reality testing role

Question 80

Teddy Roosevelt once said,"There is no room in this country for hyphenated Americanism....The one absolutely certain way of bringing this nation to ruin,of preventing all possibility of its continuing to be a nation at all,would be to permit it to become a tangle of squabbling nationalities." How does this statement compare to the criteria of an Everest goal?

A)It has the necessary characteristics to be considered an Everest goal.
B)It lacks specific objectives and is not interesting.
C)It lacks interest.
D)It lacks passion.