Deck 1: Developing Self-Awareness

Question 1

Most ethical trade-offs are conflicts between two desirable ends: economic performance versus social performance.

Answer 1

True

Question 2

If you judge right and wrong on the basis of a set of core values developed from personal experience,you are at the principled level of maturity.

Answer 2

True

Question 3

Emotional intelligence can be developed and improved.

Answer 3

True

Question 4

Assume you are a male during the late 1960s.If you joined the protests against the Vietnam War because you didn't want to go (you had college to finish),your level of maturity was self-centered.

Question 5

Self-awareness is at the foundation of personal life management skills.

Question 6

The concept of sensitive line refers to the point at which individuals welcome information about themselves from their co-workers.

Question 7

Managers of Spanish or Hispanic origin place a high degree of emphasis on personal accomplishments and achievements.

Question 8

Promoting similarity among people in a work setting reduces creativity and complex problem solving.

Question 9

Marvin consistently finds fault with Alicia's competence as a manager.Because Alicia has been told she is doing a good job she therefore responds in a threatened,rigid way.Thus,her most likely response will be to defend herself in light of Marvin's accusations.

Question 10

Simone will be viewed as an effective manager if she uses her ability to recognize,appreciate,and act on key fundamental differences among her employees.

Question 11

According to research cited by the textbook authors,the general competency of emotional intelligence of individuals has increased over time.

Question 12

Self-awareness can be managed by exercising minimal control over when and what kind of information one receives about oneself and by not involving others in the pursuit of self-understanding.

Question 13

The value dimension about how people manage time relates to the emphasis people place on the past,present,or future.

Question 14

If you are cheating on this test,you are violating an instrumental value.

Question 15

Emotional intelligence has been identified as a moderately important factor in accounting for success in leaders and managers.

Question 16

Results of research studies indicate that cognitive intelligence is twice as important in contributing to excellence as emotional intelligence.

Question 17

Terminal values prescribe desirable standards of conduct or methods for attaining an end.

Question 18

Emotional intelligence refers to the noncognitive capabilities and skills including social skills that affect human functioning.

Question 19

Empirical evidence indicates that people who are more self-aware are healthier,perform better in leadership roles,and are more productive at work.

Question 20

Specific vs.diffuse refers to the cultural dimension that either general societal rules or relationships with others govern people's behavior.

Question 21

How can the enigma of self-awareness be managed?

A)Avoid information contradictory to one's self-image
B)Seek information from others about one's self
C)Make sure to cross the sensitive lines of others
D)Challenge information inconsistent with one's self-image

Question 22

The three dimensions of tolerance of ambiguity are novelty,insolubility,and control.

Question 23

George has returned from his two-week trip to India.He believes his trip has provided an introspection that increased his self-knowledge.When you begin to question him about his experiences,he becomes defensive and states,"I don't want to talk about it with you!" Based on the review of self-awareness in the text,what would be the most accurate conclusion?

A)Yes,it probably has increased his self-knowledge.Now he is protective of that knowledge.
B)No,it probably has not increased his self-knowledge.
C)Maybe,maybe not,depends upon what rituals he practiced.
D)Yes,because he has become more self-assertive and aware of what he wants to talk about.

Question 24

The primary dimensions of cognitive style include (1)the manner in which you gather information,and (2)the way you talk about information to other people.

Question 25

The manner in which individuals gather and process information is a part of what?

A)Personal values
B)Cognitive style
C)Adaptability
D)Creativity

Question 26

The concept of personality refers to the relatively enduring combination of traits that produces consistencies in thoughts and behaviors.

Question 27

To become a better manager,what is one of the first things one should do?

A)Improve one's communication skills
B)Seek knowledge of oneself
C)Manage one's time better
D)Empower one's employees

Question 28

Based on the Locus of Control Scale you determine you are an external.This means that you have always been an external and will always be an external,because locus of control is a fixed trait.

Question 29

George made the following comment to Sarah,one of his co-workers: "Gene's recommendation to cut costs by eliminating travel to training seminars just shows he really isn't aware of how important training is.His lack of insight is due to the fact he doesn't have a college degree." What is George's comment an example of?

A)Focusing on a difference
B)Creating a distinction
C)Focusing on an artificial social barrier
D)Creating a false value for a college degree

Question 30

Research indicates that individuals with high core self-evaluations tend to be less satisfied with their jobs at work.

Question 31

How should managers know and accept others?

A)Be an enigma to themselves
B)Work toward self-denial and unselfishness
C)Work toward self-awareness and self-acceptance
D)Work toward self-reverence and reflection

Question 32

Core self-evaluation is the fundamental evaluation each person has developed about him- or herself.

Question 33

Responding to a remark from a peer that a report looks like it was slapped together at the last minute (you had spent most of last week working on it),the sensitive line was crossed.What will the most likely response be?

A)"I think you are right,thanks for the feedback."
B)"You don't know what you are talking about! Call my boss if you don't believe me!"
C)"Well,maybe I did or maybe I didn't,what do you care?"
D)"Could you tell me how I might improve the report?"

Question 34

Areas of self-awareness are listed in 1 through 4.Which is true concerning the four areas of self-awareness? 1.personal values
2)creativity
3)emotional intelligence
4)core self-evaluation

A)All four areas listed are correct.
B)Only areas 1 and 4 are correct.
C)Only area 2 is incorrect.
D)None of the four areas listed are correct.

Question 35

What method do the textbook authors propose to correct the problem of multiple definitions of emotional intelligence?

A)Use definitions proposed by the original developers of emotional intelligence theories
B)Use definitions that distinguish among personality traits and cognitive traits
C)Use definitions that distinguish among emotional intelligence and emotional competence
D)Use definitions that were developed within the last year

Question 36

In the workplace,people are most likely to interact with which co-workers?

A)Creative co-workers
B)Co-workers with diverse social values
C)Co-workers with different self-awareness traits
D)Co-workers similar to them

Question 37

Someone who is strong on the planning dimension of cognitive style tends to seek agendas,outlines,and clear processes.

Question 38

To know one's self,what is most prescribed?

A)Self-examination and meditation
B)Do not cross the sensitive line
C)Involve others
D)Be highly selective about who to get information from

Question 39

According to the definition of emotional intelligence adopted by the textbook authors,how many abilities are involved with emotional intelligence?

A)1
B)2
C)3
D)4
E)5

Question 40

Someone who is strong on the creating dimension of cognitive style tends to focus on the credibility of data and will emphasize accuracy and precision.

Question 41

Research suggests that (1)individuals differ in their level of values development (2)individuals hold different sets of instrumental values at different stages of development,and (3)peoples' value priorities do not change once they become adults.Which statements are correct?

A)All three statements are correct.
B)Only statements 1 and 3 are correct.
C)Only statements 1 and 2 are correct.
D)Only statements 2 and 3 are correct.

Question 42

As manager,you have decided to enforce a new policy restricting dating in the office.You are comfortable with the policy and have decided that the policy will affect you also.Which ethical test did you most likely employ?

A)Personal gain test
B)Equal treatment test
C)Cost-benefit test
D)Golden rule test

Question 43

Your personal cognitive style is based on which of the following two dimensions?

A)The manner in which you gather information and whether you think it is true
B)The manner in which you gather information and the way in which you act on that information
C)Horizontal and vertical
D)The manner in which others gather information about you and the way you react to their behaviors

Question 44

Which of the following statements are true? 1.Your cognitive style is the same as your personality type.
2)Your cognitive style is innate and cannot be changed.
3)The three cognitive styles are knowing,planning,and creating.

A)Statement 3 is true,and statements 1 and 2 are false.
B)Statements 2 and 3 are true,and statement 1 is false.
C)None of the statements are true.
D)All of the statements are true.

Question 45

It is obvious that Talia values her privacy as she rarely talks about her husband and children in conversations with her co-workers.Based on Trompenaars' dimensions of national culture,which cultural dimension does Talia's behavior in the workplace most closely relate to?

A)Specific vs.diffuse
B)Achievement vs.ascription
C)Universalism vs.particularism
D)Individualism vs.collectivism
E)Affective vs.neutral

Question 46

In Trompenaars' dimensions of national culture,which value dimensions refer to how individuals relate to others? 1.Universalism vs.Particularism
2)Individualism vs.Collectivism
3)Affective vs.Neutral
4)Specific vs.Diffuse
5)Achievement vs.Ascription
6)Past and Present vs.Future
7)Internal vs.External

A)All of the dimensions
B)Only dimensions 1,2,and 4
C)The first five dimensions
D)Only dimension 2

Question 47

Lana was sitting somberly in her office.Her face had an angry expression and she had a tear in her eye.One of her co-workers asked her how she was doing.Lana responded,"I am fine." Concerned,the co-worker asked,"Are you sure?" Lana again responded,"Yes,there is nothing wrong,I am fine." Which emotional intelligence ability does Lana most likely need to develop?

A)Ability to diagnose and recognize your own emotions
B)Ability to control your emotions
C)Ability to recognize and diagnose emotions displayed by others
D)Ability to respond appropriately to others' emotional cues

Question 48

During a meeting,Bruce turns to you and comments,"We really shouldn't be making a decision until we have got a better handle on the facts and data.New ideas are fine,but if we can't back them up with credible and precise analysis,we shouldn't be taking the risk." Based on this comment,you recognize that Bruce is probably strongest on which dimension of cognitive style?

A)Knowing
B)Planning
C)Creating
D)Accommodating

Question 49

Employees at Turner,Inc.are engaged in a debate over the merits of an individual vs.a team-based compensation program.Based on Trompenaars' dimensions of national culture,which cultural dimension does this debate most closely relate to?

A)Universalism vs.particularism
B)Individualism vs.collectivism
C)Affective vs.neutral
D)Achievement vs.ascription
E)Internal vs.external

Question 50

At the beginning of your team's first meeting,Betsy said,"I think it's really important that we develop a clear agenda for what we want to accomplish and then decide who is going to do what." Based on this comment,you suspect that Betsy is strongest on which dimension of cognitive style?

A)Knowing
B)Planning
C)Creating
D)Assimilating

Question 51

If you believe a government policy would benefit those that are less advantaged than yourself,what view of ethics is this?

A)Golden rule test
B)Equal treatment test
C)Cost-benefit test
D)Personal gain test

Question 52

If you stole something to save a stranger's life (you received no compensation),what would be your level of moral judgment?

A)First level of maturity
B)Second level of maturity
C)Third level of maturity

Question 53

During the 1992 riots in Los Angeles where many individuals took merchandise,some argued that looters took only what they needed,like food and diapers,whereas others argued looters took only what they had been denied by the system,like TVs and stereos.If these looters were focusing on their own needs,what was their level of values maturity?

A)First level of maturity
B)Second level of maturity
C)Third level of maturity

Question 54

If your goal in life is to live a stimulating and active life,what is this an example of?

A)Terminal value
B)Instrumental value
C)Attitudinal value
D)Interpersonal need value

Question 55

You need a little extra money,so you added an extra $100 to your expense reimbursement statement before handing the receipts over to accounting.Your co-worker Sara added over $1000 to her statement.If you believe Sara's actions are worse than yours,what is your level of values maturity?

A)First level of maturity
B)Second level of maturity
C)Third level of maturity

Question 56

Which statement is accurate concerning the abilities listed in the author's definition of emotional intelligence and the list provided below? 1.ability to diagnose and recognize emotions
2)ability to control emotions
3)ability to lead a team
4)ability to manage with self-confidence

A)All abilities above are included in the author's definition.
B)Abilities 1 and 3 are included in the author's definition.
C)Abilities 1 and 2 are included in the author's definition.
D)Abilities 1 and 4 are included in the author's definition.
E)None of the abilities are included in the author's definition.

Question 57

You added an extra $100 to your expense statement and Sara added an extra $1000 to her expense statement.If you believe both of you are equally wrong (this does violate company policy),what is your level of values maturity?

A)First level of maturity
B)Second level of maturity
C)Third level of maturity

Question 58

Your boss was arrested for embezzlement at the office.As he walks past you handcuffed,he states,"You know,you and I possess the same values,we just differ by degrees." Which is the boss an example of?

A)Terminal values
B)Poor ethical decision making
C)Poor information gathering
D)Conformity level of values maturity

Question 59

Research indicates that business managers

A)place higher emphasis on personal values rather than social values.
B)place higher emphasis on social values rather than personal values.
C)place higher emphasis on instrumental values rather than terminal values.
D)differ in the emphasis placed on social values according to gender.

Question 60

Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed,"Guess what,Javier? I got the deal ...I got the big contract ...we finally closed the sale with that giant computer company.I am so excited." Javier responded in a soft voice,"That's nice." Which emotional intelligence ability does Javier most likely need to develop?

A)Ability to diagnose and recognize your own emotions
B)Ability to control your emotions
C)Ability to recognize and diagnose emotions displayed by others
D)Ability to respond appropriately to others' emotional cues

Question 61

Which is not one of the most researched big five personality attributes?

A)Extraversion
B)Agreeableness
C)Ego
D)Neuroticism
E)Conscientiousness

Question 62

You think you would like to join the Peace Corps and see the world,live in another culture,and experience new situations.Which subscale from the Tolerance of Ambiguity Scale would indicate whether you would enjoy the Peace Corps experience?

A)Insolubility
B)Complexity
C)Novelty
D)None of the above

Question 63

Individuals who tend to prefer jobs in fields such as social work where personal interactions predominate have which cognitive style ?

A)Creating cognitive style
B)Knowing cognitive style
C)Planning cognitive style
D)None of the three cognitive styles are more likely in individuals who choose such a career.

Question 64

Which best defines core self-evaluation?

A)The evaluation each person has developed about himself or herself
B)The evaluation of dominant personality traits that are core to a person's management skills
C)The evaluation other people give to a person's most dominant personality traits
D)The evaluation each person gives of himself or herself to appraise eligibility for salary increases

Question 65

Bob enjoys his management professor.She hands out vague assignments and encourages him to be creative and to look at things a different way.Which best describes Bob's tolerance?

A)Tolerant of familiar information
B)Tolerant of distinctive or unrelated information
C)Intolerant of problems that are difficult to solve
D)Tolerant of contradictory information

Question 66

In a meeting,you hear Mary say,"Some things are just meant to be," and "The economic health of this country is largely beyond the control of the individual." You classify Mary as a person with an external locus of control.How would you expect her to utilize her power?

A)Persuasion and expertise
B)Coercive power and threats
C)Her own position
D)There is not enough information available to answer the question.

Question 67

Which best describes core self-evaluation?

A)The extent to which people accurately evaluate how others think about them
B)The extent to which people are able to diagnose their own emotions
C)The extent to which people value themselves and feel proficient as individuals
D)The extent to which people want affection

Question 68

Which components contribute to the latent attribute of core self-evaluation?
1)self-esteem
2)self-efficacy
3)locus of control
4)extraversion

A)Components 1 and 2 contribute.
B)Components 1 and 4 contribute.
C)Components 1,2,and 3 contribute
D)Components 1,2,and 4 contribute.

Question 69

Your co-worker Sandy plans her vacations 12 months in advance and is the first to volunteer to create agendas for team meetings.Which cognitive style does Sandy's behavior exhibit?

A)Creating cognitive style
B)Obsessive cognitive style
C)Planning cognitive style
D)None of the above

Question 70

Janet reads her horoscope and calls the psychic hot line for advice every day.Which would most likely apply to Janet?

A)Internal locus of control
B)External locus of control
C)Tolerance for ambiguity
D)None of the above

Question 71

After the professor passed back the graded test,you heard a student remark,"I didn't do well because the professor gave us tricky questions." Which locus of control does this student probably have?

A)Internal locus of control
B)External locus of control
C)High tolerance for ambiguity
D)Small locus of control

Question 72

Research suggests that internals (1)ask fewer questions(2)are achievement oriented,and (3)remember more information than externals.Which statements are correct?

A)All three statements are correct.
B)Only statements 1 and 2 are correct.
C)Only statements 1 and 3 are correct.
D)Only statements 2 and 3 are correct.

Question 73

Nobody seems to know what their role is and what they are supposed to do in one of your divisions.Two people have applied for the job as manager of this struggling division.They are equal in experience and knowledge;however,Robert has been classified as external and Susan has been classified as an internal.Who should you hire?

A)You should hire Susan.
B)You should hire Robert.
C)You should continue your job search outside the division,as neither Susan nor Robert are qualified for the job.
D)These classifications do not help in selecting the right candidate for this job.

Question 74

The individual most likely to be entrepreneurial in his/her actions is someone with a(n)

A)high tolerance of ambiguity.
B)low tolerance of ambiguity.
C)external locus of control.
D)lateral locus of control.

Question 75

After graduation you have decided to stay in Bedford Falls,the only place you have ever known.Which area of self-awareness probably affected your decision?

A)Cognitive style
B)Interpersonal needs
C)Attitudes toward change
D)Instrumental values

Question 76

If a job requires someone to be able to focus on only one element of information in order to not become distracted,which of the following would best match those requirements?

A)High tolerance of ambiguity
B)Low tolerance of ambiguity
C)High instrumental values
D)Low cognitive style

Question 77

What does the internal-external locus of control measure?

A)The ways in which a person goes about gathering and evaluating information
B)A person's value system
C)The extent to which a person feels able to affect his or her life
D)A person's tolerance of ambiguity

Question 78

Research suggests individuals with low tolerance for ambiguity and low cognitive complexity are

A)better transmitters of information.
B)able to interpret more cues.
C)less behaviorally adaptive.
D)unable to understand abstract ideas.

Question 79

Research suggests people with an internal locus of control (1)are more satisfied with work, (2)outperform externals in stressful situations,and (3)are less accurate in processing feedback about successes and failures than externals.Which statements are correct?

A)Statements 1 and 2 are correct.
B)Statement 2 is incorrect.
C)Statement 2 and 3 are correct.
D)All of the statements are correct.

Question 80

On the Locus of Control Scale,Morgan scored a 6 and George scored a 15.How could these results be interpreted?

A)Both Morgan and George have an internal locus of control.
B)Both Morgan and George have an external locus of control.
C)Morgan has an internal locus of control and George has an external locus of control.
D)Morgan has an external locus of control and George has an internal locus of control.