Deck 9: Managing Human Talent and Diversity

Question 1

Exit interviews are valuable HR tools only if the employee is leaving voluntarily.

Answer 1

False

Question 2

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Answer 2

False

Question 3

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.

Answer 3

True

Question 4

Recruiting activities can be divided into internal recruiting including "promote-from-within" policies and external recruiting including the use of headhunters.

Question 5

Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may, when not well managed, lead to increased conflict, anxiety, and misunderstanding.

Question 6

Homogeneous top management teams tend to be broadminded in their perspectives.

Question 7

Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with today's global and multicultural environment.

Question 8

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Question 9

A diverse workforce is typically better able to anticipate and respond to changing consumer needs.

Question 10

Stereotypes assume that all members of a group have the same characteristics.

Question 11

Solicitation of sexual activities with the promise of reward is the most serious level of sexual harassment.

Question 12

Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today's organizations.

Question 13

Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers.

Question 14

The traditional dimensions of diversity include characteristics that often change across an individual's lifespan.

Question 15

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook.

Question 16

One of the questions that human resource planning should consider includes the following: "What is the profit margin and inventory turnover rate?"

Question 17

The new social contract is based on lifetime employment.

Question 18

Research shows that companies with several senior-level female executives underperform financially and organizationally in comparison to those without senior-level female executives.

Question 19

Research shows that realistic job previews lower employee satisfaction and increase turnover.

Question 20

Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.

Question 21

Women outnumber men in the workplace, and their numbers are projected to grow slightly faster.

Question 22

Among Fortune 1000 corporations, the most common diversity initiative is community outreach.

Question 23

The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.

A)8
B)12
C)16
D)24
E)52

Question 24

Which of the following created the Equal Employment Opportunity Commission?

A)Americans with Disabilities Act
B)Civil Rights Act
C)Equal Pay Act
D)Vocational Rehabilitation Act
E)Immigration Reform and Control Act

Question 25

Which of the following is NOT a dividend of workplace diversity?

A)Reduced costs associated with high turnover, absenteeism, and lawsuits
B)Increased understanding of the marketplace
C)Better use of employee talent
D)Increased costs associated with high turnover, absenteeism, and lawsuits
E)Enhanced quality of team problem solving

Question 26

All of the following are current strategic issues of particular concern to managers, EXCEPT hiring the right people _____.

A)to become more competitive on a global basis
B)for improving quality, innovation, and customer service
C)to become more competitive on a local basis
D)to retain after mergers, acquisitions, or downsizing
E)to apply new information technology for e-business

Question 27

Which of the following is inappropriate to ask on an employment application?

A)Whether the applicant is over 18
B)Where the applicant went to school
C)Whether the applicant has ever been convicted of a crime
D)Whether the applicant has any disabilities that might inhibit job performance
E)What the applicant's ancestry/ethnicity is

Question 28

The Equal Pay Act prohibits differences in pay on account of race.

Question 29

Almost all high-potential members of minority groups who advance in their careers share one important characteristic: a strong mentor or network of mentors who nurtured their professional development.

Question 30

While interviews are __________, they are generally __________ predictors of subsequent job performance.

A)rarely used; not good
B)widely used; not good
C)rarely used; excellent
D)widely used; adequate
E)painful; excellent

Question 31

When organizations can institutionalize the value of white males actively seeking women and minority protégés, the benefits will mean that women and minorities will be steered into pivotal jobs and positions critical to advancement.

Question 32

Colby is a new HR manager who just finished an interview with Renee.Her professional style and her flawless grooming immediately struck him.Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional.To which of the following rating errors did Colby succumb?

A)Halo effect
B)Central tendency
C)Homogeneity
D)Leniency
E)General tendency

Question 33

Sandra, a HR manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency.This is referred to as _______.

A)compensation
B)rightsizing
C)wage and salary surveying
D)incentive pay
E)job evaluation

Question 34

When did Deloitte LLP become the first of the Big Four accounting and consulting firms to name a woman, Cathy Engelbert, as CEO? 

A)1977 
B)1986
C)1994
D)2002
E)2015

Question 35

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees.Pizza Deluxe University would be considered a(n) ________.

A)assessment center
B)on-the-job training center
C)orientation center
D)corporate university
E)learning community

Question 36

Research has found that fathers are rated as the most desirable employees, while mothers are rated the least desirable.

Question 37

Which of the following racial/ethnic categories currently represents the largest and fastest growing minority group in the U.S.workforce?

A)White
B)African American
C)Asian
D)Hispanic
E)Native American

Question 38

Conolly Company uses internal recruiting whenever possible.This practice _______.

A)costs more than external recruiting
B)decreases employee satisfaction
C)generates increased employee commitment
D)demotivates existing employees given limited socializing opportunities
E)gives employees an upper hand in negotiations.

Question 39

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually.Company managers have learned that Artie's HR practices are one of the driving factors that attract potential employees.Artie's Pretzels is an example of a(n) _______.

A)contingency employer
B)employer of options
C)employer of choice
D)employer of necessity
E)telecommuter-friendly employer

Question 40

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and physical ability.Hopetech's diversity plan follows which of the following models of corporate diversity?

A)Inclusive
B)Exclusive
C)Traditional
D)Learning
E)Static

Question 41

Josephine would like to become part of an elite manager network at her company so that she can get access to general and line management experience to help her succeed within the company.However, she learns that the manager network is made up exclusively of men.This demonstrates which of the following factors affecting women's careers?

A)Female advantage
B)Opt-out trend
C)Glass ceiling
D)Glass wall
E)Opaque ceiling

Question 42

A __________ is an in-house training and education facility that offers broad-based learning opportunities for employees.

Question 43

__________ refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees.

Question 44

The systematic process of gathering and interpreting information about essential duties, tasks, and responsibilities of a job refers to __________.

Question 45

Matthew is Mandy's supervisor.He says he will fire her if she does not engage in sexual activity with him.This type of sexual harassment would be categorized as _______.

A)coercion with threat of punishment
B)solicitation with promise of reward
C)inappropriate/offensive
D)generalized
E)sexual crimes and misdemeanors

Question 46

The __________ is developed from critical incidents pertaining to job performance.Each job performance scale is anchored with specific behavioral statements that describe varying degrees of performance.

Question 47

 __________ occurs when hiring and promotion decisions are made based on criteria that are not job relevant.

Question 48

Which term refers to an organization that accommodates several subcultures?

A)Monoculturalism
B)Pluralism
C)Ethnorelativism
D)Geocentricism
E)Ethnocentrism

Question 49

_____ is the belief that groups and subcultures are inherently equal and _____ means that an organization accommodates several subcultures.

A)Ethnorelativism; monoculturalism
B)Ethnorelativism; pluralism
C)Ethnorelativism; ethnocentrism
D)Ethnocentrism; monoculturalism
E)Ethnocentrism; pluralism

Question 50

Phlex Plastic has a very strong set of corporate values.In fact, Phlex has been known to discourage the emergence of alternative values.Phlex is most likely _______.

A)a diverse organization
B)an organization that encourages pluralism
C)a monoculture
D)geocentric
E)a minority-owned organization

Question 51

Robert has a habit of letting women know he appreciates them, not by acknowledging the excellence of their work, but commenting on their appearance in ways that have obvious sexual overtones.It is bad enough that several women avoid him, to the detriment of their careers.This type of sexual harassment would be categorized as _________.

A)coercion with threat of punishment
B)solicitation with promise of reward
C)inappropriate/offensive
D)generalized
E)sexual crimes and misdemeanors

Question 52

 __________ are rigid, exaggerated, irrational beliefs associated with a particular group of people.

A)Biases
B)Attitudes
C)Labels
D)Stereotypes
E)Schemas

Question 53

Myles, a 26-year-old tech-savvy, has been asked to work with Jack, a 61-year-old who is having difficulty with the company's new computerized inventory system.Myles is acting as a(n) ________.

A)apprentice
B)aide
C)mentor
D)reverse mentor
E)assistant

Question 54

Stephanie is nervous about giving a presentation at the marketing firm where she works.One of her male coworkers told her, "Don't be such a girl, attack that presentation!"  What did Stephanie's coworker use in his comment to Stephanie?

A)Stereotype 
B)Ethnocentrism
C)Plurality
D)Glass ceiling threat
E)The female advantage

Question 55

Prejudice is to _____ as discrimination is to _____.

A)impermissible action; permissible action
B)overt behavior; covert behavior
C)preventable reaction; inevitable reaction
D)illegal action; legal action
E)attitude; behavior

Question 56

Stereotyping is to _____ as valuing cultural differences is to _____.

A)false assumptions; scientifically verified differences
B)positive assumptions; negative assumptions
C)inclusion; acceptance
D)assigning neutral traits; assigning positive traits
E)assuming groups are internally varied; assuming everyone in a group is the same

Question 57

Riya was a highly successful manager at Optics International.After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father.This example demonstrates which of the following factors affecting women's careers?

A)Female advantage
B)Opt-out trend
C)Glass ceiling
D)Glass wall
E)Opaque ceiling

Question 58

The new social contract is based on the concept of __________ rather than lifetime employment.

Question 59

Smileline Inc.has an onsite daycare facility and provides daycare services for employees' children at a very low cost.The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism.This example highlights which of the following dividends of well-managed workplace diversity?

A)Better use of employee talent
B)Increased understanding of the marketplace
C)Increased quality of team problem solving
D)Enhanced breadth of understanding in leadership positions
E)Reduced costs associated with high turnover, absenteeism, and lawsuits

Question 60

_____ groups are based on social identity, such as gender or race, and are organized within companies to focus on concerns of employees from that group.

A)Special interest
B)Minority support
C)Mentoring
D)Mutual support
E)Employee affinity

Question 61

Proponents of the __________ say women are deciding that corporate success isn't worth the price in terms of reduced family and personal time, increased stress, and negative health effects.

Question 62

What questions can be asked in a job interview regarding citizenship and what cannot?

Question 63

List the three most frequently reported diversity initiatives among Fortune 1000 companies.

Question 64

The belief that one's own group and culture are inherently superior to other groups or cultures is known as __________.

Question 65

What is a structured interview, and what types of questions are included ?

Question 66

Among Fortune 1000 companies, the most frequently reported diversity initiative is __________.

Question 67

A corporate culture that accepts only one way of doing things and one set of values and beliefs is called a __________.

Question 68

Monetary payments and nonmonetary goods or benefits used to reward employees are known as __________.

Question 69

__________ is the belief that groups and subcultures are inherently equal.

Question 70

A _________ is a higher-ranking organizational member who is committed to providing upward mobility and support to a protégé's professional career.

Question 71

Name five dividends of workplace diversity.

Question 72

__________ pay systems encourage people to develop their skills and competencies, thus making them more valuable to the organization, as well as more employable if they leave their current jobs.

Question 73

The invisible barrier that separates women and minorities from top management positions is known as the __________.

Question 74

List the most frequently used selection devices.

Question 75

The role of the __________ is to create working environments where women and minorities can flourish.

Question 76

__________ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

Question 77

What is a nondirective interview, and what are its advantages?

Question 78

Define reverse mentoring.

Question 79

An __________, rather than promoting a product or service, promotes the organization as a great place to work.

Question 80

 __________ is incentive pay that ties at least part of compensation to employee effort and performance.