Deck 14: Leading Teams

Question 1

Two common behaviors of the socioemotional role are energizing and encouraging.

Answer 1

False

Question 2

Team cohesiveness does not invariably lead to higher team productivity.

Answer 2

True

Question 3

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.

Answer 3

False

Question 4

As a general rule, large teams make it harder to interact and influence others.

Question 5

Making explicit statements about the desired team behaviors is a powerful way that leaders influence norms.

Question 6

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Question 7

Diet Soda Company has teams with high cohesiveness and a strong commitment to quality.This combination can be expected to result in high productivity.

Question 8

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 9

A common dysfunction of teams is the presence of conflict.

Question 10

The five stages of team development are forming, storming, reforming, performing, and adjourning.

Question 11

Research shows that the personalities of the individual members play the most critical role in determining how well a team functions.

Question 12

Norms begin to develop in the first interactions among members of a new team.

Question 13

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Question 14

A common dysfunction of teams is to be excessively results oriented.

Question 15

Virtual and global teams are particularly prone to communication breakdowns.​

Question 16

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 17

Research studies have confirmed that both functional diversity and demographic diversity can have a positive impact on work team performance.

Question 18

One of the primary advantages of virtual teams is the ability to rapidly assemble the most talented group of people to complete a project, solve a particular problem, or exploit a specific strategic opportunity.

Question 19

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 20

A team is defined as a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable.

Question 21

Demands create yes-or-no obstacles to effective negotiation whereas interests present problems that can be solved creatively.

Question 22

Which of the following behaviors is NOT consistent with the socioemotional role?

A)Encourage
B)Energize
C)Harmonize
D)Compromise
E)Follow

Question 23

Which of the following types of teams is created outside the formal organization structure to undertake a project of importance or creativity?

A)Vertical
B)Command
C)Special-purpose
D)Cross-functional
E)Functional

Question 24

The avoiding style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

A)high; high
B)high; low
C)low; high
D)low; low
E)low; medium

Question 25

__________ refers to the tendency for the first behaviors that occur in a team to set a precedent for later team behaviors.

A)Critical events
B)Primacy
C)Carryover behaviors
D)Explicit statements
E)Recency

Question 26

Amber is a member of a work team at Buchanon Plumbing, Inc.She often attempts to help disagreeing parties reach agreement.This is an example of which socioemotional role behavior?

A)Compromising
B)Following
C)Reducing tension
D)Harmonizing
E)Summarizing

Question 27

Sally is a member of a work team at Computers-R-Us Corporation.She often proposes new solutions to team problems.This is an example of which task specialist role?

A)Harmonizing
B)Seeking information
C)Initiating ideas
D)Reducing tension
E)Compromising

Question 28

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and ______.

A)cohesiveness
B)satisfaction
C)commitment
D)leadership
E)norms

Question 29

The forming stage of team development is characterized by ____.

A)the establishment of order and cohesion
B)cooperation
C)problem solving
D)orientation
E)conflict

Question 30

Effective virtual team leaders use technology to build relationships through all of the following ways, EXCEPT ______.

A)bring attention to and appreciate diverse skills and opinions
B)scrutinize electronic communication patterns
C)use technology to enhance communication and trust
D)ensure timely responses online
E)manage online socialization

Question 31

Jessica has just been appointed leader of a new work team in her organization.She is wondering what to do at her first meeting with the group.Which of the following would you suggest?

A)She should waste little time; get the team focused on the task.
B)She should help the team clarify roles and responsibilities.
C)She should allow time for team members to become acquainted with one another; allow for informal social interaction.
D)She should let someone else worry about this since she is the leader.
E)She should review important company rules and regulations.

Question 32

All of the following are common dysfunctions of teams, EXCEPT _______.

A)lack of trust
B)avoidance of accountability
C)fear of conflict
D)lack of commitment
E)results orientation

Question 33

Andrea is team leader of a focus group at her organization.In the past, the group was plagued by lack of cooperation and disrespect.Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team.This is an example of a(n) _____.

A)critical event
B)explicit statement
C)experiential carryover
D)implied norm
E)accommodation

Question 34

Which of the following statements about cohesive teams is true?

A)Morale is higher in cohesive teams.
B)Productivity is lower in cohesive teams.
C)Satisfaction is lower in cohesive teams.
D)Morale always suffers in cohesive teams.
E)Absenteeism rates are higher with cohesive teams.

Question 35

 Tamika is a manager at Sleeveless Clothes, Inc., and was recently assigned a work team.She is in charge of the team, which consists of the subordinates under her authority.This is an example of a __________ team.

A)horizontal
B)functional
C)self-managed
D)special-purpose
E)social

Question 36

Michael's team has evolved to the storming stage of team development.As team leader, what should Michael be emphasizing?

A)Lots of informal interaction
B)Participation by all team members
C)Task accomplishment
D)Goal achievement
E)Disbanding the team

Question 37

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work.Fred's role fulfills which of the following virtual team practices?

A)Using technology to build relationships
B)Shaping culture through technology
C)Monitoring progress and rewards
D)Administering rewards
E)Using global teams to develop technology

Question 38

Face-to-face interaction outside of formal meetings can increase productivity.

Question 39

Randy is a team leader at Welldrilling.net.His team is made up of 15 coworkers.Recently, he has noticed a tendency for some team members to participate much less than others.They seem uninterested and content to let others do the work.This is called ______.

A)free riding
B)reduced commitment
C)power realignment
D)the costs of coordination
E)a self-directed team

Question 40

A task force is a type of ______.

A)vertical team
B)cross-functional team
C)command team
D)special-purpose team
E)executive team

Question 41

All of the following behaviors are consistent with the role of a task specialist, EXCEPT _____.

A)seek information
B)initiate ideas
C)summarize
D)compromise
E)energize

Question 42

Jamil, a team leader, wants to shape culture through virtual technology.Which activity might help him do so?

A)Reward people through online ceremonies and recognition.
B)Ensure timely responses online.
C)Post targets and scorecards in virtual work space.
D)Share members' special experience and strengths.
E)Manage online socialization.

Question 43

__________ refers to the tendency for the presence of others to enhance an individual's performance.

Question 44

Functional teams are to _____ as cross-functional teams are to _____.

A)task forces; command teams
B)interdepartmental; intradepartmental
C)manager and subordinates; similar levels of the hierarchy
D)special purpose teams; task forces
E)project teams; task forces

Question 45

__________ can present enormous challenges for team leaders, who have to bridge gaps of time, distance, and culture.

Question 46

An individual who provides support for team members' emotional needs and helps strengthen the social unity has assumed a __________ role.

Question 47

__________ pertains to performance and the quality and quantity of task outputs as defined by team goals.

A)Productive output
B)Satisfaction
C)Commitment
D)Capacity to adapt
E)Norm

Question 48

The __________ stage of team development is a period of orientation and getting acquainted.

Question 49

__________ pertains to the team's ability to meet the personal needs of its members.

Question 50

__________ is defined as the extent to which members are attracted to the team and motivated to remain in it.

Question 51

Self-managed teams are related to the trend toward _____ work environments.

A)hierarchical
B)vertical
C)personalized
D)deterministic
E)bossless 

Question 52

The term __________ refers to a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

Question 53

An individual who devotes personal time and energy to helping the team accomplish its task has assumed a __________ role.

Question 54

During the __________ stage of team development, the major emphasis is on problem solving and accomplishing the assigned task.

Question 55

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

A)Separate the people from the problem.
B)Focus on underlying interests, not current demands.
C)Listen and ask questions.
D)Insist that results be based on objective standards.
E)Keep the demands at the center.

Question 56

A team created outside the formal organization structure to undertake a project of special importance or creativity is known as a __________.

Question 57

The collaborating style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness.

A)high; high
B)high; low
C)low; high
D)low; low
E)low; medium

Question 58

During the __________ stage of team development, individual personalities emerge.People become more assertive in clarifying their roles and what is expected of them.

Question 59

Moira, a team leader, wants to monitor progress and rewards in her virtual teams.Which activity might help her do so?

A)Bring attention to and appreciate diverse skills and opinions.
B)Ensure timely responses online.
C)Post targets and scorecards in virtual work space.
D)Share members' special experience and strengths.
E)Manage online socialization.

Question 60

__________ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

Question 61

A __________ team is composed of employees from about the same hierarchical level but from different areas of expertise.

Question 62

List five behaviors associated with the task specialist role.

Question 63

List four ways in which group norms develop.

Question 64

The __________ style of conflict management involves a low degree of assertiveness and a high degree of cooperativeness.

Question 65

__________ means that team members pay attention to and ask about one another's facial expressions, body language, and other nonverbal cues.

Question 66

List the five stages of team development.

Question 67

Define negotiation.

Question 68

Define the term team norm.

Question 69

__________ negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 70

__________ means no one team member dominates the conversations and that members are active in roughly equal proportions.

Question 71

List three factors that can lead to conflict.

Question 72

Define team cohesiveness.

Question 73

__________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.

Question 74

A team in which individual members set aside their personal agendas to focus on what is best for the team and in which the collective outcome defines success is said to have a __________ orientation.

Question 75

A __________ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 76

Dysfunctional teams may seek to avoid __________, because they are unwilling to accept responsibility for outcomes.

Question 77

A __________ team is composed of a manager and his or her subordinates in the formal chain of command.

Question 78

Capacity to __________ refers to the ability of teams to bring greater knowledge and skills to job tasks and enhance the potential of the organization to respond to new threats or opportunities in the environment.

Question 79

__________ means a team climate characterized by mutual trust and respect in which team members are comfortable being themselves.

Question 80

List five behaviors associated with the socioemotional role.