Deck 5: Service Sectors

Question 1

Significant changes have occurred within voluntary social agencies.Which of the following describes a radical change that must now be done?

A)be autonomous and independent
B)be satisfied with project-based funding form government.
C)strive to achieve philanthropic goals.
D)never merge with other agencies

Answer 1

B

Question 2

Which of the following describes a grassroots sector that is entrepreneurial and yet nonprofit in nature?

A)mixed economy
B)social economy
C)voluntary sector
D)commercial sector

Answer 2

B

Question 3

Voluntary social agencies rely on diverse funding sources.Approximately what percentage of voluntary social agency funding comes from agency-generated earnings?

A)15 percent
B)20 percent
C)25 percent
D)30 percent

Answer 3

B

Question 4

Which type of economy is likely to invest its profits back into the organization or toward a local cause?

A)macro economy
B)community economy
C)fiscal economy
D)social economy

Question 5

All of the following explain why the boundaries between the public,commercial,and voluntary sectors are considered to be ill-defined or "fuzzy" EXCEPT which?

A)agencies from all three sectors often work together on,or share the costs of,joint projects
B)governments are constantly adjusting their degree of involvement in service delivery,which affects the scope of programs delivered by the private sector
C)the activities,functions,and roles of the various sectors are often similar
D)the differences between social economy and grassroots remain hard to discern

Question 6

All of the following are examples of Canada's mixed economy service sectors EXCEPT which?

A)public sector
B)voluntary sector
C)commercial sector
D)social sector

Question 7

Which of the following activities is NOT an example of corporate social responsibility?

A)A company shares the costs of an early learning centre in the community.
B)A company provides discounted food hampers to low-income families.
C)A company gives its employees paid time off to volunteer in the community.
D)A company gives discounts to seniors for goods or services.

Question 8

Canada is said to have a mixed economy of welfare.What does this mean?

A)welfare systems are different across the provinces/territories
B)funding for social welfare programs is calculated according to Canada's gross domestic product
C)there are various systems involved in the delivery of services that enhance well-being
D)social assistance benefit rates are high in some parts of the country and low in others

Question 9

Voluntary social agencies rely on diverse funding sources.Approximately what percentage of voluntary social agency funding comes from the government?

A)25 percent
B)45 percent
C)65 percent
D)85 percent

Question 10

Which of the following describes the shift that occurred when the government decided to continue funding child care services,but let a local voluntary social agency provide the services at its location?

A)outdoor relief
B)privatization
C)a traditional approach to helping
D)intra-agency cooperation

Question 11

Which political party dubbed the public,commercial,and voluntary sectors as the "three pillars" of Canadian society?

A)the Liberal Party of Canada
B)the Reform Party of Canada
C)the New Democratic Party of Canada
D)the Conservative Party of Canada

Question 12

Under the alternative service delivery framework,what is the main strategy used by Canadian governments to deliver social programs?

A)contracting-out
B)corporate voluntary partnerships
C)marketization
D)project funding

Question 13

With respect to services,which of the following groups of citizens would NOT fall under the mandate of the federal government?

A)federal offenders
B)refugees
C)Royal Canadian Mounted Police
D)young offenders

Question 14

Which of the following describes the Edleun Group Inc.?

A)provider of high quality,community-based drug and alcohol treatment centres in Canada
B)provider of high quality,community-based early learning and child-care centres in Canada
C)provider of high quality,institutional-based senior care in Canada
D)provider of high quality,institutional bases adult mental treatment in Canada

Question 15

While government is generally concerned with the administrative and decision-making functions of running a country or region,what does governance focus on?

A)how public services might be funded
B)how public services might be evaluated
C)how public services might be delivered
D)how public services might be planned

Question 16

What is the fourth sector called that is emerging alongside the public,commercial,and voluntary service sectors?

A)macro economy
B)community economy
C)fiscal economy
D)social economy

Question 17

Government is the largest source of funding for most voluntary social agencies.What is the second largest source of income for these agencies?

A)agency-generated earnings
B)corporate donations
C)private donations
D)fund-raising foundations

Question 18

Voluntary social agencies perform specific functions.Which of the following is an activity they would NOT participate in?

A)doing good works
B)advocating
C)mediating
D)fundraising

Question 19

What are franchises,contracting-out,employee takeovers,and special operating agencies all examples of?

A)service delivery model strategies
B)systems of care
C)social economy enterprises
D)alternative service delivery strategies

Question 20

John's speech at a business luncheon emphasized the importance of his company's activities that are structured to not only improve the good of his company but also the good of the community.Which of the following does his speech reflect?

A)corporate social responsibility
B)voluntary-corporate social agendas
C)volunteer-friendly workplaces
D)nonprofits

Question 21

Describe the term advocacy "chill."

Question 22

Raising funds from non-government sources is a challenge.Which of the following describes the percentage of voluntary agency funding in Canada that comes from individual donations?

A)1 percent
B)3 percent
C)5 percent
D)8 percent

Question 23

In 2002,the federal government introduced the "10 percent rule" under the Income Tax Act.What component of a registered charity's activities is now limited to 10 percent of their resources?

A)fundraising activities
B)volunteer recruitment and management
C)program evaluation
D)advocacy

Question 24

What type of money is earmarked so an agency can pay its daily activities,such as administration,which might include rent and a receptionist?

A)core funding
B)targeted funding
C)project funding
D)episodic funding

Question 25

Studies indicate that voluntary social agencies are generally faring poorly.One common problem experienced by these agencies is lack of finances or unstable financing.Identify three other problems that are common among voluntary social agencies.

Question 26

The introduction of alternative service delivery (ASD)is significant for the delivery of Canada's social services in three main ways.One way is that the new approach promotes the privatization of social welfare programs.Identify two other ways that ASD is significant for social welfare service delivery.

Question 27

Raising funds from non-government sources is a challenge.Which of the following describes the percentage of voluntary agency funding in Canada that comes from corporate donations?

A)1 percent
B)3 percent
C)5 percent
D)8 percent

Question 28

Many social welfare programs in the public sector are delivered by the federal government (FG)and provincial or territorial governments (P/TG).Indicate to which level of government each of the following programs belongs;put either FG or P/TG in the space provided.
a)Veteran's Pensions ________
b)Old Age Security ________
c)programs for First Nations peoples _______
d)child protection services ________
e)social assistance ______

Question 29

Pat is a family support worker at a local voluntary social agency.Pat recently discovered there are discriminating policies at the government welfare office.Pat wants to speak out on behalf of welfare clients,but she's afraid that doing so may jeopardize the funding her employer receives from the government.In the end,Pat decides to say nothing.What term refers to Pat's reluctance to speak out?

A)caregiver burnout
B)advocacy chill
C)episodic dysfunction
D)social impact bond

Question 30

Which of the following operate like businesses and use market-oriented strategies to generate their own revenue,usually through the sale of goods or services?

A)social economy enterprises
B)social impact bonds
C)social financing collaboratives
D)Voluntary Sector Initiative

Question 31

The Women in Need Society (WINS)is a charitable,nonprofit organization featured in your textbook.In what city does this agency exist?
a)Calgary
b)Toronto
c)Vancouver
d)Winnipeg

Question 32

Following the Voluntary Sector Initiative,the government's new business approach transformed the voluntary social agencies.Which of the following describes what voluntary social agencies used to do,but what they have to do now?

A)They used to replace government as primary service provider,but now they have to fundraise to survive.
B)They used to be autonomous and independent,but now they have to receive most of their funding from government.
C)They used to focus primarily on the organization and its clients,but now they have to focus primarily on the needs of the market.
D)They used to receive most of their funding from government,but now they have to be autonomous and independent.

Question 33

Your text describes an Agency Profile: Women in Need Society (WINS).Identify the six services that focus primarily on women with low-income.

Question 34

What type of money is earmarked for a specific project or program?

A)core funding
B)targeted funding
C)project funding
D)episodic funding

Question 35

Which of the following describes the way in which governments and voluntary organizations form their working relationship?

A)10 percent rule
B)collaborative partnership
C)market-based managerialism
D)social impact bond