Deck 6: Social Agencies

Question 1

What does a social agency's "operational framework" refer to?

A)the agency's vision
B)the agency's plan
C)the agency's mission
D)the agency's priorities

Answer 1

B

Question 2

Which of the following outlines the criteria a person has to meet to enter a program?

A)a participation policy
B)an intake policy
C)a limitation policy
D)a termination policy

Answer 2

B

Question 3

The We-Care Family Service Bureau has recently conducted a SWOT analysis to find out about local social and economic conditions that may influence the community's needs.What is this analysis likely part of?

A)asset-based social policy
B)outcomes evaluation
C)interdisciplinary knowledge base
D)environmental scan

Answer 3

D

Question 4

Why were the institutions of the nineteenth and early twentieth centuries NOT considered community-based?

A)They placed more importance on rules and procedures than on the residents' needs.
B)They were built outside communities.
C)They were funded by provincial governments.
D)They were developed without input from the community.

Question 5

What does the phrase "system of care" refer to?

A)the types of programs offered by social economy enterprises
B)the second step of the planned change process
C)a mix of service components that can respond to the varying needs of clients
D)the types of supports given to residents of poorhouses in the nineteenth century

Question 6

Which of the following describes a practical plan for two main levels of internal activities,and specifically the activity that is conducted off the front line,for instance program planning and evaluation?

A)indirect services
B)strategic framework
C)operational framework
D)community needs assessment

Question 7

Which activity would NOT normally be classified as a direct service?

A)group work
B)individual counselling
C)marital therapy
D)program evaluation

Question 8

Which of the following describes a practical plan for two main levels of internal activities,and specifically the face-to-face interactions between front-line workers and clients?

A)strategic framework
B)operational framework
C)direct services
D)community needs assessment

Question 9

Not everyone who is in need or experiences a personal difficulty requires residential services.For whom are these services most appropriate?

A)persons who have a mental illness
B)persons who are elderly
C)persons who need a certain level of supervision
D)persons who do not have family or friends nearby

Question 10

A great number of Canadians live in residential centres.Which group of citizens describes who the majority of those residents are?

A)elderly persons
B)adult mental health patients
C)child and youth mental health patients
D)federal inmates

Question 11

The demand for residential care would lessen for seniors if all of the following were increased EXCEPT which?

A)in-home personal care
B)homemaking services
C)senior advisory boards
D)occupational therapy

Question 12

What are respite services a good example of?

A)a primary prevention program
B)a secondary prevention program
C)a tertiary prevention program
D)an ameliorative prevention program

Question 13

Marie has a physical disability that makes it difficult to leave her house.Which of the following types of nonresidential services is most appropriate,given Marie's needs and limitations?

A)drop-in services
B)multiservice centres
C)outreach services
D)tertiary services

Question 14

Which of the following would help better serve seniors,by allowing them to say in their homes longer and avoid residential care?

A)senior advisory boards
B)stay at home legislation
C)Meals on Wheels
D)senior advocacy groups

Question 15

When a social agency develops a value statement,what is it essentially clarifying?

A)which types of client needs the agency will address
B)which populations the agency will serve
C)how the agency will conduct itself in the community
D)its worth from the community's perspective

Question 16

What are direct services that emphasize public education and information-sharing most appropriately classified as?

A)tertiary prevention programs
B)primary prevention programs
C)secondary prevention programs
D)ameliorative prevention programs

Question 17

Approximately how many Canadians were living in residential health,social welfare,or correctional settings?

A)about 150 000
B)about 250 000
C)about 350 000
D)about 450 000

Question 18

Which of the following describes the agency's priorities and how the agency intends to achieve its goals,mission,and vision?

A)strategic framework
B)operational framework
C)direct services
D)community needs assessment

Question 19

Which of the following social agency activities does NOT meet the criteria of an indirect service?

A)counselling clients
B)program evaluation
C)program planning
D)administration

Question 20

All of the following describe the purpose of a strategic framework EXCEPT which?

A)goals
B)theoretical orientation
C)mission
D)vision

Question 21

All types of direct services are preventative to some degree.For each type of service listed below,indicate whether it best fits the definition of primary (P),secondary (S),or tertiary (T)prevention.Put a P,S,or T in the space provided.
a)drug and alcohol education for 10-year-olds ________
b)child protection services ________
c)victim assistance programs ________
d)residential care for children with psychiatric disorders ________
e)marriage preparation courses ________
f)respite care for family caregivers ________

Question 22

Which of the following organizations might express their mission as "workers responding quickly to change"?

A)the feminist model of organization
B)the organic model of organization
C)the learning model of organization
D)the bureaucratic model of organization

Question 23

There are various levels of working relationships developed among social agencies.Each working relationship has a different purpose.Match each of the following types of relationships with its appropriate purpose.Put a,b,c,d,or e in the space provided.
__ alliance a.to share ideas
__ coalition b.to match needs and to coordinate activities
__ networking c.to share resources to address common issues
__ collaboration d.to foster dialogue and a common understanding
__ partnership e.to achieve a shared vision

Question 24

Which of the following organizations might bring to mind the expression "a clear chain of command"?

A)the feminist model of organization
B)the organic model of organization
C)the learning model of organization
D)the bureaucratic model of organization

Question 25

A community agency has a job posting and in order to encourage the right type of people to apply,they state in the advertisement that above all things they are committed to a best practice approach to problem solving.Which scenario might explain the spirit of the agency?
a)They focus on the development and implementation of new ideas and strategies to solve pressing social problems.
b)They focus on strategies or approaches that people perceive as working well and would recommend to others.
c)They focus on empowering workers and the people who use the services.
d)They focus on a collective approach to community initiatives.

Question 26

Intra-agency and inter-agency cooperation are common within and among Canadian social agencies.For each type of activity listed below,indicate whether it reflects intra-agency or inter-agency cooperation.Enter either "intra" or "inter" in the space provided.
a)Two social workers from two different agencies share information about a mutual client.________
b)Two social workers from the same agency co-design a new program for teens.________
c)Six managers from six different agencies develop a community-wide protocol for intake and referral.________
d)A social worker and a family support worker from the XYZ Family Service Bureau co-facilitate a support group for parents.________

Question 27

In May 2001,Kimberly Rogers launched a case under Canada's Charter of Rights and Freedoms.What reason was the primary focus of the court case?

A)Ms.Rogers had her children taken away without warrant or the required child welfare court proceedings.
B)The child welfare system forced Ms.Rogers to become sterilized after giving birth to her third child despite her chronic substance abuse history.
C)Ms.Rogers's welfare benefits were cut off because she was convicted of welfare fraud for collecting both social assistance and student loans while attending college and her.
D)Ms.Rogers was denied social welfare assistance due to her extensive criminal record,which involved prostitution.

Question 28

Jason claims he works for an agency that values its commitment to social innovation.Which scenario might explain the spirit of the agency?

A)They focus on the development and implementation of new ideas and strategies to solve pressing social problems.
B)They focus on strategies or approaches that people perceive as working well and would recommend to others.
C)They focus on empowering workers and the people who use the services.
D)They focus on a collective approach to community initiatives.

Question 29

Which of the following organizations might bring to mind the expression "a well-oiled machine"?

A)the feminist model of organization
B)the organic model of organization
C)the learning model of organization
D)the bureaucratic model of organization

Question 30

Which of the following scenarios describes the circumstance of Kimberly Rogers's death?

A)Kimberly Rogers was eight months pregnant under house arrest when she was found dead in her apartment.
B)Kimberly Rogers was sixteen years old under house arrest when she was found dead in her apartment.
C)Kimberly Rogers was living in a treatment centre when she was found dead in her room.
D)Kimberly Rogers was in a women's detention centre and was found dead in her prison cell.

Question 31

Which of the following describes an organization that is capable of adapting to an ever-changing environment?

A)the feminist model of organization
B)the organic model of organization
C)the learning model of organization
D)the bureaucratic model of organization

Question 32

Martha tells her sister that she has been hired by an agency that values its commitment to Intra-agency cooperation.Which scenario might explain the spirit of the agency?

A)They focus on the development and implementation of new ideas and strategies to solve pressing social problems.
B)They focus on strategies or approaches that people perceive as working well and would recommend to others.
C)They focus on empowering workers and the people who use the services.
D)They focus on a collective approach to community initiatives.

Question 33

Bureaucracies have been referred to as "well-oiled machines." Identify and describe five characteristics that would explain this point of view.

Question 34

The text describes the case of Kimberly Rogers.Describe the reasons that lead to her death and the results of the inquest into her death.

Question 35

Which is an example of a governmental organizational structure?

A)workers responding quickly to change
B)a tall hierarchy
C)a flat hierarchy with fewer layers of middle management
D)bi-directional decision making teams