Deck 3: Human Resources Management and Technology

Question 1

Technology that is used to attract,hire,retain,and maintain human resources as well as support HR administration and optimize HRM is called

A) an HRIS.
B) an HR server.
C) HR technology.
D) HR management.
E) PeopleSoft.

Answer 1

C

Question 2

Information and communication technology increases the degree of centralization in the organization.

Answer 2

False

Question 3

HR technology has

A) reduced the administrative burden on the HR department.
B) prevented employees from accessing their personnel information.
C) made it difficult to have access to information.
D) increased the administrative burden on the HR department.
E) not contributed to any changes in the HR department.

Answer 3

A

Question 4

Research indicates that companies that use technology effectively to manage their HR functions are more effective than those that do not.

Question 5

What are the three major ways that the traditional HR role has changed as a result of the technologically enabled environment?

A) Decreased transformational activities, increased training focus, increased delivery of legal services
B) Decreased strategic activities, increased employee satisfaction focus, increased delivery of evaluation services
C) Decreased direct hiring activities, increased executive focus, increased delivery of outsourcing services
D) Decreased financial support activities, increased work/life focus, increased delivery of employee record services
E) Decreased transactional activities, increased client/customer focus, increased delivery of strategic services

Question 6

An integrated system that is used to gather,store,and analyze information regarding an organization's human resources is known as

A) a web database.
B) a human resources administration system.
C) an interactive database.
D) a relational database.
E) a human resources information system.

Question 7

According to the textbook,which of the following are the three key objectives that HR will be able to achieve due to the strong strategic relationship between HR and technology?

A) Strategic alignment, business intelligence, effectiveness and efficiency
B) Strategic alignment, human capital planning, administrative coordination
C) Administrative coordination, human capital planning, effectiveness and efficiency
D) Competitive positioning, strategic alignment, administrative coordination
E) Competitive positioning, business intelligence, effectiveness and efficiency

Question 8

According to Canada's Department of Finance,which of the following has been the main source of job creation post 2008?

A) High skilled, manufacturing, and private sector employment
B) Distribution, technical, and human relations employment
C) Healthcare, age-related services, and distribution employment
D) High skilled, high wage, and private sector employment
E) Human relations, public sector, and age-related services employment

Question 9

The main user groups for an organization's HRIS include

A) employees, managers, and HR.
B) employees, customers, and HR.
C) managers, clients, and HR.
D) clients, board members, and the government.
E) managers, the ministry of labour, and the government.

Question 10

The costs of implementing human resources information system range from

A) $1000 to $10,000.
B) $1000 to $100,000.
C) $1000 to $12 million.
D) $1000 to $500,000.
E) $1000 to $1 million.

Question 11

According to a report from Towers Perrin,what proportion of global organizations are increasing their investments in HR technology?

A) One quarter
B) One third
C) One half
D) Three quarters
E) All organizations

Question 12

The impact of technology has fundamentally changed the role of HR.It has enabled HR to

A) increase its involvement in transactional services.
B) decrease the time spent with employees and line staff.
C) decrease its involvement in transactional activities.
D) decrease focus on the customer.
E) increase time spent on administrative tasks.

Question 13

According to the textbook,what new technology is about to penetrate the workplace?

A) Artificial intelligence
B) The internet
C) Email
D) Automation
E) Conference calls

Question 14

Describe the three major ways that the traditional HR role has changed as a result of the technologically-enabled environment:

Question 15

Statistical measures of the impact of HRM practices on the performance of an organization's human capital are referred to in the textbook as

A) balanced scorecard data.
B) workforce data.
C) data warehousing.
D) workforce analytics.
E) workforce calculations.

Question 16

Technology has been driving the shift in Canada towards a service-based economy.

Question 17

Demonstrating that HR is adding value to the bottom line continues to be a major challenge for HR.According to a survey by Mercer,what percentage of Chief Financial Officers reported that HR was focused on strategic activities?

A) 5%
B) 10%
C) 15%
D) 20%
E) 25%

Question 18

What has been the impact on Canadian manufacturing jobs from global competition?

A) The skill level required has decreased.
B) They require more workers for the same level of production.
C) They have moved to low-wage countries.
D) The competition has decreased.
E) The pay scale has increased.

Question 19

Much of the data now available to HR comes from

A) a data warehouse.
B) the job interview process.
C) the reference checking stage.
D) job application forms.
E) customer testimonials.

Question 20

What is the knowledge,education,training,skills,and expertise of a firm's workers known as?

A) Intellectual property
B) Human capital
C) Workforce diversity
D) Employee data stores
E) Labour force capacity

Question 21

Payroll is often one of the first functions employers outsource because of its complexity and the need for accuracy.

Question 22

Which of the following is a special software tool that supports internet training by helping employers identify training needs as well as scheduling,delivering,assessing,and managing the online training itself?

A) Learning management systems
B) Talent management systems
C) Development management systems
D) Management information systems
E) Leadership information systems

Question 23

Using tools like statistical analysis to sift through data looking for relationships is an example of?

A) Strategy-based metrics
B) Data mining
C) Talent management
D) Applicant tracking
E) Trend analysis

Question 24

Tamara is an HR Manager and is analyzing data regarding the length of service related to the amount of vacation time employees are given.Which source of information will help Tamara the most?

A) Labour relations
B) Payroll interface
C) Employee equity
D) Time and attendance
E) Performance evaluation

Question 25

Which of the following refers to a web-based application that enables managers and employees to access and manage information directly without having to go through HR or higher-level management?

A) Self-service options
B) The autonomous HRIS
C) The decentralized HRIS
D) Relational database options
E) Transactional database options

Question 26

Stacey works for a large organization and she scans her employer's website to determine if there is any online training to help her improve her presentation skills.What is the name given in the textbook for the part of the employer's website where Stacey will most likely find online access to training courses?

A) Skills exchange blog
B) Instructional database
C) Training menu
D) Learning portal
E) Skills module

Question 27

Sophia wants to ensure that she has a diverse slate of candidates for the IT Consultant role that needs to be filled.Which information will allow her to do this?

A) Labour relations
B) Payroll interface
C) Employment equity information
D) Performance management
E) Recruitment and applicant tracking

Question 28

Talent analytics help managers to answer six types of talent management questions.A manager analyzing why employees choose to stay with or leave the company is addressing the question related to the talent value model.

Question 29

A learning management system is part of which of the following HRIS components?

A) Employment equity
B) Performance evaluation
C) Organizational management
D) Training and development
E) Employee administration

Question 30

It is uncommon for managers to request reports from the HRIS.

Question 31

Recruitment and applicant tracking is a subsystem in an HRIS that enables an organization to program rules into the system,such as how unused vacation can accumulate.

Question 32

An HRIS would help with making which of the following decisions?

A) Deciding on the auditing firm that should be hired
B) Deciding on the recommended salary increases for employees
C) Deciding on the next market that should be entered
D) Deciding on the branding strategy that should be followed
E) Deciding on the most effective supply chain to follow

Question 33

Stacey needs to ensure that her team has completed health and safety training.Which software tool will help her?

A) Learning management systems
B) Talent management systems
C) Development management systems
D) Management information systems
E) Leadership information systems

Question 34

Which subsystem of a company's HRIS will be most helpful for providing information,such as the date of plan entry,normal retirement date,and annual company contribution?

A) Labour relations
B) Pension administration
C) Employment equity
D) Training and development
E) Compensation and benefits administration

Question 35

Why do some employers integrate their learning management and talent management systems?

Question 36

Workforce analytics are also known as

A) biometrics.
B) metrics.
C) psychometrics.
D) data.
E) data warehousing.

Question 37

An HRIS is primarily a transaction processor,editor,and record keeper,maintaining employee,organizational,and HR-related data.

Question 38

Data can help HR managers make recommendations and develop strategies for their workforces.

Question 39

Employment equity reports can be generated from HRIS enabling companies to easily report on employment equity requirements.

Question 40

Joseph's company is undergoing fast growth.He would like to begin maintaining records of the skill level of candidates that have applied to the company for employment so that he can have a pool of talent to go to when needed.Which information will Joseph use to do this?

A) Labour relations
B) Payroll interface
C) Employment equity information
D) Performance management
E) Recruitment and applicant tracking

Question 41

Investigating management considerations for purchasing an HRIS is conducted during the implementation stage of the selection process.

Question 42

What is the main reason why there are major privacy concerns when setting-up an HRIS?

A) The amount of data stored there
B) The cost/benefit of the system
C) The sensitive personal nature of much of the data stored there
D) The need for buy-in from all organizational members
E) The fact that anyone can access an HRIS and modify the data stored there

Question 43

What is a single internet access point for customized and personalized HR services called?

A) An HR intranet
B) An HR website
C) An HR portal
D) e-HR
E) An HR module

Question 44

Employee self-service (ESS)systems have fundamentally changed the way employees relate to their HR department because

A) they are able to access and manage their personal information directly.
B) ESS systems have made HR redundant in the organization.
C) they need to visit HR more often for personnel-related information.
D) line managers and employees now have the primary responsibility for HR.
E) HR no longer provides personnel-related services.

Question 45

According to the textbook,regardless of the type of HRIS selected,the key reasons for purchase are generally

A) cost savings, employee retention, and faster processing of information.
B) faster processing of information, cost savings, and helping the organization to achieve its goals.
C) cost savings, skills assessment, and employee equity planning.
D) higher efficiency in data processing, ease of scheduling work, and linking compensation to performance.
E) maintaining employee records, developing labour relations, and data mining.

Question 46

A company in the banking industry has decided to purchase a human resources information system.The organization is conducting a review of the company's background,management and HR considerations,and technical considerations.The company is in the ________ of the selection process.

A) integration phase
B) implementation phase
C) adoption phase
D) revision phase
E) cost analysis phase

Question 47

Which of the following HRIS adoption phases involves activities,such as getting the system operating in a controlled environment,conversion of existing data into the new system,and establishing security profiles?

A) Needs analysis
B) Integration
C) Follow-up
D) Implementation
E) Adoption

Question 48

According to the textbook,organizations typically require HR software after they reach

A) 10 employees.
B) 50 employees.
C) 75 employees.
D) 1000 employees.
E) 100 employees.

Question 49

Which of the following is the term used to describe a self-contained system that does not rely on other systems to operate?

A) A single-phase system
B) A stand-alone system
C) A focal point system
D) A lone portal system
E) A central module system

Question 50

Celine is a Sales Account Manager.Before calling on a customer she can look into the financial records of her company's system to determine whether the customer has had any previous payment issues when interacting with other departments in her company.What kind of system does this company have?

A) MRP
B) SAT
C) ERP
D) SMM
E) RFP

Question 51

Some of the common employee self-service (ESS)applications allow employees to

A) update the information of other employees.
B) access and manage their personal information.
C) change information about the employees who report to them.
D) update HR and related policies.
E) process HR-related paperwork that pertains to their staff.

Question 52

What are the main issues to be considered in Phase 1: Adoption-Determining the Need for an HRIS? Identify and briefly describe the five issues.

Question 53

During the adoption phase,a company has requested that vendors schedule demonstrations of their various human resources information systems that they have available.What is this request known as?

A) The adoption phase request
B) Request for information
C) Request for proposal
D) A selection request
E) The implementation phase request

Question 54

Liana is conducting a needs analysis in order to determine the right human resources information system to adopt for her company.She is analyzing elements,such as hardware,operating systems,networking and telecommunications.Which area of the adoption phase is Liana focusing on?

A) Company background
B) Management considerations
C) Technical considerations
D) HR considerations
E) Cost considerations

Question 55

Web-based HR applications have enabled companies to shift responsibility for viewing and updating records onto employees and managers,thus changing the manner in which employees acquire information and interact with their HR departments.Two of the most popular web-based HR applications are

A) board and employee self-service.
B) board and management self-service.
C) employee and management self-service.
D) client and management self-service.
E) customer and employee self-service.

Question 56

Typically,organizations follow a process to select an HRIS.Which of the following states the three phases accurately and in the proper order?

A) Adoption, implementation, and integration
B) Needs analysis, implementation, and revision
C) Adoption, implementation, and revision
D) Adoption, integration, and revision
E) Needs analysis, adoption, and integration

Question 57

The choice of technology revolves around two basic questions: (1)What is the desired amount of customization? and (2)What

A) is the cost of the system?
B) is the user-friendliness of the system?
C) will the employee reactions be to the system?
D) type of system is required/preferred?
E) will the reactions of the management team be to the system?

Question 58

All staff of a company that has purchased an HRIS are undergoing systems training.Which phase is the company in?

A) Training
B) Needs analysis
C) Adoption
D) Integration
E) Cost analysis

Question 59

Which of the following is an example of a stand-alone system?

A) Microsoft Excel
B) Halogen Software Inc.
C) Microsoft Access
D) Bloomberg ERP
E) ERP system

Question 60

A system that supports enterprise-wide or cross-functional requirements,rather than a single department or group within the organization,is known as a(n)

A) HRIS.
B) intranet.
C) enterprise-wide system.
D) HRMS.
E) relational database.

Question 61

MSS systems have been shown to increase the workload of HR Generalists because they are spending more time planning annual compensation increases,viewing employee histories,and initiating requests for positions.

Question 62

Which system allows managers to access a range of information not only about themselves but also about the employees who report to them?

A) ESS
B) MSS
C) The internet
D) HRIS
E) MIS

Question 63

What is an HRIS? Identify and briefly describe four of the major components of an HRIS.