Deck 12: Project Quality Planning and Project Kick-Off

Question 1

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.

Answer 1

False

Question 2

The goal of empowered performance is to improve performance results each and every period.

Answer 2

False

Question 3

Joseph Juran is credited for developing the Quality Trilogy that includes quality planning,quality control,and quality improvement.

Answer 3

True

Question 4

Manage Quality is the process of using the quality plan and policy to perform tasks that will most likely lead to creating project outputs to customers' satisfaction.

Question 5

A study of 25 organizational quality policies in 2017 found some interesting patterns,with the most frequent terms being customers,improving processes,and exceeding requirements.

Question 6

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly.

Question 7

Four aspects of empowered performance are understanding variation,deciding what to measure,working correctly with data,and using the resulting information appropriately.

Question 8

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Question 9

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Question 10

Just as total quality dramatically changed general management in the 1990s,agile is dramatically changing project management in the 2010s.

Question 11

Process Analysis is a step-by-step breakdown of the phases of a process,used to determine the inputs,outputs,and operations that take place during each phase.

Question 12

Project quality is defined as the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Question 13

As part of the Control Quality process there may be recommended preventive actions,a proactive approach of making a change because a problem may occur otherwise.

Question 14

The International Organization for Standardization (ISO) developed a quality management standard that now encompasses seven quality management areas including leadership,operations,and improvement.

Question 15

The purpose of process control is to be able to have confidence that outputs are predictable.

Question 16

Stakeholder satisfaction consists of identifying all stakeholders and understanding the stakeholders' ultimate quality goals using a structured process to determine relevant quality standards.

Question 17

Crosby,a well known quality management thought leader,asserts that quality is meeting requirements,not exceeding them.

Question 18

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

Question 19

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

Question 20

The quality management plan defines the acceptable level of quality,which is typically defined by the customer,and describes how the project will ensure this level of quality in its deliverables and work processes.

Question 21

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT: 

A) identify all stakeholders 
B) understand the prioritized stakeholders' requirements 
C) design work systems 
D) make tradeoff decisions

Question 22

Which of these is a measurement used to ensure customers receive acceptable products or deliverables? 

A) voice of the customer 
B) root cause analysis 
C) quality metric 
D) benchmarking

Question 23

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy? ​ 

A) identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements. 
B) work to identify root causes, not just symptoms 
C) determine what to control, establish measurement systems, establish standards and compare performance to standards. 
D) select and support improvement projects, select and implement solutions, and maintain control of improved processes.

Question 24

Fact-based management includes four key ideas.Which of the following is among the key ideas associated with fact-based management?​ 

A) understanding variation 
B) reliance on historical research 
C) routine use of interrogations 
D) use of analogous estimating

Question 25

Which of these would NOT typically be found in a Quality Management Plan?​ 

A) Team selection criteria 
B) Quality roles and responsibilities 
C) Plan for reporting quality control and assurance problems 
D) Key project deliverables and processes to be reviewed for satisfactory quality level

Question 26

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?​ 

A) Malcolm Baldrige 
B) Total Quality Management (TQM) 
C) Six Sigma 
D) ISO 9001:2008

Question 27

Which of the following documents describes how the project team will implement the performing organization's quality policy?​ 

A) quality benchmarking plan 
B) quality control plan 
C) quality management plan 
D) quality audit plan

Question 28

All of the following statements accurately describe special cause variation EXCEPT:​ 

A) It requires specific interventions that include finding the root causes and making changes. 
B) It is identified by points outside the control limits or by unusual patterns within the limits. 
C) It is inherent in the system and is predictable. 
D) It is a statistically unlikely event.

Question 29

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?​ 

A) assumption-based management 
B) stakeholder satisfaction 
C) benchmarking 
D) earned value management

Question 30

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT: 

A) Leadership 
B) Strategic planning 
C) Team Learning 
D) Customer focus

Question 31

The formality of a kick-off meeting can vary considerably depending on the size and type of project.

Question 32

Which of these is NOT a reason to design quality into processes rather than to find problems later through inspections?​ 

A) It costs more to make junk and then remake it. 
B) The time spent on rework aggravates time pressures that already exist on projects. 
C) Some mistakes are likely to reach the customer. 
D) The best inspectors can find every variation and defect

Question 33

Normal or random variations that are considered part of operating the system at its current capability are ______:​ 

A) special cause variations. 
B) common cause variations. 
C) systemic variations. 
D) life cycle variations

Question 34

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality? 

A) Ishikawa 
B) Senge 
C) Taguchi 
D) Harrington

Question 35

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan.Which of the following accurately describes the application of a sanity test?​ 

A) It is based largely on the expectations of supervisors and sponsors. 
B) It is primarily focused on the team members. 
C) It should include questions to ensure budgets, schedules and resource plans are reasonable and achievable. 
D) It focuses on whether the project charter should be changed

Question 36

Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?​ 

A) An atmosphere of trust and relationship building should be set by all. 
B) Project performance results should be calculated and made available to team members. 
C) Compensation packages and benefits plans should be shared with all team members. 
D) The meeting location should always be off-site

Question 37

During which DMAIC phase would you find the objectives of: identify possible root causes,collect data,and confirm root causes through data analysis?​ 

A) Define 
B) Measure 
C) Analyze 
D) Improve

Question 38

All of the following items contribute to developing empowered performance in an organization EXCEPT:​ 

A) setting an expectation for managers to encourage associates to treat risk events as learning opportunities 
B) accepting the fact that the project manager has total decision making authority 
C) training and equipping workers so that they're willing to take risks 
D) helping develop specialists who can aid anyone in the organization

Question 39

Joseph Juran provided guidance regarding how to control quality.Which of the following items is consistent with his quality control guidance? 

A) identify all team members and their needs 
B) establish measurement systems 
C) prove effects 
D) expend necessary efforts to exceed requirements

Question 40

Which of the following statements is consistent with the ideas that W.Edwards Deming promoted regarding quality management? 

A) Understanding variation is essential to improving quality. 
B) Statistical concepts rather than behavioral considerations should govern quality improvement efforts. 
C) A key to quality improvement is to ensure that each part of the system functions effectively, independent from the others. 
D) The burden of quality falls on those that do the work

Question 41

Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.

Question 42

The quality revolution introduced many tools that can be used to improve the quality of project related processes and outcomes.List three core quality concepts and briefly note how they can be applied to projects.

Question 43

Deming,Juran,Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution.Briefly identify and describe important ideas and concepts that each of these thought leaders contributed.

Question 44

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT: 

A) to give team members a chance to see how all the parts fit together 
B) to convince stakeholders that the project leaders will be good stewards of the customer's and organization's assets 
C) to help involved workers to understand the touch points where work exchanges hands 
D) to emphasize that all decisions will be made exclusively by the project manager

Question 45

Which of the following activities are typically included in a project kick-off meeting?​ 

A) The project manager evaluates team member performance. 
B) The project team collects lessons learned for use on future projects. 
C) The project manager outlines the project goals. 
D) The project sponsor brings in a facilitator to conduct a brainstorming exercise