Deck 11: Building Effective Teams

Question 1

A group that organizes a company softball tournament is an example of a special-interest group.

Answer 1

True

Question 2

Workplace spirituality basically means ensuring that all employees are strongly religious.

Answer 2

False

Question 3

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Answer 3

True

Question 4

Specific and realistic objectives make individual employees more effective,but hinder the performance of work teams.

Question 5

In recent years,employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.

Question 6

A team can be successful without working together to achieve individual and team objectives.

Question 7

Although they are rarely together,virtual teams must meet face-to-face at least once each month.

Question 8

Morale helps achieve teamwork,therefore,there cannot be high levels of teamwork in a work team if morale is low.

Question 9

If a worker is part of a command group,then that worker cannot be a member of another group.

Question 10

The effectiveness of work groups is tied directly to the amount of diversity among the members' personal characteristics.

Question 11

Katzenbach and Smith found that small work teams of ten members or fewer are more likely to be effective than larger work teams.

Question 12

A supervisor cannot order an employee to improve his or her morale.

Question 13

A cross-functional team consists of employees from many different departments or specialties throughout the organization.

Question 14

Employee attitudes and morale can sometimes be shaped significantly by one's fellow workers.

Question 15

Members of a cohesive work group enjoy their group affiliation.

Question 16

Highly effective teams are always supporting and encouraging of one another.

Question 17

A cross-functional team is an example of a command group.

Question 18

A command group is a group of employees according to the authority relationships on the formal organization chart.

Question 19

The Hawthorne Studies supports the adage,"The more things change,the more they stay the same".

Question 20

Morale influences outside the organization are generally beyond a supervisor's control.

Question 21

Aside from referring an employee to some source of assistance there is nothing else the supervisor can do to cope with the factors affecting an employee's morale.

Question 22

Supervisors can sometimes easily fix complaints that come to light in employee attitude surveys.

Question 23

Coaching is when the supervisor tries to identify an employee's personal problems that may be the cause of performance problems.

Question 24

If Anna asks to meet with her supervisor,Terri,for a counseling interview,it is important for Terri to be empathetic and encouraging during the interview.

Question 25

The supervisor plays a key role in coordinating efforts throughout the company to prevent workplace violence.

Question 26

Organizational development (OD)is also known as team building or process consultation.

Question 27

Workplace downsizing has not negatively influenced employee morale because only the "bad apples" have been let go; companies always retain positive-thinking employees.

Question 28

Workplace accidents have nothing to do with possible employee morale problems.

Question 29

In order for an employee assistance program (EAP)to be effective,the supervisor should not get involved once the EAP is handling the situation.

Question 30

The supervisor's main role as counselor is to help the employee get his or her life back together.

Question 31

Strong's Bakery has seven employees; therefore,the provisions of the Family Medical Leave Act (FMLA)do not apply to this company.

Question 32

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

Question 33

One technique to assess employee morale is through an attitude survey.

Question 34

The HR department at Allied Manufacturing started a lunchtime walking club for its employees.This is an example of a wellness program that helps employees stay healthy and reduce employer health costs.

Question 35

"Survivor's syndrome" refers to the joy and relief workers feel when they realize that they have not lost their jobs due to a downsizing.

Question 36

An exit interview is an interview conducted with individuals when they leave a firm.Its purpose is to assess morale and reasons for employee turnover.

Question 37

Attitude surveys and morale surveys differ in many ways,but look to achieve the same thing.

Question 38

In recent years,workplace violence has increased dramatically.

Question 39

Studies of workplace violence have shown that the victims usually do not know their assailants.

Question 40

Increasingly,companies are developing paid time off programs where employees can use their accrued time off for personal reasons rather than solely for illnesses or vacations.

Question 41

Which of the following is NOT one of the ways by which a person may enter an employee assistance program (EAP)?

A)Supervisor referral
B)Self-referral
C)Union referral
D)Team member referral

Question 42

Friendship groups are related primarily to:

A)departmental assignments.
B)the accomplishment of a particular task or project.
C)personalities and social interests.
D)geographic location.

Question 43

All of the following are internal factors that influence employee morale,EXCEPT:

A)relations with co-workers.
B)family relationships.
C)working conditions.
D)compensation.

Question 44

Which of the following statements about employee attitude surveys is correct?

A)Survey questionnaire shouldbe written essentially in the English language.
B)Employees should be allowed to fill out questionnaires on an anonymous basis.
C)All questionnaires must be of the free-form essay type.
D)Employee attitude surveys must always be initiated by a supervisor.

Question 45

Which of the following is NOT a reason why a work group is cohesive?

A)The group is small.
B)The group shares similar personal characteristics.
C)The group has been formed due to outside pressures.
D)The group is below par in paythan that of other employees.

Question 46

The transition team at Zape Inc.votes to move their operations from Ames,Iowa to Orem,Utah.Tina,a junior team member,feels that Peru is a better option.Tina however remains silent and the Utah move proves unsuccessful.This is an example of:

A)favoritsm.
B)nepotism.
C)groupthink.
D)onboarding.

Question 47

During a counseling interview,a supervisor serves all of the following functions,EXCEPT:

A)providing relationship advice.
B)being a good listener.
C)reflecting on what is communicated.
D)providing encouragement.

Question 48

Eric is happy to be working on a strategic planning task force within his company.He feels a strong sense of attachment to the team.He can frankly associate with other team members.Which of the following is a reason cited by Eric for being a part of the team?

A)Behavior guidelines
B)Protection
C)Problem solving
D)Companionship and identification

Question 49

In an organization,the most effective teams are those that:

A)are relatively large.
B)are less cohesive.
C)engage in groupthink.
D)have shared cognition.

Question 50

Which of the following is another term for organizational development (OD)?

A)Collaboration management
B)Orientation
C)Process consultation
D)Onboarding

Question 51

An organized effort by a firm to help employees get and stay healthy to remain productive is known as _____.

A)a counseling program
B)a wellness program
C)mentorship
D)orientation

Question 52

Which of the following is a technique for assessing employee engagement?

A)Supervisory trainings
B)Phychological tests and exams
C)Observations and studies
D)Workplace theories

Question 53

Which of the following factors would negatively affect employee morale?

A)Outsourcing
B)Appreciation
C)Recognition
D)Engagement

Question 54

Yesterday,Andrew decided to talk to Jillian about her performance.Jillian has been a good performer,but lately her productivity is deteriorating.In this scenario,Andrew should:

A)issue a warning to Jillian.
B)meet privately with Jillian in a counseling interview.
C)confront Jillian on the job in front of other employees.
D)ignore the problem but start looking for Jillian's replacement.

Question 55

_____ is defined asa composite of feelings andattitudes that individuals andgroups have toward their work,working condition,supervisors,top-level management,and theorganization.

A)Groupthink
B)Ethics
C)Morale
D)Accountability

Question 56

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

A)Teams function better when they have more than ten members in them.
B)Team members should have complementary skills.
C)Teams should be committed to objectives that are realistic and specific.
D)Team members should be committed to the group and its performance.

Question 57

When Mason Automotive Supply asked employees from a number of departments,such as marketing,finance,sales,human resources and production,to come together to accomplish a particular task,it was an example of a:

A)command group.
B)special-interest group.
C)task group.
D)friendship group.

Question 58

Kenyon is a supervisor at Rhombus Inc.Maggie has been the top performing employee last year,but her performance has sharply declined over the last two months and her tardiness is becoming an issue.In this scenario,Kenyon should:

A)encourage Maggie to become involved in the company's wellness program.
B)issue a warning to Maggie and find her replacement soon.
C)refer Maggie to the company's employee assistance program.
D)advise Maggie to become a member of a command group.

Question 59

The Hawthorne Studies is comprehensive research focused on:

A)work group dynamics.
B)individual behavior.
C)subordinate-superior relationships.
D)effective supervision.

Question 60

Which of the following is NOT a common reason for the formation of work groups?

A)Problem solving
B)Behavior guidelines
C)Companionship and identification
D)Labor union mandates

Question 61

State Line Inc.'s executive team meets every two weeks to discuss strategies and tactics to move the company forward.The team consists of the company president and five vice presidents.Which of the following types of work groups doesexecutive team represent?

A)Command group
B)Cross-functional team
C)Task group
D)Special interest group

Question 62

Carla is upset about a recent action taken by a top manager at her company that was against the interest of the employees in the lower levels of management.Carla knows that others employees also feel the same way.If she wanted to form a group to look into the matter more closely,which type of group would be recommended?

A)Command group
B)Cross-functional group
C)Friendship group
D)Special-interest group

Question 63

What is synergistic effect?

Question 64

During the holiday season,workers at a non-profit organization recognized that due to the high level of diversity among the staff,a denominational holiday party would not be suitable.To celebrate the gift of giving,regardless of religious affiliation,the workers decided instead to donate gifts to charities in other employees' names.This scenario demonstrates:

A)organizational development.
B)corporate social responsibility.
C)workplace spirituality.
D)synergy.

Question 65

Which of the following terms refers to the interaction of two or moreindividuals such that theircombined efforts are greaterthan the sum of their individualefforts?

A)Synergistic effect
B)Butterfly effect
C)Team work
D)Collaboration

Question 66

Allison,an HR manager at I.E.Inc.,closely monitors job performance,tardiness,absenteeism,and employee complaints among the staff as a way to gauge employee morale.Which method of assessing morale does she rely on most?

A)Interviewing
B)Observation and study
C)Attitude surveys
D)Journal findings

Question 67

A labor union is an example of a _____.

A)command group
B)special-interest group
C)friendship group
D)task group

Question 68

During which stage of the group development process,aregroup members often on their best behavior?

A)Storming
B)Norming
C)Forming
D)Performing

Question 69

The marketing and branding team at Jesse's company has been meeting for several months,and the group has been extremely productive.The group works together to make decisions and establish goals with little outside supervision,and it is ready to unveil a report and several new campaigns.In which of the following stages of the group development process isJesse's group most likely in?

A)Storming
B)Norming
C)Performing
D)Adjourning

Question 70

Once group members establish their roles and responsibilities and a shared understanding of the goal,they tend to move forward productively with the work.This occurs during the _____ stage of group development process.

A)forming
B)storming
C)norming
D)adjourning

Question 71

Wendy has been designated as group leader of a task force at work that just met for orientation last week.During the second meeting,group members began sharing ideas and perspectives about tasks to be accomplished,and Wendy observed that conflict arose among some of the group members.She focused on coaching task force members on use of professional behavior.In which of the following stages of the group development process,isWendy's task force currently in?

A)Forming
B)Storming
C)Norming
D)Performing

Question 72

According to the American Council on Drug Education,which of the following statements is true regarding drug abusers in the workplace in comparison to non-drug abusers?

A)Drug abusers are equally as likely to miss work.
B)Drug abusers are less likely to file a workers' compensation claim.
C)Drug abusers are two-thirds as productive.
D)Drug abusers are less likely to be involved in on-the-job accidents.

Question 73

At L.T.Manufacturing,a team was formed to tackle recent issues with the timely shipping ofproducts.Members of the team come from different departments including production,design,distribution,and marketing.Which of the following terms can best describe the team?

A)Command group
B)Cross-functional team
C)Friendship group
D)Special-interest team

Question 74

Briefly discuss the impact of downsizing on employee morale.

Question 75

A geographically dispersed team (GDT)is another name for a _____.

A)virtual team
B)demographic team
C)cross-functional team
D)command team

Question 76

Nancy has been asked to serve as a neutral conference leader for Krypton Inc.'s quality control group.The group focuses on resolving quality issues ranging from customer service complaints to manufacturing problems.Discussion during the meetings is honest and informal,and Nancy focuses on helping members come up with ideas to resolve these issues.This scenario best demonstrates a(n)_____.

A)organizational development
B)the synergistic effect
C)groupthink
D)orientation

Question 77

What does organizational development strive to address?

Question 78

When is a task group necessary?

Question 79

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past.What accounts for this lowered morale?

Question 80

Describe some of the characteristics that increase the cohesiveness of work groups.