Deck 1: The Supervisory Challenge

Question 1

Despite the rather low birthrate in recent decades,both the population and the workforce will continue to grow.

Answer 1

True

Question 2

Foreman,team leader,and coach are other designations for working supervisor.

Answer 2

True

Question 3

Both the labor force and the population are getting younger.

Answer 3

False

Question 4

An organization that seeks to obtain a competitive advantage can do so by hiring qualified people,training those people,and appropriately using those people's skills.

Question 5

The functional management approach focuses on determining the most efficient ways to increase output and productivity.

Question 6

Flextime allows employees to choose their work schedules within certain limits,for example,instead of working 9-to-5 an employee might elect to work from 8-to-4 instead.

Question 7

A key component of Frederick Winslow Taylor's scientific management theory was the belief that managers should plan what,where,and how employees should produce a product.

Question 8

Quantitative/system approaches are frequently found in large organizations where sales costs and production data are analyzed using computer technology.

Question 9

The notion of Frederick Winslow Taylor's scientific management approach gave rise to the functional management approach.

Question 10

As the number of service industry jobs has fallen in the U.S.in recent years,the number of manufacturing jobs has risen.

Question 11

Supervisors are middle managers who oversee entry-level employees.

Question 12

The Hawthorne studies concluded that workers perform differently than they normally did because the researchers were observing them.

Question 13

The managerial function of controlling consists mainly of directing subordinates' actions.

Question 14

Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail.Martina is taking advantage of the administrative policy known as flextime.

Question 15

The invisible barrier that limits the advancement of women and minorities is known as the glass wall.

Question 16

One of the most dramatic changes that has occurred in the past several decades has been the increase in the number and percentage of women in the workforce.

Question 17

The term diversity refers to the cultural,ethnic,gender,age,educational,racial,and lifestyle differences of employees.

Question 18

The fact that people will perform differently when being observed is known as the Hawthorne effect.

Question 19

Compared to their parents,generation Xers require less leisure time and have far more concern about staying with companies for long periods of time.

Question 20

Henri Fayol identified planning,organizing,commanding,coordinating,and controlling as critical to managerial effectiveness.

Question 21

Which of the following statements is true about recent trends in business?

A)Employers are currently paying a larger percentage of employees' healthcare costs than in the past.
B)Manufacturing jobs are no longer the gateway for high-school graduates to enter the middle class.
C)Shifts in shopping trends are causing companies to close their online stores while trying to open more brick-and-mortar stores.
D)The search for jobs has become less competitive.

Question 22

Like most managers,the primary challenge that Heather will face in the future is dealing with too many high-skilled workers.

Question 23

Today's employees expect opportunities for empowerment on the job.

Question 24

Mid-level management creates the overall philosophy and vision of a firm.

Question 25

Supervisors must recognize the value of a diverse workforce and their own need to become more adaptable to change.

Question 26

Conditional workers are part-time,temporary,or contract employees whose work is scheduled around the needs of the employer.

Question 27

Which of the following statements concerning supervisors is NOT true?

A)Supervisors are considered to be mid-level managers within an organization.
B)Managers expect supervisors to obtain better performance from their human resources in an environment that is constantly changing.
C)The work of supervisors requires professional and interpersonal skills.
D)It is typically the first management experience people obtain.

Question 28

Juanita's supervisor,Stephen,has asked her for input on how to make the workplace more enjoyable.Stephen is practicing participative management.

Question 29

Ali has been a supervisor for ten years; therefore,additional education or training would not benefit her.

Question 30

Effective supervisors must be able to maintain their perspective in the face of rapidly changing conditions.

Question 31

To provide a foundation for the type of corporate culture that is desired,companies develop mission statements and ethical codes statements.

Question 32

Generally speaking,large companies allow supervisors a broader range of managerial opportunities,because fewer management positions exist in smaller companies.

Question 33

Human resources are any organization's most important resources.

Question 34

The service sector will generate almost all employment gain through the year 2016.

Question 35

Selecting and training individuals to fill job openings is the first step in managing people.

Question 36

Many individuals are promoted to their first supervisory role from a non-supervisory role in the same organization.

Question 37

Typical of a Generation Xer,Zack is not very concerned about staying with his company for a long period of time.

Question 38

Organizations expect supervisors to role-model ethical behavior for employees.

Question 39

Rita has recently been promoted from bank teller to first-level manager.As a result of the promotion,she is now in charge of eight bank tellers.Rita can best be described as a _____.

A)supervisor
B)shareholder
C)top-level manager
D)senior manager

Question 40

Which of the following statements is true about working supervisors?

A)They are considered mid-level managers.
B)They work with the top managers to set the organizational mission and goals.
C)They may not be legally considered part of management.
D)They are individuals with designations such as director and vice president.

Question 41

Sierra uses mathematical models to determine the effect on production if the cost of materials increases by 20 percent.She is utilizing _____.

A)scientific management
B)the behavioral science approach
C)the functional approach
D)the quantitative/systems approach

Question 42

Which of the following is NOT a characteristic of the work attitudes and experiences of generation Xers?

A)They have far less concern about staying with companies for long periods.
B)They are more patient and willing to accept change.
C)They expect employers to provide them with more personal and leisure time.
D)They harbor considerable skepticism about management's values and management's concerns for employees.

Question 43

According to Frederick Winslow Taylor,the father of scientific management,:

A)workers should take up more work and responsibility than the managers.
B)workers are economically motivated.
C)worker productivity improves when workers are given importance and attention.
D)managers should not have formal authority over workers.

Question 44

Which of the following is NOT one of the steps of the functional approach to management?

A)Use organizational elements toward common objectives
B)Design a structure, with clearly defined tasks
C)Plan a course of action
D)Eliminate authority lines from the organization

Question 45

In international business,_____.

A)many U.S. firms have moved production overseas because of low wages.
B)too much information (TMI) is being seen as a boon by all supervisors around the world.
C)corporate culture is largely the same everywhere.
D)supervisory techniques that work in the Untied States are almost always successful in other countries as well.

Question 46

Giving employees the authority and responsibility to achieve their individual and the organization's objectives is known as _____.

A)development
B)autocratic management
C)empowerment
D)two-tier management

Question 47

The _____ requires firms employing 100 or more workers to provide 60 days' advance notice to employees before shutting down or conducting substantial layoffs.

A)Family and Medical Leave Act
B)Worker Adjustment and Retraining Act
C)Occupational Safety and Health Act
D)Fair Labor Standards Act

Question 48

Which of the following is true about the glass ceiling?

A)It refers to the absence of formal authority in an organization.
B)Itcompartmentalizes meninto certainoccupational classes.
C)It impacts both minorities and women.
D)It refers to the belief that women are more effective leaders than men.

Question 49

Which of the following statements is true of the Behavioral School of Management?

A)It emphasizes the behavior of the management in organizations.
B)It focuses on what motivates individual and group behavior in organizations.
C)It focuses on mathematical models that determine organizational success.
D)It focuses on the tasks that are associated with each job in an effort to improve productivity and the work behavior of employees.

Question 50

Emmanuel is a supervisor at a private retail store where employee productivity is high and turnover is low.He strongly believes that the secret to his store's success is rewarding the accomplishment of the worker financially.This belief best fits within the _____ to management.

A)functional approach
B)human relations approach
C)systems approach
D)scientific management approach

Question 51

A continuous process of assimilation and growth within the organization for new hires is referred to as _____.

A)onboarding
B)outsourcing
C)empowerment
D)employee engagement

Question 52

Which of the following statements is true about the scientific management approach?

A)It focuses on determining the best way to perform a task.
B)It states that money is the least effective motivation for most workers.
C)It was proposed by Henri Fayol.
D)It states that workers must assume more work and responsibility than managers.

Question 53

Quantitative approaches are often closely connected with _____ approaches,in which mathematical models are used to analyze data for decision making.

A)behavioral
B)systems
C)scientific management
D)functional

Question 54

When Samara took up a job in Delta Inc.,she learned that the company has a mentoring program in place that is meant to engage new hires.She also learned that Delta conducts special training sessions about jobs,tasks,and the general organizational culture and rules to help the new hires assimilate well into the organization.Which of the following concepts is illustrated in the scenario?

A)Outsourcing
B)Job redesign
C)Onboarding
D)Job deskilling

Question 55

In the context of demographic differences in workforce,millennials are likley to emphasize _____.

A)loose rules
B)group activities
C)security
D)individualistic cultures

Question 56

Which of Fayol's five functions of management means pulling organizational elements toward common objectives?

A)Planning
B)Organizing
C)Coordinating
D)Controlling

Question 57

The supervisors at Millcroft Industries have been instructed to allocate more time for on-the-job employee training and to encourage workers to pursue continuing education.These measures are taken by the company to improve the skills of the employees and thus provide better products and services to its customers.Millcroft Industries is most likely attempting to:

A)downsize.
B)increase overhead costs.
C)implement job deskilling.
D)gain a competitive advantage.

Question 58

Which of the following is NOT an accurate statement about business trends?

A)Fewer businesses are likely to outsource work to differnt countries.
B)Small and midsize firms are expected to create most of the job growth in the coming decade.
C)Low-paying jobs are likely to be on the rise.
D)Labor shortage at all skill levels is on the rise.

Question 59

As foreman at a small but growing construction company,Ricky performs supervisory functions on a regular basis,but is not officially considered a part of management.Ricky can best be described as a _____.

A)supervisor
B)working supervisor
C)board of directors member
D)top-level manager

Question 60

The set of shared values,purposes,and beliefs that employees have about an organization is its _____.

A)organizational science
B)value statement
C)corporate social responsibility
D)corporate culture

Question 61

As a manager,Jamie gives her employees authority and responsibility to carry out their tasks.She also encourages them to pursue their individual work goals in addition to the organization's goals.Jamie's employees also make certain decisions by themselves.This scenario illustrates _______.

A)job deskilling
B)employee empowerment
C)non-participative management
D)negative reinforcement

Question 62

While seeking employment elsewhere,employees should _____.

A)make or receive job-search-related calls at work
B)schedule their interviews during work hours of the current workplace
C)quit their current jobs before searching for new jobs
D)advise prospective employers to contact them at home

Question 63

According to the Hawthorne effect,what happens to employees while being observed?

Question 64

_____ are invisible barriers that compartmentalize women and minorities into certain occupational classes.

A)Glass hurdles
B)Glass bridges
C)Glass ceilings
D)Glass walls

Question 65

Nicole works from home full-time for a non-profit organization.She receives work from and sends work to the office via a computer and modem.This is an example of _____.

A)flextime
B)job sharing
C)telecommuting
D)outsourcing

Question 66

The traditional mode of face-to-face communication has been altered most significantly by which change in technology?

A)Rise of social networking sites
B)The popularity of flextime in corporations
C)The popularity of job sharing in corporations
D)Declining use of English as the language of business

Question 67

Wanda has observed that at her company,the human resources and accounting departments are made up almost entirely of women,while other areas such as sales are composed primarily of men.This is an example of which type of workplace barrier?

A)Glass ceiling
B)Glass wall
C)Visible hurdle
D)Visible ladder

Question 68

Which of the following is NOT crucial for supervisors to become true professionals?

A)They must implement micromanagement techniques.
B)They have to develop as innovators and idea people.
C)They must engage in constant self-improvement and self-renewal.
D)They must constantly update their own skills and knowledge.

Question 69

What is corporate culture,and who is responsible for setting the tone of a corporate culture?

Question 70

Gwendolyn loves her job and feels connected to her company's objectives because she feels she does something important,finds the work stimulating,and has plenty of opportunities for personal and professional growth.Gwendolyn can best be described as a(n)_____.

A)deskilled employee
B)disgruntled employee
C)hands-off employee
D)engaged employee

Question 71

Omega Corp.allows employees to choose their work hours within stated limits.This type of workplace policy is known as _____.

A)flextime
B)job sharing
C)telecommuting
D)job redesign

Question 72

Lisa drives a bus for the county school system,where she works limited hours within a nine-month contract that is based on the school system's needs.She does not receive health or retirement benefits.Lisa is a member of the _____ of the school.

A)exempt workforce
B)contingent workforce
C)non-contingent workforce
D)non-exempt workforce

Question 73

_____ prohibits discrimination in hiring,promotion,discharge,pay,benefits,and other aspects of employment on the basis of race,color,religion,gender,or national origin.

A)Title VII of the Civil Rights Act, as amended (1964)
B)Labor Management Relations Act (Taft-Hartley) (1947)
C)Worker Adjustment and Retraining Act (WARN) (1988).
D)Fair Labor Standards Act (FLSA) (1938)

Question 74

List at least five current workplace trends.

Question 75

Discuss the measures companies have taken to help their employees balance their family and job responsibilities.Why are companies taking these measures?

Question 76

Based on the notion of corporate social responsibility,to which level of responsibility does doing what is right,just,and fair relate?

A)Legal responsibility
B)Ethical responsibility
C)Economic responsibility
D)Philanthropic responsibility

Question 77

What level of the management hierarchy are supervisors a part of? Who are supervisors responsible for managing?

Question 78

_____ occurs when employees are in jobs that do not use their skills,knowledge,and abilities.

A)Competitive advantage
B)Contingent work
C)Unemployment
D)Underemployment

Question 79

Why are production facilities of U.S.firms being relocated to China,India,South Korea,Eastern Europe,South America,Africa,Mexico?

Question 80

Sylvia just began a new job as a retail customer service representative.However,she is disappointed that the new job does not allow her to use her technology literacy skills.Which of the following terms best describes Sylvia's level of employment?

A)Unemployment
B)Absolute advantage
C)Underemployment
D)Contingent work