Deck 2: The Management Functions

Question 1

The five functions of management can be viewed as a circular,continuous movement as each function flows into and overlaps with other functions.

Answer 1

True

Question 2

The staffing function is nothing more than selecting the right employees to complete the task.

Answer 2

False

Question 3

The primary managerial functions differ depending on the manager's level within the managerial hierarchy.

Answer 3

False

Question 4

Arranging and distributing work among members of the work group to accomplish the organization's goals take place in the staffing function.

Question 5

A supervisor is an employee's primary contact with management.

Question 6

Managers must get things accomplished with and through people by guiding them and motivating their efforts toward common objectives.

Question 7

The time and effort involved in each function of management will vary depending upon the level of the hierarchy in which the manager is a member.

Question 8

Administrative skills include the ability to plan,organize,and coordinate the activities of a work group.

Question 9

A role of the supervisor is to do all those things that enable employees to effectively and efficiently achieve organizational objectives.

Question 10

When most companies appoint a new supervisor,the supervisor is selected based on his/her technical competence,willingness to work hard,and prior performance.

Question 11

The supervisory role is a difficult and demanding role because supervisors are the people "in the middle."

Question 12

Planning can best be defined as preparation for the future.

Question 13

Conceptual skills include the ability to ascertain the hidden rules of an organization.

Question 14

The only skills a supervisor needs in order to be effective are technical and human relations skills.

Question 15

In the controlling function,supervisors evaluate performance to ensure actual performance is in line with intended performance and changes are made if outcomes are not being met.

Question 16

There is a growing realization that an autocratic,coercive management style results in more productive,loyal employees.

Question 17

Technical skills involve the ability to plan,organize,and coordinate activities.

Question 18

Many companies use the terms "associate" or "team member" in place of the term "supervisor."

Question 19

Team-based organizational structures commonly focus on customer satisfaction,productivity,profitability,and continuous improvement.

Question 20

The ability to work with people is an important human relations skill.

Question 21

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers,supervisors,and employees.

Question 22

Delegation is the process of entrusting duties and related authority to subordinates.

Question 23

Managerial authority is not granted to individuals,but rather to the titles that they hold.

Question 24

An accounting supervisor typically meets with supervisors from production,sales,and shipping to coordinate cost accounting,inventory records and billing.This is using the process of cooperation.

Question 25

Supervisors are truly the "people in the middle" because:

A)they lack formal authority over their subordinates.
B)they do not have any professional contacts with management or labor.
C)they report to higher management and are the employees' primary contact with management.
D)they are in the middle-managerial level in any organization and set organizational goals for the entire organization.

Question 26

Teams are a means to an end,and that end is superior performance to what team members would achieve working as individuals.

Question 27

_____ pertain to the ability to give-and get-information.

A)Political skills
B)Communication skills
C)Spatial skills
D)Abstract skills

Question 28

Generally,it is better for a supervisor to display power and formal authority.

Question 29

It is not necessary for supervisors to delegate authority to lower levels for an organization to be effective.

Question 30

_____ pertain to the ability to obtain,interpret,and apply the informationneeded to make sound decisions.

A)Technical skills
B)Conceptual skills
C)Human relations skills
D)Political skills

Question 31

_____ pertain to the ability of a supervisor to perform the jobs in his or her area ofresponsibility.

A)Autocratic skills
B)Technical skills
C)Abstract skills
D)Spatial skills

Question 32

The growing diversity among employees has contributed to the increased use of teams in the workplace.

Question 33

While cooperation is helpful and the lack of it could impede progress,its presence alone will not necessarily get the job done.

Question 34

_____ pertain to the ability to work with and through people; theseskills include open-mindedness and the ability to motivate team members.

A)Human relations skills
B)Spatial skills
C)Abstract skills
D)Conceptual skills

Question 35

According to Harvard professor John P.Kotter; management involves keeping the current system operating through planning,budgeting,staffing,controlling,and problem-solving,while leadership is the development of vision and strategies.

Question 36

While cooperation is helpful and the lack of it could impede progress,its presence along will not necessarily get the job done.

Question 37

Jameson is a supervisor at Brenton Mills managing a team of fifteen subordinates.He is well-liked by his workers because of his open-door policy,holding of professional development programs,advocacy of his team to senior management,and a general concern for their welfare.In this case,Jameson displays characteristics consistent with _____.

A)hands-off leadership
B)austere leadership
C)coercive leadership
D)servant leadership

Question 38

An arbitrator is a person selected by the union and management to provide recommendations as to how a grievance could be resolved.

Question 39

Managers innovate; leaders administer.

Question 40

A group of employees do not become a team until its members share values and purpose.

Question 41

_____ is the managerial function ofguiding employees towardaccomplishing organizationalobjectives.

A)Staffing
B)Planning
C)Leading
D)Controlling

Question 42

People are often influenced by another personbecause of some tangible or intangible aspect of another's personality.This kind of power is referred to as _____ power.

A)reward
B)expert
C)legitimate
D)referent

Question 43

Juanita,a first-line manager at a software manufacturer,wants to help her subordinates develop their skills in specific technical areas.Therefore,she selects certain duties that she is responsible for and transfers them over to her subordinates for completion.She then follows up to provide guidance and feedback.This process is referred to as _____.

A)downward management
B)delegation
C)upward management
D)outsourcing

Question 44

The acceptance theory of authority states that:

A)the authority that a supervisor holds need not have to be legally or officially recognized.
B)managerial authority is not granted to an individual but rather to the position the individual holds at that time.
C)managers do not have authority unless employees recognize and agree to it.
D)it is better for a supervisor not to display power or formal authority.

Question 45

The managerial function of _____ involves ensuring that actual performanceis in line with intended performance and taking corrective action asneeded.

A)organizing
B)deskilling
C)controlling
D)planning

Question 46

_____ includes the tasks of recruiting,selecting,orienting,training,appraising,promoting,andcompensating employees.

A)Controlling
B)Staffing
C)Leading
D)Deskilling

Question 47

Which of the following is NOT a limitation to authority?

A)Union contract provisions
B)Government or regulatory agency restrictions
C)Company policies
D)Competitors' practices

Question 48

_____ is a leadership style that emphasizes collaboration,trust,and empathy; engages followers in all aspects of the organization;and helps followers to better themselves.

A)Demonstrative leadership
B)Autocratic leadership
C)Servant leadership
D)Hands-off leadership

Question 49

Venus Inc.has recently implemented a new work process for its finance department.To check whether the new system is delivering the required results or not,the managers at Venus are conducting surveys and random checks.Which of the following managerial functions is illustrated in the scenario?

A)Staffing
B)Leading
C)Organizing
D)Controlling

Question 50

_____ pertain to the savvy to ascertain the hidden rules of the organizationalgame and to recognize the roles various people play in getting things doneoutside of formal organizational channels.

A)Technical skills
B)Spatial skills
C)Abstract skills
D)Political skills

Question 51

Guiding,teaching,and supervising employees are activities associated with:

A)staffing.
B)leading.
C)organizing.
D)controlling.

Question 52

A person who does the things necessary to allow employees to do the best possible job is known as a(n)_____.

A)mediator
B)arbitrator
C)enabler
D)disciplinarian

Question 53

Supervisors who threaten punishment and discipline use _____power.

A)referent
B)coercive
C)hands-off
D)expert

Question 54

One difference between the manager and the leader is that:

A)unlike the leader, the manager focuses on people.
B)unlike the manager, the leader performs administrative tasks.
C)unlike the manager, the leader challenges the status quo.
D)unlike a leader, the manager innovates.

Question 55

Which of the following statements about the manager and the leader is NOT generally considered to be true?

A)The manager relies on control; the leader inspires trust.
B)The manager focuses on systems and structures; the leader focuses on people.
C)The manager accepts the status quo; the leader challenges it.
D)The manager innovates; the leader administers.

Question 56

_____ is also known as directing,motivating,or influencing because it plays a major role in employee morale,job satisfaction,productivity,and communication.

A)Staffing
B)Planning
C)Organizing
D)Leading

Question 57

_____ is defined as the legitimate or rightful power to lead others,the right to orderand to act.

A)Authority
B)Subordination
C)Seniority
D)Personal power

Question 58

Willis spends a significant amount of his time at work performing tasks such as distributing work among his subordinates and arranging their shifts and tasks to be performed.This relates most closely to which managerial function?

A)Recruiting
B)Deskilling
C)Organizing
D)Downsizing

Question 59

_____ is the managerial function that comes first.

A)Staffing
B)Organizing
C)Controlling
D)Planning

Question 60

_____ pertain to the ability to plan,organize,and coordinate the activitiesof a work group.

A)Administrative skills
B)Spatial skills
C)Abstract skills
D)Political skills

Question 61

What are emotional intelligence skills? How can they help you?

Question 62

On what four elements is the team-based organizational structure focused?

Question 63

Which managerial function should be done first? What does it consist of?

Question 64

During supervisor training,Raquel learns that in disciplining workers,she must ensure that actions meet certain tests of fairness and just cause.Which of the following is NOT an example of just or proper cause?

A)Proper notification
B)Penalties commensurate with the nature of the infraction
C)Sufficient evidence
D)Verbal warnings

Question 65

During a labor dispute,XMY organization and its labor union selected and hired someone to help render a final and binding decision to resolve the dispute.Such an individual is referred to as a(n):

A)arbitrator.
B)negotiator.
C)grievance manager.
D)top-level manager.

Question 66

What is the role of an arbitrator?

Question 67

A(n)_____ isthe negotiated document between the union andthe employer that covers terms and conditions of employment for representedemployees.

A)labor agreement
B)article of incorporation
C)statement of qualification
D)occupational bona fide

Question 68

Which of the following statements is true about coordination?

A)It can be achieved by building networks focused at common objectives.
B)It is achieved in the planning stage rather than the organizing stage.
C)It begins during the controlling function of management.
D)It is adversely affected if there are inter-departmental networks in an organization.

Question 69

Is leadership the same thing as management? Why or why not?

Question 70

Samuel has a strong relationship with his subordinates,who perceive him as possessing significant knowledge,skills,and expertise to manage effectively.In this case,Samuel possesses which level of power?

A)Coercive power
B)Reward power
C)Position power
D)Personal power

Question 71

What are the two main requirements of any supervisory position,and which of these usually determines the effectiveness of a supervisor's performance?

Question 72

A(n)_____ is someone who is selected by the union and managementto render a final and binding decision concerning a grievance when theunion and management cannot settle the grievance themselves.

A)ally
B)arbitrator
C)volunteer
D)mediator

Question 73

_____is the orderly synchronization of efforts ofthe members and resources of an organization to accomplish the organization'sobjectives.

A)Planning
B)Organizing
C)Entropy
D)Coordination

Question 74

Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company.The organization Simon belongs to is most likely to be a(n):

A)industry.
B)labor union.
C)informal club.
D)settlement office.

Question 75

On account of the harsh and severe times that came as a result of the recent economic downturn,ARV Inc.is implementing measures to cut spending and tighten its budget to avoid layoffs.These are referred to as _____ measures.

A)labor
B)austerity
C)arbitration
D)networking

Question 76

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

Question 77

The supervisor who follows _____ ensures that the disciplinaryaction meets certain tests of fairness and elements of normal due process,such as proper notification,investigation,sufficient evidence,and a penaltycommensurate with the nature of the infraction.

A)referent cause
B)illegitimate cause
C)coercive cause
D)just cause

Question 78

Which of the following functions is NOT performed by labor unions on behalf of employees?

A)Employee representation
B)Tax returns for employees
C)Negotiating for employees
D)Bargaining for employees

Question 79

Jonathan is a manager who always threatens people with termination in order to gain compliance.In this case,Jonathan uses which type of power?

A)Reward power
B)Coercive power
C)Expert power
D)Legitimate power

Question 80

A(n)_____ is a complaint that the union has formally presented to management and that alleges a violation of the labor agreement.

A)grievance
B)redress
C)restitution
D)indemnification