Deck 3: Coping Skills for the Medical Assistant

Question 1

Which of the following is an example of episodic stress?

A)Long-term unemployment
B)Dysfunctional relationships  
C)Needlessly worrying
D)Chronic illness

Answer 1

Needlessly worrying

Question 2

Which of the following best describes the order of occurrence in the GAS theory of adaptation?

A)Fight or flight, alarm, return to normal, exhaustion  
B)Exhaustion, alarm, fight or flight, return to normal  
C)Alarm, fight or flight, exhaustion, return to normal  
D)Alarm, fight or flight, return to normal, exhaustion

Answer 2

Alarm, fight or flight, exhaustion, return to normal  

Question 3

Which of the following best describes the fight or flight stage of the GAS theory?

A)The body becomes exhausted by its reaction to stress. 
B)The sympathetic nervous system prepares the body. 
C)The parasympathetic nervous system is activated. 
D)The body begins to perceive and be aware of stress.

Answer 3

The sympathetic nervous system prepares the body. 

Question 4

What is a danger of the honeymoon stage?

A)Depression
B)Pulled in too many directions  
C)Fatigue
D)Unrealistic expectations

Question 5

Which of the following best describes the return to the normal stage of the GAS theory?

A)The body becomes exhausted by its reaction to stress. 
B)The sympathetic nervous system prepares the body. 
C)The parasympathetic nervous system is activated. 
D)The body begins to perceive and be aware of stress.

Question 6

Which of the following best describes how to achieve long-range goals?

A)Set them to be accomplished in less than a year. 
B)Do not adjust or change them. 
C)Make short-term goals to get there. 
D)Stick with the goal no matter what happens.

Question 7

What can help prevent stress and panic associated with too much work?

A)Antidepressants
B)Planning and prioritization  
C)Procrastination
D)Bright colors in the workplace

Question 8

Which of the following is NOT associated with the body's psychological response to stress?

A)Anxiety
B)Depression  
C)Immune system disorders
D)Eating problems

Question 9

Which of the following best describes one of the illnesses associated with longer-duration stress?

A)Fainting
B)Headache  
C)Dyspnea
D)Panic attacks

Question 10

Which of the following goals are focused and have precise boundaries?

A)Specific goals
B)Attainable goals  
C)Measured goals
D)Realistic goals

Question 11

The three categories that stressors can be divided into do not include which of the following?

A)Pressure
B)Confrontation  
C)Conflicts
D)Frustrations

Question 12

Which of the following best describes a technique to prevent stress in the workplace?

A)Use color to create a bright, busy atmosphere. 
B)Close the office, but answer the telephone during lunch. 
C)Play loud music. 
D)Know your limits and be aware of your body's needs.

Question 13

Which of the following best describes a positive way to help cope with stress in the workplace?

A)Play loud music all day. 
B)Encourage employees to work through lunch. 
C)Decorate the office with bright, vivid colors. 
D)Instead of working through lunch to solve problems, take a break.

Question 14

Which of the following is NOT an advantage of short-duration stress?

A)Accomplishing tasks within maximum time limits  
B)Helping to focus on details  
C)Helping to achieve difficult goals  
D)Assisting to perform at best levels

Question 15

How many stages are associated with burnout?

A)Two
B)Five  
C)Three
D)Four

Question 16

Which of the following is NOT one of the characteristics associated with burnout?

A)Role conflict
B)Role ambiguity  
C)Role frustration
D)Role overload

Question 17

Which of the following is NOT considered a change that should take place after you have entered the burnout stage?

A)Change the computer desktop picture. 
B)Think of the glass as half empty, instead of half full. 
C)Make a concerted effort to say "No" to additional work. 
D)Establish some long- and short-term realistic goals.

Question 18

Which of the following describes the end result of unrealistic expectations and a workaholic attitude?

A)Nervousness
B)Burnout  
C)Role ambiguity
D)Self-actualization

Question 19

Who was the theorist who proposed the General Adaptation Syndrome (GAS) theory that adaptation to stress occurs in four stages?

A)Abraham Maslow
B)Martin Johnson  
C)Hans Selye
D)Christian Seyle

Question 20

Which of the following is a cause of long-term stress?

A)Environment
B)Powerlessness  
C)Management style
D)All of the above

Question 21

Identify each statement as a long-term goal or a short-term goal.

Practice accuracy and proficiency when performing tasks and skills.

A) long-term goal
B) short-term goal

Question 22

Identify each statement as a long-term goal or a short-term goal.

Become proficient in all back office clinical skills during the first year of employment.

A) long-term goal
B) short-term goal

Question 23

Identify each statement as a long-term goal or a short-term goal.

Focus on office management during the third year of employment.

A) long-term goal
B) short-term goal

Question 24

Identify each statement as a long-term goal or a short-term goal.

Add front office administrative tasks and skills to the routine during second year of employment.

A) long-term goal
B) short-term goal

Question 25

Which of these traits are least likely to make a person vulnerable to burnout?

A)Poor social support networks
B)Perfectionist  
C)Planner
D)Poorly nourishment

Question 26

Identify each statement as a long-term goal or a short-term goal.

Focus on team-building skills.

A) long-term goal
B) short-term goal

Question 27

Identify each statement as a long-term goal or a short-term goal.

Plan ahead for each task performed by obtaining needed equipment and supplies.

A) long-term goal
B) short-term goal

Question 28

Identify each statement as a long-term goal or a short-term goal.

Evaluate progress on a regular basis and identify areas that need improvement.

A) long-term goal
B) short-term goal

Question 29

Identify each statement as a long-term goal or a short-term goal.

Enroll in office management classes.

A) long-term goal
B) short-term goal