Deck 1: Communicating in Contemporary Organizations

Question 1

Ethics is ______.

A)a 20th-century phenomenon
B)the result of political scandal
C)a cost of doing business
D)the result of the culture,education,and philosophy of management

Answer 1

D

Question 2

Major factors affecting communication contingencies are ______.

A)product quality,diversity,subordination,and competition
B)ethics,diversity,product quality,and competition
C)time,diversity,ethics,and competition
D)competition,creative analysis,product quality,and ethics

Answer 2

B

Question 3

The contingency approach to management communication requires managers to ______.

A)see the interdependence of various aspects of jobs,organizations,and communication
B)use the same communication approach at all times for consistency
C)use creative analysis only in times of emergency
D)not let the situation determine the method of communication

Answer 3

A

Question 4

Which of the following is NOT one of Fayol's principles?

A)discipline
B)division of work
C)cultural diversity
D)authority

Question 5

Age diversity management ______.

A)applies only to the U.S.culture
B)protects the rights of older people
C)includes considerations of the way employees work
D)is especially important to menial jobs

Question 6

Contemporary managerial communication stresses the importance of which of the following?

A)listening
B)keeping written records
C)giving orders
D)maintaining discipline

Question 7

Competition means ______.

A)two or more parties work against one another to acquire the business of a third party.
B)a service or product must possess greater value at the same price.
C)defective parts must be minimal,few product repairs can be tolerated.
D)all of these

Question 8

The systematic evolution of managers as communicators began with ______.

A)the Industrial Revolution
B)World War I
C)World War II
D)the Vietnam War

Question 9

Which approach to management communication is characterized by the interdependence of jobs,organizations,and people?

A)scientific management
B)human relations
C)contingency
D)all of these

Question 10

According to the human relations approach,employee commitment to an organization is gained by ______.

A)economic motivators and authority
B)interpersonal communication skills
C)moderate workload
D)Both economic motivators and authority and interpersonal communication skills

Question 11

Sexual harassment involves ______.

A)language
B)looking
C)touching
D)all of these

Question 12

Strategies for improving communication ethics do NOT include ______.

A)formal ethics training
B)a formal code of ethics
C)a corporate ethics committee
D)a corporate ethics mentor program

Question 13

Which element of scientific management theory is commonly used today in the fast food industry?

A)Employees do not need to comply with a precise job description.
B)Tasks can be completed at any convenient time.
C)There is strict adherence to rules.
D)Training takes a long time. Cognitive Domain: Comprehension

Question 14

A characteristic necessary for competitive advantage is the ability to ______.

A)give orders to employees
B)operate without attracting investment
C)add value to resources
D)develop international contacts

Question 15

The earliest known example of managerial communication may be the record keeping procedure developed by Sumerian priests around ______.

A)1,000 CE.
B)1 CE.
C)5,000 BCE.
D)8,000 BCE.

Question 16

Cultural diversity ______.

A)is really a myth
B)is found only in large cities
C)can make for difficulties in communication
D)requires managers to communicate scientifically

Question 17

According to Dale Carnegie,gaining compliance from other people requires ______.

A)trust and compromise.
B)vision,attractiveness,humility,and sincerity
C)interpersonal skills as personified by forensic debate
D)interpersonal dynamics of attraction and influence

Question 18

Two-way communication between managers and subordinates was first emphasized during the ______.

A)scientific management era
B)human relations era
C)empowerment era
D)contingency era

Question 19

Organizations are ______.

A)stable
B)static entities
C)continuously evolving
D)a dated concept

Question 20

The Hawthorne studies examined which of the following?

A)the effect of light in the work area on productivity
B)employee attitudes and feelings toward the work place
C)social organizations within the work place
D)all of these

Question 21

Dale Carnegie's philosophy stressed that managers should use which of the following strategies to attain employee commitment?

A)economic incentives
B)the authority of the manager's position
C)interpersonal communication
D)threat

Question 22

Scientific management identifies the most efficient and effective manner for performing a task.

Question 23

The Hawthorne studies were originally designed to show the attitudes of employees toward telephone communication.

Question 24

The Hawthorne studies indicated that the best way to increase worker productivity is to ______.

A)show personal interest in the workers
B)change the lighting
C)change the work conditions
D)increase worker compensation

Question 25

All of the following business leaders and philosophers are associated with scientific management EXCEPT ______.

A)Lee Iacocca
B)Frederick Taylor
C)Ray Kroc
D)Frank Gilbreth

Question 26

Which approach to management communication is characterized by Peter Drucker's belief that workers should be considered assets rather than liabilities?

A)administrative approach
B)behavioral approach
C)contingency approach
D)scientific management approach

Question 27

The workplace is less diverse and more complex than it was a few decades ago.

Question 28

Which of the following caused the Empowerment approach to become popular?

A)intense global competition
B)rapidly developing technology
C)the need for faster product development
D)all of these

Question 29

The contingency approach was a management philosophy in the 20th century.

Question 30

Contemporary CEOs are returning to an autocratic model of leadership.

Question 31

Gangplank theory was the first formal recognition of horizontal communication.

Question 32

Dale Carnegie was one of the first writers to link communication skills with managerial effectiveness.

Question 33

The human relations approach during the Carnegie era was manipulative.

Question 34

Sexual harassment definitions are continually evolving.

Question 35

A goal of empowerment is to allow employees more freedom within their jobs.

Question 36

What are the four most common types of workplace diversity?

A)gender,culture,age,and education
B)religion,nationality,age,and gender
C)race,ethnicity,religion,and outlook
D)urbanization,acculturation,orientation,and education

Question 37

Education diversity has decreased managers' ability to seek help from employees.

Question 38

Technology eliminates the need for multicultural awareness.

Question 39

Empowerment is delegating power to employees in the organization.

Question 40

Diversity issues are found in the areas of gender,culture,age,and education.

Question 41

Ethics has no application in business communication.

Question 42

What impact does an age-diverse workforce have on the level of difficulty in communication between employees? Between employees and their managers?

Question 43

Weak managers are more likely to use new social media technologies to facilitate collaboration on work projects than effective managers are.

Question 44

The workplace requires more sophisticated managerial communication skills because it is much more diverse and complex than it was just a few decades ago.

Question 45

What are some typical strategies for empowering employees?

Question 46

Effective communication is NOT a leading indicator of financial performance.

Question 47

Business transactions were recorded in the Middle East as early as 5000 BCE.

Question 48

Based on the ideas in this chapter,what topics should be included in a prepromotional managerial communication training program?

Question 49

What are some of the differences between men and women in workplace communication style?

Question 50

Ethics in business is constantly evolving to match emerging norms and values and varies from country to country.