Deck 3: Communicating With Technology

Question 1

Shaking hands upon meeting someone uses which of the following cues?

A)visual,auditory,tactile,olfactory
B)visual,auditory,tactile,gustatory
C)visual,tactile,olfactory,gustatory
D)auditory,tactile,olfactory,gustatory

Answer 1

A

Question 2

E-mail is the best channel for which of the following?

A)urgent messages
B)dialogues
C)public forums
D)company-wide announcements

Answer 2

C

Question 3

Which of the following is a disadvantage of texting as a channel?

A)Security may be compromised.
B)lack of structure and format
C)unprofessional writing style
D)all of these

Answer 3

D

Question 4

The information transmission capacity of the available sensory channels is known as ______.

A)capability
B)perspective
C)sensuality
D)bandwidth

Question 5

Risks associated with not having policies for use of technology include ______.

A)breaches of confidentiality
B)viruses
C)copyright infringement
D)all of these

Question 6

Mediated technology ______.

A)improves control of specific jobs
B)hinders horizontal integration
C)does not positively alter vertical communication
D)increases managers within a company

Question 7

Managerial decision-making is defined as ______.

A)identifying and solving problems
B)supporting employees and building trust
C)encouraging an open workplace
D)identifying and employing new technologies

Question 8

Employees are more easily persuaded when ______.

A)they like their manager
B)they view the persuader as an authority
C)the manager is physically and psychologically close to them
D)all of these

Question 9

Which of the following is not a common use for internal blogs?

A)project coordination
B)sharing information
C)both project coordination and sharing information
D)promoting the organization

Question 10

Which of the following channels is the best one to use when notifying employees of impending layoffs?

A)one-to-one conversations
B)group meetings
C)e-mail
D)intranet

Question 11

The major advantage for companies of using videoconferencing is ______.

A)travel time and costs for meetings are reduced
B)time zone differences can be ignored
C)meetings are shorter
D)to avoid eye contact

Question 12

As the complexity of a message increases,managers should attempt to use ______.

A)wider bandwidth and the medium that will add to psychological closeness
B)the technology that provides for the greatest amount of feedback
C)symbolism consistent with the complexity
D)all of these

Question 13

One advantage of collaborative writing is ______.

A)it is less expensive
B)it creates open lines of communication
C)more people can become involved in the writing process
D)both it is less expensive and more people can become involved in the writing process

Question 14

Which of the following work activities is not supported by GDSS?

A)idea creation
B)message exchange
C)individual goal planning
D)document preparation

Question 15

The four concepts that help one understand the use of mediated communication include ______.

A)bandwidth,perceived closeness,feedback,and symbolic interactionist perspective
B)bandwidth,perceived closeness,feedback,and capability
C)feedback,closeness capability,volumity,and bandwidth
D)videoconferencing,sensuality,feedback,and perceived closeness

Question 16

Common problems with technology include ______.

A)sensory overload
B)narrow bandwidth
C)reduced opportunities for feedback
D)all of these

Question 17

Written media are symbolic in that they are often perceived to show ______.

A)urgency and personal concern
B)authority and legitimacy
C)a desire for teamwork and collaboration
D)goodwill and protocol

Question 18

When sending a negative message,managers should ______.

A)get right to the point
B)use any available source of technology to get the message to the receiver
C)use e-mail
D)be sensitive to the receiver

Question 19

The extent to which people feel close to each other is called ______.

A)propinquity
B)proximity
C)parallelism
D)propriety

Question 20

When selecting a channel,a manager should consider which aspects of the message?

A)sensitivity,privacy,complexity,and agreeableness
B)sensitivity,agreeableness,privacy,and negativity
C)sensitivity,negativity,complexity,and persuasiveness
D)privacy,complexity,information overload,and negativity

Question 21

With regard to technology,a manager's most important decision is whether to use technological media for communicating a message.

Question 22

The effects of constant e-mail alerts include ______.

A)continuous partial attention
B)impaired decision-making
C)impeded creativity
D)all of these

Question 23

Technology dramatically increases the feedback cycle.

Question 24

Four concepts that help us understand the use of mediated communication are bandwidth,perceived personal closeness,feedback,and the symbolic interactionist perspective.

Question 25

Managerial decision-making is defined as the process of identifying old and developing new problems.

Question 26

Perceived closeness is the information transmission capacity of the available sensory channels.

Question 27

Research suggests that electronic media don't affect the closeness people feel toward each other.

Question 28

Managerial communication behavior represents ritualistic responses to the need to appear competent,intelligent,legitimate,and rational.

Question 29

When a manager uses the face-to-face channel to remind her team of a regular routine meeting,she is ignoring which message factor?

A)sensitivity
B)negativity
C)complexity
D)persuasiveness

Question 30

All uses of technology designed to enhance managerial communication are constructive.

Question 31

Which of the following channels is most likely to get the quickest response?

A)e-mail
B)voicemail
C)text message
D)memo

Question 32

Research shows that managers choose the face-to-face channel to symbolize ______.

A)a desire for teamwork
B)trust or goodwill
C)both a desire for teamwork and trust or goodwill
D)formality

Question 33

The extent to which a message is negative and the extent to which it is sensitive are highly related.

Question 34

Research indicates that the communication of complex detailed information is improved dramatically by using face-to-face rather than written channel.

Question 35

Sensitive messages should usually be communicated in face-to-face settings.

Question 36

Managers should text coworkers rather than e-mail when ______.

A)they do not need a reply
B)they need a quick,brief response
C)they are in a meeting
D)they want a permanent record

Question 37

How short should most routine e-mail messages be?

A)one sentence
B)one screen
C)one paragraph
D)one word

Question 38

It is never acceptable to use a narrow bandwidth channel for sensitive messages.

Question 39

Persuasion is an effort to coerce,fool,seduce,or manipulate the receiver.

Question 40

Today's managers manage information rather than networks of people.

Question 41

GDSS (group decision support systems)increase both efficiency and groupthink.

Question 42

Groupware provides computer-mediated communication systems,allowing different viewpoints and ideas to be compared and discussed in real time.

Question 43

Although the whole rationale for reliance on technology is increased efficiency and productivity,its use must be constantly reassessed.

Question 44

Provide an example in which technology has changed a person's job.

Question 45

What are the most common benefits of enterprise social networks?

Question 46

In terms of information theory,selective attention is the result of information jamming.

Question 47

The decision to use technology affects only the channel among all the variables in the strategic communication model.

Question 48

Bandwidth is the information transmission capacity of the available sensory channels.

Question 49

Give an example in which you could justify the use of communication technology when you are attempting to persuade someone to take an action.

Question 50

Research shows that employees take longer to reply to voicemail messages than to other types of technology.