Deck 10: House-Keeping

Question 1

What is typically the first part of their accommodations guests see when entering their assigned guest rooms?

A) Bath area
B) Toilet area
C) Storage area
D) Sleeping area

Answer 1

D

Question 2

In most cases,what is a reasonable amount of time to hold a valuable item placed into a hotel's lost and found?

A) 30 days
B) 45 days
C) 60 days
D) 90 days

Answer 2

D

Question 3

Which item would be washed in keeping with a hotel's standards for cleaning terry?

A) Bed sheet
B) Tablecloth
C) Pillow case
D) Bath towel

Answer 3

D

Question 4

For how approximately many hours can HIV,the virus that causes AIDS,stay active in dried blood?

A) 12
B) 24
C) 36
D) 48

Question 5

What is the accepted industry term hotel professionals use to identify those housekeepers who are assigned guest room cleaning duties?

A) Maids
B) House persons
C) Rooms persons
D) Room attendants

Question 6

What is true about a hotel's material safety data sheets?

A) Their use is voluntary.
B) Their use is mandatory.
C) They must be provided in English.
D) They are for the use of managers only.

Question 7

On Monday a hotel scheduled 8 workers,each of which worked 8 hours cleaning guest rooms.In that time,174 guest rooms were cleaned.What were the minutes per room achieved by these workers on Monday?

A) 12 minutes
B) 17 minutes
C) 22 minutes
D) 27 minutes

Question 8

Which area in a hotel most often informs a GM of housekeeping deficiencies experienced by the hotel's guests?

A) Front office
B) Housekeeping
C) Sales and Marketing
D) Property Operations and Maintenance

Question 9

Who on a resort hotel's staff would most often be responsible for cleaning lobby elevators used by guests?

A) House person
B) Room attendant
C) Front desk agent
D) OPL staff member

Question 10

What is the denominator in the formula managers use to compute Cost per Occupied Room?

A) Rooms sold
B) Rooms cleaned
C) Rooms reserved
D) Rooms available for sale

Question 11

Property that a guest unintentionally left behind and has forgotten about is referred to as

A) lost property.
B) mislaid property.
C) discarded property.
D) abandoned property.

Question 12

What is the numerator in the formula a manager would use to calculate room attendant wage Costs per Occupied Room?

A) Average minutes per room
B) Total room attendant wages
C) Average daily room attendant wages
D) Average hourly room attendant wages

Question 13

What is the title of the individual responsible for the administration of a hotel's housekeeping department?

A) Housekeeping Manager
B) Executive Housekeeper
C) Manager of Housekeeping
D) Administrative Housekeeper

Question 14

The value of a hotel's investment in linen,terry and machines is reduced when

A) turnover among OPL workers is excessive.
B) guests ignore appeals to reuse terry and linen products.
C) current OPL staff provide extensive training to new OPL workers.
D) OPL workers must be used to manage payroll and related clerical tasks.

Question 15

Which area within a hotel is NOT typically cleaned by a hotel's housekeeping staff?

A) Public
B) Kitchen
C) Laundry
D) Corridors

Question 16

What is the professional association for those managers responsible for the administration of hotel housekeeping departments?

A) HMA
B) IEHA
C) HSMA
D) AHLEI

Question 17

Which type of cleaner would be the best choice for removing rust stains from cement walkways?

A) Acid-based
B) Alkali-based
C) Diluent-based
D) Solvent-based

Question 18

For approximately how many days can bed bugs go without feeding and still stay alive?

A) 20
B) 100
C) 400
D) 800

Question 19

When should room inspectors perform their tasks?

A) Immediately upon guest arrival
B) Immediately upon guest departure
C) After updating room status in the hotel's PMS
D) Prior to updating room status in the hotel's PMS

Question 20

When a guest room is reported in a PMS as being occupied,but the room was not used,and no guest or guest belongings are present in the room,that room's status would be reported by housekeeping as a

A) due out.
B) stay over.
C) sleep-out.
D) check out.

Question 21

What is the recommended rest time for cleaned laundry?

A) 6 hours
B) 12 hours
C) 24 hours
D) 48 hours

Question 22

An Executive Housekeeper instructs OPL workers to begin cleaning terry and linen products in a manner that minimizes water extraction.The result of these instructions will likely be to make the work of OPL employees

A) harder, and increase the OPL's drying costs.
B) harder and decrease the OPL's drying costs.
C) easier, and increase the OPL's drying costs.
D) easier, and decrease the OPL's drying costs.

Question 23

What is the recommended air temperature for drying laundry items?

A) 140-145°F
B) 150-155°F
C) 160-165°F
D) 170-175°F

Question 24

In most cases,how many times its normal usage should a housekeeping department stock to maintain proper laundry par levels?

A) 2 times
B) 3 times
C) 4 times
D) 5 times

Question 25

What results when OPL procedures result in agitation length and strength that is excessive?

A) Excessive water usage
B) Damage to fabric fibers
C) Needless chemical usage
D) Insufficient cleaning of fabrics