Deck 13: Personal Safety and Property Security

Question 1

A jury awards a hotel guest $250,000 in damages for medical expenses directly related to an injury the guest suffered due to a hotel's carelessness.What type of damages has the court awarded this guest?

A) Punitive damages
B) Penalizing damages
C) Retaliatory damages
D) Compensatory damages

Answer 1

D

Question 2

An emergency plan identifies a threat to the safety and/or security of a hotel,as well as

A) the hotel's planned response to it.
B) the legal defense the hotel will use if guests are injured.
C) an estimate of the costs to be incurred if the emergency occurs.
D) a draft of media news releases to be issued after the emergency is over.

Answer 2

A

Question 3

In which order should guests be notified if a fire breaks out in a guestroom?

A) In numerical order from smallest to largest
B) In numerical order from largest to smallest
C) Rooms on either side of the room on fire first, then the rooms immediately below the room on fire.
D) Rooms immediately above the room on fire first, then the rooms on either side of the room on fire.

Answer 3

C

Question 4

In the event of an approaching tornado,hotel guests should normally be instructed to go to the

A) closet in their guest rooms.
B) bath area of their guest rooms.
C) sleeping area of their guest rooms.
D) hallway immediately outside their guest rooms.

Question 5

Which threat to hotel guests' safety and security would likely be considered foreseeable by a court assessing reasonable care on the part of the hotel's management?

A) A slippery floor caused when a guest spills a plate of food from a self-service buffet line.
B) A broken water pipe that floods a guest room and damages a guest's belongings.
C) A broken concrete step in the hotel's entry way that causes a guest to stumble and fall.
D) Damage to a guest's vehicle occurring in a parking lot and caused by another guest.

Question 6

Which area in a hotel would most often be protected by a contact alarm?

A) Exercise room
B) Linen storage area
C) Controller's office
D) General manager's office

Question 7

When a manager knows,or should have known,about a threat to safety,that threat is considered to be

A) pending.
B) imminent.
C) foreseeable.
D) forthcoming.

Question 8

Who would be notified first if a hotel used contact alarms to monitor its front desk area?

A) Hotel Director of Security
B) Fire or police departments
C) Front Office Manager (FOM)
D) Company providing the alarm system

Question 9

A hotel's emergency plan should be kept simple because

A) emergency plans are costly to produce.
B) it must be read and understood by all employees.
C) it will be implemented in a time of heightened stress.
D) a review of it by the courts will be undertaken if the hotel is charged with negligence.

Question 10

Which is NOT an advantage of a hotel utilizing an IP/Wireless security system rather than using a CCTV/DVR security system?

A) The IP/Wireless system records in higher definition (HD).
B) The IP camera is wirelessly connected to the recording system.
C) The IP/Wireless system allows viewers to zoom in on recorded footage.
D) The IP/Wireless system's cameras cost less to purchase than those used in a CCTV/DVR system.

Question 11

Which area would most often be protected by a hotel's internal,rather than external,alarm system?

A) Front desk
B) Cashier stations
C) Linen storage area
D) Controller's office

Question 12

OSHA does not require a hotel to develop a written Emergency Action and Fire Prevention Plan if

A) the hotel employs fewer than 10 workers.
B) the hotel's OSHA Form 300 submissions are up-to-date.
C) no serious accidents have been reported in the previous 12 months.
D) the hotel is part of a chain that has submitted a master Emergency Action and Fire Prevention Plan.

Question 13

What kind of manager,and manager action,is being considered when the legal concept of reasonable care is assessed by a court?

A) A reasonably fair manager
B) A reasonably prudent manager
C) A reasonably educated manager
D) A reasonably experienced manager

Question 14

Who must develop and distribute the information provided in Material Safety Data Sheets?

A) The users of potentially hazardous products
B) The sellers of potentially hazardous products
C) The buyers of potentially hazardous products
D) The manufacturers of potentially hazardous products

Question 15

When used in relation to hotels,the term "safety" refers to protection of

A) a hotel's ability to generate revenue.
B) a hotel's ability to generate operating profits.
C) an individual or business's property or assets.
D) an individual's physical well-being and health.

Question 16

What is always true about employee safety training?

A) It must be offered on a weekly basis.
B) It must be offered by OSHA-trained officials.
C) It must be offered by local law enforcement officials.
D) It must be offered in a language or form all employees can understand.

Question 17

Which event would NOT likely be included in a hotel's emergency planning documents?

A) Power outage affecting the hotel's OPL
B) Dryer fire in the hotel's OPL
C) OPL dryer breakdown
D) Serious injury of an OPL worker

Question 18

Which hotel employees must be trained in the handling of blood-stained items capable of carrying the human immunodeficiency virus (HIV)?

A) All staff
B) F&B staff
C) Front office staff
D) Housekeeping staff

Question 19

What activity would most prevent failure in a hotel's recodable locking system?

A) Regular replacement of lock batteries
B) Regular inspection of the hotels electrical system
C) Regular maintenance of the hotel's back-up generator
D) Regular training in the importance of key card issuing policies

Question 20

What is the highest temperature recommended for operating hotel hot tubs and whirlpools?

A) 100°F (C-39°)
B) 105°F (C-41°)
C) 110°F (C-43°)
D) 115°F (C-46°)

Question 21

When a hotel employee falsifies his time card to indicate he worked more hours than he actually worked,that employee is engaging in

A) fraud.
B) pilferage.
C) collusion.
D) embezzlement.

Question 22

The purchase of an insurance bond (bonding)is a good way for a hotel to protect itself against the negative impact of

A) a fire.
B) a robbery.
C) embezzlement.
D) natural disasters.

Question 23

Which is the best tool hotel managers can use for identifying the inappropriate selling of hotel guest rooms?

A) Manager's Daily
B) Discrepancy report
C) Rooms turnover report
D) MOD Room Inspection checklist

Question 24

What is the most important thing hotel managers must consider if their hotels face the threat of terrorist attacks?

A) Guest safety
B) Property damage
C) Business interruption
D) Damage to their hotels' reputation

Question 25

Which is the LEAST important item to protect if hotel staff is confronted by armed or unarmed robbers?

A) Staff
B) Cash
C) MODs
D) Guests