Question 1

Specific &#34;Do's and Don'ts&#34; of business social practices must be learned and are referred to as&#10;A) codes.&#10;B) protocols.&#10;C) decorum.&#10;D) etiquette.

Accepted Answer

The specific "Do's and Don'ts" of business social practices are referred to as protocols, which are established guidelines for behavior in a particular setting, such as a business or workplace. Codes may refer to a set of ethical or legal guidelines, while decorum generally refers to good manners and behavior in social situations. Etiquette is a broader term that encompasses social norms and conventions in different contexts.

Question 2

A citizen of one country who is employed in another country is called&#10;A) a visitor.&#10;B) an expatriate.&#10;C) a tourist.&#10;D) an emigrant.

Accepted Answer

An expatriate is a citizen of one country who is employed in another country. They are usually sent to work abroad by their company for a specific period of time, and may be provided with certain benefits or allowances for living and working in a foreign country. A visitor is someone who is temporarily in another country for leisure or business purposes, a tourist is someone who is traveling for leisure, and an emigrant is someone who permanently leaves their home country to live in another country.

Question 3

A country's exchange rate refers to the trading of&#10;A) staff members.&#10;B) profits.&#10;C) currency.&#10;D) managers.

Accepted Answer

A country's exchange rate refers to the value of its currency in relation to the currency of another country. It is the rate at which one currency can be exchanged for another. Trading staff members or managers is not related to exchange rates. While profits may be affected by exchange rates, they are not what is being traded in an exchange rate.

Question 4

Working at a hotel and living in a location outside of one's own country can create significant professional&#10;A) and personal challenges.&#10;B) stagnation.&#10;C) out-sourcing.&#10;D) limits to growth.

Accepted Answer

Working at a hotel in a foreign country can pose challenges not only in terms of professional duties and expectations but also in adjusting to cultural differences, language barriers, and being away from one's support system. These challenges can affect both professional and personal aspects of life.

Question 5

Which manager would likely have the most success in an international assignment?&#10;A) A manager who is rigid and inflexible in her belief systems&#10;B) A manager who has never traveled outside his own country&#10;C) A manager who volunteered for the assignment&#10;D) A manager who accepted the assignment only for a pay raise

Accepted Answer

A manager who volunteered for the assignment is most likely to have success in an international assignment because they are more likely to have a positive attitude and a willingness to learn about and adapt to new cultures and ways of doing business. This can lead to better relationships with local employees, customers, and partners, and ultimately, better business results.

Question 6

Which would be most important to the potential success of an expatriate manager?&#10;A) The ability to listen and understand the beliefs of others.&#10;B) The ability to adopt the beliefs of others.&#10;C) Fluency in speaking the local language.&#10;D) The ability to write in the local language.

Accepted Answer

The ability to listen and understand the beliefs of others would be most important for the potential success of an expatriate manager. Being able to communicate effectively, respect cultural differences, and adapt to local customs are crucial skills for a manager working abroad. While fluency in the local language would be useful, it is not the most important factor in ensuring success as a manager in a foreign country. The ability to write in the local language may be helpful in certain situations, but it is not essential for managing a team effectively. Adopting the beliefs of others may also be helpful, but it is more important to understand and respect them.

Question 7

Managers with previous experience living in or visiting another country are&#10;A) always chosen for international assignments.&#10;B) never chosen for international assignments.&#10;C) better prepared to succeed in international assignments.&#10;D) less well-prepared to succeed in international assignments.

Accepted Answer

Managers with previous experience living in or visiting another country are better prepared to succeed in international assignments. This is because they will have already experienced some of the challenges and cultural differences they may encounter in their new assignment, making it easier for them to adapt and be successful. However, this does not mean that they are always chosen for international assignments, as other factors such as language skills and job performance will also be considered.

Question 8

Why do multi-national hotel groups often prefer local citizens to serve in top-level management positions?&#10;A) The salaries paid to local managers will be lower.&#10;B) It is easier to find well-trained and high-quality managers locally.&#10;C) Employee morale will improve as workers recognize they can be promoted to the highest levels of management.&#10;D) Local citizens will be less likely to resign their positions during difficult economic times.

Accepted Answer

Local managers can serve as role models and demonstrate that high-level positions are attainable within the company, which can significantly boost employee morale and motivation.

Question 9

What is NOT an example of the type of country-specific background facts expatriate managers must learn about their new host countries?&#10;A) What are the most important holidays?&#10;B) What are the accepted standards for punctuality?&#10;C) What is the prevailing hotel ADRs in the country?&#10;D) What is the size and population of the country?

Accepted Answer

Hotel ADRs (average daily rates) are not relevant background facts for expatriate managers to learn about their new host countries.

Question 10

Which is an example of an additional benefit that may be granted to an expatriate manager?&#10;A) Overtime pay&#10;B) Extended annual leave&#10;C) Shorter working hours&#10;D) Two or more personal assistants

Accepted Answer

Extended annual leave is often granted to expatriate managers to allow them time to visit their home country or to take vacations, recognizing the challenges and sacrifices associated with international assignments.

Question 11

What is true about the English language as it relates to the international hotel business?&#10;A) English is spoken by many, but not all, international hotel managers.&#10;B) English is spoken by all international managers.&#10;C) English is spoken by most hourly employee who work in international hotels&#10;D) All international hotel guests know how to speak English.

Accepted Answer

The answer of What is true about the English language...

Question 12

A country whose income per person is high by world standards is referred to as&#10;A) an undeveloped country.&#10;B) a developed country.&#10;C) an emerging country.&#10;D) an unmerged country.

Accepted Answer

The answer of A country whose income per person is...

Question 13

Whose support would be MOST important for a manager considering accepting an international assignment?&#10;A) The manager's current boss&#10;B) The manager's future guests&#10;C) The manager's future employees&#10;D) The manager's family

Accepted Answer

The answer of Whose support would be MOST important for...

Question 14

When would it be best for transitional training for an international work assignment to occur?&#10;A) Before arrival in the host country.&#10;B) Immediately after arrival in the host country.&#10;C) Before and after arrival in the host country.&#10;D) One year after arrival in the country.

Accepted Answer

The answer of When would it be best for transitional...

Question 15

To be successful in a new culture it may be necessary to&#10;A) defend current ideas and habits to those who do not now hold them.&#10;B) avoid learning new ideas and habits.&#10;C) unlearn old habits and ideas.&#10;D) teach their current habits and ideas to those whom the managers will now be managing.

Accepted Answer

The answer of To be successful in a new culture...

Question 16

When compared to others,a person who does not adapt well to change will&#10;A) have less difficulty adjusting to work and living in another culture.&#10;B) always be chosen for an international assignment.&#10;C) have greater difficulty adjusting to work and living in another culture.&#10;D) never be chosen for an international assignment.

Accepted Answer

The answer of When compared to others,a person who does...

Question 17

The financial ripple that occurs within a local economy when money is spent and then re-spent is referred to as&#10;A) taxable income.&#10;B) the multiplier effect.&#10;C) capital accumulation.&#10;D) a capital expenditure.

Accepted Answer

The answer of The financial ripple that occurs within a...

Question 18

Which is an example of the culture of another country?&#10;A) The ratio of women to men in the country&#10;B) The number of women in the country&#10;C) The number of men in the country&#10;D) How men and women interact in public

Accepted Answer

The answer of Which is an example of the culture...

Question 19

A low- or middle-income country in which most people have a low standard of living and access to fewer goods and services than do persons in countries with higher income levels is referred to as&#10;A) an emerging country.&#10;B) a developing country.&#10;C) a developed country.&#10;D) an unmerging country.

Accepted Answer

The answer of A low- or middle-income country in which...

Question 20

Cross-cultural adaptability refers to the extend one can adapt to another country's&#10;A) eating habits.&#10;B) culture.&#10;C) art.&#10;D) religion.

Accepted Answer

The answer of Cross-cultural adaptability refers to the extend one...

Question 21

In which employee group are those who are in it the youngest?&#10;A) Generation Z&#10;B) Generation Y&#10;C) Generation X&#10;D) Generation B

Accepted Answer

The answer of In which employee group are those who...

Question 22

In which employee group are those who are in it the oldest?&#10;A) Generation Y&#10;B) Millenniums&#10;C) Baby boomers&#10;D) Generation X

Accepted Answer

The answer of In which employee group are those who...

Question 23

Who would be considered a direct report of a hotel's Front Office Manager?&#10;A) Room attendant&#10;B) Desk agents&#10;C) Sous chef&#10;D) Controller

Accepted Answer

The answer of Who would be considered a direct report...

Question 24

Managers can sometimes perceive they are dealing with &#34;problem&#34; employees when,in fact,&#10;A) cultural similarities are too great to notice any real differences.&#10;B) the employees do not speak English.&#10;C) cultural differences are influencing the work situation.&#10;D) the employees are underpaid.

Accepted Answer

The answer of Managers can sometimes perceive they are dealing...

Question 25

Which is an example of jargon that might be used in the hotel industry by a native English speaker?&#10;A) An F&B Director says &#34;We need to 86 that menu item.&#34;&#10;B) A GM says &#34;We need to increase our ADR.&#34;&#10;C) A hotel controller says &#34;We need to file these invoices properly.&#34;&#10;D) An Executive Housekeeper says, &#34;Our guestroom cleaning supply usage is too high.&#34;

Accepted Answer

The answer of Which is an example of jargon that...

Deck 15: Managing in the Global Hotel Industry