Deck 14: Change and Conflict Resolution

Question 1

What is the theory that is based on responsiveness and flexibility?

A) Chaos Theory
B) Learning Organization Theory
C) Diffusion of Innovations Theory
D) Change Theory

Answer 1

Learning Organization Theory

Question 2

Which of these is a characteristic of an effective change agent?

A) restrained
B) manages change
C) objective
D) trustworthy

Answer 2

trustworthy

Question 3

What is the term for individuals whose behavioural response includes openness and receptivity to planned change?

A) innovators
B) early adopters
C) early majority
D) late majority

Answer 3

early adopters

Question 4

Which type of organizational change alters authority relations or job redesign?

A) structural change
B) cultural change
C) human resources change
D) physical setting changes

Question 5

Which model emphasizes the participation of key personnel and the change agent in designing and planning the intended change project?

A) Force-Field Model
B) Phases of Change Model
C) Six-Step Change Model
D) Diffusion of Innovations Theory of Change Model

Question 6

Which of the following series of changes are included in Rogers' Diffusion of Innovations Theory of Change?

A) diagnose,assess,select progressive change objective,choose role of change agent,maintain change,and terminate helping relationship
B) unfreeze,move,refreeze
C) create awareness,encourage interest,evaluate,trial,adopt
D) build relationship,diagnose problem,acquire resources,choose,gain acceptance

Question 7

What is the formal name for Lewin's change theory?

A) Phases of Change
B) Six-Step Change Model
C) Diffusion of Innovations Theory
D) Force-Field Model

Question 8

According to Silber (1993),which of the following is a factor that affects an individual's ability to cope with change?

A) individual perception of loss
B) anticipated group consequences
C) evaluation of previous situations
D) flexibility

Question 9

Which of the following is a change strategy that focuses on teaching workers about a new technology?

A) provide information
B) training
C) power coercive
D) normative-reeducative

Question 10

You observe a nurse continue to openly resist a process change on the unit that all other staff has already accepted.What is the term for individuals who respond with this type of behaviour?

A) rejectors
B) laggards
C) early majority
D) late majority

Question 11

Which of the following is used as a source of power in the rational-empirical strategy for change?

A) social orientation
B) authority and threat
C) knowledge
D) teaching

Question 12

Which of the following is one of the three main reasons to introduce a change?

A) solve a problem
B) maintain efficiency
C) maintain workload
D) acknowledge that change is inevitable

Question 13

Which of the following statements,in general,best describes the concept of change?

A) Most people enjoy change.
B) Changes happen infrequently.
C) Change is inevitable and frequent.
D) One can resist change indefinitely.

Question 14

Which characteristic of Lewin's change theories causes it to have limited application in health care organizations?

A) narrow in scope
B) too complex
C) difficult to apply
D) linear and simplistic

Question 15

Which of these factors is an indicator of the successful implementation of a project?

A) People feel a sense of ownership of the change.
B) Change is perceived as neutral.
C) Time limits are met.
D) Staff achieve learning curve status.

Question 16

Which of the following is one "discipline" that Senge identified as necessary for an organization to achieve the "learning organization status"?

A) systems thinking
B) group mastery
C) self-learning
D) physical models

Question 17

Which type of change often causes the most stress or concern?

A) personal change
B) professional
C) unplanned change
D) organizational change

Question 18

Which of the following is a formal definition of "change"?

A) an organizational decision to modify policies or procedures
B) a voluntary act to alter or modify
C) the act,process,or result of altering or modifying
D) intentional and goal-oriented activities

Question 19

Which step in the change process determines who will be affected and when the change will occur?

A) assessment
B) planning
C) implementation
D) evaluation

Question 20

According to the text,what is the most frequent response to change?

A) trust
B) coping
C) status quo
D) resistance

Question 21

Which is the conflict resolution technique in which each side gives up something and gains something?

A) avoiding
B) accommodating
C) competing
D) compromising

Question 22

Which conflict resolution technique does not attempt to determine any solution or resolution to the conflict?

A) collaborating
B) confronting
C) competing
D) avoiding

Question 23

Which conflict resolution technique has the advantage of being the best solution for the conflict and encompasses all important goals to all sides?

A) competing
B) confrontation
C) collaboration
D) negotiating

Question 24

What is the term for a source of disagreement between two people or groups?

A) intrapersonal conflict
B) interpersonal conflict
C) organizational conflict
D) conflict

Question 25

Which of the following is one way a change agent can manage the process of change?

A) by ignoring rumours
B) by ignoring political forces
C) by maintaining consistent meetings
D) by accepting appointed change project team