Question 1

Which of the following is considered the most influential in conveying a verbal message?&#10;A) tone&#10;B) eye contact&#10;C) content&#10;D) the sender's vocabulary

Accepted Answer

RAT: A verbal message is influenced by the tone adopted of the sender.Yogo et al,and others in this field,have determined that tone is more important than content in conveying a verbal message.

Question 2

On which of the following does level of communication depend?&#10;A) the receiver&#10;B) the context&#10;C) the content&#10;D) the audience

Accepted Answer

RAT: The audience for the message determines the level of communication required.Communication can occur on three levels: public,intrapersonal,and interpersonal.The public level occurs when the audience is a group of people.The intrapersonal level refers to "self-talk" or communication with one's self.Interpersonal communication is the level where communication occurs person to person between individuals or in small groups.

Question 3

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?&#10;A) downward&#10;B) upward&#10;C) lateral&#10;D) diagonal

Accepted Answer

RAT: Two nurses discussing a client is considered lateral communication.Lateral communication occurs among people with similar status.

Question 4

What is the term for a conflict resolution that results in neither party getting all they wanted?&#10;A) avoidance&#10;B) accommodating&#10;C) compromising&#10;D) collaborating

Accepted Answer

RAT: Compromising leads to a middle ground solution where neither party gets all they want.Avoidance disregards the needs of self and others but sometimes offers the benefit of allowing tempers to cool.Accommodating satisfies the needs of others at the expense of self.Collaborating resolves conflict so that both parties are satisfied.

Question 5

Which of the following is essential to verbal communication?&#10;A) facial expression&#10;B) posture&#10;C) gestures&#10;D) speaking words

Accepted Answer

RAT: Verbal communication relies on speaking words to convey a message.Nonverbal communication consists of aspects of communication that are outside what is spoken,such as appearance,facial expressions,posture,gait,body movements,position,and gestures.

Question 6

Which type of organizational communication occurs when team members discuss discharge planning?&#10;A) downward&#10;B) upward&#10;C) lateral&#10;D) diagonal

Accepted Answer

RAT: Diagonal communication occurs when members of the team who may be on different levels of the organizational chart discuss concerns.

Question 7

The chief executive officer of an organization announces that the company will adopt a new policy.Which type is this organizational communication?&#10;A) downward&#10;B) upward&#10;C) lateral&#10;D) diagonal

Accepted Answer

RAT: A chief executive officer's communication is considered downward communication.The message starts at the top and is disseminated by levels through the chain of communication.

Question 8

Which of the following,in addition to visual and auditory sensory stimuli,is involved in almost every nursing interaction?&#10;A) feeling&#10;B) assessment&#10;C) kinesthetic input&#10;D) body language

Accepted Answer

RAT: Kinesthetic input or touching is involved in almost every nursing interaction,along with visual input (seeing)and auditory (hearing)input or stimuli.These inputs contribute to client assessment.Visual input includes recognition of body language.Feelings are involved in the integration level of sensory processing.

Question 9

Which form of communication is touching considered to be?&#10;A) visual&#10;B) auditory&#10;C) kinesthetic&#10;D) message

Accepted Answer

RAT: Kinesthetic communication is touching.Visual communication is seeing.Auditory communication is hearing.

Question 10

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?&#10;A) downward&#10;B) upward&#10;C) lateral&#10;D) diagonal

Accepted Answer

RAT: In upward communication,the idea originates at some level below the top of the structure and moves upward.

Question 11

Which of these is the &#34;who&#34; in the process of communication?&#10;A) the sender&#10;B) a manager&#10;C) the receiver&#10;D) the client

Accepted Answer

The answer of Which of these is the &#34;who&#34; in...

Question 12

Which of the following is involved in listening?&#10;A) eye contact&#10;B) cultural sensitivity&#10;C) nursing process&#10;D) making sense out of what was said

Accepted Answer

The answer of Which of the following is involved in...

Question 13

Which of the following factors will most influence the interactive process of communication?&#10;A) context&#10;B) gender&#10;C) mode of communication&#10;D) culture

Accepted Answer

The answer of Which of the following factors will most...

Question 14

Which of the following elements is most important in nonverbal,face-to-face communication?&#10;A) tone&#10;B) facial expression&#10;C) posture&#10;D) content

Accepted Answer

The answer of Which of the following elements is most...

Question 15

Anger can be dealt with in several ways,but all have potential drawbacks.To which of these reactions may expressing anger lead?&#10;A) resentment&#10;B) defensiveness&#10;C) mistreatment&#10;D) lack of trust

Accepted Answer

The answer of Anger can be dealt with in several...

Question 16

The traditional modes of communication are verbal and nonverbal.Which of the following is considered a third communication mode?&#10;A) writing&#10;B) touch&#10;C) electronic methods&#10;D) face to face

Accepted Answer

The answer of The traditional modes of communication are verbal...

Question 17

Which of the following can be considered a barrier to communication?&#10;A) congruent responses&#10;B) sadness&#10;C) agreement&#10;D) gender

Accepted Answer

The answer of Which of the following can be considered...

Question 18

Which type of organizational communication occurs among people with similar status?&#10;A) downward&#10;B) upward&#10;C) lateral&#10;D) diagonal

Accepted Answer

The answer of Which type of organizational communication occurs among...

Question 19

Which of the following trends benefits from nurses' ability to adapt the principles of communication?&#10;A) the &#34;X&#34; generation&#10;B) cultural diversity&#10;C) telephone technology&#10;D) kinesthetic communication

Accepted Answer

The answer of Which of the following trends benefits from...

Question 20

To what does the highest level of information processing lead?&#10;A) observation&#10;B) listening&#10;C) interpretation&#10;D) feeling

Accepted Answer

The answer of To what does the highest level of...

Deck 6: Personal and Interprofessional Communication