Deck 9: Communicating Effectively With Others

Question 1

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

A) Misunderstanding
B) Distortion
C) Misrepresentation
D) None of the above

Answer 1

B

Question 2

A helping relationship where one hires a management consultant is known as:

A) Informal
B) Semi-formal
C) Formal
D) None of the above

Answer 2

C

Question 3

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

A) Actual noise
B) Social noise
C) Social pressure
D) Actual pressure

Answer 3

B

Question 4

The key to effective persuasion is the ________ of the source.

A) Position
B) Credibility
C) Authority
D) Sincerity

Question 5

Which of the following is a NOT a characteristic of supportive communication?

A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive

Question 6

________ behavior occurs when a person feels or anticipates some sort of threat.

A) Stereotyping
B) Offensive
C) Threatening
D) Defensive

Question 7

Which of the following is NOT one of the "six C's" developed for effective managerial writing?

A) Courtesy
B) Clearness
C) Confidence
D) Correctness

Question 8

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

A) Personal counseling
B) Conducting effective meetings
C) Writing memos
D) Disciplining employees

Question 9

Sandeep acknowledges cultural differences but trivializes them,believing that human similarities far outweigh any differences.Which of the following types of thinking does he have?

A) Ethnocentric
B) Geocentric
C) Ethnorelative
D) Polycentric

Question 10

________ statements clearly relate to what was said previously and move the conversation forward.

A) Disjunctive
B) Injunctive
C) Adjunctive
D) Conjunctive

Question 11

Which of the following is a potential pitfall of self-disclosure?

A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above

Question 12

According to your textbook,people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.

A) 500; 150
B) 150; 500
C) 450; 200
D) 200; 450

Question 13

Variation in our tone of voice or in its pitch,expression,or rate of speed is known as: A)Paralinguistics
B)Occulesics
C)Linguistics
D)Kinesics

Question 14

People from North America and Europe tend to ________ eye contact when speaking with others,whereas people from Asia ________ eye contact.

A) Encourage; discourage
B) Maintain; avoid
C) Encourage; discourage
D) Avoid; maintain

Question 15

Body language is also known as:

A) Paralinguistics
B) Occulesics
C) Linguistics
D) Kinesics

Question 16

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

A) People are faced with multiple goals
B) Relationships are tenuous
C) Front-line positions are threatened
D) Conditions are likely to change

Question 17

According to your textbook,out of the time people spend on communication,about ________ of that time is spent on sending messages and about ________ is spent on receiving messages.

A) 40%; 60%
B) 50%; 50%
C) 60%; 40%
D) 70%; 30%

Question 18

Which of the following is a characteristic of supportive communication?

A) Problem oriented, not person oriented
B) Owned, not disowned
C) Two-way, not one-way
D) All of the above

Question 19

Brenda often tries to make herself look good by making others look bad.This type of communication is known as:

A) One-upmanship
B) Falsehoods
C) Put-downs
D) Defensive

Question 20

In the classic formulation of communication,communication is successful when the ________ understands what the ________ intended.

A) Sender; receiver
B) Receiver; sender
C) Listener; speaker
D) Speaker; listener

Question 21

Provide three examples of communication failures,listing what the manager might say,what they really meant,and what their employee heard.What are the potential consequences for each of your examples of miscommunication?

Question 22

Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Question 23

The formal character of written communication is considered appropriate for all types of messages.

Question 24

What is the work-life balance? Does it affect the ability of woman to have a strong presence in an organization? Why or why not?

Question 25

Demeaning messages create barriers between people,but the barriers do not remain in place for a long period of time.

Question 26

Compare and contrast the different forms of specialized communication.How should each be used? Discuss,providing relevant examples where appropriate.

Question 27

Supportive communication involves listening carefully and receiving feedback from the other person.

Question 28

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Question 29

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Question 30

Discuss the components of supportive communication.Provide examples to support your discussion.

Question 31

The greater the discrepancy in clout between the influencer and the target,the greater the likelihood that hard tactics will be used.

Question 32

Discuss some of the key issues to keep in mind when exploring the communication process.What are some potential pitfalls?

Question 33

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

A) Playing sports
B) Exclusion from the "good old boys" network
C) Going to lunch with the "right" crowd
D) All of the above

Question 34

People view the world through different lenses shaped by our accumulated perceptions,attitudes,beliefs,and interpretations.

Question 35

According to Carl Rogers,the main obstacle to effective communication is people's tendency to evaluate.

Question 36

Women are more cooperative and team oriented than men in the workplace.

Question 37

Detail the best practices for oral communication.When should it be used? When should it be avoided? Discuss,providing relevant examples where appropriate.