Deck 1: Establishing Credibility

Question 1

By avoiding open and honest communication of business problems, employees doom a business to poor financial performance.

Answer 1

True
Explanation: Nothing short of complete honesty is demanded in the business world. By avoiding open and honest communication of business problems, employees doom a business to poor financial performance.

Question 2

Where the law and ethical principles do not provide a clear answer, transparency seldom helps.

Answer 2

False
Explanation: Where the law and ethical principles do not provide a clear answer, transparency is key. Decision making needs to be open, documented, and based on the collective conscience of your work team and affected stakeholders.

Question 3

Character-based traits are crucial in determining trust at the workplace.

Answer 3

True
Explanation: Character is central in creating trust. Hence, character-based traits are crucial in determining trust at the workplace.

Question 4

A strong predictor of cheating in the workplace is cheating in school.

Question 5

The FAIR test fails to evaluate whether a person is hiding information in business communications.

Question 6

Individuals' ability to gain credibility strongly depends on their ability to show that they care for the needs of others.

Question 7

A sense of accountability involves an enlarged vision of those affected by one's business activities.

Question 8

Today, most organizational cultures are moving to hierarchical and closed communication structures.

Question 9

The level of trust in working relationships strongly impacts financial performance.

Question 10

Employees often speak up when they observe potentially unethical behavior.

Question 11

You can create a transparent workplace by being accessible and acknowledging the concerns of others.

Question 12

Effective communicators gain trust by connecting with others.

Question 13

By placing a rationale for accountability in your communications, you will generate poor trust from others.

Question 14

Aligning personal values with corporate values is an important element of character.

Question 15

A focus on action implies that a person seizes business opportunities.

Question 16

Extensive research has shown that high-trust relationships lead to less efficient and inferior work outcomes.

Question 17

In the post-trust era, few employees view their leaders and colleagues skeptically.

Question 18

Speaking about one's own needs instead of others' needs helps achieve mutual benefit..

Question 19

It is the duty of civil servants to act visibly, predictably, and understandably.

Question 20

Competence can be developed through real-world business experiences.

Question 21

Which of the following is true of competence?

A)Its importance has decreased in the post-trust era.
B)It is often evaluated by one's track record of achievements.
C)It is innate and cannot be gained through experience.
D)It is unrelated to one's communication style.
E)It cannot be developed through study or observation.

Question 22

Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company's shareholders, indicates a sense of _____.

A)individuality
B)accountability
C)opportunity
D)future-orientation
E)endurance

Question 23

Which of the following is true of corporate values?

A)Corporate values are those that are formulated and adhered to by individuals.
B)Publicly traded companies can decline to adopt a code of conduct.
C)The employees of a company are not bound by corporate values.
D)Corporate values are most effective when aligned with personal values.
E)Corporate values are implied and unwritten rules which are open to interpretation.

Question 24

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following managers should she choose if she is looking for an employee who communicates fairly in business?

A)Jordan, who doesn't obscure his motives or sources of information
B)Dora, who has the skills needed to accomplish business tasks
C)Maria, who gives stakeholders little opportunity to provide input during discussions
D)Peggy, who shares the company's trade secrets with its competitors
E)Terry, who seldom checks his reports for errors

Question 25

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following managers should she choose if she is looking for an employee with a strong sense of caring?

A)Jack, who focuses on action and emphasizes results
B)Dora, who has a me-oriented communication style
C)Peggy, who has the skills needed to accomplish business tasks
D)Jenny, who cultivates a sense of community in the workplace
E)Terry, who seeks passive roles in the organization

Question 26

Which of the following is true of character?

A)It is seldom important in long-term, collaborative relationships.
B)It is innate and cannot be cultivated.
C)Its importance has decreased in the post-trust era.
D)It is central in establishing trust.
E)It increases when the level of transparency decreases.

Question 27

Which of the following is true of transparency?

A)Its relevance in the post-trust era has decreased.
B)It implies sharing a company's trade secrets with its competitors.
C)It necessitates the obscuring of motives and business practices.
D)It is the dominant business ethic in recent years.
E)It implies being accountable only to yourself.

Question 28

People can demonstrate competence by:

A)seeking passive roles within an organization.
B)obscuring their motivation and sources of information.
C)being accountable only to themselves and nobody else.
D)hiding their mistakes from their team members.
E)emphasizing results and focusing on action.

Question 29

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following managers should she choose if she is looking for the employee with the highest level of competence?

A)Jack, who adheres to high moral and ethical values
B)Dora, who has a me-oriented communication style
C)Maria, who focuses on action and emphasizes results
D)Peggy, who works independently of the interests of stakeholders
E)Terry, who seeks passive roles in the organization

Question 30

Character refers to:

A)the stated and lived values of a company.
B)the knowledge and skills needed to accomplish business tasks.
C)a reputation for adhering to high moral and ethical values.
D)a set of principles that govern behavior in the workplace.
E)the ability to cultivate a sense of community in the workplace.

Question 31

In the post-trust era:

A)businesses are often thought to operate against the public's best interests.
B)communication has become increasingly linear.
C)transparency is no longer important in the workplace.
D)stakeholders don't require businesses to be accountable to them.
E)character-based traits play a very small role in establishing credibility.

Question 32

Which of the following statements about business ethics is true?

A)They are skills needed to identify and overcome business problems.
B)They are of decreasing significance in the post-trust era.
C)They are self-formulated values prioritized and adhered to by individual people.
D)They measure the extent to which employees care for the needs of the company.
E)They are commonly held principles in the business community for acceptable behavior.

Question 33

A sense of _____ takes a stakeholder view that includes all groups in society affected by a person's business.

A)accountability
B)individuality
C)team culture
D)opportunity
E)application

Question 34

A sense of _____ involves a feeling of duty to other employees and customers.

A)opportunity
B)individuality
C)accountability
D)culture
E)application

Question 35

Which of the following indicates that the sales manager of Blue Inc., Tom, lacks a sense of caring?

A)Tom strives to cultivate a sense of community in the workplace.
B)Tom attempts to understand the dreams and aspirations of his employees.
C)Tom encourages employees to bond and work in teams.
D)Tom ignores his employees' needs to develop their skills.
E)Tom prioritizes the welfare of his employees over that of the company.

Question 36

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following managers should she choose if she is looking for an employee with a strong sense of ethics?

A)Jordan, who shares all relevant information with stakeholders
B)Dora, who has the skills needed to accomplish business tasks
C)Terry, who shares the company's trade secrets with its competitors
D)Peggy, who focuses on action and emphasizes results
E)Jack, who conducts personal business on company time

Question 37

Which of the following is true of the post-trust era?

A)Communication has become increasingly linear.
B)Transparency is no longer prioritized in the workplace.
C)Businesses ethics are held unimportant.
D)Stakeholders don't require businesses to be accountable to them.
E)Most employees view their leaders and colleagues skeptically.

Question 38

Which of the following refers to a reputation for staying true to commitments made to stakeholders?

A)Team culture
B)Character
C)Individuality
D)Expertise
E)Deliverables

Question 39

In what way does caring help establish credibility in the business world?

A)It helps people understand serious business problems.
B)It encourages people to work as individuals instead of teams.
C)It promotes closed communication structures.
D)It encourages people to demonstrate accountability.
E)It makes individuals less transparent.

Question 40

A sense of caring can be established by:

A)cultivating a sense of community in the workplace.
B)focusing on action and emphasizing results.
C)developing the skills needed to accomplish business tasks.
D)discouraging employees from working in teams.
E)favoring a me-oriented communication style.

Question 41

What are the issues associated with dishonest communication?

Question 42

What are corporate values? Why is it important that they be aligned with personal values?

Question 43

What are business ethics?

Question 44

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following teams is she least likely to pick for the "Stars of the Year" award if she is looking for one that operates in a high-trust environment?

A)Team A, whose members are efficient and easy to motivate
B)Team B, whose members always assume the best of each other
C)Team C, whose members rarely give each other the benefit of the doubt
D)Team D, whose members have simple and direct communication styles
E)Team E, whose members help each other freely and frequently

Question 45

What role does caring play in the establishment of credibility?

Question 46

What are the advantages of high-trust relationships?

Question 47

Which of the following is characteristic of people in high-trust relationships?

A)A willingness to cooperate
B)High resistance to new ideas
C)Complicated and formalized communication styles
D)A tendency to assume the worst of other people
E)A strong disinclination to help other people

Question 48

Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following teams should she choose for the "Stars of the Year" award if she is looking for one that operates in a high-trust environment?

A)Team A, whose members are highly efficient and easy to motivate
B)Team B, whose members tend to assume the worst of each other
C)Team C, whose members rarely give each other the benefit of the doubt
D)Team D, whose members have poor communication styles
E)Team E, whose members are often disinclined to help each other

Question 49

Discuss the role of character in establishing credibility.

Question 50

Define transparency.

Question 51

Which of the following is true of people in low-trust relationships?

A)They are highly efficient and easy to motivate.
B)They assume the best of each other.
C)They give each other the benefit of the doubt.
D)They communicate poorly and inefficiently.
E)They help each other freely and willingly.

Question 52

Why has establishing credibility become so important in the post-trust era?

Question 53

What does a sense of accountability imply?

Question 54

Discuss the role of competence in establishing credibility.