Deck 1: Managing

Question 1

Total quality includes preventing defects before they occur.

Answer 1

True

Question 2

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

Answer 2

False

Question 3

It can be said that technology both complicates things and creates new opportunities.

Answer 3

True

Question 4

Using personal technology such as a BlackBerry,means that you must be available all of the time to do the best job possible.

Question 5

Collaboration can occur between but not within organizations.

Question 6

The fundamental success drivers for an organization are innovation,quality,speed,and product delivery time.

Question 7

Innovation is the introduction of new goods and services.

Question 8

Quality is the excellence of your product (including goods and services).

Question 9

The key to company success is how much the industry in which it operates will affect society or how much it will grow.

Question 10

If an organization does not innovate,it will die.

Question 11

The most precious resources of an organization are people's expertise,skills,wisdom,and relationships.

Question 12

Managers succeed by focusing on fundamentals and knowing what's important.

Question 13

The primary reason that companies fail is a change in the environment.

Question 14

Better serving the customer can start with involving the customer more in company decisions,especially when it comes to discovering more about customer attitudes.

Question 15

The four key elements that make the current business environment different from the past include globalization,technological change,the importance of knowledge and ideas,and collaboration across organizational "boundaries."

Question 16

Until recently the move to globalization was growing very quickly.Now the change from local to global has leveled off and countries are pushing back on global opportunities such that we may yet see a change back to localization.

Question 17

A global company is headquartered anywhere,but the managers all come from the United States.

Question 18

Sometimes the most important innovation isn't the product itself but the way it is delivered.

Question 19

The Internet can affect how and when people work.

Question 20

Globalization affects only large companies.

Question 21

The planning function can be described as delivering strategic value.

Question 22

To become an effective manager you should choose one or two of the four management functions and become expert in only those.An outstanding manager only needs to be proficient in one or two of the functions as he or she can hire others to do the remaining functions.

Question 23

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

Question 24

Planning today is always a top-down function in which top executives establish business plans and tell others to implement them.

Question 25

While many companies customize their products,which customers like,this is not an aspect of quality.

Question 26

"Cost competitiveness" means pricing your products lower than all competitors' products.

Question 27

Managing for competitive advantage includes delivering innovation,quality,service,speed,and cost competitiveness.

Question 28

Controlling monitors performance and implements necessary changes.

Question 29

Management is the process of working with people and resources to make profit at all costs.

Question 30

Top managers are also called tactical managers since they must translate the general goals into specific objectives and activities.

Question 31

Value is "strategic" when it contributes to meeting the organization's goals.

Question 32

To be efficient is to achieve organizational goals.To be effective is to achieve goals with minimum waste of resources.

Question 33

Efficiency is far more important than effectiveness in today's competitive environment.

Question 34

Corporate speed often separates the winners from the losers in business.

Question 35

Today,customers value both the quality of physical goods and the quality of services.

Question 36

Leading is taking care of all of the organizational items that occur so that your department moves forward.

Question 37

In the future,organizing will include creating an organization chart and having a personnel department that administers plans,programs,and paperwork.

Question 38

The four traditional functions of management include planning,organizing,leading and service.

Question 39

Service is the speed and dependability with which an organization delivers what customers want.

Question 40

Organizing is assembling and coordinating the resources needed to achieve goals.

Question 41

Globalization is an issue primarily for

A)large transnational firms.
B)medium-sized transnational firms.
C)small transnational firms.
D)domestic firms with overseas sales.
E)all firms.

Question 42

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources-fully utilizing the intellects of the organization's people.

A)Knowledge management
B)Collaboration
C)Innovation
D)Service management
E)Communication management

Question 43

__________--rapid execution,response,and delivery of results-often separates the winners from the losers.

A)Service
B)Quality
C)Innovation
D)Speed
E)Competitiveness

Question 44

In today's work environment,one should only focus on becoming a specialist,since jobs are becoming so specialized.

Question 45

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Question 46

Emotional intelligence involves the skills of understanding yourself,managing yourself and dealing effectively with others.

Question 47

Social capital is the goodwill stemming from your social relationships.

Question 48

Which of the following statements about the Internet is true?

A)The Internet always makes things easier.
B)The Internet drives down costs.
C)The Internet's only impact is on business as a whole.
D)All email messages are emergencies.
E)People connected to the Internet should respond to email messages immediately.

Question 49

Which of the following is a way to measure quality?

A)Product performance
B)Customer service
C)Reliability
D)Aesthetics
E)All of the above can be used to measure quality.

Question 50

Frontline managers often have titles such as supervisor or sales manager.

Question 51

As managers rise through an organization,they will probably rely less on their technical skills.

Question 52

Successful CEO's know that the change from a local to a global marketplace is

A)irrelevant to today's business environment.
B)irreversible.
C)unchanging.
D)slowing.
E)no different than it has been over the last three decades.

Question 53

Which of the following statements about collaboration is true?

A)Collaboration occurs only within the boundaries of the organization.
B)It is unrealistic to think that the company can collaborate with its customers.
C)Disclosing your plans by collaborating with potential investors in your firm is not a good idea.
D)Collaboration is an important process of knowledge management.
E)Collaboration outside of the organization is out of the question because of the risk of disclosing trade secrets.

Question 54

__________ is the excellence of your product.

A)Innovation
B)Quality
C)Quantity
D)Six-sigma
E)Customization

Question 55

In managing your career,it is important to know that now,more than ever individuals will be accountable for their actions and for results.

Question 56

Which of the following is one of the key elements that make the current business landscape different from the past?

A)Diversity
B)Collaboration across organizational boundaries
C)Quality
D)Cost competitiveness
E)Speed

Question 57

__________ is the introduction of new goods and services.

A)Collaboration
B)Invention
C)Innovation
D)Adaptation
E)Production life cycle

Question 58

Interpersonal skills are most important early in your career,whereas technical skills are important as you rise higher in the company.

Question 59

__________ means giving customers what they want or need,when they want it.

A)Service
B)Quality
C)Innovation
D)Speed
E)Competitiveness

Question 60

Being a manager is more like being the conductor of an orchestra than playing an instrument in it.

Question 61

As one of the key management functions,leading focuses on a manager's efforts to

A)mobilize people to contribute their ideas.
B)build organizations that are flexible and adaptive.
C)make sure goals are met.
D)identify opportunities for sustainable advantage.
E)build a dynamic organization.

Question 62

A manager's ability to stimulate people to be high performers is referred to as

A)planning.
B)organizing.
C)leading.
D)controlling.
E)monitoring.

Question 63

The Quilt Shop,Inc.periodically reviews the goals of the company.During the process,the Quilt Shop managers analyze their current strategies as compared to their competitors,determine goals that they will pursue and decide upon specific actions for each area of the company to take in pursuit of these goals.With these actions the Quilt Shop managers are engaged in the management function of

A)organizing.
B)planning.
C)goal coordination.
D)controlling.
E)leading.

Question 64

Through careful monitoring of the financial budgets of a firm,managers can detect potential problems in reaching their financial goals and take actions to reverse the problem.This is an example of the management function of

A)planning.
B)controlling.
C)leading.
D)organizing.
E)budgeting.

Question 65

When Johnny Jack,manager of Jack-Mack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired,he took quick action to make necessary adjustments.Johnny was exercising the management function of

A)planning.
B)organizing.
C)leading.
D)controlling.
E)communicating.

Question 66

Cost competitiveness means that you

A)sacrifice quality to keep costs low.
B)carefully monitor costs mainly during the start-up of business.
C)price your product or service at a level attractive to consumers.
D)manage your costs by being effective.
E)offer a high quality product at a higher price.

Question 67

The three levels of managers within large organizations are

A)international,regional and local.
B)marketing,management and accounting.
C)technical,functional and departmental.
D)upper level,top management and functional.
E)top-level,middle-level and frontline.

Question 68

Planning involves which of the following?

A)Analyzing current situations
B)Determining rewards for goals achievement
C)Attracting people to the organization
D)Motivating employees
E)Implementing necessary changes

Question 69

_______________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

A)Staffing
B)Leading
C)Organizing
D)Planning
E)Controlling

Question 70

_______ involves monitoring performance and making necessary changes.

A)Budgeting
B)Planning
C)Organizing
D)Leading
E)Controlling

Question 71

______________ involves assembling and coordinating organizational resources.

A)Controlling
B)Planning
C)Organizing
D)Leading
E)Quantifying

Question 72

Building a dynamic organization is another way of describing which function of management?

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Staffing

Question 73

Managing your costs and keeping them down requires being

A)effective.
B)fast.
C)mindful of high service requirements.
D)efficient.
E)collaborative.

Question 74

Scrappy Sales,Inc.a local recycling plant,recently embarked on an effort to increase coordination and cooperation within the company.During the process,Scrappy managers reviewed and specified job responsibilities,grouped jobs into work units and re-allocated resources within the company.Scrappy managers were exercising the management function of

A)planning.
B)organizing.
C)leading.
D)controlling.
E)budgeting.

Question 75

Which of the following statements about the sources of competitive advantage is true?

A)The best companies choose one source of competitive advantage and perfect it.
B)Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other.
C)It is possible to improve quality and also enhance speed.
D)Outsourcing certain functions is likely to decrease innovation.
E)The faster the product is provided the more innovation suffers.

Question 76

Senior executives responsible for the overall management and effectiveness of the organization are called

A)long-term managers.
B)middle managers.
C)strategic managers.
D)tactical managers.
E)short-run managers.

Question 77

Planning in the new business environment can also be described as

A)creating conditions so that people and things work together to achieve maximum success.
B)delivering strategic value.
C)stimulating people to be high performers.
D)monitoring performance and implementing needed changes.
E)motivating workers to do their jobs effectively.

Question 78

The key management functions include

A)planning,leading,controlling and organizing.
B)marketing,finance,accounting and production.
C)planning,operations,labor and contracting.
D)hiring,training,appraising and firing.
E)marketing,management,finance and accounting.

Question 79

Augusto manages Brass Beauties,a manufacturing facility that provides brass fittings to the boat manufacturing industry.The factory has over 100 workers,three line managers and Augusto is the general manager.Augusto spends much of his time on the factory floor,speaking with the workers and line managers about how to be more effective and efficient,while at the same time acting quickly to fulfill the needs of the ever-changing boat manufacturing industry.Augusto relies on the opinions of his people,as he views them as his most valuable resource.Brass Beauties is known in the community as a wonderful place to work because the people who work there are top-notch and because they are a diverse group,are creative in all aspects of their work.This scenario illustrates that Augusto is especially good at which of the following dimensions of management?

A)Planning
B)Controlling
C)Leading
D)Organizing
E)Budgeting

Question 80

______________ is the process of working with people and resources to accomplish organizational goals.

A)Planning
B)Management
C)Controlling
D)Decision making
E)Collaboration