Deck 15: Communicating

Question 1

True one-way communication means not only that the receiver provides feedback,but also that the sender is receptive to the feedback.

Answer 1

False

Question 2

Effective communication is a fundamental aspect of job performance and managerial effectiveness.

Answer 2

True

Question 3

Filtering is the process of receiving and interpreting information.

Answer 3

False

Question 4

Written communication can be revised and provides a permanent record.

Question 5

One-way communication is a process in which information flows in only one direction-from the sender to the receiver,but there is a feedback loop.

Question 6

Face-to-face decision-making groups generally take less time,make higher-quality decisions,and are more satisfying for members than the use of computer-aided communication for the same purpose.

Question 7

The decoder initiates the communication process by conveying information to the receiver.

Question 8

One-way communication never becomes two-way.

Question 9

E-mail has become a fundamental tool of workplace communication,with the average corporate user handling 171 messages a day.

Question 10

Web 2.0 is a set of Internet-based applications that encourage user-provided content and collaboration.

Question 11

E-mail is most appropriate for routine messages that do not require the exchange of large quantities of complex information.

Question 12

Errors can occur in all stages of the communication process.

Question 13

Communication can be sent through a variety of channels,including oral,written and personal.

Question 14

The transmission of information and meaning from one party to another through shared symbols is called decoding.

Question 15

Because of filtering and perceptual differences,you can assume the other person means what you think he means or understands the meanings you intend.

Question 16

One disadvantage of electronic media is the difficulty of solving complex problems,which require more extended interaction.

Question 17

Perception is the process of receiving and interpreting information.

Question 18

When receivers respond to senders-Alice becomes the sender and Jim the receiver-two-way communication has occurred.

Question 19

Filtering is the process of withholding,ignoring,or distorting information.

Question 20

Blogs are used by individuals but are not used by the corporate world.

Question 21

A "virtual office" is a mobile office in which people can work anywhere,as long as they have the tools to communicate with customers and colleagues.

Question 22

Deleting electronic messages-whether e-mail,IMs,or cell phone text messages-does not destroy them;they are saved elsewhere.

Question 23

Reflection is a process by which a person states what he or she believes the other person is saying.

Question 24

Straight talk is important and pervasive among top-level managers.

Question 25

Research suggests that facial expression and tone of voice can account for 90 percent of the communication between two people.

Question 26

The average Japanese spends about twice as many hours per day in conversation as the average American.

Question 27

Observation is dependent upon accurate interpretation.

Question 28

Using jargon always makes communication more ineffective.

Question 29

E-mail messages are private property of the sender,not of the system's owner.

Question 30

As a leader,you will find that some of your toughest challenges arise when people do not want to do what has to be done.

Question 31

For managers,failure to listen not only causes managers to miss good ideas but can even drive employees away.

Question 32

Regardless of the receiver's background-cultural as well as technical-you should use the same language in your message.

Question 33

The best way for a manager to confirm a meeting time with 10 employees is by phone.

Question 34

E-mail can be used in court cases to indict individuals or companies.

Question 35

Richer media are quicker and more personal,but allow less feedback.

Question 36

Nonverbal messages can support or undermine the stated message.

Question 37

Increased filtering occurs when there are fewer authority levels through which communication must pass.

Question 38

Effective writing is more than correct spelling,punctuation and grammar.

Question 39

Some good advice for writing memos and reports is to use a dictionary and a thesaurus,and use as many fancy words as possible.

Question 40

In order to listen effectively,a person should focus on the facts and details and focus on the central ideas later.

Question 41

A boundaryless organization is one without office walls.

Question 42

Employees in top-performing companies spend more time in communicating with their peers,including socializing,than employees of average companies.

Question 43

Which of the following is an example of one-way communication?

A)A telephone conversation
B)A videoconference
C)A newscast
D)A reading group
E)Slow dancing

Question 44

Coaching is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Question 45

An interference in the system of communication that blocks perfect understanding is referred to as

A)communication.
B)noise.
C)static.
D)filtering.
E)dialogue.

Question 46

Formal communications move only downward.

Question 47

The grapevine can assist with helping new employees to learn their jobs.

Question 48

The grapevine is the social network of informal communications.

Question 49

Components of the communication process include which of the following?

A)Sender/receiver and volume
B)Volume and message
C)Feedback and channel
D)Channel and clatter
E)Clatter and message

Question 50

Horizontal communication is information shared between levels in the organization.

Question 51

Communication noise is

A)audible disruptions to the communications process.
B)avoidable.
C)anything that interferes with the communication process.
D)irrelevant.
E)anything that enhances the communication process.

Question 52

Effective coaching requires honesty,calmness,and supportiveness.

Question 53

Many executives today consider free access to information in all directions to be an organizational imperative,supporting boundaryless organizations.

Question 54

The problems common in upward communication are vastly different than those for downward communication.

Question 55

According to research,workers receive only about 65% of the information that is provided from the top of the communication chain.

Question 56

There is strong research evidence that the grapevine must be eliminated or formal communication efforts will be adversely affected.

Question 57

The process in which information flows in two directions with the receiver providing feedback and the sender is receptive to the feedback is referred to as

A)two-way communication.
B)downward communication.
C)horizontal communication.
D)upward communication.
E)one-way communication.

Question 58

Frederick Taylor would have considered "open-book management" to be a very effective managerial tool.

Question 59

A process in which information flows in only one direction,from sender to receiver,with no feedback loop is referred to as

A)decoding.
B)centralized decision-making.
C)one-way communication.
D)decentralized communication.
E)two-way communication.

Question 60

The transmission of information and meaning from one party to another through the use of shared symbols is referred to as

A)negotiating.
B)communication.
C)discussion.
D)dialect.
E)symbolism.

Question 61

Which of the following is a suggestion provided in the textbook for making a presentation to an audience who speaks a different language?

A)Repeat each important idea
B)Eliminate facial and hand gestures
C)Jump in to fill a silence
D)If unsure,assume similarity
E)Do not take breaks;keep conversation flowing

Question 62

__________ offices are also referred to as mobile offices.

A)Corporate
B)Business
C)Virtual
D)Customer's
E)Second Life

Question 63

Which of these is an advantage of written communication?

A)The message is changed and refined when relayed through many people
B)It is less expensive than oral
C)The message cannot be revised
D)It is a permanent record
E)Receivers can analyze the message more quickly

Question 64

Which of these is the process of withholding or distorting information?

A)Dialogue
B)Perception
C)Discussion
D)Filtering
E)Noise

Question 65

Oral communication includes

A)any use of words.
B)anything audible.
C)face-to-face discussions.
D)all non-written communication.
E)non-verbal nuances.

Question 66

Manuel has recently been transferred to a new division where he's allowed to perform his work via a laptop computer and telephone modem.He sometimes works for days without ever going to the office.His new division appears to be utilizing

A)extensive horizontal communication.
B)limited communication.
C)virtual offices.
D)primarily informal communication.
E)enhanced media.

Question 67

One-way communication is _______ than two-way communication.

A)easier for the sender
B)more time-consuming
C)easier for the receiver
D)more effective
E)more likely to be understood

Question 68

Face-to-face discussions,telephone conversations and formal presentations are examples of

A)written communication.
B)non-verbal communication.
C)oral communication.
D)one-way communication.
E)two-way communication.

Question 69

Hurling insults,venting frustration and otherwise breaching protocol using electronic communications is called

A)blogging.
B)flaming.
C)flogging.
D)venting.
E)spamming.

Question 70

Disadvantages of electronic communication include which of the following?

A)Increased expenses
B)Lack of confidentiality
C)Lower quality decisions
D)Inefficiency
E)The inability to solve simple problems

Question 71

E-mail is an example of which communication channel?

A)Non-verbal
B)Oral
C)Written
D)Virtual
E)One-way

Question 72

Two-way communication has occurred when

A)receivers respond openly to senders.
B)feedback is not present.
C)senders are not receptive to feedback.
D)information flows from the sender to the receiver.
E)the sender encodes a meaning.

Question 73

The process of receiving and interpreting information is known as

A)filtering.
B)discussion.
C)collaboration.
D)perception.
E)dialogue.

Question 74

Which of the following will reduce misperceptions in communication?

A)Tailor the message for each group by changing the meaning for each group
B)Say what you don't mean along with what you mean
C)Allow Gen Y employees to multitask while receiving the message
D)Allow different perceptual viewpoints
E)Use silence for emphasis

Question 75

Posting text to a Web site is called

A)surfing the net.
B)formal communication.
C)non-verbal communication.
D)blogging.
E)emailing.

Question 76

Which of the following is an example of two-way communication?

A)A television show
B)A political speech
C)A siren sounding off
D)A telephone ringing
E)An argument

Question 77

E-mail messages are private property of the

A)system's owner.
B)sender.
C)receiver.
D)government.
E)individuals who have access to them.

Question 78

The memos and reports that a manager receives are examples of which communication channel?

A)Non-verbal
B)Oral
C)Written
D)Electronic
E)One-way

Question 79

Which of the following is the communication channel that includes reports and computer files?

A)Written
B)Electronic
C)Oral
D)Downward
E)Upward

Question 80

A set of Internet-based applications that encourage user-provided content and collaboration is called

A)Web-development.
B)Web 2.0.
C)Web 3.0.
D)Web-collaboration.
E)Web-assimilation.