Deck 14: Using Technology to Manage Information

Question 1

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A system that allows top managers to access a firm's primary databases is called a(n)_____.

Answer 1

N

Question 2

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
_____ uses powerful servers to store applications software and databases for users to access via the Web.

Answer 2

Q

Question 3

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
The purpose of a(n)_____ is to limit data transfers to certain locations and log system use so that managers can identify threats to a system's security.

Answer 3

D

Question 4

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
_____ consists of a network of smaller computers running special software.

Question 5

Explain the difference between data and information.

Question 6

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A(n)_____ is an outside company that specializes in providing both computers and the application support for managing information systems of business clients.

Question 7

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A(n)_____ is a network of PCs that have been infected with one or more data-stealing viruses.

Question 8

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A(n)_____ is a computer program that imitates human thinking through complicated sets of "if-then" rules.

Question 9

Describe the average company's balance between high tech and low tech.

Question 10

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A company network that links employees via Internet tools is called a(n)_____.

Question 11

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A secure connection between two points on the Internet is known as a(n)_____.

Question 12

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A(n)_____ is an executive responsible for managing a firm's information system and related computer technologies.

Question 13

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
_____ software secretly gathers user information through the user's Internet connection without the user's knowledge.

Question 14

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A computer network that connects machines within a limited area is called a(n)_____.

Question 15

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
Malicious software programs such as worms,viruses,and Trojan horses designed to infect computer systems are known as _____.

Question 16

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
_____ is a wireless network that connects various devices and allows them to communicate with one another through radio waves.

Question 17

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
_______ consist(s)of raw facts and figures that may or may not be relevant to business decisions.

Question 18

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
Telephones connected via _____ use personal computers with broadband connections in place of a traditional phone jack.

Question 19

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A(n)_____ is an information system that quickly provides relevant data to help people make decisions and choose courses of action.

Question 20

MATCHING
Complete the following using the terms listed.
a.CIO
b.VoIP
c.decision support system
d.firewall
e.application service provider
f.virtual private network
g.WiFi
h.intranet
i.malware
j.local area network
k.data
l.grid computing
m.expert system
n.executive support system
o.spyware
p.database
q.cloud computing
r.botnet
A centralized integrated collection of data resources is known as a(n)_____.

Question 21

Explain the differences among a virus,a worm,and a Trojan horse.

Question 22

Marsha is a television executive whose team recently conducted demographic research for new programs.Marsha will be expected to write a detailed ________ report about the impact of this study and the effect of the network's marketing strategy.

A)data
B)groupware
C)database
D)information

Question 23

Define databases and describe how they are obtained and their uses.

Question 24

Which of the following statements best describes the purpose of a management information system?

A)assist the human resources department with research on employee benefit costs
B)provide management with feedback from sales meetings
C)provide information on internal operations and external intelligence for use in decision making
D)provide the accounting department with budget information

Question 25

Job is a salesperson and is visiting one of his largest clients.Before the visit,he reviewed the client's past purchases.Job used the firm's ________ system.

A)executive information
B)decision support
C)expert
D)enterprise resource planning

Question 26

The person who directs a firm's management information systems and related computer operations is often called the ________.

A)financial advisor
B)chief information officer
C)executive information manager
D)chief executive officer

Question 27

Describe a wide area network and explain how companies use it.

Question 28

Ashley,a chief executive officer,reviews the internal performance of her company's stock,as well as market trends for the industry.To access this information,Ashley uses a(n)________.

A)enterprise planning resource
B)executive support system
C)expert system
D)decision support system

Question 29

Describe at least two ways that common e-crimes occur:

Question 30

Raw facts and figures are ________.

A)data
B)information
C)a management information system
D)the basis for business decision making

Question 31

Provide the five important tasks for off-site data storage.

Question 32

List and briefly explain the most widely used business applications of computers.

Question 33

Explain the difference between hardware and software.Give examples of both.

Question 34

An information system that provides relevant data to help businesspeople choose the appropriate course of action is called a(n)________.

A)decision support system
B)expert system
C)executive information system
D)database

Question 35

Which of the following is considered information rather than data?

A)projected population growth in a target market
B)a measure of the effectiveness of a promotional strategy
C)income distribution in a target market
D)product sales in various categories

Question 36

Identify four significant trends regarding information systems.

Question 37

A computer program that imitates human thinking is a(n)________.

A)information interface
B)decision support system
C)enterprise resource planning system
D)expert system

Question 38

Provide examples of ethical concerns regarding technology and information systems.

Question 39

One of the largest online databases is owned by ________.

A)IBM
B)the U.S.Census Bureau
C)the Federal Trade Commission (FTC)
D)Microsoft

Question 40

A database can best be described as ________.

A)data that has been converted into information
B)data gathered at random from a variety of sources
C)a centralized integrated collection of the organization's data resources
D)a loose collection of ideas

Question 41

Cassie would like her company to fund a worthwhile project and has accumulated valuable charts and graphs regarding market shares,territories,and projected sales.In order to achieve maximum impact,Cassie should communicate her information via ________.

A)staging software
B)desktop publishing
C)presentation software
D)production software

Question 42

Drew purchases a new game for his computer.He will load the program onto the computer's hard drive.Drew is buying ________.

A)an output device
B)a warranty
C)application software
D)an operating system

Question 43

The largest type of computer system with the most extensive storage capacity and the fastest processing speeds is a ________.

A)hand held device
B)personal computer
C)mainframe computer
D)midrange system

Question 44

Raul works in the mortgage loan department of a bank.He enters information on credit applications into the bank's computer system.The system has a program that evaluates the loan application and gives it a score.Raul is using a(n)________.

A)expert system
B)enterprise resource planning system
C)decision support system
D)information interface

Question 45

________ software controls the basic workings of the computer system.

A)Expert
B)Executive information system
C)Database
D)Operating

Question 46

All Wal-Mart stores have satellite dishes that link stores together with the company's headquarters.Wal-Mart is using a(n)________.

A)wide area network
B)enterprise resource system
C)expert system
D)local area network

Question 47

A program that performs specific tasks that the user wants to carry out is called ________.

A)software
B)the operating system
C)a management information system
D)application software

Question 48

Which of the following is an application program?

A)UNIX
B)Java
C)Microsoft Windows
D)Microsoft Excel

Question 49

Eliot is trying to close a particularly difficult sale.He uses his PDA (personal digital assistant)and a special program to access information within his company's database on pricing.Eliot is using an ________.

A)expert system
B)enterprise resource planning system
C)executive support system
D)application service provider

Question 50

All of the following devices are computer hardware EXCEPT a ________.

A)monitor
B)printer driver
C)fax machine
D)mouse

Question 51

Electronic spreadsheets ________.

A)are a special software used to create graphics
B)can replace managerial judgment in decision making
C)are used for numeric and statistical data
D)are very difficult to use

Question 52

An expert system would most likely be used to ________.

A)retrieve sales data
B)determine the status of a customer's order
C)determine the optimal layout of a plant
D)access relevant data from the company's database

Question 53

Which of the following reasons is a reason for the increasing popularity of notebook computers?

A)more computing capacity than midrange systems
B)limited displays
C)faster processing speeds
D)higher prices

Question 54

Aaron is sitting at his computer preparing a new sales brochure.The brochure combines high-quality type,graphics,and photographs.What type of software is Aaron likely using to create the brochure?

A)word processing program
B)desktop publishing program
C)presentation graphics program
D)spreadsheet program

Question 55

Kat is sitting at her computer analyzing the financial impact of an increase in her company's sales growth rate.Kat is probably using a ________ program.

A)spreadsheet
B)presentation
C)word processor
D)desktop publishing

Question 56

On Realtor.com,homebuyers enter information regarding their preferred home location,price,and features.Using an ________,the Web site will automatically display real estate properties that match the homebuyer's criteria.

A)executive information system
B)encryption
C)application service provider
D)expert system

Question 57

Mike is putting together a presentation for senior management analyzing a potential new market.He is using his computer to create charts or graphs that he will then show as slides.Which of the following software programs is Mike most likely using to create his presentation?

A)Microsoft Word
B)Microsoft Excel
C)Microsoft Windows
D)Microsoft PowerPoint

Question 58

Which of the following is the most recent development in notebook computers?

A)PDA
B)tablet PC
C)minicomputer
D)netbook

Question 59

Which of the following is a storage device?

A)flash memory card
B)modem
C)monitor
D)scanner

Question 60

Maria is on a business trip.From her hotel,she uses her computer to access her company's network,checking her e-mail and calendar.Maria's company has a(n)________.

A)Internet
B)virtual private network
C)intranet
D)extranet

Question 61

Information is the result of processed data.

Question 62

A program that attaches itself to other programs and changes programs or destroys data is a(n)________.

A)computer virus
B)purge program
C)inoculation program
D)immunity deficiency program

Question 63

Sales figures are an example of data.

Question 64

The heart of a management information system is the software.

Question 65

Deciding how to prevent system failures along with the ability to continue operating if computer systems fail is called ________.

A)disaster recovery planning
B)information systems management
C)advanced computer security
D)virus protection

Question 66

Data alone are of limited value to a company.

Question 67

Information overload is more of a problem today because of improved technology.

Question 68

An outside supplier used to provide computer and application support for managing an information system is known as ________.

A)an application service provider
B)an application maintenance provider
C)utility computing
D)on-demand computing

Question 69

Which of the following is an unreasonable response to potential computer problems? ________.

A)using online storage services
B)limiting computer access to only a handful of senior managers
C)installing extra hardware in a secure location
D)routinely backing up software and data

Question 70

Jose purchased a company and discovered that his employees were using different operating systems.Instead of spending considerable time and expense getting everyone on the same system,Jose established a(n)________ to create company bulletin boards,share documents,and conduct online conferencing.

A)extranet
B)intranet
C)virtual private network
D)Internet

Question 71

All of the following are advantages of VoIP EXCEPT ________.

A)increased flexibility
B)increased security
C)lower cost
D)additional features

Question 72

Dana's office in south Florida was destroyed by a hurricane last year,and she lost numerous company documents.After relocating,Dana took no chances and implemented ________,in which she backed up her data in a secure online storage service.

A)enterprise resource planning
B)a firewall
C)encryption
D)a disaster recovery plan

Question 73

Mac downloaded some company information into a spreadsheet so that he could work on it at home.When he returned to work,he inserted his memory card into his company computer.Within minutes,all of his hard drive files were corrupted.The most likely cause was a(n)________.

A)malfunctioning computer
B)intranet failure
C)computer virus
D)bad operating system

Question 74

A new wireless standard called ________ has the potential to bring high-speed Internet access to rural areas where traditional forms of broadband access are too expensive or impractical.

A)intranet
B)VPN
C)Wi-Max
D)VoIP

Question 75

Credit card applications are often evaluated using executive systems.

Question 76

Joan belongs to several online card clubs.When she downloaded a recommended bridge game,she unknowingly received a ________,which ultimately damaged the hard drive on her computer.

A)worm
B)software application
C)Trojan horse
D)firewall

Question 77

________ tie geographic regions together using long-distance telephone lines or satellite transmissions.

A)Local area networks
B)Executive information systems
C)Databases
D)Wide area networks

Question 78

Decision support systems provide support to people making business decisions.

Question 79

Gavin's company has installed a system to make data transmission secure.Therefore,he can use the Internet to send and receive sensitive data.Gavin's company has installed a(n)________.

A)virtual private network
B)wide area network
C)Intranet
D)extranet

Question 80

The main purpose of management information systems is to help managers make better decisions.