Deck 8: Human Resource Management: From Recruitment to Labor Relations

Question 1

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
Using outside specialists to perform functions previously performed by company employees is called _____.

Answer 1

F

Question 2

Explain the advantages of Internet recruiting.

Answer 2

Internet recruiting is a quick,efficient,and inexpensive way to reach a large pool of job seekers.The vast majority of companies currently use the Internet,including social networking sites,to fill job openings.This is also the best way for firms to reach new college graduates and workers in their 20s and 30s.

Question 3

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
_____are the minimum skills,education,and experience that a candidate must possess to be considered for a position.

Answer 3

A

Question 4

Discuss the process and benefits of computer-based training.

Question 5

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
_____ allow employees to adjust their working hours and places of work to accommodate their personal needs.

Question 6

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
When disputes cannot be solved voluntarily through mediation,parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

Question 7

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
The function of attracting,developing,and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is called _____.

Question 8

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
Most firms use an annual ____________ to evaluate an employee's job performance and provide feedback.

Question 9

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
_____ is the process of reducing the number of employees within a firm by eliminating jobs.

Question 10

Describe the use of social networking sites as a job recruiting tool for firms and discuss what this means to job seekers.

Question 11

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
An employee's _____ is based on an hourly pay rate or the amount of work accomplished.

Question 12

Explain the concept of human resource management and the role of human resource planning in an organization's competitive strategy.

Question 13

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
A union complaint that management is violating a provision of the union contract is called a(n)_____.

Question 14

Describe the four main elements of a performance appraisal.

Question 15

Describe the core responsibilities of human resource management.

Question 16

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
________argues that an employee's work performance is contingent on his or her perception of fair and equitable treatment.

Question 17

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
A management strike,also known as a(n)_____,puts pressure on union members by closing the firm.

Question 18

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
_____ is a broad term covering the loss of an employee for any reason.

Question 19

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
The process of negotiation between management and union representatives for the purpose of arriving at a mutually acceptable agreement is called _____.

Question 20

MATCHING
Complete the following using the terms listed.
A.job requirements
B.equity theory
C.collective bargaining
D.Theory Y
E.downsizing
F.outsourcing
G.flexible work plans
H.grievance
I.wage
J.human resource management
K.performance appraisal
L.employee separation
M.lockout
N.arbitration
_____ managers assume that employees like work and will seek and accept greater responsibility.

Question 21

What types of benefits are mandated by law?

Question 22

On what factors do firms based their compensation policies?

Question 23

All of the following are core responsibilities of human resource managers EXCEPT ________.

A)employee recruitment
B)employee training and performance evaluation
C)employee compensation and benefits
D)company budget forecasts

Question 24

A company's orientation program is typically administered jointly by the ________.

A)human resource department and the department in which the employee will work
B)appropriate vice president and the human resource department
C)payroll department and the human resource department
D)employee training instructor and the management development office

Question 25

Discuss how Theory X,Y,and Z managers each attempt to increase productivity.

Question 26

Which of the following is the first step in the employee recruitment process?

A)review applications and résumés
B)interview candidates
C)conduct employment tests
D)identify job requirements

Question 27

Describe collective bargaining.

Question 28

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT:

A)reduced travel costs
B)online training programs are less difficult
C)online training offers consistent presentations
D)employees can learn at their own pace

Question 29

The purpose of the EEOC is to ________.

A)provide health insurance to uninsured employees
B)guarantee companies pay social security for all employees
C)investigate claims of discrimination
D)enforce the Family and Medical Leave Act of 1993

Question 30

The function of attracting,developing,and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of ________.

A)human resource management
B)human asset accounting
C)management objectives
D)management development

Question 31

Discuss the significance of the National Labor Relations Act.

Question 32

Explain Maslow's hierarchy of needs and how an individual is motivated at each level.

Question 33

Jacob begins working as an apprentice plumber.He will most likely receive:

A)computer training
B)on-the-job training
C)classroom training
D)textbook training

Question 34

Pham is a human resource manager.His responsibilities might include all of the following activities EXCEPT ________.

A)developing employee training programs
B)administering employee benefit programs
C)projecting sales for the coming six-month period
D)administering compensation plans

Question 35

Which of the following is an example of on-the-job training?

A)online training programs
B)conferences
C)classroom lectures
D)apprenticeship programs

Question 36

Based on employee performance appraisals,managers make objective decisions about all of the following EXCEPT ________.

A)additional training needs
B)compensation
C)corporate outsourcing
D)promotion

Question 37

Which of the following is a concern about performance appraisals?

A)They are held too frequently.
B)They may be skewed in favor of a single manager's subjective opinion.
C)They are based on objective criteria.
D)They take place in the form of two-way communication.

Question 38

What is downsizing? How is it different from outsourcing?

Question 39

Most companies base their compensation policies on all of the following factors EXCEPT ________.

A)government legislation
B)cost of living
C)worker's previous salary
D)worker productivity

Question 40

Which of the following statements about Title VII of the Civil Rights Act is NOT correct?

A)It created the EEOC.
B)It prohibits discrimination based on age,religion,or gender.
C)It helps employers set up affirmative action programs to increase job opportunities for women,minorities,people with disabilities,and other protected groups.
D)It includes the right to a jury trial for victims of employment discrimination.

Question 41

The desire to be accepted by family members and other individuals is what Maslow called ________ needs.

A)physiological
B)esteem
C)social
D)self-actualization

Question 42

Hailey manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.Hailey knows that resentment is building,so after an initial write-up,she proceeds with a(n)________ of the employee.

A)downsizing
B)voluntary turnover
C)outsourcing
D)involuntary turnover

Question 43

Darren decided to change jobs.Before he left the company,he talked to someone in the human resources department about the reasons why he was leaving.Darren went through a(n)________ interview.

A)termination
B)exit
C)downsizing
D)outsourcing

Question 44

Rose was recently let go from her position at an insurance agency as a result of downsizing.This is an example of ________.

A)voluntary separation
B)involuntary separation
C)involuntary turnover
D)voluntary turnover

Question 45

Which of the following is not a type of incentive compensation program?

A)gainsharing
B)lump-sum bonuses and stock options
C)pay for knowledge
D)lump-sum time off

Question 46

All of the following are examples of flexible working arrangements EXCEPT:

A)telecommuting
B)compressed workweeks
C)job sharing plans
D)401(k)plans

Question 47

Which of the following is NOT a reason for outsourcing?

A)avoiding long-term resource costs
B)enabling a firm to focus on functions it does best
C)improving internal management controls
D)gaining flexibility to change vendors at the end of contract periods

Question 48

All of the following employee benefits are required by law with the exception of ________.

A)health insurance
B)Social Security
C)unemployment insurance
D)Medicare

Question 49

Chaya's firm allows her to complete most of her work tasks from her home.Which flexible work plan is Chaya using?

A)job sharing program
B)compressed workweek
C)telecommuter
D)flextime

Question 50

Robert's company contracted with an outside business to provide technical and computer support.This is an example of ________.

A)restructuring the whole organization
B)downsizing
C)employee empowerment
D)outsourcing

Question 51

Omar,an electrician for Quality Builders,is paid $35 for each hour he works during the day.After 5 p.m.and on weekends,he is paid the overtime rate of one and one-half times the regular hourly rate.Omar is paid a ________.

A)wage
B)bonus
C)commission
D)salary

Question 52

Antonio is paid $55,000 per year as a research analyst.This type of compensation is called a(n)________.

A)salary
B)wage
C)time wage
D) employee benefit

Question 53

Kate is a full-time nurse and would like to vary her starting and ending time to better accommodate her children's school hours.Which flexible work plan would be ideal for her situation?

A)flextime
B)job sharing program
C)telecommuter
D)compressed workweek

Question 54

Helène,an industrial sales representative,bought a cellular phone to use if she ever had car trouble while traveling between appointments.Which level of Maslow's need hierarchy is Helène addressing?

A)safety
B)physiological
C)self-actualization
D)esteem

Question 55

Which of the following tasks are NOT typically outsourced?

A)accounting
B)core business
C)noncore business
D)production

Question 56

According to Maslow,an individual's first priority is given to which level of need?

A)esteem
B)self-actualization
C)physiological
D)safety

Question 57

Jana's firm allows her to work four 10-hour days each week.This type of flexible work arrangement is known as ________.

A)job sharing program
B)compressed workweek
C)telecommuter
D)flextime

Question 58

Antonio is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance,dental and vision plans,and life and disability.This type of "cafeteria" plan is called a ________ benefits plan.

A)flexible
B)supplemental
C)volunteer
D)legally mandated

Question 59

A key premise of Maslow's hierarchy of needs theory is that ________.

A)people's needs are based on their wants
B)people's needs are based on an order of importance
C)not all people have basic needs
D)a satisfied need is a motivator

Question 60

Which of the following is NOT a trend in employee benefits?

A)Employers are offering incentives for employees to live better lives.
B)Employers are paying a greater percentage of health care costs.
C)Companies are shrinking the matching contributions made to workers' retirement programs.
D)Employee benefits amount to approximately 30 percent of total compensation.

Question 61

Union contracts typically cover a time period of ________.

A)less than one year
B)two to three years
C)five years
D)more than five years

Question 62

Eric is a supervisor and he works hard to involve his employees in all aspects of the operation believing that employee involvement is a key to improving productivity.Eric is a ________ manager.

A)Theory Y
B)Theory X
C)Theory C
D)Theory Z

Question 63

The basic components of goal-setting theory include all of the following EXCEPT ________.

A)goal difficulty
B)performance feedback
C)goal acceptance
D)time management

Question 64

Which of the following is not a key principle of MBO?

A)specific objectives for each individual
B)performance evaluation and feedback
C)autocratic decision making
D)specific time period to accomplish goals

Question 65

MBO is a systematic approach that allows ______________ to focus on attainable goals and to achieve the best results based on the resources of the _____________________.

A)Managers;organization
B)Employees;management team
C)Employees;organization
D)Employees;financial team

Question 66

Approximately what percentage of private-sector American workers currently belongs to a labor union?

A)less than 5 percent
B)between 8 and 9 percent
C)between 20 percent and 30 percent
D)over 40 percent

Question 67

Claire announces to her staff that she intends to lower costs in their department by 5 percent.Which component of goal setting is Claire utilizing?

A)goal specificity
B)time management
C)goal acceptance
D)performance review

Question 68

According to Maslow,the desire to be valued and recognized by others is a(n)________ need.

A)safety
B)self-actualization
C)physiological
D)esteem

Question 69

_________ is concerned with an individual's perception of fair and equitable treatment.

A)Expectancy theory
B)Maslow's hierarchy of needs theory
C)Equity theory
D)Goal-setting theory

Question 70

An example of a job factor that is important to job satisfaction though it does not contribute directly to motivation is ________.

A)company policies
B)opportunity for growth
C)achievement
D)job responsibility

Question 71

Carlos,a management trainee,completed a leadership profile in which he was identified as having Theory Y assumptions about people.Therefore,Carlos would believe that ________.

A)workers can exercise self-control and direction toward organization goals
B)the average person has relatively little ambition and wants security above all
C)the average worker will,under proper conditions,not only accept but also actually seek responsibility
D)the expenditure of physical and mental effort in work is as natural as play or rest

Question 72

Gloria,a supervisor of data entry clerks,includes her subordinates in decision making when possible.She believes that most people can think of creative ways to solve work-related problems.Gloria's assumption about worker behavior is based on ________.

A)Theory Y
B)management by objectives (MBO)
C)Theory X
D)Maslow's hierarchy of needs

Question 73

According to Maslow's Hierarchy of Needs Theory,which stage comes after the esteem needs stage?

A)Physiological needs
B)Safety needs
C)Social needs
D)Self-actualization needs

Question 74

Malcolm,manager of a purchasing department,keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment.Malcolm would be described as a ________ manager.

A)traditional
B)Theory Y
C)Theory X
D)Theory Z

Question 75

Collective bargaining encompasses all of the following issues EXCEPT ________.

A)employee wages
B)hours
C)working conditions
D)investor relations

Question 76

The Fair Labor Standards Act ________.

A)established the federal minimum wage
B)outlawed union shops
C)outlawed secondary boycotts
D) legalized collective bargaining

Question 77

A complaint that management is violating a provision of a union contract often results in ________.

A)mediation
B)a work slowdown
C)the filing of a grievance
D)a strike

Question 78

Beatrice is trying to resolve a labor dispute.She meets with both sides,makes a number of recommendations,and suggests a compromise.Beatrice is acting as a(n)________ and ________ force a settlement.

A)mediator;cannot
B)mediator;can
C)arbitrator;cannot
D)arbitrator;can

Question 79

The National Labor Relations Act of 1935 (Wagner Act)required employers to ________.

A)limit the amount of hours worked per week
B)negotiate with elected representatives of their employees
C)establish open shops where unions are free to organize
D)bargain with union organizers in "good faith"

Question 80

Local unions are typically organized by ________.

A)affiliation with the national union
B)affiliation with the international union
C)geographic area
D)occupation