Deck 3: Managing Diversity

Question 1

Research has shown that when ________ manifest themselves in incivility toward those who are different,organizational performance is hindered.

A)system inflexibilities
B)organizational biases
C)competitive advantages
D)conflicts and resentments

Answer 1

B

Question 2

An important diversity management benefit is that as companies rely more on ________ in the workplace where diversity helps with more creative solutions.

A)part-time jobs
B)employee teams
C)decentralization
D)internal promotions

Answer 2

B

Question 3

Which one of the following demographic characteristics reflects surface-level diversity?

A)differences in values
B)ethnicity
C)personality
D)gender

Answer 3

B

Question 4

Jack and Jill are discussing the new hire in their department making comments on her hair colour,skin tone,type of dress,and accent.Jack and Jill are focusing on ________.

A)surface level diversity
B)deep-level diversity
C)stereotypes
D)biases

Question 5

People are going to be different.The focus of managers should be to ________.

A)find ways to keep various groups within the workforce free of conflict
B)assimilating visible minorities and women into the corporate setting
C)find commonalities among various groups displaying surface-level diversity
D)find ways to develop strong relationships with and engage the entire workforce

Question 6

Diversity has been one of the most popular as well as ________ business topics for over two decades.

A)most ignored
B)least applied
C)most controversial
D)least beneficial

Question 7

This was Song Hee's first day at work.He was a bit nervous about meeting his new co-workers.When he was introduced to Tan Ming he immediately felt better for finding out that she was also from Singapore.After a few days they had more opportunities to talk to each other and found that their likes and dislikes as well as values were quite different.Hee felt that he probably would not form a close relationship with Ming after all.This more intimate knowledge of another person is ________.

A)persistent bias
B)deep level diversity
C)prejudice
D)surface level diversity

Question 8

How does surface-level diversity differ from deep-level diversity?

A)Surface-level diversity is reflected by differences in personality and values,while deep-level diversity is influenced by age and ethnic differences.
B)Surface-level diversity can affect the way people view organizational rewards and their communication with others,while deep-level diversity does not necessarily reflect the ways people think or feel.
C)Surface-level diversity can affect the way people perceive others,especially in terms of assumptions or stereotyping,while deep-level diversity may affect general behaviour of people at work.
D)Surface-level diversity becomes more important as people get to know each other,while deep-level diversity becomes less relevant with increasing familiarity between people.

Question 9

________ includes concepts such as race,ethnicity,gender identity,age,and religion.

A)Cultural diversity
B)Societal characteristics
C)Diversity identifiers
D)Social identity

Question 10

In terms of workplace diversity,the new Millennium has witnessed increased focus on ________.

A)complying with laws and regulations relating to Employment Equity
B)assimilating women and visible minorities into the executive suite
C)ensuring that corporate leaders are highly trained male role models
D)embracing diversity and inclusion for profitability,and business growth

Question 11

Which of the following benefits of workplace diversity contributes to organizational performance?

A)reduced costs associated with high turnover and absenteeism
B)potential source of competitive advantage from improve innovation efforts
C)increased understanding of the marketplace and improved ability to better market to diverse customers
D)ability to attract and retain employees of diverse backgrounds

Question 12

Workforce diversity and inclusion,when managed effectively,play a central role in ________ in organizations.

A)driving productivity
B)socioeconomic acceptance
C)increasing employee knowledge and skills
D)diminishing structural confusion

Question 13

As people get to know one another,the obvious observable differences become less important and the ________ differences in values,personality,and work preferences become more important.

A)socioeconomic
B)unexplored cultural
C)deeper psychological
D)deep level diversity

Question 14

Characteristics of people such as age,race,gender,and ethnicity reflect ________.

A)personality characteristics
B)surface level diversity
C)socioeconomic characteristics
D)cultural variables

Question 15

Differences arising from ________ become more important to people as they get to know one another?

A)values
B)ethnicity
C)sexual orientation
D)personality

Question 16

This was Song Hee's first day at work.He was a bit nervous about meeting his new co-workers.When he was introduced to Tan Ming he immediately felt better for finding out that she was also from Singapore.The camaraderie felt by the two employees who had the same home country reflects ________.

A)deep level diversity
B)social bias
C)surface level diversity
D)demographic similarity

Question 17

________ provides an organizational performance benefit from workforce diversity.

A)Improved sales growth
B)Better use of employee talent
C)Improved system flexibility
D)Improved innovation

Question 18

________ refers to the ways in which people in an organization are different from and similar to one another.

A)Functional departmentalization
B)Group cohesiveness
C)Workforce diversity
D)Organizational citizenship

Question 19

Differences arising from ________ factors becomes more important to people as they get to know one another.

A)gender
B)ethnicity
C)bias
D)personality

Question 20

Anson Jung's company was growing quite fast.He has been hiring several new people.Feeling most comfortable with his Chinese ethnicity he has tended to bring in other ethnic Chinese as his employees.He is now considering that his company must reflect the community in which it operates,which is highly multicultural.He is viewing his hiring practices from a(n)________ perspective as diversity hiring is the right thing to do.

A)ethical
B)profit
C)cultural
D)performance

Question 21

"Deep level diversity" refers to individual differences in values personality,and work preferences.

Question 22

Workforce diversity refers to the ways in which people in an organization are different from and similar to one another.

Question 23

In his exit interview,Carlos,a member of visible minority,explained that he had been passed over for promotions in favour of less qualified candidates.This situation relates to ________.

A)financial management
B)organizational performance
C)organizational strategy
D)deep-level diversity

Question 24

"Surface level diversity" refers to the deeply held convictions of a person about their culture,identity,faith,and beliefs.

Question 25

A diverse workforce can be a powerful source of ________ because innovation thrives in such an environment.

A)ethical behaviour
B)cultural upheaval
C)economic turnaround
D)competitive advantage

Question 26

Diversity is limited to fair hiring practices,perceived discrimination and inequality.

Question 27

Diversity as a business topic is simple to understand and widely established in all social circles and businesses today.

Question 28

Which of the following people management benefits arises from workplace diversity?

A)improved system flexibility
B)potential increase in market share
C)increased understanding of the marketplace
D)better use of employee talent

Question 29

"Surface level diversity" includes easily perceived differences such as race,sex,and age.

Question 30

In response to the aging workforce,the company welcomes Taylor who as a Millennial ________.

A)does not yet have the right skills but will learn on the job
B)tends not to socialize with the current workforce due to age differences
C)brings his own ideas and approaches to the workplace
D)expects more salary and benefits because of his skills with the latest technology

Question 31

Jackson will be encouraging the board of directors to support efforts to improve the club's diversity policies and practices.One of the more compelling arguments he can use is that ________.

A)operations with exclusive practices experience higher profits
B)operations with inclusive practices outperform their competitors
C)the club will likely lose more members if it does not improve its practices
D)encouraging visible minorities to join would diminish the club's reputation.

Question 32

Diversity is about attracting and retaining the best talent that fits in with the existing characteristics of the workforce.

Question 33

When the VP of marketing selected the new product development team members,he made sure there was a mix of ages,genders,and ethnicities on the team.This VP was most concerned with ________.

A)people management
B)organizational performance
C)organizational strategy
D)legal compliance

Question 34

The chairman of the board of directors is retiring and has asked Jackson to come up with a list of names from which the board would choose a new board member.Jackson sighed.His first choice was Mala Howell.Mala joined the club two years ago through the connections with her father-in-law who belonged to one of the original club families.Jackson knows that she would not have a chance because of her background and gender.Despite being a Harvard graduate and vice-president at her firm,she is a woman and grew up in Jordan.Most members seem to assume she is also a Muslim,but actually she is a Christian.Jackson knows that the board would oppose her because they would only consider ________ which would include her ethnicity and gender.

A)surface level diversity
B)demographic differences
C)socially constructed characteristics
D)social class appearances

Question 35

In the process of getting acquainted Taylor and Amanda discover that they have different tastes in music and film.Taylor is extroverted and Amanda is introverted.Taylor prefers working in teams and Amanda works best alone.They are exploring ________.

A)surface-level diversity
B)deep-level diversity
C)stereotypes
D)biases

Question 36

Despite its popularity,diversity is one of most controversial and least understood topics today.

Question 37

Managing workforce diversity leads to results in productivity,innovation and business growth.

Question 38

When the VP of marketing selected the new product development team members,he made sure there was a mix of ages,genders,and ethnicities on the team.This VP is most concerned with ________.

A)people management
B)organization performance
C)organization strategy
D)legal compliance

Question 39

Social identity is an inclusive term that refers to person's race,ethnicity,gender and gender identity,age,and faith.

Question 40

Omar arrived in Vancouver 15 years ago to attend university.He graduated in design and has worked in various companies before joining Casuarina three years ago.He is serious about his work and performs to exceptionally high standards; but he also appears as a happy-go-lucky person who enjoys socializing and partying.Other employees generally take him for the "party boy." Based on this personality characteristic Omar is reflecting ________.

A)stereotyping
B)deep level diversity
C)surface-level diversity
D)social construct

Question 41

Older workers are often viewed as not being flexible or adaptable,and being resistant to new technology.

Question 42

Strategic benefit of workforce diversity is the moral and ethical view; the "right" thing to do.

Question 43

Organizations bringing in new talent expect employees to assimilate into a uniform corporate culture.

Question 44

What positive perception do employers typically have of older employees?

A)enthusiastic towards new technology
B)open to change
C)strong work ethic
D)flexible and adaptable

Question 45

Which of the following perceptions do employers typically have of older employees?

A)lack of sound judgment
B)resistance to new technology
C)weak work ethic
D)better attendance

Question 46

As the managers of a new product development department for a Montreal based company,Carmen is very aware that ________ is a major shift taking place in the workforce.

A)shifts in global population
B)aging of the population
C)declining birth rates
D)increasing inflation

Question 47

In a short essay,explain in detail how workplace diversity benefits organizations from a strategic perspective.

Question 48

Demographic shifts resulting from the aging of the global population lead to economic challenges and increasing demand for ________.

A)social entitlement programs
B)innovative companies to spur economic growth
C)adjustment in corporate cultures
D)retraining of retired workers

Question 49

In developing countries where birth rates remain high,one of the benefits is a(n)________ which comes from a rising proportion of young people entering the workforce and driving economic growth.

A)increase in gender diversity
B)demographic dividend
C)innovation explosion
D)Millennial shift

Question 50

Increasing diversity in the workplace statistically shows that both turnover and absenteeism increase.

Question 51

Strategic benefit of workforce diversity is an increased quality of team problem-solving efforts.

Question 52

Workers in the Millennial generation prefer ________ in the workplace.

A)inclusion and acceptance
B)fairness and integration
C)their own ideas and approaches
D)work-life balance and opportunity for advancement

Question 53

Given a choice between Jane,a 50-something internal candidate and Jenny,a 20-something internal candidate,Joe selected Jane.Joe would probably say it was because ________.

A)he thought Jane would be more flexible in meeting the needs of the new position
B)he thought Jenny would be uncomfortable with the technology in the new position
C)he expected Jenny would ask for more time off
D)he expected the quality of Jane's work would be better than Jenny's

Question 54

In a short essay,describe the people management benefits derived from workplace diversity.

Question 55

Trends observed in the shifting world population indicate that the average age of the world population in increasing.Also,population over 80 is expected to more than double by the year 2040.Which of the following is a likely implication of such population trend?

A)decreasing demands on social entitlement programs
B)increasing global savings rates
C)dwindling global labour supply
D)decreasing preference for blue-collar occupations

Question 56

A diverse workforces can be a source of competitive advantage through flexibility and creativity.

Question 57

The rising proportion of young people entering the workforce,driving productivity,and economic growth is called a "demographic shift."

Question 58

In Canada the indigenous population is growing faster than the population in general and represents a future opportunity in the workplace.

Question 59

Diverse workforces bring different and unique perspectives to organizations.

Question 60

Aging of the population and increase in immigration are fundamentally changing the Canadian workplace.As a result organizations recognize that ________.

A)it is impossible for them to compete in the global markets
B)change in products,services,and markets is imperative
C)it will be difficult to assimilate employees into a uniform corporate culture
D)laws will require accommodation of ethnic practices in workplaces

Question 61

If my workplace goals include getting high scores on a performance evaluation,I would prefer that my supervisor is ________.

A)the same gender as I
B)female
C)of an older generation than I
D)of my own race

Question 62

________ is related to race,but it refers to social and cultural characteristics maintained by a shared heritage,language,religion or other bond.

A)Ancestry
B)Ethnicity
C)Diversity
D)Nationality

Question 63

Today the greatest religious diversity issue in Canada revolves around ________.

A)religious holidays
B)negative feelings toward Muslims
C)negative feelings toward South Asians
D)disrespect for women

Question 64

In which of the following areas are consistent male-female differences observed?

A)problem-solving ability
B)sociability
C)work schedule preferences
D)competitive drive

Question 65

Mrs.Shipman had a good work record until she suffered a serious injury in a car accident.She applied for a graduated return-to-work program where she would work an increasing number of hours each week until her full recovery.The employer insisted on a firm return date and when she could not comply they fired her.The Human Rights Board determined that ________.

A)since she was not able to say exactly when she would return to work full time,the company had every right to terminate her employment
B)there was not sufficient evidence that Mrs.Shipman was actually seriously injured
C)the company had done everything required to accommodate her
D)she had been discriminated against due to her disability

Question 66

Research has found that women managers are significantly more likely than their male counterparts ________.

A)to criticize their employees for poor work
B)to coach and develop employees
C)to terminate employees who try to take too much credit for work
D)to access employees' personal information

Question 67

________ is a socially constructed characteristic that is used to classify humankind according to common ancestry.

A)Nationality
B)Ethnicity
C)Culture
D)Race

Question 68

Which of the following statements is TRUE of gender diversity in workplaces?

A)No consistent male-female differences exist in problem-solving ability,analytical skills,motivation,and learning ability.
B)Today,men make up nearly two-thirds of the workforce,while women account for the remaining third.
C)Gender equality policies have resulted in women,generally,starting their careers at higher levels than men.
D)Despite the disparity in representation in the workforce,women earn nearly as much as men do on a median basis.

Question 69

In 2016 the Canadian Human Rights Act was amended to ________.

A)provide equal employment opportunities to minorities
B)prohibit discrimination based on gender identity or gender expression
C)protect women from being marginalized in corporate boards of directors
D)ensure equal pay for equal work for men and women

Question 70

Studies suggest that companies with progressive LGBT policies ________.

A)are left out of the stock market
B)find consumers avoiding them
C)outperform competitors
D)try mostly to hide such policies

Question 71

Lululemon is a chain of fashion stores that serve men's,women's,and children's clothing categories.Jay,a motorcycle accident victim with an amputated leg,applies for a job at one of the sores in an upmarket location.Which one of the following assumptions by Lululemon would prevent them from hiring him?

A)Absentee rates for sick time are virtually equal between disabled and able employees.
B)A person with a disability for whom workplace accommodation has been provided has the same obligations and rights as all other employees.
C)There is no set guidelines on how to take any potential disciplinary action against disabled employees.
D)Most workers with disabilities require no accommodation but for those who do,more than half cost $500 or less.

Question 72

A good manager is still perceived as predominantly masculine,but the reality is that women tend to use ________.

A)stricter sense of adhering to policies and procedures
B)broader,more effective range of leadership styles to motivate people
C)a stick rather than carrot to motivate people
D)more emotional pressure to manage employees

Question 73

Which of the following managerial styles is traditionally considered to be masculine?

A)agreeable
B)leading by example
C)collaborative
D)inclusive

Question 74

In 2016 the government of Canada passed a bill which prohibits discrimination on the basis of ________.

A)religion
B)gender identity
C)visible minority status
D)gender

Question 75

In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.

A)acceptance of religious dress in the workplace
B)providing accommodation for religious practices
C)when certain religious holidays fall
D)providing special treatment to minority religious groups

Question 76

Most people identify themselves as part of a(n)________ which forms an integral part of a country's cultural,social,and legal environments.

A)ethnic community
B)racial classification
C)cultural organization
D)social system

Question 77

Diversity refers to ________ that might be present in a workplace.

A)discrimination in any form
B)any dissimilarities or differences
C)all visible minorities
D)racial stereotyping

Question 78

Which of the following managerial styles is considered to be feminine?

A)authoritative
B)leading by example
C)inclusive
D)directive

Question 79

________ refers to the social and cultural characteristics maintained by a shared heritage.

A)Race
B)Ancestry
C)Ethnicity
D)Nationality

Question 80

Lululemon is a chain of fashion stores that serve men's,women's,and children's clothing categories.Jay,a motorcycle accident victim with an amputated leg,applies for a position at the warehouse unpacking merchandise deliveries.Which one of the following assumptions by Lululemon would prevent them from hiring him?

A)Persons with disabilities are protected from discrimination.
B)Some jobs cannot be accommodated to a disability.
C)Other workers at the facility would resent a disabled worker.
D)Absentee rates for disabled employees are the same as for able bodied employees.