Deck 1: Management Information Systems: Business Driven MIS

Question 1

Porter's Five Forces Model outlines the process for a sales strategy.

Answer 1

False
Explanation: Porter's Five Forces Model analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry.

Question 2

The chief technology officer is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses.

Answer 2

False
Explanation: The chief technology officer is responsible for ensuring the speed, accuracy, availability, and reliability for MIS.

Question 3

When a company is the first to market with a competitive advantage, it gains a particular benefit known as competitive intelligence.

Answer 3

False
Explanation: When a company is the first to market with a competitive advantage, it gains a particular benefit known as a first-mover advantage.

Question 4

Technology provides countless business opportunities, but can also lead to pitfalls and traps for a business.

Question 5

MIS is a tool that is most valuable when it leverages the talents of people who know how to use and manage it effectively.

Question 6

There are many challenges to changing doctors, including transferring medical records and losing the doctor-patient relationship along with the doctor's knowledge of the patient's history.Changing doctors provides a great example of switching costs.

Question 7

Companies today are successful when they combine the power of the information age with traditional business methods.

Question 8

Successful companies today operate cross-functionally, integrating the operations of all departments.

Question 9

With the Five Forces Model, companies should watch the forces in the market.If the forces are strong, competition generally increases, and if the forces are weak, competition typically decreases.

Question 10

The information age is the present time, during which infinite quantities of facts are widely available to anyone who can use a computer.

Question 11

For an organization to succeed, every department or functional area must work independently to be most effective.

Question 12

An overview of systems thinking includes input, process, output, and finances.

Question 13

Companies update business strategies continuously as internal and external environments change.

Question 14

Two ways to reduce buyer power are through switching costs and loyalty programs.

Question 15

Mark Peterson identified the Porter's Five Forces Model, which analyzes the competitive forces within a business environment.

Question 16

Competitive intelligence is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making.

Question 17

A leadership plan that achieves a specific set of goals or objectives is a business strategy.

Question 18

Top managers use social intelligence to define the future of the business, analyzing markets, industries, and economies to determine the strategic direction the company must follow to remain unprofitable.

Question 19

Over the past decade, the United States has lost an estimated 2.4 million factory jobs to Nepal.

Question 20

A variable is a business intelligence characteristic that stands for a value that cannot change over time.

Question 21

Data are useful for understanding individual sales, but to gain deeper insight into a business, data need to be turned into information.Which of the following offers an example of turning data into information?

A)Who are my best customers?
B)What is my best-selling product?
C)What is my worst-selling product?
D)All of these

Question 22

Supplier power is one of Porter's five forces, and it measures the suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services).

Question 23

Tiffany & Company competes in the marketplace by offering high-cost custom jewelry.Tiffany & Company is following a broad market and cost leadership strategy.

Question 24

Which of the following is considered information?

A)Quantity sold
B)Date sold
C)Best selling item by month
D)All of these

Question 25

The value chain will group a company's activities into two categories: primary value activities and support value activities.

Question 26

Buyer power is the ability of buyers to affect the price they must pay for an item.

Question 27

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals.Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job?

A)Craig Newmark is customer number 15467.
B)Trina Hauger is customer 45673AA-3.
C)Best-selling product by day.
D)Best-selling product changes when Tony, the best baker, is working.

Question 28

Polaroid had a unique competitive advantage for many years until it forgot to observe competitive intelligence.The firm went bankrupt when people began taking digital pictures.Polaroid provides a great example of Porter's threat of new entrants.

Question 29

Which of the following is considered data?

A)Quantity sold
B)Best customer by month
C)Best selling item by month
D)Worst selling item by month

Question 30

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals.Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?

A)Craig Newmark is customer number 15467.
B)Compare the costs of supplies, including energy, over the last five years to determine the best-selling product by month.
C)Best-selling product by day.
D)Best-selling product changes when Tony, the best baker, is working.

Question 31

Value chain analysis views a firm as a series of business processes that each adds value to the product or service.

Question 32

Why do students need to study information technology?

A)Information technology is everywhere in business.
B)Information technology is rarely discussed in business.
C)Information technology is rarely used in organizations.
D)Information technology is found in only a few businesses.

Question 33

Which of the following provides an example of information?

A)Who is customer number 12345XX?
B)What is product number 12345XX?
C)What customer number is Bob Smith?
D)What is my worst-selling product?

Question 34

Which of the following is not considered a core driver of the information age?

A)Information.
B)Business Intelligence.
C)Competitive Intelligence.
D)Data.

Question 35

A standardized set of activities that accomplish a specific task is called a supply chain component.

Question 36

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals.Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of the type of information Cheryl would be using to successfully perform her job?

A)Craig Newmark is customer number 15467.
B)Compare the costs of supplies, including energy, over the last five years to determine the best-selling product by month.
C)Best-selling product by day.
D)Best-selling product changes when Tony, the best baker, is working.

Question 37

According to Porter's three generic strategies, Walmart is following a business strategy that focuses on "broad market and low cost."

Question 38

Product differentiation occurs when a company develops unique differences in its products or services with the intent to influence demand.

Question 39

Porter has identified three generic business strategies, including focused, broad cost leadership, and switching strategy.

Question 40

Which of the following provides an example of data?

A)Who are my best customers?
B)What is my best-selling product?
C)What is my worst-selling product?
D)Who is customer number 12345XX?

Question 41

Which of the following is not a core driver of the information age?

A)Information.
B)Knowledge.
C)Fact.
D)Data.

Question 42

Today's workers are referred to as _______________ and they use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company.

A)Knowledge workers.
B)Knowledge thinkers.
C)Knowledge resources.
D)All of these.

Question 43

Which of the following represents the definition of a variable?

A)A data characteristic that is collected through competitive intelligence and cannot change over time.
B)A data characteristic that stands for a value that changes or varies over time.
C)A data characteristic that stands for a value that does not change or vary over time.
D)A data characteristic that is collected only through competitive intelligence and can change over time.

Question 44

Which of the following represents the core drives of the information age?

A)Data, information, business intelligence, knowledge.
B)Fact, data, intelligence, experience.
C)Fact, intelligence, business skills, knowledge.
D)Data, intelligence, business information, knowledge.

Question 45

Business intelligence is information collected from multiple sources.Which of the following provides an example of a source that would be included in business intelligence?

A)Suppliers.
B)Customers.
C)Competitors.
D)All of these.

Question 46

Which of the following is typically performed by the sales or marketing department?

A)Manage enterprisewide processes.
B)Maintain employment policies.
C)Manage cross-enterprise processes.
D)Maintain transactional data.

Question 47

Information technology can enable departments to more efficiently and effectively perform their core _____________.

A)Facts.
B)Feedback mechanisms.
C)Business operations.
D)Media issues.

Question 48

Which of the following represents the department that maintains policies, plans, and procedures for the effective management of employees?

A)Human Resources.
B)Sales.
C)Employee Resources.
D)Employee Relations.

Question 49

The sales department needs to rely on information from operations to understand _________.

A)Inventory.
B)Customer orders.
C)Demand forecasts.
D)All of these.

Question 50

Which of the following is the key term that defines the confirmation or validation of an event or object?

A)Buyer power.
B)Data.
C)Fact.
D)Entry barrier.

Question 51

Which of the following is not a topic associated with the information age?

A)Collection of data.
B)Storage of data.
C)College statistics for data.
D)Use of data.

Question 52

Knowledge includes the skills, experience, and expertise coupled with information and _________ that creates a person's intellectual resources.

A)Resources.
B)Intelligence.
C)Expectations.
D)Enterprise information.

Question 53

How does the text recommend that a company operate if it wants to be successful in the information age?

A)Functionally independent between departments.
B)Interdependently between departments.
C)Together as one department with little or no independence.
D)Each department acting as its own individual business unit.

Question 54

Most companies are typically organized by departments or functional areas.Which of the following is not a common department found in a company?

A)Accounting.
B)Payroll.
C)Marketing.
D)Human Resources.

Question 55

How are the majority of companies today typically organized?

A)By departments or functional areas.
B)By departments or financial areas.
C)By degree or financial areas.
D)All of these.

Question 56

What is data converted into a meaningful and useful context?

A)Competitive intelligence.
B)Information.
C)Buyer power.
D)First-mover advantage.

Question 57

Information is data converted into useful, meaningful context.What are data characteristics that change or vary over time?

A)Facts.
B)Variables.
C)Supplies.
D)Vulnerable.

Question 58

As companies move from data to knowledge, they will start to include more and more variables for analysis resulting in better, more precise support for _____________.

A)Decision making.
B)
B)Problem solving.
C)Both A and
D)None of these.

Question 59

What is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making?

A)Supplier's intelligence.
B)Social intelligence.
C)Employee intelligence.
D)Business intelligence.

Question 60

Greg works for Geneva Steel Corporation.Greg's duties include managing the overall processes for the company and transforming the steel resources into goods.Which department would Greg most likely work in?

A)Accounting Manager.
B)Operations Manager.
C)Marketing Manager.
D)CIO.

Question 61

Which of the following represents the relationship between functional areas in a business?

A)Independent.
B)Autonomous.
C)Interdependent.
D)Self-sufficient.

Question 62

A system is a collection of parts that link to achieve a common purpose.Systems thinking is a way of monitoring ________________.

A)The entire system.
B)A division within the sales role.
C)The executive team.
D)The company's competitors.

Question 63

Jeremy Bridges is an executive for Green Web Designs, where his primary role is to ensure the security of business systems and develop strategies to protect the company from online viruses and hackers.What is Jeremy's role within the company?

A)Chief executive officer (CEO).
B)Chief security officer (CSO).
C)Chief procurement officer (CPO).
D)Chief technology officer (CTO).

Question 64

Susan Stewart is an executive at Equity Title, where she is responsible for collecting, maintaining, and distributing knowledge for the company.What is Susan's role at Equity Title?

A)Chief knowledge officer (CKO).
B)Chief technology officer (CTO).
C)Chief information officer (CIO).
D)Chief security officer (CSO).

Question 65

MIS is a business function, like accounting or sales, that moves information about people, products, and processes across the company to facilitate decision making and problem solving.What does MIS stands for?

A)Management information strategy.
B)Management intelligence system.
C)Management information system.
D)Management information strategist.

Question 66

The challenge that companies today sometimes have is that they are departmentalized and act independently of each other.One solution that can help a company work interdepartmentally includes ___________.

A)System processes.
B)Human resources.
C)Management information systems.
D)Resource information systems.

Question 67

The department within a company that records, measures, and reports monetary transactions is called _______________.

A)Accounting.
B)Marketing.
C)Finance.
D)Operations Management.

Question 68

The department within a company that supports the sales by planning, pricing, and promoting goods or services is called ___________.

A)Sales.
B)Operations Management.
C)Accounting.
D)Marketing.

Question 69

A system is a collection of parts that link together to ___________.

A)Monitor the company.
B)Gather experience.
C)Achieve a common purpose.
D)Implement solutions.

Question 70

What is the primary responsibility of the CTO?

A)Overseeing all uses of MIS.
B)Ensuring the security of business systems.
C)Ensuring speed, accuracy, and reliability for MIS.
D)Collecting and distributing company information.

Question 71

Which of the following does not offer a good example of a system?

A)A car.
B)A laptop.
C)The light-rail tram.
D)A pencil.

Question 72

What is a way of monitoring the entire system in a company, by viewing the multiple inputs being processed to produce outputs?

A)Feedback thinking.
B)Systems thinking.
C)Output management.
D)Operational thinking.

Question 73

Which four elements are included in systems thinking?

A)Output, process, feedback, and accounting.
B)Process, output, operations, and accounting.
C)Input, process, output, and feedback.
D)Input, output, sales, and feedback.

Question 74

Feedback is information that returns to its original transmitter and modifies the transmitter's actions.What would the original transmitter include?

A)Input, transform, output.
B)Input, transform, outnumber.
C)Output, input, performer.
D)Input, process, transform.

Question 75

Trina Hauger works for Johnson Electric as a corporate lawyer, and part of her duties are to ensure the ethical and legal use of information within the company.Which of the following represents Trina's role at Johnson Electric?

A)Chief knowledge officer (CKO).
B)Chief privacy officer (CPO).
C)Chief technology officer (CTO).
D)Chief information officer (CIO).

Question 76

What is the name of a company's internal MIS department?

A)Management information systems (MIS).
B)Information systems (IS).
C)Information technology (IT).
D)All of these.

Question 77

The department within a company that performs the function of selling goods or services is called _______________:

A)Marketing.
B)Sales.
C)Finance.
D)Operations Management.

Question 78

MIS is a business function.Which of the following does MIS perform to help aid the company in decision making and problem solving?

A)Moves information about people.
B)Moves processes across the company to improve systems.
C)Moves information about products.
D)All of these.

Question 79

Which of the following statements is true?

A)IT equals business success.
B)IT equals business innovation.
C)IT represents business success and innovation.
D)IT enables business success and innovation.

Question 80

Shelby Black runs a very successful hair salon in downtown Los Angeles.One of Shelby's tasks is to input positive and negative customer reviews into her computer system.What type of information is Shelby gathering?

A)Feedback.
B)Processing.
C)Output management.
D)Sales processing.