Deck 9: Managing and Leading the Organizations Talent

Question 1

Operations management refers to activities managers perform to help their firms produce:

A) services, rather than goods.
B) goods, rather than services.
C) both goods and services.
D) financial data.

Answer 1

C

Question 2

The organization must develop and maintain efficient and effective ________ processes,which deliver to the marketplace the products and/or services which the organization offers.

A) tactical
B) functional
C) operational
D) structural
E) logistical

Answer 2

C

Question 3

Which of the following is NOT one of the results of the business system and the corresponding actions which take place within the operations area

A) the right product or service
B) the right customer
C) the right place
D) the right colour
E) the right time

Answer 3

D

Question 4

Successful organizations understand the interconnectivity of ___________,and seek to ensure that all three are integrated into the decision-making process.

A) strategy, business systems, and operations
B) strategy, business structure, and organization
C) systems, business structure, and operations
D) systems, business structure, and organization
E) strategy, business structure, and operations

Question 5

___________ are understood to be the actual processes employed,which,when combined with the utilization of the organization's capital assets,enable strategic outcomes to be actualized.

A) Systems
B) Tactics
C) Processes
D) Operations
E) Controls

Question 6

Companies like Dell and General Electric have prospered and grown by:

A) focusing on manufacturing of goods rather than the provision of services.
B) achieving natural monopolies in their markets.
C) using franchise arrangements to sell their products in a wider range of markets.
D) getting closer to their customers by offering a variety of services.

Question 7

Product/service management includes all of the following EXCEPT:

A) supporting product modifications
B) supporting product enhancements
C) process management overview
D) supporting other product changes made throughout its lifecycle
E) the decision trade-offs associated with quality and cost.

Question 8

________ refers to the management of supplier relationships relating to those parts and/or components,or finished products,which are brought into the organization in order to manufacture finished products for delivery to the marketplace.

A) Inbound Logistics
B) Operations
C) Outbound Logistics
D) Marketing and Sales
E) Customer Service

Question 9

________________ is the specialized area of management that converts or transforms resources into goods and services.

A) Logistics management
B) Resource engineering
C) Intrapreneuring
D) Operations management

Question 10

________ refers to the variety of activities which commence with the design and development of potential new products in R&D,and extend to the post-purchase support of products and services now in the hands of customers.

A) Process management
B) Supply Chain management
C) Product/Service management
D) Efficient work flow
E) Distribution logistics

Question 11

Which of the following is NOT one of the primary activities in the value chain?

A) Inbound Logistics
B) Operations
C) Outbound Logistics
D) Marketing and Sales
E) Repair Service

Question 12

__________ refers to the management of the flow of materials and/or products,information,and costs through the front-end of an organization's Value Chain.

A) Process management
B) Supply Chain management
C) Product/Service management
D) Efficient work flow
E) Distribution logistics

Question 13

Aaron Nance is a freshman in college who has not yet decided on his major.He is thinking about majoring in operations management and is concerned about job opportunities in this field.Which of the following statements about jobs for operations management majors is most accurate? If he majors in operations management,Aaron will

A) have limited job opportunities because operations management positions are only available in the slowly growing manufacturing sector.
B) acquire skills and knowledge that are valuable to firms in both the manufacturing and service sectors.
C) have plenty of job offers, but they will mainly be in low wage positions in the service sector.
D) find plenty of employment opportunities in the government and education, but not very many in the private sector.

Question 14

Which of the following is NOT an operations decision?

A) process application
B) labour
C) production management activities
D) temporary storage
E) None of the above

Question 15

Which of the following activities are included in supply chain management?

A) Getting products to customers
B) Obtaining and managing raw materials
C) Managing finished products
D) Packaging finished products
E) All of the answers are correct

Question 16

needed to ensure that an organization's products and services are efficiently produced and effectively delivered to the marketplace.

A) Process management
B) Supply Chain management
C) Product/Service management
D) Efficient work flow
E) Process development

Question 17

_____ is the management of the inter-dependencies which suppliers,manufacturers,and distributors all have with each other.

A) Process management
B) Supply Chain management
C) Product/Service management
D) Efficient work flow
E) Distribution logistics

Question 18

What is the root concept of "value chain analysis"?

A) product uniqueness
B) value maximization
C) high quality standards
D) cost reduction
E) high performance standards

Question 19

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

A) resource management.
B) supply chain management.
C) engineering.
D) finance.
E) strategic planning.

Question 20

_______ goes beyond the ability to control or improve,and fundamentally focuses on the design and development of such processes as well.

A) Total production system
B) Production
C) Operational efficiency
D) Operations management
E) Tactical

Question 21

_________ refers to the assessment and implementation of the tasks necessary to get the required work accomplished,and how such tasks will be grouped and sequenced to ensure that the most efficient and effective processes are utilized in the production of products and/or services.

A) Process design, layout, and execution
B) Materials resource planning
C) Materials management
D) Facility design and layout
E) Capital asset evaluation and acquisition

Question 22

Which of the following is NOT one of the core decision areas that operations managers need to examine?

A) Process design, layout, and execution
B) Materials resource planning
C) Materials management
D) Facility design and layout
E) Capital asset evaluation and acquisition

Question 23

For most service businesses the quality standard has become:

A) providing prompt and predictable service.
B) providing a competitive level of service at the lowest cost.
C) delighting customers by anticipating their needs.
D) less important than it is for manufacturing businesses.

Question 24

Recent trends in the service sector suggest that:

A) the Internet is unlikely to become a major force in retailing because most customers are unwilling to buy services online.
B) services can only improve productivity by reducing the quality of the service they provide.
C) technological change is less likely to boost productivity in services than in manufacturing.
D) services have increased consumer satisfaction by becoming increasingly interactive.

Question 25

Small business owners should think in terms of _________,striving to deliver consistent experience with each customer interaction.

A) layout design
B) process design
C) product consistency
D) product reliability
E) product dependability

Question 26

________ focuses on how organizations transform production and manufacturing processes to improve the way that people work.

A) ISO 14000
B) TQM
C) Six Sigma
D) BPR
E) DMAIC

Question 27

How does a small business owner seek to tackle the need to create as efficient an operation as is possible?

A) understand customer expectations and translate this into processes
B) think in terms of product consistency
C) recruit, trained and educated employees with customer contact skills
D) plan their business layout
E) all of the above

Question 28

Which of the following is NOT part of the Six Sigma methodology?

A) philosophy of total improvement
B) organized approach for the analysis of processes
C) intent of minimizing (and eliminating) the occurrence of defects
D) impact the quality of the products and service
E) upgrade their quality performance results

Question 29

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

A) is all about providing the service at the lowest cost.
B) should focus on providing customers with a good experience.
C) has less flexibility than operations management in the manufacturing sector, because services are less able to make use of computers.
D) has done a good job of increasing output, but a poor job of improving quality.

Question 30

_________ is the alignment of the operational tasks within an organization,by its management team,in order to meet the strategic outcomes defined in the organization's business strategy.

A) Strategy implementation
B) The operations cycle
C) Strategy execution
D) Operational management
E) Tactical implementation

Question 31

_______ can be thought of as a management system which seeks to assimilate the concept of quality improvement across the entire organization.

A) ISO 14000
B) TQM
C) Six Sigma
D) DMAIC
E) ISO 9000

Question 32

___________ is one of the predominant challenges facing the small business owner.

A) Operational efficiency and effectiveness
B) Strategy implementation
C) Process design, layout, and execution
D) Materials resource planning
E) Materials management

Question 33

________ refers to the development of the supply chain structure and the accumulation of the necessary information needed to make effective supply chain decisions.

A) Supply chain management
B) Supply chain planning
C) Supply chain operating execution
D) Supply chain operations planning
E) Supply chain performance evaluation

Question 34

The ISO's focus is to strive to make the manufacturing of products and services ________.

A) safer
B) more efficient
C) more socially responsible
D) more consistent
E) a), b) and c)

Question 35

Organizations must tailor their ______ to the needs of their customers,ensuring that the expectations of these customers are met,and that the right product is delivered to the right place at the right time for the right price.

A) Inbound Logistics
B) Operations
C) Outbound Logistics
D) Marketing and Sales
E) Customer Service

Question 36

is fully integrated as a core component into the strategy,processes,and communication messages of the organization.

A) ISO 14000
B) TQM
C) Six Sigma
D) DMAIC
E) ISO 9000

Question 37

_______ are those areas within the organization which are not directly associated with the actual processes which the organization uses to produce products and/or deliver services.

A) Support structure
B) Customer services
C) Primary activities
D) Support activities
E) Marketing activities

Question 38

Operations management goes beyond the ability to control or improve,and fundamentally focuses on the design and development of such processes as well.

Question 39

Total production system goes beyond the ability to control or improve,and fundamentally focuses on the design and development of such processes as well.

Question 40

Small business owners should seek to involve their employee team in discussions relating _______.

A) facility layout
B) process planning
C) service delivery changes
D) distribution process
E) a), b), and c)

Question 41

Processes are understood to be the actual processes employed,which,when combined with the utilization of the organization's capital assets,enable strategic outcomes to be actualized.

Question 42

Successful organizations understand the interconnectivity of strategy,business structure,and operations and seek to ensure that all three are integrated into the decision-making process.

Question 43

The organization must develop and maintain efficient and effective operational processes,which deliver to the marketplace the products and/or services which the organization offers.

Question 44

Successful organizations understand the interconnectivity of strategy,business structure,and organization and seek to ensure that all three are integrated into the decision-making process.

Question 45

Successful organizations understand the interconnectivity of strategy,business systems,and operations and seek to ensure that all three are integrated into the decision-making process.

Question 46

Production goes beyond the ability to control or improve,and fundamentally focuses on the design and development of such processes as well.

Question 47

The organization must develop and maintain efficient and effective tactical processes,which deliver to the marketplace the products and/or services which the organization offers.

Question 48

The right place is one of the results of the business system and the corresponding actions which take place within the operations area

Question 49

Systems are understood to be the actual processes employed,which,when combined with the utilization of the organization's capital assets,enable strategic outcomes to be actualized.

Question 50

Operations are understood to be the actual processes employed,which,when combined with the utilization of the organization's capital assets,enable strategic outcomes to be actualized.

Question 51

The right product or service is one of the results of the business system and the corresponding actions which take place within the operations area

Question 52

The organization must develop and maintain efficient and effective structural processes,which deliver to the marketplace the products and/or services which the organization offers.

Question 53

Operational efficiency goes beyond the ability to control or improve,and fundamentally focuses on the design and development of such processes as well.

Question 54

The organization must develop and maintain efficient and effective functional processes,which deliver to the marketplace the products and/or services which the organization offers.

Question 55

Tactics are understood to be the actual processes employed,which,when combined with the utilization of the organization's capital assets,enable strategic outcomes to be actualized.

Question 56

Operations management is a specialized area in management that is concerned with the production of both goods and services.

Question 57

Successful organizations understand the interconnectivity of systems,business structure,and operations and seek to ensure that all three are integrated into the decision-making process.

Question 58

The right colour is one of the results of the business system and the corresponding actions which take place within the operations area

Question 59

Operations management is the implementation phase of management.

Question 60

The right customer is one of the results of the business system and the corresponding actions which take place within the operations area

Question 61

Product/service management includes process management overview.

Question 62

Process development is the design and development of the work flow and connectivity of the operational requirements (processes) needed to ensure that an organization's products and services are efficiently produced and effectively delivered to the marketplace.

Question 63

Product/Service management refers to the management of the flow of materials and/or products,information,and costs through the front-end of an organization's Value Chain.

Question 64

Billie just graduated with high honours with a degree in operations management from a respected university.The knowledge she gained and skills she developed while obtaining this degree could make her an attractive employee for either a manufacturing firm or a service firm.

Question 65

Supply Chain management refers to the management of the flow of materials and/or products,information,and costs through the front-end of an organization's Value Chain.

Question 66

Process management is the design and development of the work flow and connectivity of the operational requirements (processes) needed to ensure that an organization's products and services are efficiently produced and effectively delivered to the marketplace.

Question 67

Product/service management includes supporting product modifications.

Question 68

Distribution logistics refers to the management of the flow of materials and/or products,information,and costs through the front-end of an organization's Value Chain.

Question 69

Product/Service management is the management of the inter-dependencies which suppliers,manufacturers,and distributors all have with each other.

Question 70

Product/service management includes the decision trade-offs associated with quality and cost.

Question 71

Process management refers to the management of the flow of materials and/or products,information,and costs through the front-end of an organization's Value Chain.

Question 72

Product/Service management refers to the variety of activities which commence with the design and development of potential new products in R&D,and extend to the post-purchase support of products and services now in the hands of customers.

Question 73

Supply Chain management is the design and development of the work flow and connectivity of the operational requirements (processes) needed to ensure that an organization's products and services are efficiently produced and effectively delivered to the marketplace.

Question 74

Process management is the management of the inter-dependencies which suppliers,manufacturers,and distributors all have with each other.

Question 75

Product/service management includes supporting product enhancements.

Question 76

Distribution logistics is the management of the inter-dependencies which suppliers,manufacturers,and distributors all have with each other.

Question 77

Supply Chain management is the management of the inter-dependencies which suppliers,manufacturers,and distributors all have with each other.

Question 78

Product/Service management is the design and development of the work flow and connectivity of the operational requirements (processes) needed to ensure that an organization's products and services are efficiently produced and effectively delivered to the marketplace

Question 79

Operations management involves inventory management,quality control,and production scheduling.

Question 80

In recent years,operations management has become more focused on providing services,because that is where the growth and profit potential is greatest.