Deck 1: Introduction to Operations and Supply Chain Management

Question 1

To participate in a supply chain,a firm must actually handle the physical goods at some point.

Answer 1

False

Question 2

Which of the following is NOT a flow typically found in a supply chain?

A) physical
B) information
C) monetary
D) risk

Answer 2

D

Question 3

Which of these statements about flows in a supply chain is best?

A) Information and monetary flows move upstream and downstream, but physical flows move downstream only.
B) Information flows move upstream and downstream, monetary flows move upstream only, and physical flows move downstream only.
C) Information and monetary flows move upstream only and physical flows move downstream only.
D) Information, physical and monetary flows move both upstream and downstream.

Answer 3

D

Question 4

Which of the following is primarily a supply chain management decision?

A) from whom to purchase materials
B) how many of each item should be produced
C) the mix of labor skill and automation
D) the location of the plant

Question 5

In the Sweet Action! supply chain,the flowers produce the nectar which is collected by the bees.The busy bees take this nectar and produce honey,which is collected by the beekeeper,who puts it in quart jars and supplies it to the baker.The baker produces a lovely array of confections,which are purchased by the local restaurant.The restaurant sells these confections to their loyal diners,who gleefully consume them and nag the chef for his recipe.Which of these statements about this supply chain is best?

A) The busy bees are a first-tier supplier of the local restaurant.
B) The beekeeper is a first-tier supplier of the local restaurant.
C) The baker is a first-tier supplier of the local restaurant.
D) The local restaurant is a first-tier supplier of the loyal diners.

Question 6

The collection of people,technology,and systems within an organization that has primary responsibility for providing the organization's products or services is called:

A) the supply chain.
B) the operations function.
C) the evoked set.
D) relationship management.

Question 7

Transportation and warehousing are examples of logistics activities.

Question 8

In general,operations management activities are information and decision intensive.

Question 9

The supply chain is a network of manufacturers and service providers that work together to create products or services needed by end users.

Question 10

Every organization has an operations function.

Question 11

Which of the following statements about the operations function is NOT correct?

A) Inputs to operations can take many different forms.
B) Nearly all operations activities require coordination with other business functions.
C) The outputs of an operations function are always tangible.
D) Operations management activities are information and decision intensive.

Question 12

Typical inputs to the transformation process include:

A) tangible goods.
B) satisfied customers.
C) intangible needs.
D) fulfilled needs.

Question 13

Most organizations function as part of a larger supply chain.

Question 14

________ is an example of an output of the transformation process.

A) Material
B) Information
C) Satisfied customers
D) Intangible needs

Question 15

Which of these is NOT a component of the operations function in an organization?

A) People
B) Technology
C) Systems
D) Information

Question 16

Information and materials are two examples of inputs to the transformation process.

Question 17

Most of the participants in a supply chain are both suppliers and customers.

Question 18

A second-tier supplier is downstream from a first-tier supplier in a supply chain.

Question 19

Which of the following statements regarding the supply chain is TRUE?

A) A second-tier supplier is downstream from a first-tier supplier.
B) A first-tier supplier is upstream from a second-tier supplier.
C) A first-tier supplier is downstream from a second-tier supplier.
D) A customer is upstream from a first-tier supplier.

Question 20

Of the three flows linking organizations in a supply chain,information and monetary flows always move upstream and physical flows always move downstream.

Question 21

What are three reasons that the study of operations and supply chain management is important?

Question 22

Most organizations function as part of larger ________ that are linked through physical,monetary,and information flows.

Question 23

In the Sweet Action! supply chain,the flowers produce the nectar which is collected by the bees.The busy bees take this nectar and produce honey,which is collected by the beekeeper,who puts it in quart jars and supplies it to the baker.The baker produces a lovely array of confections,which are purchased by the local restaurant.The restaurant sells these confections to their loyal diners,who gleefully consume them and nag the chef for his recipe.Which of these statements about this supply chain is best?

A) The busy bees are within the span of the SCOR model of the local restaurant.
B) The beekeeper is within the span of the SCOR model of the local restaurant.
C) The loyal patrons are within the span of the SCOR model of the beekeeper.
D) The loyal patrons are within the span of the SCOR model of the busy bees.

Question 24

Which of these is NOT an element of the SCOR model?

A) Operate
B) Plan
C) Source
D) Return

Question 25

A(n)________-tier supplier for Acme sells directly to them.

Question 26

Describe the operations function's transformation process and provide an example for each element.

Question 27

Printing and binding a book take place ________ from the conversion of wood to paper pulp in a publishing supply chain.

Question 28

The collection of people,technology,and systems within an organization that has primary responsibility for providing the organization's products or services is ________.

Question 29

Supply chains have been in existence for over a century.What is different about supply chains in the 21^st century from those in existence 100 years ago?

Question 30

In the Sweet Action! supply chain,the flowers produce the nectar which is collected by the bees.The busy bees take this nectar and produce honey,which is collected by the beekeeper,who puts it in quart jars and supplies it to the baker.The baker produces a lovely array of confections,which are purchased by the local restaurant.The restaurant sells these confections to their loyal diners,who gleefully consume them and nag the chef for his recipe.Which of these statements about this supply chain is best?

A) The busy bees are a second-tier supplier of the local restaurant.
B) The beekeeper is a second-tier supplier of the local restaurant.
C) The baker is a second-tier supplier of the local restaurant.
D) The local restaurant is a second-tier supplier of the loyal diners.

Question 31

An activity or firm that is positioned earlier in the supply chain relative to another activity or firm is said to be ________.

Question 32

In the Sweet Action! supply chain,the flowers produce the nectar which is collected by the bees.The busy bees take this nectar and produce honey,which is collected by the beekeeper,who puts it in quart jars and supplies it to the baker.The baker produces a lovely array of confections,which are purchased by the local restaurant.The restaurant sells these confections to their loyal diners,who gleefully consume them and nag the chef for his recipe.Which of these statements about this supply chain is best?

A) There is only one first-tier supplier in this supply chain.
B) There are only two first-tier suppliers in this supply chain.
C) There are only three first-tier suppliers in this supply chain.
D) There are four first-tier suppliers in this supply chains.

Question 33

Electronic commerce refers to the use of information technology solutions to automate business transactions.

Question 34

The drive for efficiency has decreased the level of globalization in the world economy.

Question 35

Operations can be considered a transformation process that takes things like materials,labor,and capital,called ________,and transforms them into goods or services,called ________.

Question 36

The ________ model is used to define processes and relationships in supply chain management.

Question 37

Which of the following lists is in correct supply chain order?

A) first-tier supplier - manufacturer - distributor
B) distributor - manufacturer - retailer
C) first-tier supplier - second-tier supplier - third-tier supplier
D) customer - retailer - distributor

Question 38

Distinguish between first-tier and second-tier suppliers in a supply chain and provide an example.

Question 39

Distinguish between upstream and downstream firms in a supply chain and provide an example.

Question 40

A second-tier supplier is located ________ from a first-tier supplier.

Question 41

Among all supply chain functions,________ is the most susceptible to breakdown.

A) production
B) logistics
C) supplier selection
D) relationship management

Question 42

Which of the following is NOT a trend in operations management?

A) increased use of electronic commerce
B) increased globalization
C) decreased delivery times
D) decreased customization

Question 43

Forecasting counts suppliers and customers among its key interorganizational participants.

Question 44

There is no need for an organizational interface between the finance function and the operations and supply chain management function.

Question 45

Briefly discuss the three important trends in business that have focused attention on operations and supply chain management.

Question 46

E-commerce is the component of a supply chain that is the most susceptible to breakdown.

Question 47

Scheduling and managing the flow of work through an organization and supply chain belongs to the logistics function of a supply chain.

Question 48

To avoid supply chain problems,firms must manage relationships with their downstream suppliers as well as their upstream customers.

Question 49

The organization that provides national and institutional leadership in purchasing and materials management is:

A) APICS.
B) ISM.
C) CLM.
D) ASQ.

Question 50

What is the most impactful trend in supply chain management over the last quarter century? Justify your choice.

Question 51

________ is the use of information technology solutions to conduct business via electronic transfer of data and documents.

Question 52

Which job title would be given to someone responsible for supervising production in a manufacturing setting?

A) Supply chain manager
B) Production manager
C) Supplier development manager
D) Purchasing manager

Question 53

What are the primary duties of a logistics manager?

A) Creating timely, cost effective import/export supply chains
B) Managing private, third party and contract carriage systems to ensure timely delivery and cost-effective transportation
C) Using analytical and quantitative methods to understand, predict and improve processes
D) Identifying global sources of materials, selecting suppliers and managing ongoing relationships

Question 54

The professional society for persons interested in operations and supply chain management is called APICS.

Question 55

Which of the major operations and supply chain activities do not deal directly with customers? Explain why this is so.

Question 56

________ is the term that describes efforts to improve operations by increasing supply chain members' willingness to cooperate.

Question 57

Of all the activities of supply chain management,which poses the greatest challenge and why? Cite examples in popular media.

Question 58

Which of these statements about recent trends in operations and supply chain management is best?

A) A lower level of competition exists thanks to an increased level of globalization.
B) The rate of change in markets is actually lower once inflation is factored in.
C) Managers tend to make decisions with less information than they used to.
D) Customers demand for standardization in goods and services has increased.

Question 59

Efforts to improve cooperation among firms in the supply chain can be characterized as:

A) globalization.
B) domestic focus.
C) relationship management.
D) electronic commerce.

Question 60

An electronic commerce system:

A) is used to transmit information upstream only.
B) can improve the speed and quality of business communication.
C) is used to transmit information downstream only.
D) links everyone in the supply chain except customers.

Question 61

Choose any two non-operations business functions.Provide examples of an operations or supply chain activity that interfaces directly with each business function you have chosen.

Question 62

Which department is least likely to interact with the purchasing function?

A) Engineering
B) Finance
C) Human resources
D) Operations

Question 63

A(n)________ acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services.

Question 64

The ________ function of an organization manages the movement of physical goods throughout the supply chain.

Question 65

The ________ is a leader in education and all aspects of quality improvement.

Question 66

A)n) ________ plans and controls production in a manufacturing setting.

Question 67

________ is an operations activity with the purpose of designing and implementing the transformation processes that best meet the needs of the customer and firm.