Deck 12: A: Supply Chain Information Systems

Question 1

All information systems are computer-based.

Answer 1

False

Question 2

ERP system's traditional strengths lie in routine decision making and in execution and transaction processing.

Answer 2

True

Question 3

Flexibility is a key performance dimension for information flows in a(n):

A) strategic decision-making activity.
B) global planning activity.
C) routine decision-making activity.
D) execution and transaction processing activity.

Answer 3

A

Question 4

Warehouse and transportation planning systems support strategic planning efforts by allocating fixed logistics capacity in the best possible way,given business requirements.

Question 5

Customer relationship management refers to planning and control activities and information systems that link a firm with its downstream customers.

Question 6

What are the information needs at the four levels (execution and transaction processing,routine decision making,tactical planning,and strategic decision making)of supply chain activity?

Question 7

Which of these supply chain activities is the most day-to-day,routine activity?

A) control of monetary flows
B) capacity decision making
C) warehouse location determination
D) workforce leveling

Question 8

Design collaboration is a typical customer relationship management application.

Question 9

One ERP vendor is known simply as SAP.

Question 10

________ takes visibility a step further and seeks to replace certain physical processes with virtual ones.

Question 11

The purpose of the execution and transaction processing supply chain activities are to record and retrieve data and execute and control physical and monetary flows.

Question 12

Enterprise resource planning applications span the supplier,customer,and internal supply chain areas.

Question 13

Accuracy is a key performance dimension for strategic decision-making information flows.

Question 14

The third,and most important,way information adds value is by the ________,involves taking raw information and organizing,selecting,synthesizing,and distributing it.

Question 15

A(n)________ as a set of interrelated components that collect,process,store,and distribute information to support decision making,coordination,and control in an organization.

Question 16

A key performance measure for an execution and transaction processing system would be:

A) flexibility.
B) form.
C) function.
D) accuracy.

Question 17

The term ________ represents the most basic function of information in the supply chain.

Question 18

Internal supply chain management is used to link higher level planning and location decision making with lower level activities within the same supply chain.

Question 19

The three ways information adds value,ranked in order from lowest to highest value are:

A) visibility, mirroring, creation of new customer relationships.
B) mirroring, creation of new customer relationships, visibility.
C) visibility, , creation of new customer relationships, mirroring.
D) creation of new customer relationships, mirroring, visibility.

Question 20

Which of these supply chain activities is the most strategic?

A) inventory levelling
B) entering new markets
C) supplier evaluation systems
D) job scheduling

Question 21

Which of the following statements regarding enterprise resource planning systems is NOT correct?

A) Most companies using ERP use their system to serve all of the information requirements.
B) The primary advantage of ERP systems is that they pull together all of the classic business functions into a single, tightly integrated package.
C) All of the business functions running from an ERP system use a common database.
D) Making ERP systems integrate with other applications in a business presents a significant technological challenge.

Question 22

Logistics information systems that support tactical planning efforts by allocating fixed logistics capacity in the best possible way given business requirements are known as:

A) decision support systems.
B) network design applications.
C) warehouse management and transportation execution systems.
D) warehouse and transportation planning systems.

Question 23

Computer-based information systems that allow users to analyze,manipulate,and present data in a manner that aids higher-level decision making are called ________.

Question 24

Long-term strategic questions such as facility location and sizing are addressed by ________.

Question 25

An execution and transaction processing level system that is used throughout the supply chain is a(n):

A) CRM system.
B) DS system.
C) ERP system.
D) SRM system.

Question 26

Before the Internet was widely adopted by business,most computer systems shared a common database but sharing software was a difficult task.

Question 27

A supply chain information system that links a company with an entity upstream is called a(n):

A) customer relationship management system.
B) supplier relationship management system.
C) internal supply chain management system.
D) business process modeling tool.

Question 28

What are the functions and relationships between both customer and supplier relationship management and internal supply chain management?

Question 29

A typical SRM application is:

A) negotiations.
B) market analysis.
C) order management.
D) service center management.

Question 30

Warehouse and transportation planning systems support ________ planning efforts.

Question 31

What is the purpose of an ERP system and what advantages does it hold over the more traditional system it replaces?

Question 32

Before the Internet was widely adopted by business,the vast majority of computer systems were completely isolated from one another.

Question 33

A system that controls all aspects of a company's business from production,through human resources,to accounting and other departments and accomplishes this with a centralized database is ________.

Question 34

The cloud affords users the ability to rapidly scale capacity up or down depending on demand.

Question 35

________ are logistics information systems that initiate and control the movement of materials between supply chain partners.

Question 36

Business process modeling tools differ from business process management systems (BPMS)in that business process modeling tools are aimed at business process analysis and design and BPMS are used only to manage processes.

Question 37

Sketch the supply chain and indicate which information systems address which areas of the supply chain.

Question 38

A supply chain information system that is used in the internal supply chain at the strategic level is a(n):

A) CRM.
B) DSS.
C) ERP.
D) SRM.

Question 39

A typical CRM application is:

A) design collaboration.
B) the sell process.
C) sourcing decisions.
D) supply collaboration.

Question 40

Market analysis,order management,and service center management are all examples of applications found in a(n)________ system.

Question 41

What are the salient features of cloud computing?

Question 42

Which of these is an essential characteristic of the cloud model?

A) broad network access
B) third normal form
C) asynchronous communication
D) address mapping

Question 43

Provide an example of a business transaction you recently conducted that took place with the help of the cloud.Describe the front and back office activities that would have been required to conduct the same business transaction in a pre-cloud business world.

Question 44

Which of these is an essential characteristic of the cloud model?

A) distributed intelligence
B) third normal form
C) on-demand self-service
D) hierarchical functionality

Question 45

Business process modeling tools allow the user to:

A) connect to the cloud without using the Internet.
B) manage internal supply chain relationships.
C) manage external supply chain relationships.
D) simulate the performance of a new process.

Question 46

At one time,if an organization wanted to automate using a computer system,they had to develop the program on their own.Today,there is software available to perform virtually every business function although most of them will not conform exactly to what a company needs.Describe two software tools that can be used for business process analysis and design.

Question 47

The authors make the point that cloud computing has in many respects made life easier for business and for consumers.Discuss three negative aspects to cloud computing.

Question 48

An organization can use ________ as a repository to access documents or other files from anywhere in the world whenever they are needed.

Question 49

The cloud has made it more difficult for firms to outsource portions of their business.

Question 50

Which of these is NOT an essential characteristic of the cloud model?

A) preservation of metadata
B) on-demand self-service
C) broad network access
D) resource pooling

Question 51

Which of these is NOT an essential characteristic of the cloud model?

A) rapid elasticity
B) telepresence
C) on-demand self-service
D) resource pooling

Question 52

One characteristic of cloud computing is that the provider's computing resources may serve multiple consumers with the resources dynamically allocated according to customer demand.

Question 53

How will cloud computing impact operations and supply chain management?

Question 54

Which of these is an essential characteristic of the cloud model?

A) distributed intelligence
B) third normal form
C) asynchronous communication
D) resource pooling