Deck 4: What to Change a Diagnostic Approach

Question 1

According to the four-frame model, the _____ frame relates to how an organization builds a culture that gives purpose and meaning to work and builds team cohesion.

A) structural
B) human resource
C) political
D) symbolic

Answer 1

D

Question 2

According to the 7-S framework, _____ refer to an organization's vision.

A) systems
B) skills
C) strategies
D) superordinate goals

Answer 2

D

Question 3

According to Warner Burke, which of the following is a way in which organizational models can be useful?

A) By reducing the manageability of a complex situation
B) By helping to prioritize the issues that need most attention
C) By providing specific languages for different stakeholder groups to discuss organizational properties
D) By minimizing the interconnectedness of various organizational properties

Answer 3

B

Question 4

According to the PESTLE framework, which of the following factors is concerned with competitor behavior?

A) Political
B) Economic
C) Social
D) Legal

Question 5

Which of the following is NOT one of the questions asked when performing gap analysis?

A) Where are we now?
B) How did we get here?
C) Where do we want to get to?
D) What do we need to do in order to get there?

Question 6

Which of the following is NOT a factor identified in the 7-S framework?

A) Strategy
B) Support
C) Systems
D) Style

Question 7

The technique in which people are asked to describe their organization and how it works using an image or a simile is known as _____.

A) metaphorical diagnostics
B) organizational restructuring
C) extrapolation by analysis
D) meta-analysis

Question 8

Which of the following is NOT a component of the star model?

A) Strategy
B) Structure
C) Reward systems
D) Technology practices

Question 9

According to Weisbord's six-box organizational model, the question "Do all tasks have incentives?" is associated with _____.

A) rewards
B) helpful mechanisms
C) relationships
D) leadership

Question 10

According to Warner Burke, which of the following is NOT a way in which organizational models can be useful?

A) By identifying key organizational interdependencies
B) By offering guidance about the appropriate sequence of actions in a change process
C) By providing a common language with which different stakeholder groups can discuss organizational properties
D) By predicting the magnitude of change

Question 11

Which of the following is NOT a component of Bolman and Deal's four-frame model?

A) The structural frame
B) The economical frame
C) The political frame
D) The symbolic frame

Question 12

Which of the following is based upon the proposition that organizational effectiveness is influenced by many factors, and that successful change depends on the relationships between those factors?

A) The six-box organizational model
B) The 7-S framework
C) The star framework
D) The four-frame model

Question 13

According to the PESTLE framework, which of the following factors is concerned with demographic trends?

A) Political
B) Environmental
C) Social
D) Economic

Question 14

According to the 7-S framework, _____ refers to the formal organization design.

A) structure
B) strategy
C) staff
D) style

Question 15

Which of the following is NOT a part of Weisbord's six-box organizational model?

A) Purposes
B) Structure
C) Rewards
D) Bureaucracy

Question 16

According to the 7-S framework, _____ refers to patterns of management actions, how managers spend their time, what they pay attention to, the signals that they send about priorities, and attitude to change.

A) strategy
B) support
C) staff
D) style

Question 17

According to Weisbord's six-box organizational model, the question "Have we adequate coordinating technologies?" is associated with _____.

A) structure
B) rewards
C) helpful mechanisms
D) leadership

Question 18

According to the four-frame model, the _____ frame concerns how power and conflict are dealt with, and how coalitions are formed.

A) structural
B) human resource
C) political
D) symbolic

Question 19

According to the 7-S framework, _____ refers to how managers are developed.

A) structure
B) staff
C) strategy
D) style

Question 20

Which of the following involves the imaginative development of one or more likely pictures of the characteristics of the possible futures for an organization sometimes, but not necessarily, considering "best-case/worst-case" possibilities?

A) Gap analysis
B) The cultural web
C) The PESTLE framework
D) Scenario planning

Question 21

In the 7-S framework, "strategy" refers to an organization's vision.

Question 22

Which of the following change diagnostics was developed by Kurt Lewin and involves identifying the forces that are respectively driving and restraining movement toward a given set of outcomes, called the "target situation"?

A) Gap analysis
B) 7-S analysis
C) Stakeholder analysis
D) Force-field analysis

Question 23

Diagnosis with regard to organizational change is going to happen whether or not explicit diagnostic tools are used.

Question 24

According to the star model, for an organization to be effective, its strategy, structure, processes, rewards, and people practices have to be in alignment.

Question 25

The strategic inventory involves a much less sophisticated analysis than that provided by the widely used SWOT approach to understanding an organization's strengths, weaknesses, opportunities, and threats.

Question 26

According to the four-frame model, without the capacity to use multiple frames, managers may become locked into their one favored way of seeing the world-and their organization-and then fail to see other critical aspects or issues.

Question 27

According to the receptive organizational context, organizational receptiveness is likely to be high when there is no pressure for change.

Question 28

According to Rosabeth Moss Kanter, segmentalist organizations are characterized by _____.

A) the compartmentalization of problem-solving
B) the ability to overthrow history and precedent
C) a cooperative environment
D) a flat organizational structure

Question 29

According to the cultural web, which of the following concerns the most influential management groups in an organization?

A) Organizational structures
B) Power structures
C) Control systems
D) Symbols

Question 30

What does the "S" stand for in the PESTLE framework?

A) Social
B) Skills
C) Support
D) Staff

Question 31

According to the star model, processes and lateral capability relate to how performance is measured and compensated, in ways that align individual actions to organizational objectives.

Question 32

Which of the following is the first step in stakeholder analysis?

A) Establishing what each stakeholder expects to gain or lose if the changes go ahead
B) Checking each stakeholder's "track record" with regard to comparable issues
C) Identifying the stakeholders for the change initiative under consideration
D) Using the planned benefits of the change to strengthen support for the proposals

Question 33

According to Johnson, which of the following is NOT an element of the cultural web?

A) The paradigm
B) Stories
C) Symbols
D) Attitude

Question 34

Unlike traditional organization designs, built-to-change organization designs _____.

A) include employment contracts based on expectations set out in the job description
B) hire people with the capabilities for the job for which they have applied
C) pay for the job and what it involves
D) include ongoing training in skills to support change

Question 35

According to Rafferty et al., which of the following is an example of an internal context enabler that influences individual change readiness?

A) Dispositional resistance to change and technology changes
B) New regulations
C) Professional group memberships
D) Change participation and communication processes

Question 36

Which of the following dimensions of absorptive capacity is defined as the ability to find and to prioritize new knowledge and ideas quickly and efficiently?

A) Acquisition
B) Assimilation
C) Transformation
D) Exploitation

Question 37

According to Hambrick and Fredrickson, misalignment of the five elements-arenas, vehicles, differentiators, staging, and economic logic-indicates a potential need for change.

Question 38

Gap analysis is usually criticized as being overly complex in terms of reviewing an organization's position.

Question 39

According to the star model, misalignment between the structure of an organization and its strategy leads to friction.

Question 40

Strategy is often considered to be at the heart of change.

Question 41

The built-to-change organization uses design principles that assume the need for a planned organizational transition from one state to another.