Deck 4: World Economies

Question 1

____________ and ___________ are statements from the organization that answer questions about 'who they are, what do they value, and where they're going.'

Answer 1

mission, vision

Question 2

The ???????_______??__ and __________ of an organization provide feedback that helps managers assess the degree to which the organization is succeeding.

Answer 2

goals and objectives

Question 3

A ____________ communicates the organization's reason for being, and how it aims to serve its key stakeholders.

Answer 3

mission or mission statement

Question 4

The strategy is how the firm aims to realize its ____________ and ___________.

Question 5

Mission and vision both relate to an organization's purpose and are typically communicated orally.

Question 6

One criterion of a good strategy is how well it helps the firm achieve its ____________.

Question 7

A ____________ is a future-oriented declaration of the organization's purpose and aspirations.

Question 8

Those stakeholders most often emphasized in mission statements are:

A) Customers and employees
B) Government and communities
C) Employees and society
D) Investors and the government

Question 9

The best vision statements create harmony with regard to the status quo.

Question 10

Mission and vision provide a vehicle for communicating an organization's purpose and values to all ________________.

Question 11

Sometimes mission statements also include a summation of the firm's values.

Question 12

Vision statements provide a bridge between the mission and the ????____________.

Question 13

The Starbucks mission statement describes guiding principles and the organization's:

A) Corporate structure
B) Values
C) Employee and customer focus
D) Corporate social responsibility statement

Question 14

Firms with clearly communicated, widely understood and collectively shared mission and vision have been shown:

A) To create and advance technology
B) Embrace diversity
C) Perform better than those without them
D) Employ a smarter workforce

Question 15

Mission and vision provide a high-level guide and the? __________ provides a specific guide to the goals and objectives showing success or failure.

Question 16

Mission and vision communicate the organization's values and purpose.

Question 17

_________________ are those key parties who have some influence over the organization or stake in its future.

Question 18

The strategy should flow directly from the mission, since the strategy is intended to achieve the mission and satisfy the organization's vision.

Question 19

The ____________ is how the firm aims to realize its mission and vision.

Question 20

Customers, employees, and investors are the stakeholders most often emphasized in the mission statements.

Question 21

Organizational design is used to match the form of the organization as closely as possible to the vision of the organization.

Question 22

One criterion of a good strategy is how well it helps the firm achieve its ____________.

Question 23

What is the difference between a vision statement and a mission statement?

Question 24

________________ govern the organization through guidelines, procedures, and policies.

Question 25

Organization structure defines the formal relationship among people and specifies their ___________ and _____________.

Question 26

Strategy encourages actions that support the culture of the organization.

Question 27

Mission and vision play a prominent role in the planning facet of the P-O-L-C framework.

Question 28

Organizational culture is defined by all of the following EXCEPT:

A) Life experiences of the employees
B) Strengths and weakness of the staff
C) Organizational mission and vision statements
D) Education of the employees

Question 29

Good vision statements need to create some dissonance with the status quo of an organization.

Question 30

_________________ is the formal, guided process for integrating the people, information, and technology of an organization.

Question 31

Organizations that successfully align human resources management with mission and vision accomplishment do so by integrating SHRM into the organizing process.

Question 32

If management is seeking to change vision and mission, their ability to change the organization's culture to support those new directions is impossible to achieve.

Question 33

Strategy unifies the intent of the organization and focuses members toward actions designed to accomplish desired outcomes.

Question 34

Controlling consists of the following steps EXCEPT:

A) Write a mission and vision statement
B) Establish performance standards
C) Compare actual performance against standards
D) Take corrective action

Question 35

Goals and objectives that flow from an organization's mission and vision provide a basis for assessing actual versus desired feedback.

Question 36

______________ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.

Question 37

Human resources management alignment means:

A) To integrate employees with goals, mission and vision
B) To integrate HR with the culture of the organization
C) To integrate decisions about people with decisions about the results of an organization
D) Integrate management and employee performance goals

Question 38

Executive leaders do not play a large role in defining organizational culture.

Question 39

CEOs are the ones who help diffuse the revolutionary philosophy of an organization.

Question 40

The culture of an organization is very difficult to change.

Question 41

The supplies needed for nominal group technique (NGT) includes all EXCEPT:

A) Flip chart
B) Masking tape
C) 3x5 cards for each participant
D) A computer

Question 42

In business, _____________ refers to an intense, driving, or overmastering feeling or conviction.

Question 43

In nominal group technique (NGT), participants interact as they would in other group processes.

Question 44

Lateral thinking can generate completely new concepts and ideas, and brilliant improvements to existing systems.

Question 45

The type of creativity fostered from the desire to be highly competitive is ________________.

Question 46

_______________ is the workplace environment formulated from the interaction of the employees in the workplace.

Question 47

Consciously creating an environment where passion is both encouraged and developed starts at the top through the communication of mission and vision.

Question 48

What is the sociological phenomenon "Not Invented Here"?

Question 49

____________________ reflects the aim of integrating the organization's human capital into the mission and vision.

Question 50

What fundamental part of its vision did Proctor & Gamble change in 2000?

Question 51

Nominal Group Technique (NGT) requires extensive preparation and supplies.

Question 52

_____________ involves influencing others toward the attainment of organizational objectives.

Question 53

__________ is the power or ability to invent, and is the essence of innovation and progress in business.

Question 54

An engaged employee is dedicated, passionate, and absorbed in their work.

Question 55

All of the following describe "lateral" EXCEPT:

A) Changing patterns and perceptions
B) Not necessary for creativity but helpful
C) Draws on the right side of our brains
D) About ideas that may not be obtainable by using only traditional step-by-step logic

Question 56

______________ involves ensuring that performance does not deviate from standards.

Question 57

Which of the following are creativity tools:

A) SCAMPER
B) Programmed thinking
C) Passion
D) Intuition

Question 58

__________ is a type of creativity associated with speed-being first and being fast.

Question 59

The number of people who participate in a nominal group technique (NGT) is generally:

A) 1-5 participants
B) 3-8 participants
C) 6-10 participants
D) 8-14 participants

Question 60

Imagination and improvement emphasize different approaches to creativity.

Question 61

Managers develop mission and vision statements not only to clarify the organization's larger purpose, but also to meet or exceed the needs of its key stakeholders.

Question 62

Stakeholder analysis may also enable managers to identify other parties that might support well-formulated strategies.

Question 63

How is passion relevant to vision in business?

Question 64

_______________ is a method of facilitating a group of people to produce a large number of ideas in a relatively short period of time.

Question 65

What is SCAMPER?

Question 66

The type of creativity characterized by new ideas and breakthroughs is ______________.

Question 67

____________ is a very deliberate approach to creativity that concerns a vision of sustainability.

Question 68

What is an example of the imagination type of creativity, characterized by new ideas and breakthroughs?

Question 69

Describe the nominal group technique (NGT).

Question 70

What is DeGraf and Lawrence's view of characteristics and types of creativity?

Question 71

_______________ is often called left-brained thinking.

Question 72

What is the example of incubation as described by Whetten and Cameron on Gandhi?

Question 73

What is an example of taking an existing idea and making it better?

Question 74

________________ draws on the right side of our brains and is about changing patterns and perceptions.

Question 75

What is an example of the investment type of creativity the text discusses?

Question 76

One key stakeholder group is comprised of the CEO and members of the top-management team.

Question 77

Stakeholders are individuals not groups.

Question 78

______________ is a checklist tool that helps you to think of changes you can make to an existing marketplace to create a new product, service or both.

Question 79

______________, as viewed in business, refers to intense, driving, or overmastering feelings or convictions.

Question 80

______________ is a concept that is generally viewed as managing discretionary effort, that is, when employees have choices they will act in a way that further their organization's interests.