Deck 8: Supply Chain Management

Question 1

Which of the following is not one of the five basic components of supply chain management?

A) Plan
B) Source
C) Cost
D) Deliver

Answer 1

C

Question 2

Today, SCM systems focus on extending beyond an organization's four walls to influence:

A) Suppliers
B) Suppliers' supplier
C) Customers' customer
D) All of these

Answer 2

D

Question 3

While developing an operations strategy, management needs to consider the following factor.

A) the level of technology that is or will be available
B) the required skill levels of the workers
C) the degree of vertical integration, in terms of the extent to which outside suppliers are used
D) All of these.

Answer 3

D

Question 4

What provides control and visibility to the status of individual items maintained in inventory?

A) Inventory management and control software
B) Global inventory management system
C) Transportation planning system
D) Distribution management software

Question 5

Which one of the following is an activity of Operations Management (OM)?

A) Forecasting
B) Capacity planning
C) Quality control
D) All of these

Question 6

In ______________ component of supply chain management, companies must carefully choose reliable suppliers that will deliver goods and services required for making products, and develop a set of pricing, delivery, and payment processes with suppliers and create metrics for monitoring and improving the relationships.

A) Plan
B) Source
C) Cost
D) Deliver

Question 7

What tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost?

A) Inventory management and control software
B) Global inventory management system
C) Transportation planning system
D) Distribution management software

Question 8

What would an organization choose that focuses on transportation efficiency?

A) Ship its products directly to its customers
B) Ship its products to a distributor that ships the products to customers
C) Ship its products to a distributor by air only
D) Ship its products to its customers by boat

Question 9

____________________ focuses on producing goods and services as efficiently as possible within the strategic plan.

A) Strategic planning
B) Tactical planning
C) Transportation planning
D) Operations planning

Question 10

What is the term used to describe the difference between the cost of inputs and the value of price of outputs?

A) Value-added
B) Value-divided tax
C) Value-multiplied
D) Value-multiplied tax

Question 11

The goal of six sigma quality standard is to detect potential problems to prevent their occurrence and achieve no more than ________ defects per million opportunities.

A) 2.3
B) 3.4
C) 4.3
D) None of these

Question 12

Managers can use information systems to heavily influence OM decisions including:

A) productivity, profits, flexibility, quality, and customer satisfaction.
B) productivity, costs, flexibility, quality, and customer satisfaction.
C) productivity, costs, flexibility, quantity, and customer satisfaction.
D) productivity, profits, flexibility, quantity, and customer satisfaction.

Question 13

Which one of the following quality standard aims at no more than 3.4 defects per million opportunities?

A) ISO 9,000
B) Six Sigma
C) Capability Maturity Model Integration
D) All of these

Question 14

Decisions are sometimes referred to as __________________, which focuses on long range planning such as plant size, location, and type of process to be used.

A) strategic planning
B) tactical planning
C) transportation planning
D) operations planning

Question 15

Which one of the following is a characteristic of an efficient and effective supply chain management?

A) Decrease threat of new entrant to market place
B) Decrease its own power as supplier
C) Increase threat of substitute products and services
D) Decrease buyer power

Question 16

Which of the following is not one of the three main links in the supply chain?

A) Materials flow from suppliers and their "downstream" suppliers at all levels
B) Transformation of materials into semifinished and finished products-the organization's own production processes
C) Distribution of products to customers and their "downstream" customers at all levels
D) None of these

Question 17

________ describes all the activities managers do to help companies create goods.

A) Production management
B) Schedule management
C) Service management
D) Operations management

Question 18

Which of the following would an organization choose if it wanted to focus on transportation effectiveness?

A) Ship its products directly to its customers
B) Ship its products to a distributor that ships the products to customers
C) Ship its products to a distributor by air only
D) Ship its products to a distributor by boat only

Question 19

What is often referred to as the technical core, especially in manufacturing organizations, and is the actual conversion of inputs to outputs?

A) A transformation process
B) A production process
C) A service process
D) A produce process

Question 20

What is the management of systems or processes that convert or transform resources (including human resources) into goods and services?

A) Production management
B) Schedule management
C) Service management
D) Operations management

Question 21

Which of the following automates the different steps and stages of the supply chain?

A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software

Question 22

Production management describes all the activities managers do to help companies create goods.

Question 23

In a supply chain, which of the following moves in the direction of downstream?

A) Order information
B) Payment
C) Goods
D) Returns

Question 24

Which of the following is not a principle of supply chain management?

A) Customize the logistics network and focus intensively on the service requirements
B) Listen to signals of market demand and plan accordingly
C) Segment customers by service needs and then tailor services to those particular segments
D) Listen to signals from telecommunications equipment and plan accordingly

Question 25

A transformation process is often referred to as the technical core, especially in manufacturing organizations, and is the actual conversion of inputs to outputs.

Question 26

What allows an organization to reduce the cost and time required during the design process of a product?

A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning

Question 27

Operations management is responsible for managing the core processes used to manufacture goods and produce services.

Question 28

Which one of the following is a characteristic of an efficient and effective supply chain management?

A) Decrease threat of new entrant to market place
B) Increase its own power as supplier
C) Decrease threat of substitute products and services
D) All of these

Question 29

What is it called when distorted product demand information passes from one entity to the next throughout the supply chain?

A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software

Question 30

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

A) Bullwhip effect
B) Demand planning software
C) Supply chain visibility
D) Supply chain execution software

Question 31

Operations management (OM) is the management of systems or processes that convert or transform resources into goods and services.

Question 32

What applies technology to the activities in the order life cycle from inquiry to sale?

A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning

Question 33

Which one of the following is not a characteristic of an efficient and effective supply chain management?

A) Decrease threat of new entrant to market place
B) Increase its own power as supplier
C) Decrease threat of substitute products and services
D) Increase buyer power

Question 34

Which of the following is a key to SCM success?

A) Be future-oriented
B) Listen to signals from telecommunications equipment and plan accordingly
C) Wean suppliers off traditional business practices
D) Make the sale to the manufacturers

Question 35

What helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability?

A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning

Question 36

In a supply chain, which one of the following doesn't flow in the direction of upstream?

A) Order information
B) Payment
C) Goods
D) None of these

Question 37

Which of the following is a principle of supply chain management?

A) Customize the logistics network and focus intensively on the service requirements
B) Listen to signals of market demand and plan accordingly
C) Segment customers by service needs and then tailor services to those particular segments
D) All of these

Question 38

What are the four primary drivers of supply chain management?

A) Visibility, consumer behaviour, competition, and service
B) Non-visibility, consumer behaviour, competition, and service
C) Visibility, consumer behaviour, competition, and speed
D) Non-visibility, consumer behaviour, competition, and speed

Question 39

What is the ability to view all areas up and down the supply chain?

A) Bullwhip effect
B) Demand planning software
C) Supply chain visibility
D) Supply chain execution software

Question 40

What enables an organization to react more quickly to resolve supply chain issues?

A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning

Question 41

Global inventory management systems (GIMS) provide the ability to locate, track, and predict the movement of every component or material anywhere upstream or downstream in the business process.

Question 42

Being the low-cost producer always guarantee profitability and success.

Question 43

Distribution management systems coordinate the process of transporting materials from a manufacturer to distribution centers to the final customer.

Question 44

Deploy in incremental phases and measure and communicate success is one of the keys to success for SCM.

Question 45

Low-cost market segments are frequently very large, and many companies are lured by the potential for significant profits, which are associated with large unit volumes of product.

Question 46

___________ is the management of systems or processes that convert or transform resources into goods and services.

Question 47

_________________________ coordinate the process of transporting materials from a manufacturer to distribution centres to the final customers.

Question 48

The customers' customer is upstream in the supply chain.

Question 49

The ability of a firm to provide consistent and fast delivery allows it to charge a premium price for its products.

Question 50

Information technology, consumer behaviour, visibility, and speed are the four changes resulting from advances in technology that are driving supply chains.

Question 51

The primary role of IS in SCM is integrating the information links between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms, which allows the smooth, synchronized flow of both information and product between customers, suppliers, and transportation providers across the supply chain.

Question 52

_____________________ is responsible for managing the core processes used to manufacture goods and produce services.

Question 53

_______________________ describes all the activities managers do to help companies create goods.

Question 54

Plan, source, make, deliver, and return are the five basic supply chain management components.

Question 55

___________________ is the term used to describe the difference between the cost of inputs and the value of price of outputs.

Question 56

The goal of six sigma quality is to detect potential problems to prevent their occurrence and achieve no more than 4.3 defects per million opportunities.

Question 57

An organization's supply chain strategy can focus on efficiency or effectiveness, but not both.

Question 58

Managers can use information systems to heavily influence decisions including productivity, costs, flexibility, quality, and customer satisfaction.

Question 59

Managers can use information systems to heavily influence __________________ decisions including productivity, costs, flexibility, quality, and customer satisfaction.

Question 60

Strategic planning focuses on producing goods and services as efficiently as possible within the strategic plan

Question 61

_________ chain management applies technology to the activities in the order life cycle from inquiry to sale.

Question 62

______________________________ track and analyze the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost.

Question 63

Materials flow from suppliers and their _______________ suppliers at all levels.

Question 64

Distribution of products flow from customers and their _____________ customers at all levels.

Question 65

Make the sale to ___________ is one of the keys to SCM success.

Question 66

Consumer behaviour, _____________, competition, and speed are the four changes resulting from advances in IT that are driving supply chains.

Question 67

The goal of ___________ quality standard is to detect potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities.

Question 68

In a supply chain, order information flows in the direction of ________.

Question 69

Global ______________ management system provides the ability to locate, track, and predict the movement of every component or material anywhere upstream or downstream in the supply chain.

Question 70

In a supply chain, foods or services flows in the direction of ________.

Question 71

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

Question 72

Currently, there appears to be a trend toward offering __________________ friendly products that are made through environmentally friendly processes.

Question 73

__________________________________ use sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company.

Question 74

The ability of a firm to provide consistent and fast delivery allows it to charge a(n) ______________________ price for its products.

Question 75

A supply ____________ consists of all parties involved, directly or indirectly, in the procurement of a product or raw material.

Question 76

__________________________________ provide control and visibility to the status of individual items maintained in inventory.

Question 77

___________ will become an effective tool for tracking and monitoring inventory movement in a real-time SCM environment.

Question 78

In a supply chain, payment flows in the direction of ________.

Question 79

____________ management and control software provides control and visibility to the status of individual items maintained in inventory.

Question 80

The __________ effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain.