Deck 10: Intercultural Communication in Contexts: Applications in Business, Education, and Health-Care

Question 1

Identify the false statement. ​

A)​extended handshakes are rare during first meetings in Brazil
B)​Chinese usually greet the most senior person first and use formal titles
C)​the traditional greeting in India is the namaste
D)​Western women should not offer to shake hands with Indian men
E)​Brazil,China,and India represent major forces in the global economy

Answer 1

A

Question 2

Assertiveness is considered an asset in all of the following cultures except: ​

A)​The Philippines
B)​Israel
C)​Germany
D)​U.S.
E)​none of these

Answer 2

A

Question 3

​The shared understanding of the meaning of communication and the behaviors appropriate for specific situations reflect what basic assumption?   

A)​communication is culturally determined
B)​communication is rule governed
C)​communication has a consequence
D)​communication is unavoidable
E)​communication is dynamic

Answer 3

B

Question 4

Culturally and linguistically diverse students face difficulties including ____.               ​

A)​cognitive aspects of learning with linguistic difficulties of learning in English;         
B)​insufficient academic preparation
C)​at  higher grade levels,English proficiency is ever more essential
D)​different countries emphasize different content and curricular sequences
E)​all of these

Question 5

Linguistic issues in multicultural education discussed in the text include all of the following except ____.​

A)​the extent of cultural and linguistic diversity in American schools
B)​the relationship between culturally and linguistically diverse students and self-esteem
C)​discrepancies in educational preparedness
D)​English as a second language
E)​none of these

Question 6

The general intercultural negotiation skills recommended include all of the following except ____.​

A)​avoid and resist ambiguity
B)​be prepared
C)​develop sensitivity to the use of time
D)​listen carefully
E)​locate areas of agreement

Question 7

In the business sector,culture determines: ​

A)​protocol
B)​management and leadership
C)​decision-making
D)​negotiation and conflict management
E)​all of these

Question 8

Domestically,all of the following statements about businesses in the U.S.are false except ____.​

A)​increases in minority co-cultures have impacted both workplace and marketplace
B)​minority owned businesses grew by about 45% between 2002-2007
C)​more than 2.3 million businesses in the U.S.owned by Hispanics
D)​most business transactions involve a culturally homogeneous population

Question 9

Power distance relationships can be: 

A)anarchical or hierarchical
B)egalitarian or totalitarian
C)​egalitarian or hierarchical
D)​anarchical or egalitarian

Question 10

Holistic ways of seeing include all of the following except: ​

A)​physical seeing with eyes
B)​seeing the past
C)​seeing with the mind
D)​seeing the unseen or spirits
E)​seeing through a medium or traditional healer

Question 11

Chinese business culture is associated with all of the following except: ​

A)​a collectivist,high-context culture that diffuses decision-making responsibilities
B)​Chinese make decisions based on relationships
C)​rarely defer personal interests to those of the group
D)​discourage independent expression
E)​power relationships are the ultimate determinant of Chinese social interaction

Question 12

When negotiating with Brazilians,representatives of American businesses should:           ​

A)​emphasis the universal rather than the specific
B)​emphasize task over relationship
C)​emphasize group over individual
D)​none of these

Question 13

In the U.S. ,multicultural education includes all of the following concepts except ____.​

A)​teaching and learning
B)​based on democratic principles
C)​affirms cultural homogeneity
D)​interdependent society

Question 14

All of the following are basic protocols people dealing with international business should follow except ____. ​

A)​remember hosts' names and how they are pronounced
B)​be aware of local uses of time and punctuality
C)​practice behaviors that demonstrate your rank and authority
D)​create an appropriate impression by wearing suitable attire
E)enjoy social events while observing local customs related to food and drink

Question 15

Which of the following would not help teachers communicate empathically? ​

A)​attend to student's nonverbal and verbal behaviors
B)​emphasize a competitive climate
C)​accurately reflect and clarify feelings
D)​be genuine and congruent
E)​none of these

Question 16

Immediate teachers are perceived as having all of the following characteristics except ____.​

A)​approachable
B)​friendly
C)​cold
D)​responsive
E)​relaxed

Question 17

The mental processes people employ to think about and become aware of their universe are referred to as: ​

A)​ways of knowing
B)​epistemology
C)​deep structures
D)​universal cognitions
E)​axiology

Question 18

According to the text,Indian executives all of the following as 'key responsibilities' except ____?  ​

A)​chief input for business strategy
B)​manager of relationships
C)​keeper of organizational culture
D)​guide,teacher,or role model for employees
E)​a representative of owners and investors 

Question 19

An individual's belief in her or his ability to organize and execute courses of action required to successfully accomplish a specific task in  a particular context is known as: ​

A)​self-efficacy
B)​self-esteem
C)​self-confidence
D)​self-effacing
E)​self-control

Question 20

International business has been significantly impacted by ____ ? ​

A)​the increasing importance of national borders
B)​increased economic interdependence
C)​increased role of economic dominance
D)​decreasing number of companies with workers abroad

Question 21

Followers of this tradition believe that sorcery,magic,and evil spirits can negatively affect them in their daily lives.​

A)​holistic
B)​scientific/biomedical
C)​namaste
D)​supernatural/ mágico/religious tradition
E)​superstitionism

Question 22

An unsolicited call or letter is usually quite effective when making initial contacts with the Chinese.​

Question 23

In India,the use of first names in addressing someone should be avoided.​

Question 24

The student-teacher relationship is very formal in Japan.​

Question 25

Chinese tend to think in terms of role fulfillment where employees are given a job role or title to fulfill,though they are not necessarily expected to perform the job.​

Question 26

The scientific/biomedical approach to health:

A)​focuses on subjective diagnosis
B)​ is an evidence-based approach
C)​assumes poor health is an immaterial problem
D)​physical phenomenon can be treated using non-material things

Question 27

The ability to understand and work effectively with patients whose beliefs,values,and histories differ from one's own: ​

A)​is essential for contemporary health care providers
B)​is less relevant to scientific/biomedical tradition
C)​is inextricable from the supernatural/ mágico/religious tradition
D)​reflects the holistic tradition

Question 28

The nature of business cultures across the world make confusion,misunderstandings,and failures less likely.​

Question 29

Brazilians are generally more low-context than eastern and middle-eastern cultures,but higher context than the U.S.and northern European nations.​

Question 30

Social interaction is neither arbitrary nor disorderly,but is patterned by interaction rituals that specify normative ways of speaking and behaving in specific social contexts.​

Question 31

Ineffective communication strategies in multicultural classrooms include:​

A)​provide lots of opportunities to discuss global issues relevant to students
B)​be sensitive to cultural customs that may differ from the mainstream
C)​remind students that the classroom is a safe place for learning
D)​encourage conversations that perpetuate us and them discussions
E)​none of these

Question 32

Hierarchical societies place a significant emphasis on status and rank.​

Question 33

Cultures such as Germany and Israel view assertiveness as a deficit.​

Question 34

Mexican's rarely use honorific titles.​

Question 35

All of the following reflect cross-cultural questions recommended for medical interviews except ____. ​

A)​what do you call the illness? 
B)​what do you think caused the illness? 
C)​can you cause the illness in others? 
D)​what kind of treatment do you think is necessary? 
E)​what do you fear most about the illness?

Question 36

The dominant form of health care treatment in the U.S.is: ​

A)​scientific/biomedical
B)​holistic
C)​supernatural/ mágico/religious tradition
D)​none of these

Question 37

Although English may be the international language of business,learning key phrases can be helpful.​

Question 38

In North America,people tend to treat others with informality and directness.​

Question 39

Which of the following guidelines regarding medical interpreters were recommended by the authors? ​

A)​use interpreters trained in the health care field
B)​use cross-gendered interpreters whenever possible
C)​a health professional should be with the patient and interpreter at all times
D)​remember that patients usually understand less than they express

Question 40

Hierarchical societies place a significant emphasis on status and rank.​

Question 41

Immigrants who may have limited language skills and may come from cultures with very different health care practices may be especially confused by the practices within the U.S.health care system.

Question 42

The Indian economy is sometimes compared to an elephant because it is not capable of running swiftly as some smaller "tiger-like" Asian economies but enjoys the advantage of being stable and less affected by upsets and disturbances.​

Question 43

Many traditional native Hawaiians believe that thinking comes from the intestines,the "gut" that links the heart and the mind.​

Question 44

Low context,highly industrialized,and individualistic societies such as the U.S.are predominantly field dependent.

Question 45

Negotiating with Brazilians should emphasize details and particulars rather than universal ideas.​

Question 46

Empathy is the inability to experience or express emotion.​

Question 47

Although there is a tendency to respond more to the content of what others say rather than the feelings they are expressing,the multicultural teacher needs to attend to both.​

Question 48

Power relationships have little impact on Chinese social interactions,especially in the business context.

Question 49

Cognitive abilities are rooted in the patterns of a society.​

Question 50

Indians conduct business at an extremely fast pace so anyone engaging in negotiations must be prepared to make decisions quickly.​

Question 51

The supernatural/mágico/religious tradition seeks to treat illness by achieving a positive association between the patient and the relevant spirits,deities,and so forth.​

Question 52

Self-questioning is a good strategy for interacting in a multicultural classroom. It involves teachers asking themselves questions about how students will respond to the assignment.​

Question 53

Culture has little to do with the meanings we attach to illness and health.​

Question 54

Self-efficacy stems from lifelong experiences resulting in beliefs and perceptions affecting how people see themselves individually and collectively.​

Question 55

Even in today's society,some classrooms seem to be focusing on the differences and difficulties involved in multicultural education rather than embracing these differences.​

Question 56

For the Chinese,a contract is a rigid agreement to which parties are expected to adhere precisely to the various provisions.​

Question 57

A nation writes its history in the image of its ideal.​

Question 58

The subtle ethnocentrism which reinforces a culture's values,beliefs,and prejudices is a uniquely American phenomenon.​

Question 59

A person's native language had deep significance because it is the seed of identity that blossoms as children grow.​

Question 60

The trial and error approach to learning is commonly preferred in all cultures.​

Question 61

Explain the relationship between culture and education. Provide an example from at least two different cultures.​

Question 62

Holistic health is based on the principle that a whole is made up of interdependent parts: physical,mental,emotional,and spiritual.​

Question 63

When using medical interpreters,it is preferable to select one who is the same gender as the patient.​

Question 64

Compare and contrast hierarchical and egalitarian cultures. How do the perspectives affect intercultural communication?​

Question 65

According to the scientific/biomedical tradition,life is controlled by a series of physical and biochemical processes that can be studied and manipulated by humans.​

Question 66

List and describe the underlying assumptions of context in communication.​

Question 67

A holistic worldview results in a uniform approach to understanding the causes of illness.​

Question 68

The Chinese put a great deal of emphasis on patient autonomy and a patient's "right to know."​

Question 69

Discuss the impact of intercultural contact has had on domestic businesses in the U.S.​

Question 70

Explain some of the nuances of negotiating with the Chinese. Include concepts such as status,communication style,schedules,and the mutual use of empathy.​

Question 71

Compare the business protocols of initial contacts and greeting behaviors between at least two cultures.​

Question 72

Identify two different examples of how the business culture of Brazil differs from that of the U.S. ​

Question 73

List and describe the characteristics of the Brazilian negotiating style.​

Question 74

Identify two different examples of how the business culture of China differs from that of the U.S.​

Question 75

Differentiate between cultural orientations toward formality and informality.​

Question 76

List and describe at least four guidelines for individuals who are preparing to negotiate with Indians.​

Question 77

Identify two different examples of how the business culture of India differs from that of the U.S.​

Question 78

Identify at least three of the five intercultural negotiation skills generally recommended regardless of culture.​

Question 79

Explain the relationship between intercultural communication and international business.​

Question 80

Acupuncture is an example of complementary alternative medicine,a combination of the scientific/biomedical and supernatural/mágico/religious tradition.​