Deck 2: Organizational Strategy, Competitive Advantage, and Information Systems

Question 1

_________ is an example of effectiveness.

A)Automating order entry
B)Increasing customer satisfaction
C)Reducing production time by one day
D)Using RFID to track products

Answer 1

B

Question 2

_________ is the result of optimizing the manufacturing and logistics processes.

A)Cost reduction
B)Cycle and fulfillment time reduction
C)Productivity
D)Quality

Answer 2

B

Question 3

_________ is the result of optimizing the design,development,and production processes.

A)Cycle and fulfillment time reduction
B)Differentiation
C)Productivity
D)Quality

Answer 3

D

Question 4

_________ is the result of optimizing the marketing and innovation processes.

A)Customer satisfaction
B)Cycle and fulfillment time reduction
C)Differentiation
D)Productivity

Question 5

_________ is NOT a benefit of the NASCAR app.

A)Digital notes
B)Fewer violations
C)Highlighted violations
D)Quick access to the rulebook

Question 6

NASCAR's new prerace app uses a _________ to track a car's inspection process.

A)dashboard
B)KPI
C)TPS
D)value chain

Question 7

_________ is the result of optimizing each individuals' work processes.

A)Cycle and fulfillment time reduction
B)Differentiation
C)Productivity
D)Quality

Question 8

Fulfillment processes are NOT completed by __________.

A)accounting
B)purchasing
C)sales
D)warehouse

Question 9

_________ uses a "clean sheet" perspective.

A)BPC
B)BPI
C)BPM
D)BPR

Question 10

Bank of America retired more than _________ applications after the financial crisis of 2007-2008.

A)100
B)5,000
C)18,000
D)100,000

Question 11

Procurement processes are NOT completed by _________.

A)accounting
B)purchasing
C)sales
D)warehouse

Question 12

_________ is an example of efficiency.

A)Automating order entry
B)Increasing customer satisfaction
C)Improving product quality
D)Reducing employee turnover

Question 13

_________ is the result of optimizing and aligning business processes to fulfill customers' needs,wants,and desires.

A)Customer satisfaction
B)Differentiation
C)Productivity
D)Quality

Question 14

_________ are the product or service created by the process.

A)Employees
B)Inputs
C)Outputs
D)Resources

Question 15

Which of the following is NOT a benefit of Bank of America's new software-defined infrastructure cloud?

A)Cost
B)Flexibility
C)Scalability
D)Security

Question 16

_________ are materials,services,and information that flow through and are transformed as a result of process activities.

A)Employees
B)Inputs
C)Outputs
D)Resources

Question 17

Bank of America set up a _________ cloud after the financial crisis of 2007-2008.

A)Hybrid
B)Open
C)Private
D)Public

Question 18

In September 2014,NASCAR implemented an app from _________ to perform prerace inspections.

A)Amazon
B)Apple
C)Google
D)Microsoft

Question 19

_________ are people and equipment that perform process activities.

A)Employees
B)Inputs
C)Outputs
D)Resources

Question 20

_________ is the result of optimizing operations and supplier processes.

A)Cost reduction
B)Differentiation
C)Productivity
D)Quality

Question 21

In the _________ phase of BPI,the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.

A)analysis
B)control
C)define
D)improve
E)measure

Question 22

BPI is typically performed by ___________.

A)clerical workers
B)executives
C)knowledge workers
D)low-level managers

Question 23

Chevron supported internal improvement efforts by getting its suppliers involved using a unified _________ approach that involved standardizing processes across the entire company and consolidating process information within a central repository.

A)BPC
B)BPI
C)BPM
D)BPR

Question 24

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse,you are in the _________ phase of BPI.

A)analysis
B)control
C)define
D)improve
E)measure

Question 25

When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders,you are in the _________ phase of BPI.

A)analysis
B)control
C)define
D)improve
E)measure

Question 26

Globalization is a _________ pressure.

A)market
B)societal
C)technology
D)nonexistent

Question 27

Chevron improved their business processes using _______________.

A)BPI then BPM then BPR
B)BPI then BPR then BPM
C)BPM then BPR then BPI
D)BPR then BPI then BPM

Question 28

When you map out how your business currently processes customer orders to figure out how to reduce delivery time,this is part of the _________ phase of BPI.

A)analysis
B)control
C)define
D)improve
E)measure

Question 29

Many organizations find _________ too difficult,too radical,too lengthy,and too comprehensive.

A)BPC
B)BPI
C)BPM
D)BPR

Question 30

In the _________ phase of BPI,the BPI team identifies possible solutions for addressing the root causes,maps the resulting "to be" process alternatives,and selects and implements the most appropriate solution.

A)analysis
B)control
C)define
D)improve
E)measure

Question 31

_________ integrates disparate BPI initiatives to ensure consistent strategy execution.

A)BPC
B)BPM
C)BPR
D)BPS

Question 32

Six Sigma is a popular _________ technique.

A)BPC
B)BPI
C)BPM
D)BPR

Question 33

Chevron identified their desired outputs and then worked backward by examining the supporting processes.They used a holistic approach that led the company to examine the interdependencies among processes used in different business units.This is a _________ approach.

A)BPC
B)BPI
C)BPM
D)BPR

Question 34

The correct order of the BPI phases is ___________.

A)analyze,control,define,measure,improve
B)analyze,define,control,improve,and measure
C)define,analyze,measure,control,improve
D)define,measure,analyze,improve,and control

Question 35

In the _________ phase of BPI,the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.

A)analysis
B)control
C)define
D)improve
E)measure

Question 36

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.

A)BPC
B)BPI
C)BPM
D)BPR

Question 37

In the _________ phase of BPI,the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time.

A)analysis
B)control
C)define
D)improve
E)measure

Question 38

Information overload is a _________ pressure.

A)market
B)societal
C)technology
D)nonexistent

Question 39

Chevron's initial effort to update its business processes was followed by several smaller,employee-driven _________ initiatives (many that used the Six Sigma improvement methodology).

A)BPC
B)BPI
C)BPM
D)BPR

Question 40

In the _________ phase of BPI,the BPI team documents the existing "as is" process activities,process resources,and process inputs and outputs.

A)analysis
B)control
C)define
D)improve
E)measure

Question 41

Target attempt to expand into _________ in 2011 and _________ successful.

A)Canada; was
B)Canada; was not
C)Mexico; was
D)Mexico; was not

Question 42

_________ represents a huge challenge for IT departments because it means IT loses the ability to fully control and manage employee devices.

A)BYOD
B)ERP
C)RFID
D)TPS

Question 43

_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.

A)Configured mass customization
B)Consumer segmentation
C)Mass customization
D)Mass production

Question 44

_________ is a societal pressure.

A)Globalization
B)Information overload
C)Protection against terrorist attacks
D)Technological innovation and obsolescence

Question 45

Illegal logging accounts for _________ percent of all trees harvested.

A)1-20
B)10-25
C)25-50
D)50-90

Question 46

Which of the following is NOT an organizational response to business pressures?

A)Creating a digital divide
B)Developing strategic systems
C)Focusing on customer wants
D)Mass customization

Question 47

_________ was NOT a challenge Target faced when trying to expand into Canada.

A)Canadian dollar conversion
B)Customer interest
C)Metric system conversion
D)Product re-ordering

Question 48

The internet makes customers _________ powerful; this is a _________ pressure.

A)less; market
B)less; societal
C)more; market
D)more; societal

Question 49

American companies can easily do business with Chinese companies.This is phenomenon is called ________.

A)globalization
B)information overload
C)protection against terrorist attacks
D)technological innovation and obsolescence

Question 50

Infoladies in Bangladesh is designed to reduce ________.

A)globalization
B)information overload
C)terrorist attacks
D)the digital divide

Question 51

_________ is a technology pressure.

A)Globalization
B)Information overload
C)Protection against terrorist attacks
D)Reducing the digital divide

Question 52

The BYOD phenomenon is a _________ pressure.

A)market
B)societal
C)technology
D)nonexistent

Question 53

_________ involves companies providing standard specifications for different consumer groups.

A)Configured mass customization
B)Consumer segmentation
C)Mass customization
D)Mass production

Question 54

Compliance with government regulations is a _________ pressure.

A)market
B)societal
C)technology
D)nonexistent

Question 55

_________ percent of people in Bangladesh have regular internet connections.

A)3
B)43
C)73
D)93

Question 56

Rainforest Connection is trying to stop illegal logging by using old _______.

A)GPS devices
B)iPads
C)laptops
D)smartphones

Question 57

_________ is a challenge of BYOD.

A)Control
B)Cost
C)Productivity
D)Satisfaction

Question 58

The digital divide is an issue associated with a _________ pressure.

A)market
B)societal
C)technology
D)nonexistent

Question 59

Ford's original strategy was _________.

A)configured mass customization
B)consumer segmentation
C)mass customization
D)mass production

Question 60

_________ is a market pressure.

A)globalization
B)information overload
C)protection against terrorist attacks
D)technological innovation and obsolescence

Question 61

_________ offers mass customization and made-to-measure jeans and swimsuits.

A)Bodymetrics
B)Clothes Horse
C)LoveThatFit
D)Virtusize

Question 62

Target tried to move into Canada by __________.

A)buying empty office buildings and converting them
B)offering online ordering from northern US locations
C)opening a few stores to see how it would go
D)purchasing old Zellers' locations

Question 63

_________ set the industry standard on returns,pioneering no-cost shipping and handling for returns.

A)Amazon
B)Target
C)Walmart
D)Zappos

Question 64

Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices.

A)high; high
B)high; low
C)low; high
D)low; low

Question 65

Supplier power is _________ when buyers have few choices from whom to buy and _________ when buyers have many choices.

A)high; high
B)high; low
C)low; high
D)low; low

Question 66

_________ is a startup that allows consumers to send in a full body picture taken in tight clothes.Their website is social and allows customers to discuss potential purchases within their network.

A)Bodymetrics
B)Clothes Horse
C)LoveThatFit
D)Virtusize

Question 67

If there are _________ alternatives to an organization's products or services,then the threat of substitutes is high; if there are _________ alternatives,then the threat is low.

A)few; few
B)few; many
C)many; few
D)many; many

Question 68

Which of the following reduces buyer power?

A)Globalization
B)Loyalty programs
C)Intermediation
D)Internet searching

Question 69

_________ takes the measurements of users' favorite items of clothing for an online comparison and then creates digital garments for the customer to compare.

A)Bodymetrics
B)Clothes Horse
C)LoveThatFit
D)Virtusize

Question 70

Porter's competitive forces model identifies _________ major forces that can endanger or enhance a company's position in a given industry.

A)3
B)4
C)5
D)6

Question 71

Supplier power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.

A)few; few
B)few; many
C)many; few
D)many; many

Question 72

The best-known framework for analyzing competitiveness is ________'s competitive forces model.

A)Job
B)Gates
C)Mintzberg
D)Porter

Question 73

Which of the following increases supplier power?

A)Globalization
B)Integrated supply chains
C)Intermediation
D)Internet searching

Question 74

The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry.

A)easy; few
B)easy; significant
C)hard; few
D)hard; significant

Question 75

The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense.

A)high; high
B)high; low
C)low; high
D)low; low

Question 76

Buyer power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.

A)few; few
B)few; many
C)many; few
D)many; many

Question 77

The threat of new competitors will enter your market is _________ when entry is easy and _________ when there are significant barriers to entry.

A)high; high
B)high; low
C)low; high
D)low; low

Question 78

If there are many alternatives to an organization's products or services,then the threat of substitutes is _________; if there are few alternatives,then the threat is ______.

A)high; high
B)high; low
C)low; high
D)low; low

Question 79

_________ has developed software to take data from shoppers and apparel manufacturers and then makes a recommendation to a customer regarding fit.

A)Bodymetrics
B)Clothes Horse
C)LoveThatFit
D)Virtusize

Question 80

You have to offer online banking if you want to operate a bank.This is a(n)________.

A)buyer power
B)entry barrier
C)substitute product
D)supplier power