Deck 13: Leadership for Performance Excellence

Question 1

The major proposition of situational leadership theory is that the effectiveness of task and relationship-oriented leadership behaviors depends upon the maturity of a leader and not his subordinates.

Answer 1

False

Question 2

According to situational leadership,leadership styles might vary from one person to another,depending on the "readiness" of subordinates.

Answer 2

True

Question 3

The situational leadership theory classifies leader behaviors into task-oriented and relationship-oriented behaviors.

Answer 3

True

Question 4

According to Bass,compared to transformational leaders,transactional leaders have greater interest in continuous organizational change and improvement transcending or aligning self-interests for the longer-range greater good of the organization and its members

Question 5

Compared to transactional leadership,transformational leadership is more aligned with organizational change required by total quality and Baldrige-like performance excellence models.

Question 6

The concept of strategic leadership has moved leadership perspectives away from the team- and system-based "great group" concept toward a solitary "great leader" paradigm.

Question 7

Leaders who take on a transformational style of leadership have a short-term perspective.

Question 8

Mid-level strategic leaders are involved in vision and strategy formation.

Question 9

According to Bass,in comparison with the transactional leaders,the transformational leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

Question 10

In the context of transactional leadership theory,contingent reward behavior includes clarification of the work required to obtain rewards to influence motivation.

Question 11

Supervisory leaders develop executable action plans and projects that best use an organization's resources.

Question 12

According to the situational leadership theory,the choice of leadership style applied by the leader must be driven by personal preference.

Question 13

Effective leadership demands continual learning and adaption to the changing global business landscape.

Question 14

An important element of organizational sustainability is ensuring future leadership; thus the development of future leaders and a formal succession plan are vital.

Question 15

Fully empowered TQ organizations and those with strong self-directed teams typically use the coaching style of leadership.

Question 16

The leadership system discourages initiative and risk taking.

Question 17

The leadership system refers to how leadership is exercised,formally and informally,throughout an organization.

Question 18

Successful leaders avoid using newsletters and e-mails to continually promote their vision throughout the organization.

Question 19

Passive management by exception is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

Question 20

As managers work with different individuals in different stages of careers and maturity,it is their responsibility to adapt the leadership style to the individual and the situation.

Question 21

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader,includes the evaluation of people's actions to ensure they are performing consistently with the mission,goal,or end-result?

A)Communicator
B)Learner
C)Motivator
D)Builder

Question 22

Point 7 of Deming's 14 points emphasizes on:

A)teaching and instituting leadership in an organization.
B)encouraging education and self-improvement.
C)removing barriers that rob people of pride of workmanship.
D)taking action to accomplish the transformation in organizational culture.

Question 23

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader involves providing others with a role to guide their actions?

A)Mentor
B)Navigator
C)Learner
D)Communicator

Question 24

Point 12 of Deming's 14 points emphasizes on:

A)encouraging education and self-improvement.
B)taking action to accomplish the transformation in organizational culture.
C)removing barriers that rob people of pride of workmanship.
D)teaching and instituting leadership in an organization.

Question 25

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,Which of the following competencies involves the creation of an environment that reduces barriers and fosters the use of open,honest and honorable means for exchanging information?

A)Communicator
B)Navigator
C)Learner
D)Builder

Question 26

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader,entails assuming responsibility for ensuring necessary resources are available and the evaluation of processes to ensure effective resource use?

A)Builder
B)Learner
C)Navigator
D)Motivator

Question 27

_____ is the first category in the Baldrige framework,signifying its importance in driving quality and performance excellence throughout an organization.

A)Operations focus
B)Leadership
C)Measurement analysis
D)Knowledge Management

Question 28

The significance of emotional intelligence for effective total quality lies in translating the "vision" of an integrated leadership system and long-range planning process into action.

Question 29

Which of the following personal leadership competencies refers to the mental or moral strength to venture,persevere,and withstand danger,fear,or difficulty with a firmness of mind and will,allowing leaders to navigate into the unknown?

A)Integrity
B)Courage
C)Well-being
D)Humility

Question 30

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader involves creating shared meaning and providing direction towards a vision,mission,goal or end-result?

A)Navigator
B)Builder
C)Communicator
D)Learner

Question 31

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader,involves shaping processes and structures to allow for the achievement of goals and outcomes?

A)Learner
B)Communicator
C)Builder
D)Navigator

Question 32

Point 14 of Deming's 14 points emphasizes on:

A)removing barriers that rob people of pride of workmanship.
B)teaching and instituting leadership in an organization.
C)encouraging education and self-improvement.
D)taking action to accomplish the transformation in organizational culture.

Question 33

Senior management is responsible for creating an environment in which employees' decisions and actions and stakeholder interactions conform to the organization's moral and professional principles.

Question 34

Which of the following personal leadership competencies refers to taking responsibility for the organization,community,or self that the leader serves?

A)Accountability
B)Well-being
C)Creativity
D)Integrity

Question 35

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader involves continuously developing personal knowledge,skills,and abilities through formal study,experience,reflection,and recreation?

A)Builder
B)Navigator
C)Learner
D)Communicator

Question 36

An important aspect of an organization's leadership is its responsibility to the public and practice of good citizenship.

Question 37

Corporate social responsibility implies that organizations must behave ethically and be sensitive of social,cultural,economic,and environmental issues.

Question 38

With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader involves effectively listening and articulating messages to provide shared meaning?

A)Builder
B)Navigator
C)Motivator
D)Communicator

Question 39

Corporate social responsibility (CSR) is the "responsibility of enterprises for their impacts on society."

Question 40

Which of the following points of the Deming's 14 points discusses about creating and publishing to all employees a statement of the aims and purposes of the company or other organization,and the management demonstrating constantly their commitment to this statement?

A)Point 7
B)Point 14
C)Point 1
D)Point 12

Question 41

_____ refers to the system of management and controls exercised in the stewardship of an organization.

A)Charisma
B)Governance
C)Contingency
D)Perseverance

Question 42

In the context of the leadership styles defined by Blanchard and Hershey's,in which of the following styles of leadership do leaders allocate tasks and set direction,but the subordinate has full control over the performance of the work?

A)Supporting
B)Delegating
C)Directing
D)Coaching

Question 43

In the context of the Weber's classification of the way leaders exercise authority,which of the following leadership styles is established by policies,rules,and laws?

A)Charismatic leadership
B)Rational-legal leadership
C)Absorptive leadership
D)Traditional leadership

Question 44

In the context of the Weber's classification of the way leaders exercise authority,which of the following leadership styles extends from customs,habits,and social structures,and often involves the passing of position and power from one generation to the next?

A)Traditional leadership
B)Charismatic leadership
C)Rational-legal leadership
D)Absorptive leadership

Question 45

Which of the following personal leadership competencies refers to sticking to a task or purpose,no matter how hard or troublesome,which is vital for overcoming obstacles and motivating subordinates?

A)Perseverance
B)Accountability
C)Well-being
D)Creativity

Question 46

In the context of the leadership styles defined by Blanchard and Hershey's,which of the following styles of leadership is characterized by a minimal task-oriented and a minimal relationship-oriented behavior?

A)Directing
B)Delegating
C)Supporting
D)Coaching

Question 47

In the context of the leadership styles defined by Blanchard and Hershey's,in which of the following styles of leadership do managers define tasks and roles,and closely supervise work?

A)Coaching
B)Delegating
C)Directing
D)Supporting

Question 48

With respect to the types of challenges facing present and future management as classified by the "changing nature of leadership" (CNL) studies conducted by the Center for Creative Leadership,_____ challenges were those that leaders and their organizations had faced in the past and built competence in solving.

A)technical
B)adaptive
C)absorptive
D)critical

Question 49

Which of the following personal leadership competencies refers to the ability to discern what is right from wrong and commit to the right path?

A)Accountability
B)Integrity
C)Creativity
D)Perseverance

Question 50

Which of the following personal leadership competencies refers to the ability to stay healthy in both work and play,demonstrating the importance of being ready to implement leadership competencies when needed?

A)Courage
B)Accountability
C)Perseverance
D)Well-being

Question 51

In the context of the leadership styles defined by Blanchard and Hershey's,in which of the following styles of leadership do leaders set the overall approach and direction but work with subordinates and allow them to manage the details?

A)Delegating
B)Directing
C)Supporting
D)Coaching

Question 52

The term _____ refers to the ability of an organization to learn.

A)absorptive capacity
B)interlinking capacity
C)adaptive capacity
D)data mining capacity

Question 53

The concept of _____ is defined as "a person's ability to anticipate,envision,maintain flexibility,think tactically,and work with others to initiate changes that will create a viable future for the organization,and its competitive advantage to the organization in this way."

A)situational leadership
B)quality forum
C)strategic leadership
D)corporate social responsibility

Question 54

Which of the following personal leadership competencies refers to the ability to see possibilities,horizons,and futures that don't yet exist,enabling the leader to help build a shared vision?

A)Well-being
B)Creativity
C)Accountability
D)Integrity

Question 55

The _____ theory takes the intriguing view that in many organizations,if characteristics of subordinates (team members),the nature of the tasks that they perform,and the guidance and incentives provided by the organization are aligned,then formal leadership tends to be unproductive or counterproductive.

A)Transactional Leadership
B)Transformational Leadership
C)Emotional intelligence
D)Substitutes for Leadership

Question 56

With respect to the types of challenges facing present and future management as classified by the "changing nature of leadership" (CNL) studies conducted by the Center for Creative Leadership,_____ challenges were those where current leadership skills had to be extended and adjusted to new environments.

A)critical
B)absorptive
C)technical
D)adaptive

Question 57

In the context of the Weber's classification of the way leaders exercise authority,government officials who legislate,execute,and enforce regulations exhibit _____.

A)rational-legal leadership
B)absorptive leadership
C)charismatic leadership
D)traditional leadership

Question 58

In the context of the Weber's classification of the way leaders exercise authority,which of the following leadership styles is based on an individual's ability to inspire others and usually is tied to that person's personal characteristics?

A)Charismatic leadership
B)Absorptive leadership
C)Rational-legal leadership
D)Traditional leadership

Question 59

The term _____ refers to the ability of an organization to change.

A)absorptive capacity
B)data mining capacity
C)interlinking capacity
D)adaptive capacity

Question 60

With respect to the "changing nature of leadership" (CNL) studies conducted by the Center for Creative Leadership,the leadership skills will have to change form from:

A)a process to a position.
B)a functional orientation to a boundary-less orientation.
C)collaboration to competition.
D)interdependent decision making to independent decision making.

Question 61

What is the vision of the Advocate Good Samaritan hospital?

Question 62

What were the apparent causes of the problems faced at the magnesium plant of Alcoa?

Question 63

How does the eight-step governance process of the Advocate Good Samaritan hospital ensure transparency and equity for all stakeholders?

Question 64

Describe the organizational structure of the magnesium plant of Alcoa.

Question 65

What are the various characteristics of effective strategic leadership?

Question 66

Where is Alcoa's industrial magnesium plant located?

A)Jacksonville,Florida
B)Hyannis,Massachusetts
C)Nashville,Tennessee
D)Addy,Washington

Question 67

What were the two severe problems faced by Alcoa's industrial magnesium plant in Addy when the crisis of epic proportions rocked the plant and rattled the company?

Question 68

Where is the Advocate Good Samaritan Hospital located?

A)Kingston
B)Jersey city
C)Illinois
D)Pennsylvania

Question 69

List the key practices to be accomplished for performance excellence leadership.

Question 70

What are the four levels of follower maturity defined by the situational leadership theory?

Question 71

Discuss the result of the steps taken up by the Advocate Good Samaritan hospital to move the organization from "good to great."

Question 72

Discuss the participation of the Advocate Good Samaritan hospital (GSAM) in Access DuPage.

Question 73

Discuss the transactional leadership theory.

Question 74

Discuss the rationale behind the organizational transformation embarked on by the leadership at Advocate Good Samaritan Hospital,to take the organization from "good to great."

Question 75

In the context of the social responsibility,what are the various factors on which ISO 26000:2010 provides guidance?

Question 76

What were the first steps taken up by the Good Samaritan to take the organization from good to great?

Question 77

What led Simonic to call off the impending layoffs at Alcoa's industrial magnesium plant?

Question 78

What were the requirements of the new leadership model,conceived by the Crosbys and the plant leaders?

Question 79

Describe the Good Samaritan Leadership System(GSLS),a systematic leadership process established by Good Samaritan.

Question 80

What was identified by the Crosbys as the main culprit in Alcoa's industrial magnesium plant's environment?