Deck 9: Enterprise Information Systems: ERP and SCN

Question 1

CRM involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and the organisation's profitability.

Answer 1

True

Question 2

What can effective and efficient supply chain management systems enable an organisation to accomplish?

A)Increase the power of its buyers
B)Increase its supplier power
C)Increase switching costs to increase the threat of substitute products or services
D)All of the answers are correct

Answer 2

B

Question 3

Where would you find the supplier's suppler in a typical supply chain?

A)Upstream
B)Downstream
C)In the middle
D)Not in the supply chain

Answer 3

A

Question 4

What is a management system,in addition to a measurement system,that enables organisations to clarify their vision and strategy and translate them into action?

A)Balanced scorecard
B)Enterprise application scorecard
C)Middleware application
D)Enterprise application integration middleware

Question 5

At the core of an ERP system is a central database that gathers analytical data from operational systems across the company.

Question 6

In which of the five basic components of SCM do you manufacture products and provide services?

A)Plan
B)Source
C)Deliver
D)Make

Question 7

What does ERP now include that allows it to expand to the front office so administrative,sales,marketing and human resources staff can share a tool that is truly enterprise-wide?

A)CRM
B)CRD
C)EDP
D)CDMA

Question 8

The customer's customer is upstream in the supply chain.

Question 9

Where would you find the customer's customer in a typical supply chain?

A)Upstream
B)Downstream
C)In the middle
D)Not in the supply chain

Question 10

What term refers to the entire network of companies that work directly or indirectly together to design,produce,deliver and service products?

A)Upstream system
B)Supply chain
C)Generator system
D)All of the answers are correct

Question 11

ERP systems serve as the organisation's backbone in providing fundamental support.What sort of support do ERPs provide?

A)Supplier
B)Customer
C)Planning
D)Decision-making

Question 12

Where would you find the manufacturer and distributor in a typical supply chain?

A)Upstream
B)Downstream
C)In the middle
D)Not in the supply chain

Question 13

What represents a new approach to packaging together commonly used functionality,such as providing pre-built links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

A)Enterprise systems
B)Enterprise application integration
C)Middleware
D)Enterprise application integration middleware

Question 14

What is the focus of the traditional components included in most ERP systems?

A)External operations
B)Customer operations
C)Internal operations
D)Supplier operations

Question 15

Which of the following is an organisational result from an effective and efficient supply chain management system?

A)Decrease the power of its buyers
B)Create entry barriers thereby reducing the threat of new entrants
C)Increase efficiencies while seeking a competitive advantage through cost leadership
D) All of the answers are correct

Question 16

What represents a new approach to middleware by packaging together commonly used functionality,such as providing pre-built links to popular enterprise applications?

A)Enterprise application integration
B)Enterprise application intelligence
C)Enterprise data interchange
D)Enterprise demand plan

Question 17

What does supply chain management involve?

A)The management of production material flows between and among stages in a supply chain to maximise total supply chain efficiency
B)The management of information flows between and among stages in a supply chain to maximise total supply chain costs
C)The management of information flows between and among activities in a supply chain to maximise total supply chain effectiveness and profitability
D)None of the answers is correct

Question 18

Enterprise resource planning (ERP) integrates all departments and functions throughout an organisation or enterprise into a single IT system (or integrated set of IT systems) to enable decisions to be made by viewing enterprise-wide information on all business operations.

Question 19

In which of the five basic components of SCMdo you plan for the transportation of goods to customers?

A)Plan
B)Source
C)Deliver
D)Return

Question 20

What are several different types of software that sit between and provide connectivity for two or more software applications?

A)Enterprise systems
B)Enterprise application integration
C)Middleware
D)Enterprise application integration middleware

Question 21

Which of the below metrics represents the number of times that a company's inventory turns over per year?

A)Back order
B)Inventory cycle time
C)Customer order cycle time
D)Inventory turnover

Question 22

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

A)Bullwhip effect
B)Demand planning system
C)Supply chain visibility
D)Supply chain execution system

Question 23

Supply chain measurements can cover many areas including:

A)Inventory
B)Warehousing
C)Procurement
D)All of the above are supply chain measurements

Question 24

Which of the below represents the bullwhip effect?

A)Organisations know about employee events triggered downstream in the supply chain
B)Customers receive distorted product demand information regarding sales information
C)Distorted product-demand information ripples from one partner to the next throughout the supply chain
D)The ability to view all areas up and down the supply chain

Question 25

What is the ability to view all areas up and down the supply chain in real time?

A)Bullwhip effect
B)Demand planning software
C)Supply chain visibility
D)Supply chain execution software

Question 26

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

A)Bullwhip effect
B)Demand planning systems
C)Supply chain planning systems
D)Supply chain execution systems

Question 27

What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events?

A)Supply chain event management
B)Selling chain management
C)Collaborative engineering
D)Collaborative demand planning

Question 28

What do demand planning systems use to generate demand forecasts?

A)Statistical tools and forecasting techniques
B)Historical data
C)MRP II
D)JIT

Question 29

What helps organisations reduce inventory investments,while improving customer satisfaction?

A)Supply chain event management
B)Selling chain management
C)Collaborative engineering
D)Collaborative demand planning

Question 30

Why do most organisations today have no choice but to piece their CRM,SCM and ERP applications together?

A)No one vendor can respond to every organisational need
B)CRM, SCM and ERP applications are wildly disparate
C)Vendors prefer stand-alone installations
D)Few organisations use all three applications

Question 31

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

A)Bullwhip effect
B)Demand planning systems
C)Supply chain planning systems
D)Supply chain execution systems

Question 32

Although they are not a solution to correcting weak links in the supply chain,corrective actions taken based on information obtained from ___________ are required to see supply chain improvements.

A)metrics
B)upstream suppliers
C)supplier penalties
D)customer rewards

Question 33

Today,SCM systems focus on extending beyond an organisation's four walls to influence:

A)Suppliers
B)Distributors
C)Business systems
D)All of the answers are correct

Question 34

Which of the following is not one of the five basic components of supply chain management?

A)Plan
B)Source
C)Cost
D)Deliver

Question 35

Why do companies use SCM metrics to measure the performance of supply chains?

A)To support logistics
B)To support day-to-day front-office operations
C)To support operations that deal directly with the customers
D)To quickly identify weak links

Question 36

Which of the below metrics represents the agreed-upon cycle time between the purchase order creation date of a product and the requested delivery date of the product?

A)Back order
B)Inventory cycle time
C)Customer order promised cycle time
D)Inventory turnover

Question 37

Why is CRM one of the most valuable assets a company can acquire?

A)Since organisations have not been successful in implementing SCM systems, they have turned their resources towards CRM
B)CRM has the ability to increase customer loyalty and retention and an organisation's profitability
C)It is easy for a company to steal their competitors loyal and devoted customers; therefore, companies need a viable process for targeting competitors' customers
D)Without CRM, it is impossible to effectively manage or cross-sell products to customers

Question 38

What can escalate out of control if one couples supply chain complexity with today's demanding customers?

A)Costs
B)Growth
C)Complaints
D)Profits

Question 39

Why do many ERP failures occur?

A)Underestimated planning complexity
B)Underestimated development
C)Underestimated training
D) All of the answers are correct

Question 40

Considerable evidence shows that supply chain integration results in superior supply chain capabilities.What does such supply chain integration drive?

A)Customer orders
B)Supplier harmony
C)Customer profitability
D)Company profitability

Question 41

Collecting,analysing and distributing transactional information to all relevant parties is referred to as supply chain management (SCM) where ___________ ___________ ___________ help the different entities in the supply chain work together more effectively.

Question 42

A good ERP system is likely to be highly reflective of what in a company?

A)Strategic vision
B)Customer relationships
C)Supplier relationships
D)Business processes

Question 43

Inconsistencies in which aspect of a product greatly influence activities all along the supply chain?

A)Product quality
B)Consumer demand
C)Supplier responsiveness
D)Marketing activities

Question 44

What is at the heart of an ERP system?

A)Identity and security applications
B)Module controllers
C)Unified applications
D)Central database

Question 45

Companies run on interdependent applications,such as SCM,CRM and ERP.If one application performs poorly,which part of the value delivery system is affected?

A)The entire customer value delivery system
B)The entire supplier value delivery system
C)The entire employee value delivery system
D)All of the answers are correct

Question 46

Collaborative ___________ planning reduces inventory planning,while improving customer satisfaction.

Question 47

Supply chain management involves the management of ___________ flows between and among stages in a supply chain to maximise total supply chain effectiveness and profitability.

Question 48

What are the primary challenges of SCM?

A)Costs and complexity
B)Scope and relationships
C)Financial and logistics
D)None of the answers is correct

Question 49

What are the business function modules an ERPsystemcan support?

A)Marketing
B)Manufacturing
C)Accounting
D)All of the answers are correct

Question 50

Not all systems are built to talk to each other and share data,and if the sales department suddenly implements a new system that marketing and accounting cannot use,or that is inconsistent in the way it handles information,the company's operations become ___________.

Question 51

With extended portal capabilities,who can an organisation involve in its workflow processes?

A)Competitors
B)Employees and contractors
C)Regulatory agencies
D)Suppliers and customers

Question 52

The general objective of SCM is to get finished products to the consumer in what manner?

A)Orderly
B)Timely
C)Undamaged
D)Cost-effective

Question 53

The supply chain reaches beyond the borders of the organisation into other domains.What are those domains?

A)Supplier
B)Partner
C)Customer
D)All of the answers are correct

Question 54

Collaborative ______________ reduces product development costs.

Question 55

Which SCM component automates order processes from initial customer inquiry to final product delivery?

A)Collaborative engineering
B)Selling chain management
C)Collaborative demand planning
D)None of the answers is correct

Question 56

Which of the following is a commonSCM metric?

A)Number of customer orders
B)Number of customer complaints
C)Customer order promised cycle time
D)Revenue generated by SCMinitiatives

Question 57

To yield accurate results supply chain planning systems require information inputs that are correct and up to date regarding what?

A)Customers
B)Orders
C)Sales
D) All answers are correct

Question 58

To react to demand,an organisation needs to know all customer events triggered upstream and downstream.Who must also know about all customer-triggered events?

A)Suppliers and their suppliers
B)Suppliers
C)Upstream partners
D)Downstream partners

Question 59

As supply chains span geographical locations what complicating issues are likely to arise in supply chains?

A)Time zone differences
B)Transport fees
C)Exchange rates
D)All of the answers are correct

Question 60

What involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and the organisation's profitability?

A)EDM
B)EDI
C)CRM
D)All of the answers are correct

Question 61

Many ERP failures occur because the business managers and MIS professionals ___________ the complexity of the planning,development and training required by an ERP implementation.

Question 62

The ___________ components of ERP systems typically collect information used throughout the organisation (including data used in many other ERP components),organise it and apply analytical tools to assist managers with decisions.

Question 63

How does integrating ERP create additional business value?

Question 64

Measuring ERP success is extremely difficult.One of the best methods is the balanced scorecard.Why is the balanced scorecard method one of the best methods to evaluate ERP success,and which perspectives does it consider?

Question 65

Considerable evidence shows that supply chain integration results in superior supply chain capabilities,which drives a company's ___________.

Question 66

SCM,CRM and ERP are typically interdependent applications.If one application's performance is sub-optimal,a company's entire ______________________ ___________ is affected.

Question 67

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together,reducing the time needed to integrate applications from multiple vendors.

Question 68

ERP systems serve as the organisation's backbone in providing fundamental ___________ support.

Question 69

Integrations are achieved by using ___________.

Question 70

While the selection process of ERP (or any software,for that matter) is challenging,one of the biggest challenges of an ERP system is cost.ERP systems contain multiple complex components that are not only expensive to purchase,but also expensive to implement.Costs can include the software itself,consulting charges,hardware expenses and training fees.However,an even bigger challenge for firms is implementing ERP systems.What are some of the aspects of that challenge?

Question 71

___________and ERP complement each other by allowing companies to establish a web presence and fulfil orders expeditiously.

Question 72

The market for ERP systems,such as those produced by SAP,Oracle,Sage,Infor and Microsoft,is growing every year-and the number of smaller players is also increasing.Cloud computing is at the foundation of all modern ERP systems due to its agility and responsiveness to changing business needs.What do agility and responsiveness imply for the future of ERP?

Question 73

List the two different types of ERP components and identify which components are primarily focused on external operations.

Question 74

Accounting and finance ERP components manage accounting data and financial processes ___________ the enterprise,with functions such as general ledger,accounts payable,accounts receivable,budgeting and asset management.

Question 75

The heart of an ERP system is a ___________ ___________that collects information from and feeds information into all the ERP system's individual application components (called modules),supporting diverse business functions such as accounting,manufacturing,marketing and human resources.

Question 76

Supply chain management (SCM) involves the management of material flows,information flows and financial flows between and among stages in a supply chain,to maximise total supply chain effectiveness and profitability.What are the five basic components of SCM?

Question 77

To achieve success such as reducing operating costs,improving asset productivity and compressing order cycle time,an organisation should follow the seven principles of SCM.These seven principles run counter to previous built-in functional thinking of how companies organise,operate and serve customers.Old concepts of supply chains are typified by discrete manufacturing,linear structure and a focus on buy-sell transactions ('I buy from my suppliers;I sell to my customers').Because the traditional supply chain is spread out linearly,some suppliers are removed from the end customer.Collaboration adds the value of visibility for these companies.What are the seven new principles of SCM that organisations should follow?