Deck 14: Leadership and Management

Question 1

Courage,endurance,integrity,and judgment are all traits common to

A)supervisors
B)CEOs
C)managers
D)leaders

Answer 1

D

Question 2

Leadership can be identified as

A)someone who has followers
B)showing transactional or transformational traits
C)achieving a goal
D)acting out theories
E)always giving rewards

Answer 2

B

Question 3

Which of the following is NOT a distinction of management?

A)Enforce organizational rules
B)Control risks
C)Create opportunities
D)Work in the system
E)Coordinate effort

Answer 3

C

Question 4

________ are responsible for short term planning.

A)Frontline managers
B)Midlevel managers
C)Supervisors
D)Top managers

Question 5

Which of the following is NOT an identifiable practice common to leaders?

A)Challenging the process
B)Creating a model
C)Inspiring a shared vision
D)Encouraging the heart

Question 6

Management is defined as

A)the process of coordinating work activities
B)the ability to lead a group of workers
C)the control of a work situation
D)the authority to control the work process

Question 7

Long range strategic goals are determined by

A)midlevel management
B)top management
C)frontline management
D)Supervisors

Question 8

Looking at the past and using that information to predict the future is known as

A)forecasting
B)planning
C)motivating
D)organizing

Question 9

________ is the set of moral principle and values that people use to answer question about right and wrong

A)Codes
B)Values
C)Ethics
D)Beliefs

Question 10

One of the first questions a leader asks is usually

A)"What can and should I do to make a difference?"
B)"Do I pass the mirror test?"
C)"What needs to be done?"
D)"What are the organization's missions and goals?"

Question 11

The ________ model outlines the coming together of a leader,the followers and the situation.

A)transformational leader
B)traditional leader
C)charismatic leader
D)transactional leader

Question 12

Leaders possess a mental and physical intensity that causes them to be assertive by showing

A)performance,regardless of method
B)moderated risks
C)guaranteed outcomes
D)control,assuming responsibility

Question 13

Dr.Martin Luther King,Jr.was an example of what specific type of leadership?

A)Incentive
B)Peer led
C)Experienced
D)Transactional
E)Transformational

Question 14

Some important leadership skills in the hospitality work area are

A)reading and public speaking
B)not showing excessive enthusiasm
C)honor,integrity,and sense of humor
D)taking moderate risks

Question 15

________ manages the work of line employees.

A)Top managers
B)Midlevel managers
C)Executives
D)Frontline managers

Question 16

Efficiency and effectiveness are most important for

A)management to have good results
B)controlling
C)decision ^-making
D)housekeeping employees

Question 17

Some of the important characteristics for good leadership are

A)dependence on others to give you answers
B)using ideas from your peers
C)ability to give unquestioned orders
D)integrity,judgment,and dependability
E)neatness and appearance

Question 18

Decision making,communicating and controlling are key functions of a

A)supervisor
B)leader
C)CEO
D)manager

Question 19

________ leadership involves charisma,individual consideration and intellectual stimulation.

A)Transformational
B)Transactional
C)Charismatic
D)Traditional

Question 20

Management is simply what managers do to

A)research the market
B)pay bills and do office work
C)answer the phone and make reservations
D)schedule employees
E)plan,organize,and control the business

Question 21

List the five main approaches to being a leader rather than a manager.

Question 22

What is a transformational leader and what three practices are common?

Question 23

The three management skill areas are

A)conceptual,interpersonal,and technical
B)bookkeeping,office management,and scheduling
C)services,knowledge of guests,and building maintenance
D)knowing the company,profit making,and investing
E)planning,hiring,and housekeeping

Question 24

Define leadership in terms of hospitality.

Question 25

Performing ceremonial duties is part of the ________ role of leaders.

A)liaison
B)negotiator
C)communicator
D)figurehead

Question 26

The ability to view a corporation as a complete entity is a __________skill.

A)technical
B)conceptual
C)communication
D)interpersonal

Question 27

Keeping morale high and managing conflict is part of the _____________function.

A)organizing
B)controlling
C)planning
D)motivating

Question 28

Key skills for a successful manager are

A)the ability to be a team player and work with others
B)to do every job better than their employees
C)to be a computer expert
D)to know the owner's needs and wants
E)to always rise from the ranks

Question 29

Discuss a situation where you will be in a position to justify your decisions and satisfy the demands of guests,employees,the owners (stakeholders),and the community.How do you balance each of these groups?

Question 30

Of the three management skill areas (technical,human and conceptual)which is the most important and why?

Question 31

Managers with ________ skills have the ability to communicate with a wide range of employees.

A)technical
B)conceptual
C)functional
D)interpersonal

Question 32

Setting standards and comparing actual performance to the standard is known as

A)leading
B)organizing
C)controlling
D)planning

Question 33

Define management in terms of efficiency and effectiveness.

Question 34

The difference between leadership and management is that

A)managers coordinate efforts
B)leaders control risks and people
C)leaders work outside the system
D)leadership is a formal process
E)managers provide a vision

Question 35

Great leaders

A)are the individuals who have been on the job the longest and may have the most experience
B)are motivated and grow into their roles
C)must be highly educated and aggressive to get the job done
D)are hired at entry levels

Question 36

Setting goals and creating objectives to achieve those goals is the process of

A)controlling
B)forecasting
C)planning
D)organizing

Question 37

A manager that starts their career on the front line and works their way up must have the ________ skills they acquired along the way.

A)conceptual
B)interpersonal
C)communication
D)technical